It’s estimated that since deregulation to an open market, there’s been overcharges in excess of £5 billion; the majority of which, relates to gas and electricity.

In an industry that relies upon third party data, for an invisible commodity, that it does not directly supply, which does not have consistent usage and further is available to use in the absence of a formal contract, it’s no surprise that billing anomalies occur.

Our team will review and analyse our Client’s previous six years of data and identify any errors.

If we find an error, we’ll contact the Supplier to arrange for the billing to be corrected and for any overcharges refunded directly to the Client.

There is minimal involvement from our Clients, ensuring they’re free to concentrate on core business. All we need is a single copy of a recent invoice for each meter that’s on site and a signed Letter of Authority, which gives us permission to talk direct to the Supplier(s) and access the data from the industry.

The audit can typically take up to eight weeks to complete since we are reliant on data from third parties.

Many of our Clients have received refunds and credits despite initially believing nothing was wrong with their billing. These Clients have been happy to provide testimonials and recommend us after benefiting from our revenue recovery audit.

Our fees for revenue recovery are based on a share of the sum recovered through a refund or account credit. If there has been no error and subsequently no refund or credit received, then there’s no fee for the audit whatsoever.

Of course there are some occasions where we identify that our Client has been undercharged by the Supplier. In such cases, we let our Client’s know but we do not inform the Supplier. This way our Clients are prepared should the Supplier correct the billing at a later date. Should our Clients requests it, we can disclose the undercharge to the Supplier and negotiate a reduction in the outstanding billing on their behalf to settle the balance.

Revenue Recovery Audit

Tel: 0844 544 0130

Email: enquiries@gingerenergy.co.uk

Web: www.gingerenergy.co.uk

Our five core services

Read more at

www.gingerenergy.co.uk

Revenue RecoveryWe review and analyse the last six years billing data and

identify any errors. We then contact the Supplier to arrange

for the billing to be corrected and have any overcharges

refunded to our Clients.

Dispute ResolutionRaising a query with an energy Supplier is often a time

consuming and can be a frustrating often without initial

success. We’ll validate any Client disputes and if we agree

there’s an error, present it to the Supplier, taking full

ownership of the problem until resolution. This leaves our

Clients free to focus on their core business.

Portfolio ManagementFor Clients with multiple sites, meters and Suppliers. We will

obtain regular reads from site to ensure accurate energy

invoicing. In addition we’ll optimise the energy savings by

migrating all sites / meters to (usually) a single contract with

Suppliers. This is so our Client’s business benefits from the

most favourable discounts and best tariffs available. We will

also take responsibility of the ongoing site management

including liaising between Clients and Suppliers to notify the

relevant party of change in ownership in properties.

Invoice ValidationAfter Revenue Recovery, we monitor and analyse our Clients

billing to ensure no further errors occur. We will review and

authorise our Clients invoices for payment, ensuring billing

accurately reflects the consumption and contractual terms.

ProcurementIf our Client is not under contract with an energy Supplier(s)

when they engage us, or our Clients contract ends, we

source the best terms in the market for their requirements

and provide them with our recommendation. Once approved

by our Client, we will arrange the contract on their behalf

and manage the change-of-supply process for them.

Importantly, we guarantee that our recommendation is

founded upon what is best for our Clients business, not ours.