No Dead Ends: An Aspiration For Integration.

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AN ASPIRATION FOR INTEGRATION. #NoDeadEnds

description

While most of us aspire for our brand’s communications to be “integrated”, the vast majority of marketers still push out scattershot executions. Executions that are focused on creating emotional preference with little understanding of how they fit into a consumer’s experiential relationship with the brand. We end up launching Dead Ends, where “integrated” brand narratives are betrayed by antiquated, fragmented and generic user journeys to purchase and beyond. But the modern, interconnected world finally offers the opportunity for something greater than that, on the scale and price that we need. Now we all just have to get over our institutional limitations and established routines to realize the possibilities. This session explores case studies that showcase tactics for brands to eliminate the dead ends in their ecosystems, and realize the relationships, conversion and consumer value that comes with that.

Transcript of No Dead Ends: An Aspiration For Integration.

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AN ASPIRATION FOR INTEGRATION. #NoDeadEnds

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#NoDeadEnds

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THINK OF THE MOST FAMOUS MARKETING CAMPAIGNS FROM THE LAST 5 YEARS.

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BRAND STRATEGY

CREATIVE IDEAS / EXECUTIONS

CHANNEL SELECTION / PLANNING

NARRATIVE + STYLISTIC COORDINATION

CO-CREATED ADVERTISING

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TRUE INTEGRATION

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MODERN MARKETING:

Create and strengthen people’s relationships with brands and products through the providing of value for both consumer and company.

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PRICE < VALUE

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BRAND RELATIONSHIP = + BEHAVIOREMOTION

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THINK BACK TO THOSE CAMPAIGNS

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+ BEHAVIOREMOTION + BEHAVIOR = DEAD ENDS

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A DEAD END:

Any consumer touch point that doesn’t

measurably and intelligently encourage a

consumer’s journey down the funnel

through personalization and / or

immediate engagement opportunities.

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#NoDeadEnds

A DEAD END:

Any consumer touch point that doesn’t

measurably and intelligently encourage a

consumer’s journey down the funnel

through personalization and / or

immediate engagement opportunities.

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#NoDeadEnds

A DEAD END:

Any consumer touch point that doesn’t

measurably and intelligently encourage a

consumer’s journey down the funnel

through personalization and / or

immediate engagement opportunities.

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#NoDeadEnds

A DEAD END:

Any consumer touch point that doesn’t

measurably and intelligently encourage a

consumer’s journey down the funnel

through personalization and / or

immediate engagement opportunities.

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IMMEDIATE ENGAGEMENT OPPORTUNITIES

=

STRATEGIC PATHING

PERSONALIZATION

=

SHARED INTELLIGENCE

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And Yes…

Let’s Talk TV.

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URL

Hash Tag

Search Term

Zoove

SMS Short Code

Phone Number

Audio Tagging

QR Code

Call To Offline

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DIRECTV

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Name

Age

Location

Email

Time of Day

Weather

Friends

Interests

Check-Ins

Current Show

Insert Your Spot Here

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And That’s Just TV

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“Thanks to the Internet and digital technology,

agencies are finding that the realization of their

clients’ ultimate fantasy -- the ability to customize a

specific message to a specific person at a specific

moment -- is within their grasp.

It is also one very complex nightmare.”- FAST COMPANY

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BRAND RELATIONSHIP = EMOTION + BEHAVIOR

TRUE INTEGRATION = NO DEAD ENDS.

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SO WHAT CAN WE DO?

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#1 - Stop Hiding Behind Excuses

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We don’t have the time.

We don’t have the budget.

We can’t take risks.

Our customers aren’t ready.

We don’t have the ideas to pull it off.

There are too many politics.

I can’t change anything myself.#NoDeadEnds

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DPZ

$3.30 $66.50

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#NoDeadEnds http://www.siliconcloud.com/Portals/55887/images/david-and-goliath-sumos22.jpg

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#2 - Provide more than just entertainment value

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“True innovation can come from the natural creative tension

between focusing on brand needs and customer needs”

- UX Magazine

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A DEAD END:

Any consumer touch point that

doesn’t measurably and

intelligently encourage a

consumer’s journey down the

funnel through personalization

and/or immediate engagement

opportunities.

#3 - Ask “Then what”

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SIMPSONIZE ME

Let’s give people the chance to inject themselves into the Simpson’s world by making a tool to convert people to actual characters, starting with the King.

THEN WHAT? SITE EMAIL OPT-IN EMAIL OFFERS RESTAURANT

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A DEAD END:

Any consumer touch point that doesn’t

measurably and intelligently encourage

a consumer’s journey down the funnel

through personalization and/or

immediate engagement opportunities.

#4 - Move Past “Digital vs. Traditional”

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BRAND RELATIONSHIP = EMOTION + BEHAVIOR

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A DEAD END:

Any consumer touch point that

doesn’t measurably and

intelligently encourage a

consumer’s journey down the

funnel through personalization

and/or immediate engagement

opportunities.

#5 – Consider a partnership.

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BRAND

BIG IDEAS

CAMPAIGNS

EXECUTIONS

CREATIVE EXPERIENCE DESIGNERS

- Tone

- Look + Feel

- Narrative

- Reinforcement of

the brand

FUNNEL

ECOSYSTEM

JOURNEY

UTILITY

- Pathing

- Shared Intelligence

- Contextual States

- Funnel Conversion

EMOTIONAL RELATIONSHIP BEHAVIORAL RELATIONSHIP

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But wait…

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Yes. It’s all of our jobs.And when we do it…

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The whole can be more than the

sum of the parts.

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You can talk to a customer as an

individual and not as a demographic.

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Your customers can get to what

they want faster.

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You can measure step-by-step

conversion through the funnel.

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Any advertisement or media can be

one click or pic from a sale.

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You can focus on the 2nd 3rd and 4th

purchases just as much as the 1st.

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You can truly be integrated and

enjoy the results and relationships

that come with it.

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MATT WALSH | @IceColdVideo | www.NoDeadEnds.biz

© 2013 Crispin Porter and Bogusky, LLC. All rights reserved.