NMHED NMPED L N T ROJECT MANAGEMENT PLAN - …€¦ · · 2012-09-134/22/2008 Revision: 12.0...

4/22/2008 Revision: 12.0 IDEAL-NM Project Management Plan i

IDEAL-NM IS A JOINT PROJECT OF THE NMHED AND NMPED SUPPORTED BY THE NEW MEXICO LEARNING NETWORK AND

DEPARTMENT OF INFORMATION TECHNOLOGY

PROJECT MANAGEMENT PLAN AAPPRRIILL 1188,, 22000088

EEXXEECCUUTTIIVVEE SSPPOONNSSOORRSS::

NNEEWW MMEEXXIICCOO HHIIGGHHEERR EEDDUUCCAATTIIOONN DDEEPPAARRTTMMEENNTT

Dr. Reed Dasenbrock, Cabinet Secretary

NNEEWW MMEEXXIICCOO PPUUBBLLIICC EEDDUUCCAATTIIOONN DDEEPPAARRTTMMEENNTT

Dr. Veronica Garcia, Cabinet Secretary

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Roy Soto, Cabinet Secretary

4/22/2008 Revision: 12.0 IDEAL-NM Project Management Plan ii

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NNEEWW MMEEXXIICCOO LLEEAARRNNIINNGG NNEETTWWOORRKK Dr. Brian Ormand

NNEEWW MMEEXXIICCOO PPUUBBLLIICC EEDDUUCCAATTIIOONN DDEEPPAARRTTMMEENNTT

Dr. Jim Holloway

RREEGGIIOONNAALL EEDDUUCCAATTIIOONN TTEECCHHNNOOLLOOGGYY AASSSSIISSTTAANNCCEE

Dr. Susie Bussmann

AALLBBUUQQUUEERRQQUUEE PPUUBBLLIICC SSCCHHOOOOLLSS Dr. Tom Ryan

NNEEWW MMEEXXIICCOO HHIIGGHHEERR EEDDUUCCAATTIIOONN DDEEPPAARRTTMMEENNTT

Veronica Chavez-Neuman

BBUUSSIINNEESSSS PPRROOGGRRAAMM MMAANNAAGGEERRSS::

Dr. Tim Snyder, Executive Director

Virginia Padilla Vigil, Academic Services Director

Donna Harrington, eLearning Technology Director

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NNEEWW MMEEXXIICCOO HHIIGGHHEERR EEDDUUCCAATTIIOONN DDEEPPAARRTTMMEENNTT Rocky Lira

4/22/2008 Revision: 12.0 IDEAL-NM Project Management Plan iii

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11..00 PPrroojjeecctt OOvveerrvviieeww...................................................................................................................................... 77 11..11 IINNTTRROODDUUCCTTIIOONN .................................................................................................................................................................. 77 11..22 CCUURRRREENNTT SSTTAATTEE .............................................................................................................................................................. 88 11..33 FFUUTTUURREE SSTTAATTEE................................................................................................................................................................ 1111 11..44 NNEEEEDD .............................................................................................................................................................................................. 1122

22..00 SSccooppee................................................................................................................................................................................ 1144 22..11 PPRROOJJEECCTT JJUUSSTTIIFFIICCAATTIIOONN ........................................................................................................................................ 1144 22..22 PPRROOJJEECCTT OOBBJJEECCTTIIVVEESS.................................................................................................................................................. 1144

2.2.1 BUSINESS OBJECTIVES .................................................................................... 15 2.2.2 TECHNICAL OBJECTIVES ................................................................................ 15

22..33 DDEELLIIVVEERRAABBLLEESS ........................................................................................................................................................................ 1166 2.3.1 PROJECT MANAGEMENT DELIVERABLES ......................................................... 16

2.3.1.1 PROJECT CERTIFICATION.......................................................................... 16 2.3.1.2 PROJECT MANAGEMENT PLAN .................................................................. 16 2.3.1.3 PROJECT MANAGEMENT ACTIVITIES......................................................... 16 2.3.1.4 INDEPENDENT VERIFICATION & VALIDATION CONTRACT ........................ 16

2.3.2 COMMUNICATIONS DELIVERABLES......................................................... 17 2.3.2.1 NM DISTANCE LEARNING PLAN (2000-2009)....................................... 17 2.3.2.2 CYBER ACADEMY PLAN ......................................................................... 17 2.3.2.3 POLICY & PROCEDURE HANDBOOKS..................................................... 17

2.3.3 ELEARNING SERVICE DELIVERABLES ..................................................... 17 2.3.3.1 ONLINE COURSES ................................................................................ 18 2.3.3.2 ETEACHERS .......................................................................................... 18 2.3.3.3 ELEARNING SERVICE FACILITY ............................................................ 18 2.3.3.4 ELEARNING SERVICES STAFF............................................................... 18 2.3.3.5 HELP DESK SOLUTION.......................................................................... 19 2.3.3.6 WEB PORTAL ........................................................................................ 19 2.3.3.7 PROGRAM EVALUATION REPORT ......................................................... 19 2.3.3.8 CONTRACTS WITH REC’S ..................................................................... 19

2.3.4 TECHNOLOGY IMPLEMENTATION DELIVERABLES ................................. 19 2.3.4.1 PROCURE LEARNING MANAGEMENT SYSTEM (LMS)............................ 19 2.3.4.2 PROCURE WEB CONFERENCING SYSTEM .............................................. 20 2.3.4.3 LMS IMPLEMENTATION PLAN............................................................... 20 2.3.4.4 LMS IMPLEMENTATION ........................................................................ 20

2.3.6 DELIVERABLE APPROVAL AUTHORITY DESIGNATIONS ......................... 21 2.3.4 DELIVERABLE ACCEPTANCE PROCEDURE ..................................................... 22

22..44 WWOORRKK BBRREEAAKKDDOOWWNN SSTTRRUUCCTTUURREE ((WWBBSS)) .................................................................................... 2222 33..00 OOvveerraallll SSttrraatteeggyy .......................................................................................................................................... 2244

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4/22/2008 Revision: 12.0 IDEAL-NM Project Management Plan iv

33..33 PPRROOJJEECCTT LLOOGGIISSTTIICCSS ...................................................................................................................................................... 2299 33..44 PPRROOJJEECCTT LLIIFFEE CCYYCCLLEE MMOODDEELL ...................................................................................................................... 3311 33..55 TTEECCHHNNIICCAALL SSTTRRAATTEEGGYY .............................................................................................................................................. 3322

44..00 PPrroojjeecctt SSttrruuccttuurree........................................................................................................................................ 3344 44..11 SSTTAAKKEEHHOOLLDDEERRSS...................................................................................................................................................................... 3344 44..22 CCUUSSTTOOMMEERRSS.................................................................................................................................................................................. 3377 44..33 PPRROOJJEECCTT TTEEAAMM ...................................................................................................................................................................... 3388

4.3.1 PROJECT TEAM ORGANIZATIONAL BREAKDOWN STRUCTURE..................... 38 4.3.2 PROJECT TEAM ROLES AND RESPONSIBILITIES............................................. 38

55..00 PPrroojjeecctt MMaannaaggeemmeenntt aanndd CCoonnttrroollss ............................................................................ 4411 55..11 SSTTAAFFFFIINNGG PPLLAANNNNIINNGG AANNDD AACCQQUUIISSIITTIIOONN ........................................................................................ 4411 55..22 AASSSSUUMMPPTTIIOONNSS ............................................................................................................................................................................ 4444 55..33 CCOONNSSTTRRAAIINNTTSS ............................................................................................................................................................................ 4444 55..44 DDEEPPEENNDDEENNCCIIEESS ........................................................................................................................................................................ 4455

5.4.1 MANDATORY DEPENDENCIES ......................................................................... 45 5.4.2 DISCRETIONARY DEPENDENCIES .................................................................... 45 5.4.3 EXTERNAL DEPENDENCIES ............................................................................. 45

55..55 RRIISSKK MMAANNAAGGEEMMEENNTT........................................................................................................................................................ 4455 5.5.1 RISK MANAGEMENT STRATEGY ..................................................................... 45 5.5.2 PROJECT RISK IDENTIFICATION ..................................................................... 46 5.5.3 PROJECT RISK ANALYSIS................................................................................ 46 5.5.4 PROJECT RISK MITIGATION APPROACH ........................................................ 49 5.5.5 RISK REPORTING AND ESCALATION STRATEGY ............................................ 49 5.5.6 PROJECT RISK TRACKING APPROACH ........................................................... 50

55..66 IINNDDEEPPEENNDDEENNTT VVEERRIIFFIICCAATTIIOONN AANNDD VVAALLIIDDAATTIIOONN -- IIVV&&VV.................................... 5500 55..77 SSCCOOPPEE MMAANNAAGGEEMMEENNTT PPLLAANN .............................................................................................................................. 5500 55..88 IISSSSUUEE MMAANNAAGGEEMMEENNTT .................................................................................................................................................... 5500

5.8.1 INTERNAL ISSUE ESCALATION AND RESOLUTION PROCESS .......................... 50 5.8.2 EXTERNAL ISSUE ESCALATION AND RESOLUTION PROCESS......................... 51

55..99 PPRROOCCUURREEMMEENNTT MMAANNAAGGEEMMEENNTT PPLLAANN ................................................................................................ 5511 55..1100 CCHHAANNGGEE CCOONNTTRROOLL ...................................................................................................................................................... 5511

5.10.1 CHANGE CONTROL PROCESS........................................................................ 51 PPRROOJJEECCTT TTIIMMEELLIINNEESS.................................................................................................................................................................. 5533 55..1122 PPRROOJJEECCTT BBUUDDGGEETT .......................................................................................................................................................... 5555 55..1133 CCOOMMMMUUNNIICCAATTIIOONN PPLLAANN........................................................................................................................................ 5566

5.13.1 COMMUNICATION MATRIX ........................................................................... 56 5.13.2 PROJECT STATUS MEETINGS ........................................................................ 57 5.13.3 PROJECT STATUS REPORTS........................................................................... 57

55..1144 PPEERRFFOORRMMAANNCCEE MMEEAASSUURREEMMEENNTT ((PPRROOJJEECCTT MMEETTRRIICCSS)) ........................................ 5577 5.14.1 BASELINES ..................................................................................................... 57

55..1155 QQUUAALLIITTYY OOBBJJEECCTTIIVVEESS AANNDD CCOONNTTRROOLL .......................................................................................... 5577 5.15.1 CUSTOMER SATISFACTION............................................................................ 57 5.15.2 PROJECT/PRODUCT DELIVERABLE PRESENTATION .................................... 58

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55..1166 CCOONNFFIIGGUURRAATTIIOONN MMAANNAAGGEEMMEENNTT............................................................................................................ 5599 5.16.1 VERSION CONTROL ....................................................................................... 59 5.16.2 PROJECT REPOSITORY (PROJECT LIBRARY) ............................................... 60

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77..00 GGlloossssaarryy .................................................................................................................................................................... 6622 77..11 AACCRROONNYYMMSS AANNDD AABBBBRREEVVIIAATTIIOONNSS.............................................................................................................. 6622

AAppppeennddiixx AA:: DDeelliivveerraabbllee AAcccceeppttaannccee FFoorrmm ........................................................ 6644 AAppppeennddiixx BB:: PPrroojjeecctt SScchheedduullee ((RReevviisseedd MMaarrcchh 2255,, 22000088)) .......... 6655 AAppppeennddiixx CC:: DDeeppaarrttmmeenntt SSttrraatteeggiicc PPrriioorriittiieess aanndd GGooaallss.............. 6688 AAppppeennddiixx DD:: CCuurrrreenntt SSttaattee –– PPuubblliicc EEdduuccaattiioonn ............................................ 7711 AAppppeennddiixx EE:: FFuuttuurree SSttaatteewwiiddee DDiissttaannccee LLeeaarrnniinngg MMaapp ................ 7722 AAppppeennddiixx FF:: EExxiissttiinngg SSttaatteewwiiddee PPiilloottss MMaapp ........................................................ 7733 AAppppeennddiixx GG:: SSttaatteewwiiddee HHoossttiinngg CCeenntteerrss MMaapp.................................................. 7744 AAppppeennddiixx HH:: OOtthheerr NNMM TTeecchhnnoollooggyy PPrrooggrraammss ............................................ 7755 AAppppeennddiixx II:: IIDDEEAALL--NNMM SSuuppppoorrtt LLeetttteerrss................................................................ 7766 AAppppeennddiixx JJ:: NNAACCOOLL NNeeeeddss AAsssseessssmmeenntt .................................................................... 7788 AAppppeennddiixx KK:: DDooIITT PPrroojjeecctt CCeerrttiiffiiccaattiioonn.................................................................... 8855 AAppppeennddiixx LL:: SSttaattuuss RReeppoorrtt ................................................................................................................ 8866 AAppppeennddiixx MM:: CChhaannggee CCoonnttrrooll LLoogg ...................................................................................... 8877 AAppppeennddiixx NN:: CChhaannggee CCoonnttrrooll FFoorrmm .................................................................................. 8888 AAppppeennddiixx OO:: IIssssuuee EEssccaallaattiioonn LLoogg ........................................................................................ 8899 AAppppeennddiixx PP:: IIDDEEAALL--NNMM LLooggoo .................................................................................................. 9900

4/22/2008 Revision: 12.0 IDEAL-NM Project Management Plan vi

Revision History Revision Number Date Comment 1.0 12/15/06 First draft 2.0 12/20/06 Insert time lines, narratives 3.0 01/08/07 Draft program information, & budget detail 4.0 01/29/07 Prepare draft for LFC review 5.0 02/14/07 Technical team input 6.0 02/28/07 HED edits, details, WBS detail 7.0 08/15/07 Project Manager edits 8.0 08/20/07 HED CIO edits 9.0 9/10/07 Project Manager edits 10.0 12/10/2007 Project Manager edits Schedule as separate

document and new timeline. 11.0 3/25/2008 Project Manager edits: Plan Update 12.0 4/18/2008 Project Manager update

4/22/2008 Revision: 12.0 IDEAL-NM Project Management Plan 7

11..00 PPRROOJJEECCTT OOVVEERRVVIIEEWW

11..11 IINNTTRROODDUUCCTTIIOONN The IDEAL-NM project will establish an online learning environment that provides eLearning services to New Mexico, P-12 schools, higher education institutions and government agencies. IDEAL-NM will reduce geographic and capacity barriers to educational opportunity while increasing the digital literacy skills students need to participate in a global economy. The primary goals of this project include:

1. Collaboration with New Mexico schools in providing online courses that expand educational opportunity for all students. The high-quality courses are taught by New Mexico teachers.

2. Working with Regional Education Cooperatives in facilitating eLearning best-practices training for member schools.

3. Implementation of a shared eLearning infrastructure using a single statewide Learning Management System (LMS), Web Conferencing System, and Help Desk for P-12 schools, higher education institutions, and government agencies.

4. Providing professional development courses for teachers, and training courses for government agency employees.

5. Promoting statewide sharing o other educational resources, including subject matter expertise, instructional content and support services.

6. Coordination with other statewide technology initiatives. IDEAL-NM will establish a common infrastructure for online learning for the three major components:

Higher Education Public Education (P-12) State Agencies • Common LMS • eLearning Course

Clearinghouse • Distance and Extended

Learning programs • Dual Enrollment • Online College Credit

• P-12 Courses • Professional

Development • Teacher Training • Statewide Collaboration • Web-Socialization

Software • Dual Enrollment

• Children Youth and Families Professional Development

• Department of Corrections Inmate Education Program

• Tele-health programs • Workforce Training

Opportunities • State Personnel Office

Employee Training • Other State Agencies

The services provided through the eLearning Service Center will reduce geographic, schedule, and administrative barriers to educational opportunities for New Mexico learners while increasing their technological literacy. Another outcome from the statewide eLearning service


center is to provide technical, instructional, and administrative support to those institutions and agencies using the standard statewide eLearning delivery system. Coordinated multi-tiered help desk services and a sophisticated eLearning web portal will provide schools, higher education, workforce development, and state government agencies immediate opportunity to take advantage of enterprise eLearning tools. In preparation for the implementation of IDEAL-NM, the NMLN sponsored a number of planning activities. Additionally a P-12 eLearning Needs Assessment was commissioned from the North American Council for Online Learning (NACOL), a national organization supporting best practices in virtual school development (NACOL, 2007). The IDEAL-NM will provide eLearning courses in partnership with local schools in a fair and equitable manner, and will utilize a standard eLearning delivery system, train and qualify eTeachers, develop NM owned eLearning courses (repository), and as a secondary strategy will develop partnerships with online course vendors and other vendors/contractors as needed to provide statewide solutions. It will allow all public middle and high schools to develop and acquire eLearning courses for their students, with initial consideration for rural districts. It will scale to be a high quality, cost effective, statewide program for the State of New Mexico by leveraging existing examples nationwide, as well as the experience of a number of existing localized eLearning initiatives already in the state such as the Rio Rancho Cyber Academy, SE consortium, Wheeler Peak Academy, Albuquerque Public Schools, and some various other approaches in the state. Courses and content will be made available to all NM school districts. The school district can use its own instructors to teach the students or it can contract with the IDEAL-NM teachers to instruct the course.

11..22 CCUURRRREENNTT SSTTAATTEE The state educational system is structurally disparate. Many educational initiatives are funded separately and lead to districts or institutions operating in silos. P-12 distance education has been inconsistently funded in different areas in the state, creating inequity in educational opportunities for New Mexico’s children. New Mexico Public Schools have approximately 114,000 middle and high school students. Not all of those students have access to online learning opportunities that would increase their available courses. Additionally, while there is a consortium of higher education institutions using a standard Learning Management System (LMS), all have separate subscriptions at varying costs and the consortium is failing to leverage enterprise pricing. State agencies also need to enhance training opportunities for their customers and staff, and a statewide LMS system could be used for this purpose.

New Mexico colleges, universities, and school districts have continued to improve their individual eLearning practices over time with positive inter-district and inter-institutional collaborations. However, the wide-scale synergies apparent in other states have not yet been achieved. Collaboration will help meet the needs of New Mexico learners that currently look out of state for eLearning opportunities as well as attract new learners to New Mexico. Fortunately, significant negative scenarios seen in some other states’ eLearning environments (previously mentioned) have largely been averted to this point.

Recently, New Mexico has started taking positive steps to create statewide eLearning support and coordination that will be sustainable and scalable. During 2006, the New Mexico Learning


Network facilitated collaborative eLearning planning involving higher education, P-12, and state government. This planning resulted in a framework for two interrelated initiatives. These include Governor Bill Richardson’s IDEAL-NM (Innovative Digital Education and Learning in New Mexico) initiative, and the Cyber Academy Act (SB209/HB201), a Legislative initiative (NM Governor, 2006; NM Legislature, 2007). Both rely on a strategy of leveraging the different strengths and abilities of higher education, P-12, and state government.

New Mexico has an opportunity to become a national model for multi-sector collaboration in eLearning. Many states are struggling to build bridges to greater resource sharing and collaborations for eLearning support between their various public sectors because their educational silos have been reinforced through many years of autonomous development. While New Mexico is currently behind the curve in development of many of the eLearning support components, the opportunity exists to build a collaborative model. The NMLN is working to strengthen cooperation for more effective resource sharing and collaborative educational programs.

Rural Education Cooperatives (RECs) A distance learning initiative being developed in New Mexico on a smaller scale is a consortium between two RECs and their member districts, Alamogordo Public Schools, and five institutions of higher education to developed a distance learning network to serve rural school districts. It is important to note that Inter-Agency Governmental Agreement (IGA)’s have been put in place with RECs 3, 8 and 9, whereby IDEAL-NM will use RECs as regional hosts for IDEAL-NM courses. Members of the consortium:

REC #8 School Districts

REC #9 School Districts

• Dexter • Hagerman • Lake Arthur • Loving

• Capitan • Carrizozo • Cloudcroft • Corona • Hondo Valley • Ruidoso • Tularosa

Institutions of Higher Education Alamogordo Public Schools

New Mexico State University (NMSU)-Alamogordo Eastern New Mexico University (ENMU)-Roswell

ENMU-Ruidoso New Mexico Junior College

Other distance education programs currently exist in New Mexico, including small start-up cyber schools in rural districts.

NM Corrections Department (NMCD)


Miscellaneous courses were delivered through Eastern New Mexico University (ENMU) at Roswell and Portales to the inmate population at New Mexico Corrections Institutions. The total student participation as of the summer of 2003: NMCD takes advantage of nearly 50 classes each semester for inmates through ENMU-Roswell. Coordination is through the ENMU-Roswell Center for workforce and Community Development. Classes rotate through a two-year master schedule, similar to the on-campus master rotation plan. The number of inmates participating in these classes has increased by 200%, from 157 students in 15 different classes in the spring of 2002 when the program began to 358 students and 47 different classes in the spring of 2005. One key goal of the educational program ENMU-Roswell offers in the prisons is the reduction in the recidivism rate among the state’s inmate population. Children Youth and Families Department (CYFD) CYFD Professional Development Bureau utilized eLearning for Defensive Driving classes and a pilot program for New Employee Orientation during fiscal year 2006. During that time period, approximately 700 employees utilized the system to complete these courses. There are approximately 2500 employees in CYFD. CYFD would like to continue to use eLearning for Defensive Driving, and add curriculum for HIPAA compliance training. The department will also develop curriculum to be provided via eLearning in various mandatory core classes for Protective Service, Juvenile Probation Officers, and Juvenile Correction Officers training. CYFD anticipates that approximately 1,400 employees will be trained next fiscal year using this tool and as additional curriculum is developed, it is anticipated that the use of distance learning will grow approximately 300-500 employees per year per course developed. Juvenile Justice Services (JJS) at CYFD is responsible for the rehabilitation of children who have been committed to CYFD facilities or probationary services by a judge. The intent of the program is to provide the tools and curriculum necessary for these children to continue their education in multiple settings focusing on individual learning goals. Student’s data will be readily available to teachers and administrators to minimize the loss of educational time when a student transfers between facilities. Educational opportunities are expanded with an online curriculum for students in the juvenile justice program. The flexibility of delivery lends to the support of the juvenile facilities. The mobility issues will become non-existent if in fact the youth are moved into different levels of security or a different location. Professional development would also increase effective and efficient program implementation. There are currently six state supported schools that house juveniles for various reasons from emotional disorders to criminal offenses. These sites are limited in their course offerings by teachers available at the facilities. New Mexico Higher Education The higher education institutions have been offering distance education and supporting secondary schools for several years around the state. The New Mexico Council for Higher Education Computing and Communication Services (CHECS) is a consortium of professional

965 Students: 186 Women 779 Men


members from the computing services divisions in every institution of higher education in the state. CHECS membership also includes professionals from RECs, and P-12 technology directors. CHECS is the telecommunications provider for much of the education network services in the state. (See Statewide Hosting Map in Appendix G) North American Council for Online Learning (NACOL) 2007 Needs Assessment In an effort to seek feedback on how IDEAL-NM can be a valuable resource to district, schools, and students, the NMLN commissioned the NACOL to conduct an online Needs Assessment survey to K-12 Schools. The results of this survey have been utilized in planning the IDEAL-NM project. (See NACOL Needs Assessment in Appendix J)

11..33 FFUUTTUURREE SSTTAATTEE Through collaboration, the NM Public Education Department (PED), the NM Higher Education Department (HED), the Department of Information Technology (DoIT), the CHECS Education Technology Consortium, and the NMLN have developed a vision for a world-class education system in which all New Mexico students are prepared to succeed in college and career. The passage of the 2007 Cyber Academy Act is an exciting component in education reform and in moving New Mexico forward. IDEAL-NM is the vehicle to carry this vision to reality. The estimated 114,000 middle and high school students in New Mexico Public Schools will have access to online learning opportunities that would increase their available courses. It is anticipated that within five years of the IDEAL-NM project being funded, all students graduating from a NM high school will have had the opportunity to experience at least one eLearning course. This estimate is based on the current reported distance education population in New Mexico, the national trend of 20 percent annual increases in online courses for higher education, and to 50 percent annual increases in online courses for secondary education. A support system that allows the New Mexico education community and state agencies to share resources and knowledge, and provide additional resources for small school districts and institutions that may not otherwise be available for their students. IDEAL-NM is aligned with many existing initiatives and gets them moving in the same direction, toward meeting the needs of New Mexico’s citizens. An eLearning Service Center from where:

• high quality public school classes are offered online, • high quality dual credit classes are offered online, • students will graduate from high school with at least one online course completed, • partnerships will evolve with local schools to expand course offerings to students, • staff training and professional development can be obtained online, • New Mexico students are taught by New Mexico highly qualified teachers, • eLearning environment is collaborative, not competitive, • eLearning environment is open to public, charter, home, and private school students, • local schools work with their students to select online courses, • price does not exceed Student Equalization Guarantee (SEG).


IDEAL-NM Statewide Model

Collaborative eLearning Model for New MexicoPrimary Objective: Learners in New Mexico have access to a wide variety of eLearning opportunities within

a collaborative educational system with the least amount of geographic, scheduling, or administrative barriers.

Rural & Urban Schools

eLearning Service Center

• Online Catalog/Schedule for eLearning courses, programs, and workshops provided by existing schools, colleges, universities, govt. agencies, etc.

• Central Support Desk (technical and administrative) for eLearning Liaisons, Instructors, Facilitators, etc.

• Statewide Virtual School Administration and Support

• eLearning planning for NM

• Alignment with and support for other educational initiatives

Hosting Centers/Services foreLearning Technologies

• Learning Management System

• “Live 2-way” Web Conferencing

Providing/Receiving eLearning Courses

Receiving/Providing eLearning Courses

Workforce Development

Rural & Urban Schools

Higher Education

Higher Education

Government Agencies

11..44 NNEEEEDD The NMPED/HED Distance Education Taskforce identified the following priority needs for New Mexico that will be addressed by the implementation of the IDEAL-NM project.

• To provide all New Mexico students quality courses they are unable to get in a face-to-face setting. While the initial focus will be rural school districts, there is a growing demand for these solutions in all areas.

• To provide high quality professional development and training to educational staff across New Mexico.

• To remedy existing educational inequities affecting all New Mexicans by improving access to education, enhancing completion, maximizing workforce preparedness, and empowering participation in lifelong learning opportunities.


Economic development in New Mexico depends on raising educational levels. New Mexico lags behind the rest of the country in its level of educational attainment. This lower level of education is reflected by New Mexico’s 44th ranking ($37,587 compared to $44,473 nationally) on the household median income index in 2004 (U.S. Census Bureau, 2005). New Mexico, which is a largely a rural state, is also challenged by the lower level of education among rural adults compared with urban adults (see Table 1 below).

Table 1: Educational Attainment of Rural vs. Urban New Mexican Adults

Level of Education Rural New Mexicans Urban New MexicansLess than high school 25% 17% High school, no college 29% 25% Some college 28% 29% College 17% 27%

Many small, rural high schools have a difficult time recruiting and retaining teachers. The principal reason teachers leave rural areas is isolation – social, cultural, and professional. Frequent teacher turnover could lead to difficulties in developing and maintaining rigorous, college-preparatory courses.

Many of New Mexico’s education institutions face significant problems in maintaining information technology infrastructure and enterprise software applications. The number and complexity of enterprise software applications is outgrowing the available technical resources of many individual institutions. Web-based learning management systems also pose significant challenges with their increased functionality and integration requirements. A statewide investment in a learning management system is needed to provide a cost effective approach to expanding access to education, a common platform for improving teaching methods, and improved reporting capability.

NACOL 2007 Needs Assessment

One purpose of the Needs Assessment was to determine the level of need and interest in Online Learning Options. The level of need expressed for specific student groups was varied, with no single reason standing out but rather consistent need expressed for all categories. The need to upgrade or obtain affordable Learning Management Systems and other web-based instructional technology tools has continued to become more critical for educational institutions across the state (e.g. Higher Education, P-12, and government agencies). The demands of students and instructors for a friendly user interface coupled with growing database requirements and the need for sophisticated back-end interfaces have made obtaining complex LMS platforms unlikely for many educational institutions. The cost and complexity of the LMS software has been matched with growing hardware requirements. While vendors offer smaller schools access to this software service through Application Service Provider (ASP) contracts this solution is often beyond the budgetary constraints of the educational institution.

A summary of needs were extracted from the NACOL Needs Assessment and follow: (See Appendix J for the complete NACOL Needs Assessment).

1. Need for online test preparation was highest for ACT exam preparation.


2. Spanish was identified as the world language course most needed in an online environment.

3. There was consistent need expressed for online math courses.

4. English I, II, III, and IV had nearly equivalent percentages as to which one was deemed most in need for an online environment.

5. New Mexico History was the social studies course that received the most responses as being the highest need.

6. Sixty-four percent (64%) of the responses stated that “catch up” curriculum (credit recovery) were a high need for virtual schools to offer.

7. The need for online professional development courses for teachers rated consistently high across all subgroups. In summary, the most common requests for online professional development were:

• Teaching with technology – integrating technology into the curriculum

• Reading and Writing strategies

• Using Smart Boards

• Differentiated instruction

• Content specific training

• Classroom management strategies

• Assessment strategies

• No Child Left Behind (NCLB) Accountability Issues

22..00 SSCCOOPPEE

22..11 PPRROOJJEECCTT JJUUSSTTIIFFIICCAATTIIOONN In 2005, Governor Richardson announced our comprehensive Making Schools Work initiative that combines strategies for aligning education from pre-K through 20 (P-20), increasing rigor and relevance in curriculum, boosting the number of highly qualified teachers, creating 21st century classrooms, and closing the achievement gap. Every New Mexican should have access to an affordable higher education, and be prepared to graduate and thrive in a high-wage economy. In 2006, significant statewide planning events and associated state-level support in the 2007 Legislature provided the basis for initiating IDEAL-NM outlined in the Cyber Academy Act (NM Governor, 2006; NM Legislature, 2007).

22..22 PPRROOJJEECCTT OOBBJJEECCTTIIVVEESS


22..22..11 BBUUSSIINNEESSSS OOBBJJEECCTTIIVVEESS

NNUUMMBBEERR DDEESSCCRRIIPPTTIIOONN Bus. Objective 1 Implement a shared eLearning infrastructure for P-12 schools,

higher education Institutions, and Government Agencies using a single statewide Learning Management System (LMS), Web Conferencing, and Help Desk.

Bus. Objective 2 Develop “dual credit” eLearning courses that will help high school students meet higher education entrance requirements.

Bus. Objective 3 Work with Regional Education Cooperatives in facilitating eLearning best-practices training for member schools.

Bus. Objective 4 Provide professional development courses for teachers, and training courses for government agency employees.

Bus. Objective 5 Promote statewide sharing of other educational resources, including subject matter expertise, instructional content and support services.

Bus. Objective 6 Provide eLearning Services to New Mexico P-12 schools, Higher Education, & Government Agencies to reduce geographic and capacity barriers to educational opportunity while increasing the digital literacy skills students need to participate in a global economy.

22..22..22 TTEECCHHNNIICCAALL OOBBJJEECCTTIIVVEESS

NNUUMMBBEERR DDEESSCCRRIIPPTTIIOONN Tech. Objective 1 Procurement and implementation of one standard statewide LMS that

will allow more collaboration between public education, higher education, and state agencies.

Tech. Objective 2 By implementing one standard statewide LMS, an objective is to consolidate the eLearning infrastructure by reducing the number of legacy Learning Management System (LMS) installations at the various Institutions and Public Schools from 22 to 3 or less and facilitate the sharing of methods, systems, processes, and data.

Tech. Objective 3 Procurement and implementation of one standard statewide Web Conferencing System that interfaces seamlessly with the statewide LMS.

Tech. Objective 4 To provide helpdesk support for the technical infrastructure and software interface that the learners will be accessing.

Tech. Objective 5 Establish an eLearning Portal of courses, programs, and workshops accessible to everyone.

Tech. Objective 6 Establish an eLearning Service Center in central New Mexico for P-12, Higher Education and State Agencies to support the use of a shared eLearning delivery system and the administration of Academic Services.


22..33 DDEELLIIVVEERRAABBLLEESS

22..33..11 PPRROOJJEECCTT MMAANNAAGGEEMMEENNTT DDEELLIIVVEERRAABBLLEESS

2.3.1.1 PROJECT CERTIFICATION Deliverable Acceptance Criteria – Achieve project certification by advancing through all phases of certification process. Standards for Content and Format – PMP, Project Schedule, IV&V Plan, Project Closeout Report, Request for Certification Template and presentation to DoIT Project Certification Committee.

Description – DoIT Project Certification (See Appendix K)

Quality Review – DoIT Project Certification Committee review and approval.

2.3.1.2 PROJECT MANAGEMENT PLAN Deliverable Acceptance Criteria – Completely integrated project plan that meets standards established by the Department of Information Technology (DoIT). Standards for Content and Format – MS Word format following the DoIT PMP Template.

Description – Project Management Plan (PMP) and Project Schedule

Quality Review – Advisory Board review, and DoIT Project Certification Committee review and approval.

2.3.1.3 PROJECT MANAGEMENT ACTIVITIES Deliverable Acceptance Criteria – Periodic updating of Project Management Plan and Schedule, coordination of project team meetings, tracking of issues and risks, exercising PMP change control procedures. Standards for Content and Format – MS Word, MS Excel & MS Project

Description – Project Manager Activities include coordinating of project meetings, tracking issues and documenting all aspects of project.

Quality Review – Advisory Board and IV&V review.

2.3.1.4 INDEPENDENT VERIFICATION & VALIDATION CONTRACT Deliverable Acceptance Criteria – Contract for IV&V services for the Technology portion of the project (e.g. LMS implementation, Web Conferencing implementation and Datacenter). Standards for Content and Format – MS Word, MS Excel & MS Project

Description – Definition of IV&V Scope of Work and establishing contract.

Quality Review – Advisory Board review, and DoIT Project Certification Committee review and approval.


22..33..22 CCOOMMMMUUNNIICCAATTIIOONNSS DDEELLIIVVEERRAABBLLEESS

2.3.2.1 NM DISTANCE LEARNING PLAN (2000-2009) Deliverable Acceptance Criteria – A Distance Learning planning requirement from the Cyber Academy Act SB 209. The purpose of this plan is to present a path to sustainable eLearning opportunities in New Mexico for students and workforces served by P-12, higher education, and state agencies. Standards for Content and Format – MS Word, MS Excel

New Mexico Distance Learning Plan (2000-2009)

Quality Review – Advisory Board review, statewide stakeholder review, NMHED and NMPED sign-off.

2.3.2.2 CYBER ACADEMY PLAN Deliverable Acceptance Criteria –

A planning document that addresses short and long-range objectives as required by the Cyber Academy Act SB 209. The purpose of this plan is to document how the New Mexico Cyber Academy will be implemented in a single document and in compliance to Cyber Academy Act SB 209.

The NM Cyber Academy Plan will describe a phased approach to course selection, and priority for the delivery of courses for credit to students who have the greatest need because of geographical location or circumstances in which a school district may have difficulty delivering essential course instruction due to financial constraint or lack of highly qualified teachers. Standards for Content and Format – MS Word

Cyber Academy Plan (eLearning Services Plan)

Quality Review – Advisory Board review, statewide P-12 stakeholder review, NMHED and NMPED sign-off.

2.3.2.3 POLICY & PROCEDURE HANDBOOKS Deliverable Acceptance Criteria – Policy and procedure handbooks that describes public school, state-supported school, home school, and nonpublic school student enrollment procedures for grades six through twelve, minimum course requirements, qualifications, course costs, and special situations accommodating students detained in a Juvenile Detention Facility. Standards for Content and Format – MS Word

Policy & Procedure Handbooks: • District and School Handbook • Student Handbook • eTeacher Handbook

Quality Review – Advisory Board review, statewide stakeholder review, NMHED and NMPED sign-off.

22..33..33 EELLEEAARRNNIINNGG SSEERRVVIICCEE DDEELLIIVVEERRAABBLLEESS


2.3.3.1 ONLINE COURSES Deliverable Acceptance Criteria – Develop First Semester Algebra 1 and NM History. Standards for Content and Format – A section contained from within the evaluation report coordinated through the Program Assessment and Evaluation process.

Development of Online Courses

Quality Review – Ann Thompson (Contractor), Advisory Board review, NMHED and NMPED sign-off.

2.3.3.2 ETEACHERS Deliverable Acceptance Criteria – Certificates of completion from 25 eTeachers who have successfully passed the eTeacher training curriculum and are available to teach online courses. Standards for Content and Format – MS Word, MS Excel

25 eTeachers recruited, trained, and available for teaching online courses provided and developed by IDEAL-NM.

Quality Review – Advisory Board review, NMHED and NMPED sign-off.

2.3.3.3 ELEARNING SERVICE FACILITY

Deliverable Acceptance Criteria – Facilities agreement (MOU) coordinated between the State Public Education Department (PED) and the IDEAL-NM facility. Standards for Content and Format – MS Word letter with signatures.

eLearning Service Center Facility (NEW FACILITY)


2.3.3.4 ELEARNING SERVICES STAFF Deliverable Acceptance Criteria – eLearning Services Executive Director, Academic Services Director, eLearning Technology Director, Student Services Coordinator, eLearning Technology Specialist, Administrative Coordinator(s), Project Manager, and Help Desk staff hired and functioning in their jobs. Standards for Content and Format – Job acceptance letters from each staff member and personal interviews once on task.

Staffing

Quality Review – Interviews and staff selection is conducted by the Advisory Board.


2.3.3.5 HELP DESK SOLUTION Deliverable Acceptance Criteria – Help Desk Solution acquired and staff, functioning in production. Standards for Content and Format – Contract established with vendor.

Implementation of Help Desk Software and Services


2.3.3.6 WEB PORTAL Deliverable Acceptance Criteria – No Deliverable identified. The Web Portal is not funded by this project and will be facilitated by the NMLN and a separate contract with the UNM. Standards for Content and Format – None.

IDEAL-NM Web Portal to serve P-12 students, instructors, and parents regarding online course registration, catalogs, and course descriptions. Quality Review – Advisory Board review

2.3.3.7 PROGRAM EVALUATION REPORT Deliverable Acceptance Criteria – Final Assessment Report. Standards for Content and Format – MS Word, MS Excel

Program Evaluation Report conducted through a Professional Services Contract (Ann Thompson) Quality Review – Advisory Board review, NMPED Approval

2.3.3.8 CONTRACTS WITH REC’S Deliverable Acceptance Criteria – Contracts established between REC 3, REC 8 and REC 9 and IDEAL-NM. Standards for Content and Format – MS Word, MS Excel

Contracts established with Regional Education Cooperatives (REC’s) to facilitate school implementation of IDEAL-NM eLearning courses. Quality Review – Advisory Board review, NMPED Approval

22..33..44 TTEECCHHNNOOLLOOGGYY IIMMPPLLEEMMEENNTTAATTIIOONN DDEELLIIVVEERRAABBLLEESS Description – Project deliverables to procure and implement a standard Learning Management System (LMS) and Web Conferencing System for the state.

2.3.4.1 PROCURE LEARNING MANAGEMENT SYSTEM (LMS) Deliverable Acceptance Criteria – Through a competitive state RFP process, a vendor is selected for procuring one standard LMS to the state in support of this project.

Procure LMS System

Standards for Content and Format – Copy of award letter to the Vendor from State Purchasing Department.



2.3.4.2 PROCURE WEB CONFERENCING SYSTEM Deliverable Acceptance Criteria – Procurement of a statewide solution for Web Conferencing. Standards for Content and Format – Copy of award letter to the Vendor from State Purchasing Department.

Procure Web Conferencing System


2.3.4.3 LMS IMPLEMENTATION PLAN Deliverable Acceptance Criteria – Implementation plan describing how the LMS will be rolled out to 15 Institutions including, priority of participation, course migrations, and accessibility to LMS solution. Implementation plan will include a Migration Plan describing equipment requirements, strategy and budget requirements for transitioning from a Vendor-Hosted environment to an in-state hosted environment in fiscal year eleven (FY11). Standards for Content and Format – MS Word, MS Excel, MS Visio.

Description – Implementation Plan established by a deliverable specified in the NMSELS Contract and provided by LMS Vendor.

Quality Review – Advisory Board review, NMHED approval.

2.3.4.4 LMS IMPLEMENTATION Deliverable Acceptance Criteria – Letter(s) from each Institution indicating successful cut-over to the statewide standard LMS solution. Standards for Content and Format – MS Word

Description – Implementation for 15 Institutions.

Quality Review – Advisory Board review, NMHED.


22..33..66 DDEELLIIVVEERRAABBLLEE AAPPPPRROOVVAALL AAUUTTHHOORRIITTYY DDEESSIIGGNNAATTIIOONNSS

DDEELLIIVVEERRAABBLLEE NNUUMMBBEERR

DDEELLIIVVEERRAABBLLEE AAPPPPRROOVVEERRSS

((WWHHOO CCAANN AAPPPPRROOVVEE)) DDAATTEE CCOOMMPPLLEETTEEDD

&& AAPPPPRROOVVEEDD

Project Deliverables

PRJ-DEL-001a Project Certification ($2,370,000) DoIT Project Certification Committee

October 9, 2007

PRJ-DEL-001b Project Certification ($5,200,000) DoIT Project Certification Committee

December 27, 2007

PRJ-DEL-002 Project Management Plan (PMP) and Project Schedule

DoIT Project Certification Committee

December 27, 2007

PRJ-DEL-003 Project Management Activities (PMP updates, schedule updates, project team meetings, issue tracking, risk mitigation, change control, etc.)

DoIT Project Certification Committee

Ongoing

PRJ-DEL-004 IV&V Contract DoIT Project Certification Committee

Product Deliverables

January 1, 2008 Advisory Board, NMHED, NMPED

January, 2008 PRD-DEL-001 Legislative Reporting June 30, 2008

Advisory Board, NMHED, NMPED

PRD-DEL-002 New Mexico Distance Learning Plan Advisory Board, NMHED, NMPED

January 11, 2008

PRD-DEL-003 Cyber Academy Plan (eLearning Services Plan) REVISED


March 14, 2008

PRD-DEL-004 Policy and Procedures Handbooks District and School Handbook Student Handbook eTeacher Handbook


March 14, 2008

PRD-DEL-005 Online Courses (NM History and First Semester Algebra 1) Note: additional courses have been developed e.g. Nanoscience and Fractal Math)


March, 2008 but ongoing


DDEELLIIVVEERRAABBLLEE NNUUMMBBEERR

DDEELLIIVVEERRAABBLLEE AAPPPPRROOVVEERRSS

((WWHHOO CCAANN AAPPPPRROOVVEE)) DDAATTEE CCOOMMPPLLEETTEEDD

&& AAPPPPRROOVVEEDD

PRD-DEL-006 eTeachers Advisory Board, NMHED, NMPED

January 18, 2008

PRD-DEL-007 eLearning Service Facility Advisory Board, NMHED, NMPED

PRD-DEL-008 eLearning Services Staff Advisory Board, NMHED, NMPED

PRD-DEL-009 Help Desk Solution Advisory Board, NMHED, NMPED

PRD-DEL-010 Web Portal Advisory Board, NMHED, NMPED

April 1, 2008

PRD-DEL-011 Program Assessment Report Advisory Board, NMHED, NMPED

PRD-DEL-012 Contracts with REC’s Advisory Board, NMHED, NMPED

February, 2008

PRD-DEL-013 Procure Learning Management System (LMS)


In Contract Negotiations

PRD-DEL-014 Procure Web Conferencing System Advisory Board, NMHED, NMPED

PRD-DEL-015 LMS Implementation Plan Advisory Board, NMHED, NMPED

Waiting for LMS

PRD-DEL-016 LMS Implementation in 15 Institutions


Waiting for LMS

22..33..44 DDEELLIIVVEERRAABBLLEE AACCCCEEPPTTAANNCCEE PPRROOCCEEDDUURREE The procedure established for acceptance of each deliverable in this project is based on the business requirements. Each requirement will be assigned a number and when the requirement is completed (i.e., developed, tested, and then accepted by the Technical Lead and the designated Project Steering Team representative); it is logged and tracked on the Deliverable Acceptance Form (see Appendix A – Acceptance Management). This procedure and form allows the Project Manager and the Project Team to view all completed deliverables and to adjust the project schedule, as needed, to meet project deadlines.

22..44 WWOORRKK BBRREEAAKKDDOOWWNN SSTTRRUUCCTTUURREE ((WWBBSS)) The work breakdown structure will be expanded upon after a Cyber Academy Plan and the selection of a Learning Management System is established. A facilitated session to complete the WBS will be run by the Project Manager and the Advisory Board. The WBS work session will further establish a work plan. These will be broken down into tasks to meet the business and technical objectives. The WBS will then be expanded into task assignments, estimating, and creating a complete project schedule. Following is a very high level WBS breaking out the major components of this project.


33..00 OOVVEERRAALLLL SSTTRRAATTEEGGYY IDEAL-NM Courses See recent documentation, brochures, website, etc…The project goal is to establish two High School level courses (e.g. NM History and First Semester Algebra 1) by opening day of the Cyber Academy on August 1, 2008. The approach to achieving this goal will be phased but aggressive. The strategy is as follows:

Fall 07 semester online courses, August 31, 2007. NM Public Education Department (PED) will extend and modify currently active contracts with vendors in order to purchase online courses and enroll students. The NMLN will provide funding for these initial courses. These purchased courses include trained instructors provided by the vendor and will quickly enable enrollment of approximately 300 students. This exercise will reveal dos and don’ts in providing online courses. It will also serve as orientation for Public School teachers planning to be trained for online course offerings in spring (January, 2008).

Online course development, August 31, 2007 to January, 2008. Albuquerque Public Schools (APS) has offered to provide 500 licenses of their LMS in order to initiate course development beginning August, 2007. Two course sections of First Semester Algebra 1 and NM History will undergo a 5-month development cycle and be ready for spring enrollment in January, 2008. During this same timeframe, 25 teachers and facilitators from REC 3, 8 and 9 will be trained and prepared for spring semester.

Spring 08 semester online courses, January, 2008. Two course sections of NM History and Algebra will have been developed with APS licenses and offered for spring semester.

Program Evaluation, April, 2008. A contract will be established for an independent Program Evaluator (Ann Thompson) who will provide an assessment in regards to how well the program is following the NACOL needs assessment, the Distance Learning Plan, and the eLearning Services (Cyber Academy) plan.

Data Center fully Implemented, June 2, 2008. . By June 2, 2008 at minimum, one (1) Data Center will have the statewide LMS and Web Conferencing software fully implemented and ready for course integration.

Course Integration to statewide LMS, June 2, 2008. After a fully functional Data Center is in place, integration of courses can begin. Integration of previously developed high school level NM History and Algebra courses as well as other courses developed (e.g. Nanoscience and Fractal Math) can be integrated to the statewide online learning environment. It is projected that by opening day of the Cyber Academy, courses will be offered utilizing the newly implemented Data Center. It is anticipated that course integration will continue over the next 2 to 5 years.

Continued online course development, June, 2008 to August 1, 2008. Two sections of First Semester Algebra 1 and NM History online courses will be fully integrated into the statewide LMS.

Opening Day for NM Cyber Academy, August 1, 2008.


eLearning Services Center The eLearning Services Center will house the Director(s), helpdesk staff, and Project Manager for the project. The eLearning Services Center will provide students with a support phone number and one-stop for a multi-level tiered help desk service center. The strategy is as follows:

Establish facility, August, 2007. The Rio Rancho Cyber Academy (RRCA) in Rio Rancho, NM has been established as the eLearning Services Center and is operational today.

Move to a NEW facility, June, 2008. The RRCA facility conflicts with the requirements of the IDEAL-NM eLearning Services Center. A new facility located in northeast Albuquerque is expected to be ready for move-in by June, 2008 and before opening day (August 1, 2008).

Executive Staffing, April, 2008. Staffing the eLearning Services Executive Director, eLearning Technology Director and Academic Services Director will be completed by April, 2008.

Helpdesk Staffing, June, 2008. Legislature did not approve funding for helpdesk staff. Therefore alternative contract services for helpdesk staff will have to be established along with helpdesk software in a complete helpdesk service package initially.

Helpdesk Software, June, 2008. Helpdesk software will be the responsibility of the eLearning Technology Director. It is expected that a full helpdesk service will be procured and operational by June, 2008.

Software Delivery (LMS & Web Conferencing) Software delivery begins with procurement of the LMS and Web Conferencing software. However, procurement requires a completed project plan (PMP), IV&V plan, and advancing through the Initiation and Planning Phases of project certification with the DoIT. The strategy is as follows:

Project Certification, December, 2007. Beginning July 1, 2007, the project manager will begin developing the project management plan (PMP) and IV&V plan for achieving project certification from where DFA will release funding for this project. Funding was released from DFA in February, 2008.

LMS Software Procurement, May, 2008. Beginning July 1, 2007, the project manager will finalize the LMS RFP, establish an evaluation committee, and through a state RFP process, procure a statewide LMS. The process for establishing an RFP, selecting finalists through the state procurement process and establishing a contract have taken a considerable amount of time unexpectedly. A project-saving strategy now is to establish a contract with the LMS vendor who can provide hosting services for the state for the first 2-years, with a migration plan in place for the third-year whereby hosting will be migrated back to an in-state hosted environment. This will save the original 6-months that it would have taken to establish an in-state hosting center to host the LMS. The vendor-hosted environment can be provided to the state within 30-days notice.

Web Conferencing Software Procurement, August, 2008. A new strategy for Web Conferencing is now being considered. IDEAL-NM funding allowances were greatly


reduced from the original request. Therefore, funding for a statewide Web Conferencing Software is not there. However, since hiring the eLearning Technology Director, a consideration for establishing a state contract for Web Conferencing is being considered as well as a possible Open-Source solution whereby the LMS vendor might be able to establish the necessary links from the statewide LMS to the Web Conferencing software system such as is required. It is expected that we will have a Web Conferencing solution before opening day on August 1, 2008, assuming the LMS is procured in May, 2008.

Enhance eLearning Web Portal, March, 2008. Enhancement’s to the statewide eLearning Web Portal is not a defined deliverable in the IDEAL-NM project. However, an enhanced Web Portal is a dependency to ensure Business Objectives 4, 5 and 6 are met. Beginning September, 2007 the NMLN will contract with the University of New Mexico to enhance the Portal from which there will be a one-stop-shop for enrolling in NM History and Algebra courses before Fall 08 opening day of the Cyber Academy. Expectations for February, 2008 are to improve visual design, navigation, and site searching, with further development of information pages, and allow for linking to Cyber Academy programs, schedules, and information. Students will be able to contact their appropriate counselor for help with registration for courses. Improvements to content provider functionality will include improving course/program upload & maintenance capability and extending this capability to P-12 and Government Agencies. Although the portal will allow for limited functionality in regards to registration and enrollment for advisors, additional “How to” documents, useful links, and documentation will be made available to teachers and students. Updates to the Role Management and Security functions will be made to support Advisor logins.

Implement LMS, June 2008. Beginning when a contract is established with the statewide LMS vendor, the eLearning Technology Director together with the LMS vendor will establish an implementation plan for fifteen (15) Institutions to convert over to the new statewide solution. This will be the first contracted deliverable required from the LMS vendor. The contract will specify hosting of the LMS to be in a vendor-hosted environment for the first 2-years of their contract. The implementation plan will also establish a migration plan to transition from a vendor-hosted environment to a New Mexico in-state hosted environment. Until the LMS software has been acquired, it is undetermined what the implementation plan will be. However, given the two (2) LMS finalists have been selected from the procurement process, institutions should be able to determine timelines for converting over to each of them independently that would greatly help in resolving expectations now.

Compliance to IT Service Delivery Model. The LMS strategy complies with the DoIT Service Delivery Model. For the first 2-years of hosting the LMS, hosting services will be provided in a vendor-hosted environment whereby minimal impact on the state’s network infrastructure will be experienced. However, in year-3 the vendor-hosted LMS environment will migrate to an in-state hosted environment and the DoIT will have to be prepared to provide necessary bandwidth, 24x7 support, and service level agreements as required from an in-state hosting center.


33..11 PPRROOJJEECCTT MMAANNAAGGEEMMEENNTT LLIIFFEE CCYYCCLLEE Planning Phase:

1. Determine stakeholders and project team 2. Conduct retreat with stakeholders to gain consensus on project timeline 3. Develop Project Management Plan (PMP) with deliverables and Initial Project Schedule 4. Develop IV&V Plan and interview IV&V vendors 5. Obtain Project Certification approval 6. Develop Distance Education Strategic Plan 7. Develop NM Cyber Academy Strategic Plan 8. Establish budget for procurement of software and hardware 9. Interview and hire Director(s) 10. Establish facility for Service Center 11. Finalize LMS RFP and Proposal Evaluation Committee 12. Ensure Cyber Academy Web Portal project is initiated between NMLN and UNM 13. Develop and conduct presentations with department Secretaries and Legislators 14. Discover online course solutions for Fall 07 enrollment 15. Identify 25 teachers interested in teaching online courses

Execution Phase:

1. Issue RFP for acquisition of statewide LMS software solution 2. Establish contract with LMS software vendor 3. Establish Web Conferencing solution (state contract or open-source) 4. Establish temporary contract with vendor to purchase online courses for Fall 07 5. Vendor to execute contract for teaching online courses in Fall 07 6. Procure hardware to support Data Center implementation of LMS and Web Conferencing

software solution 7. Begin planning and implementation for migrating vendor-hosted LMS environment to an

in-state hosted environment 8. Develop teacher training plan and training materials 9. Train 25 Teachers to teach online courses 10. Develop multiple sections of high school level NM History and Algebra 11. Execute teaching multiple sections of NM History and Algebra for Spring 08 12. Procure and Implement a helpdesk solution before Spring 08

Controlling Phase:

1. Weekly Status reporting 2. Monthly milestone review 3. Change control 4. Scope verification and control 5. Cost control 6. Risk monitoring & control

Closing Phase:

1. Close contracts with LMS software vendor and review of all payments,


2. Ensure all 15 Institutions are properly integrated to the statewide LMS solution, 3. Ensure that the LMS vendor-hosted environment is properly transitioned to a well-

managed and capable in-state hosting environment, and is made available to all levels of users for course integration, course development, and students,

4. Ensure that a functioning Web Conferencing System is made available to all teachers, users, and that it works properly and easily in conjunction with the statewide LMS to enhance the online course environment,

5. Ensure final acceptance and testing is accomplished, 6. Ensure that sufficient re-occurring funding has been established that will sustain the

online learning program and hosting environment for years to come (past the original 3-year contract) with minimal risk,

7. Review the project for lessons learned and conduct project closeout meeting/celebration with stakeholders

8. Project end.


33..22 CCRRIITTIICCAALL SSUUCCCCEESSSS FFAACCTTOORRSS

CS No. Critical Success Factor Measure

Hire eLearning Services Executive Director

Hire Academic Services Director

Hire eLearning Services Technology Director CS-1

An effective long-term leadership and management structure

Management Structure Plan in place.

HED Secretary fully understands and agrees to provide human resources to achieve NMHED specific tasks outlined in this project. PED Secretary fully understands and agrees to provide human resources to achieve NMPED specific tasks outlined in this project. DoIT Secretary fully understands and agrees with all objectives outlined in this project plan.

CS-2 Achieve Agency executive-level buy-in

Executive level structure with a scope to resolve executive-level project issues in place. Project Certification, Project Management, and IV&V in place Fall 07 online course offerings Spring 08 online course offerings

Procurement of statewide LMS software Procurement of Web Conferencing solution

CS-3 Achieve significant project progress before 2008 Legislative Session

Service Center and helpdesk services in full operation

33..33 PPRROOJJEECCTT LLOOGGIISSTTIICCSS The Project Manager will be the control point for the project. Communication relating to the project must be routed through the project manager. The NMHED will provide the Project Manager who will be the point of contact for the project. The Project Manager will communicate daily/weekly/monthly with Cole Team and Project Team regarding status, concerns, modifications, problems that are encountered.


Advisory Board Committee: The Advisory Board is the primary set of business stakeholders, who provide project oversight required to initiate the project. The core responsibilities of the IDEAL-NM project as initiated by the Advisory Board will be turned over to the eLearning Services Executive Director, Academic Services Director, and the eLearning Technology Director (Project Team Members). Advisory Board Members:

• Veronica Chavez-Neuman, NMHED, Chief Information Officer • Dr. Brian Ormand, NMSU, NMLN Program Director • Dr. Tom Ryan, Public Schools (APS), Executive Director of Technology • Dr. Jim Holloway, Rural Education Technology Assistance (RETA), Educational

Director • Dr. Susie Bussmann, NMSU, Rural Education Technology Assistance (RETA)

Project Team Members:

• Dr. Tim Snyder, eLearning Services Executive Director • Virginia Padilla, Academic Services Director • Donna Harrington, eLearning Technology Director • Jason Wolfe, eLearning Technology Specialist • Sharon Purcell, Student Services Coordinator • Laura Clingman, Administrative Coordinator • Noreen Romero, Administrative Coordinator • Rocky Lira, Project Manager • Vacant, Helpdesk Staff

LMS Software: The Project Manager will manage the procurement process for purchasing a LMS solution for the state. The procurement process is a formal Request for Proposals (RFP) process conducted by the state of New Mexico. The LMS Vendor will establish an implementation plan and work with the eLearning Technology Director, and fifteen (15) Institutions around the state to execute the implementation plan. It has been determined that the state will purchase a Vendor-hosted LMS solution for the first 2-years of the contract. During Year-3, a migration from a vendor-hosted environment to an in-state hosting environment will be implemented. Project Work Site: The Project Team will temporarily conduct daily work activities from out of the IDEAL-NM Service Center co-located with the Rio Rancho Cyber Academy in Rio Rancho, New Mexico. When the LMS and Web Conferencing vendors are on site, they will utilize available space and telephones at the IDEAL-NM Service Center, NMHED and Institutions. Installation and implementation of LMS and Web Conferencing software will be conducted at the Data Center(s) site.


Software Procurements: A state procurement process will be executed through the issuance of one (1) RFP to acquire a statewide LMS software. The NMHED will be the holder of the licenses for all software procurements. Staffing: The project will hire a project team specified above that will take on all core responsibilities for the IDEAL-NM project. Training Facility: The IDEAL-NM Service Center, NMHED, Workforce Training Center in Albuquerque, NMSU, UNM, and CNM are options to be utilized in conducting the various training activities required by this project.

33..44 PPRROOJJEECCTT LLIIFFEE CCYYCCLLEE MMOODDEELL The following abbreviated list of implementation milestones is based on current funding for IDEAL ($7,570,000).

Calendar Year 2007 2008 2009 2010

Milestones Quarter 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3

Phase I Planning FY08 (NMLN Funding) Establish Interim Project Management Contract Develop Project Management Plan (PMP) Develop IV&V Plan Obtain Project Certification (DoIT) Develop Distance Education Plan Establish Contract with IV&V Vendor Develop NM Cyber Academy Plan Initiate RFP Procurement for LMS Secure Fall 07 Online Courses ($35k) APS Provides Course Development Licenses (500) Conduct Presentations with Department Secretaries &

Legislators

Phase I Execution FY08 ($7,570,000) Hire Project Manager (Term) Hire eLearning Directors Establish eLearning Services Center (Helpdesk Services) Provide Helpdesk Support for Spring 08 Courses Procure LMS software Procure Web Conferencing software Implement LMS Technology and Infrastructure Implement Web Conferencing Phase I Enhancements to IDEAL-NM Web Portal


Phase II Enhancements to IDEAL-NM Web Portal Establish fully functional Data Center(s) Contract Services for Fall 07 Courses (Aventa) Train & Prepare 25 Online Teachers Train REC Facilitators Develop 2-sections of P-12 First Semester Algebra I & NM

History on APS Platform Teach Spring 08 Online Courses Independent Assessment of Courses Cyber Academy Open House (Aventa Courses as well as

First Semester Algebra I & NM History offered online)

Communications to State Agencies, Schools & Institutions

33..55 TTEECCHHNNIICCAALL SSTTRRAATTEEGGYY The technical implementation of the eLearning model for New Mexico supports the learning management and web conferencing systems. The learning management system (LMS) is a software application or web-based technology used to plan, implement, and assess a specific learning process. The system provides an instructor with a way to create and deliver content, monitor student participation, and assess student performance. The delivery is typically asynchronous. Extensive development and testing will go into ensuring that when the LMS is deployed at a client site, the user experience is optimal. Lessons learned from previous deployments and system administration best practices will be used in the development of client hardware and software recommendations. The LMS vendor and the higher education state hosting centers will provide dedicated hardware in a state of the art hosting environment as illustrated in the figure below. The hosting sites will provide fully redundant and reliable hosting services with guaranteed availability detailed through service level agreements. Given the size, importance, and complexity of the IDEAL-NM eLearning system the following will be deployed:

High-availability & high-performance production environment Complex hosting technical manager services Production, development, and test environments Security and integration

Figure X: Sample Learning Management System Configuration


A web conferencing tool is essential for live classroom delivery. Web conferencing is used to hold live classroom instruction and group meetings over the Internet. It is important for the tool to integrate directly with the selected LMS to provide the instructors maximum flexibility. The web conferencing system should provide the following features:

• Multi-way audio (VOIP) and streaming video • Public or private chat • Easily upload existing content • Application sharing • Electronic whiteboard, polls, quizzes • Archive for later review


44..00 PPRROOJJEECCTT SSTTRRUUCCTTUURREE

44..11 SSTTAAKKEEHHOOLLDDEERRSS

NNAAMMEE SSTTAAKKEE IINN PPRROOJJEECCTT OORRGGAANNIIZZAATTIIOONN TTIITTLLEE Dr. Veronica Garcia

Success in Alternative Education Delivery

Public Education Department Secretary

Dr. Reed Dasenbrock

Ensure Higher Education DE Consolidation/Collaboration

Higher Education Department Secretary

Roy Soto IT Implementation Oversight Department of Information Technology (DoIT)

Secretary/State CIO

Dr. Jim Holloway

Advisory Board, ensure Rural Education revitalization initiative

Public Education Department

Asst Deputy Secretary, Rural Education


NNAAMMEE SSTTAAKKEE IINN PPRROOJJEECCTT OORRGGAANNIIZZAATTIIOONN TTIITTLLEE Veronica Chavez-Neuman

Advisory Board, Information Technology Commission (ITC), CTE

Higher Education Department CIO

Dr. Tom Ryan

Advisory Board, Large school stakeholder, CTE Alb. Public Schools Technology

Director

Brian Ormand

Advisory Board, Higher education stakeholder, NMLN project director

New Mexico State University

Strategic Relations Director

Carmen Gonzales

Advisory Board, CTE, Legislative Liaison

New Mexico State University

VP, College of Extended Learning

Local Education Agencies (LEA's)

School district stakeholders Public Schools

Superintendents; Principals, Technology Coordinators

Kristina Baca

Regional service center support Chama, Cuba, Dulce, Mesa Vista, Penasco, Questa 54397000

Regional Education Cooperative #2 P.O. Box 230, Galina, NM 87017 638-0131, Ext 126 638-5491 [email protected]

REC Lead

R. Stephen Aguirre

Regional service center support Cimarron, Clayton, Des Moines, Maxwell, Mosquero, Raton, Roy, Springer 10077000

Regional Education Cooperative #3 High Plains 101 North Second Street Raton, NM 87740 445-7090 445-7663 [email protected]

REC Lead

Lorenzo Marquez

Regional service center support Jemez Valley, Las Vegas City, Mora, Pecos, Santa Rosa, Wagon Mound, West Las Vegas 68477000

Regional Education Cooperative #4 Northeast P.O. Box 927 Las Vegas, NM 87701 426-2262 454-1473 [email protected]

REC Lead


NNAAMMEE SSTTAAKKEE IINN PPRROOJJEECCTT OORRGGAANNIIZZAATTIIOONN TTIITTLLEE

Nina Tafoya

Regional service center support Estancia, Juvenile Justice Dept., Magdalena, Mountainair, Quemado, Sequoyah Adolescent Treat. Ctr., Vaughn, CPH/Mimbres School, Dept of Corrections 87617000

Regional Education Cooperative #5 Central 5321-A Menaul NE Albuquerque, NM 87176 889-3412 Ext. 11 or 1-800-730-2399 889-3422 [email protected]

REC Lead

Patti Harrelson

Regional service center support Dora, Elida, Floyd, Ft. Sumner, Grady, House, Logan, Melrose, San Jon, Texaco 57417000

Regional Education Cooperative #6 3001 N. Prince St. Clovis, NM 88101 562-4455 or 742-0455 [email protected]

REC Lead

Belinda Morris

Regional service center support Eunice, Hobbs, Jal, Tatum 33257000

Regional Education Cooperative #7 315 E. Clinton Hobbs, NM 88240 393-0755 393-0249 [email protected]

REC Lead

Lean Chavez

Regional service center support Dexter, Hagerman, Lake Arthur, Loving 22157000

Regional Education Cooperative #8 Pecos Valley P.O. Box 155 (2218 West Grande Ave.) Artesia, NM 88211-0155 748-6100 748-6160, [email protected]

REC Lead

Cathy Jones and Gary Cozzens

Regional service center support Capitan, Carrizozo, Cloudcroft, Corona, Hondo, Ruidoso, Tularosa 36277000

Regional Education Cooperative #9 1400 Sudderth Drive Ruidoso, NM 88345 257-2368 or 257-2141 [email protected] and [email protected]

REC Lead


NNAAMMEE SSTTAAKKEE IINN PPRROOJJEECCTT OORRGGAANNIIZZAATTIIOONN TTIITTLLEE

Bruce Hegwer

Regional service center support Animas, Deming, Hatch Valley, Lordsburg, Reserve, Truth or Consequences 735170

Southwest Regional Education Center #10 P.O. Box 4075 405 North Date Street Truth or Consequences, NM 87901 894-7589 894-7584 [email protected]

REC Lead

44..22 CCUUSSTTOOMMEERRSS

CCUUSSTTOOMMEERR OORRGGAANNIIZZAATTIIOONN RREEQQUUIIRREEMMEENNTTSS Students Grades 6-12 Access to highly qualified teachers, AP courses,

recovery courses, and dual enrollment School Administration

Grades 6-12 Access to highly qualified teachers, AP courses, recovery courses, and dual enrollment

Counselors Grades 6-12 Access to program, student and class information to ensure student support and success

Parents Grades 6-12 Access to highly qualified teachers, AP courses, recovery courses, and dual enrollment

Teachers Grades 6-12 Access to professional development to become highly qualified

Students IHE's Access to flexible learning options to complete certificates and degrees with geographic and schedule independence

Advisors IHE's Access to program and student information to ensure student support and success

Faculty IHE’s Access to more innovative strategies for learning Administrators IHE’s Ability to offer online alternatives to private

competitors and to attract out-of-state students Employees Business Access to just-in-time training, skills development, and

career development training Employers Business Access to more cost-effective training options and

higher skilled employees Other learners P-5 Technology early start (secondary focus) Life-long learners

Adults Access to personal enrichment

Economic Development

State Government

Improved tax-base due to more educated workforce. Ability to attract higher paying jobs to New Mexico.


44..33 PPRROOJJEECCTT TTEEAAMM

44..33..11 PPRROOJJEECCTT TTEEAAMM OORRGGAANNIIZZAATTIIOONNAALL BBRREEAAKKDDOOWWNN SSTTRRUUCCTTUURREE

44..33..22 PPRROOJJEECCTT TTEEAAMM RROOLLEESS AANNDD RREESSPPOONNSSIIBBIILLIITTIIEESS

RROOLLEE RREESSPPOONNSSIIBBIILLIITTYY NNAAMMEE FFUUNNCCTTIIOONNAALL MMAANNAAGGEERR



Executive Oversight and Issue Escalation

Executive-level management team to address issues that can not be mitigated through the Advisory Board.

Dr. Reed Dasenbrock Dr. Veronica Garcia Roy Soto

Advisory Board Executive-level oversight for project certification by statute.

Dr. Jim Holloway, NMPED Dr. Tom Ryan, APS Dr. Brian Ormand, NMLN Veronica Chavez-Neuman, NMHED Dr. Susie Bussmann, RETA

Project Manager Overall Project Responsibility Rocky Lira, NMHED Veronica Chavez-Neuman, NMHED

eLearning Services Executive Director

The eLearning Services Executive Director has the overall responsibility to establish an online learning environment for the state of NM.

Dr. Tim Snyder, NMPED Dr. Jim Holloway, NMPED

Academic Services Director

The Academic Services Director will be responsible for all aspects of course curriculum including, standards, resources, teacher qualification & training, course design and content for the P-12 environment.

Virginia Padilla, NMPED Dr. Tim Snyder, NMPED

eLearning Technology Director

The eLearning Technology Director has the responsibility for implementing all technology, including the LMS, Web Conferencing, and Helpdesk services in support of P-12, Institutions, and State Agencies.

Donna Harrington, NMHED Veronica Chavez-Neuman NMHED

Student Services Coordinator

The eLearning Services Coordinator is the Registrar and has the primary responsibility for enrollment of students into online courses for the P-12 environment.

Sharon Purcell, NMPED Dr. Tim Snyder, NMPED

Help Desk Technicians (2-3)

The Help Desk Technician(s) will have the responsibility for tier-one support for all students enrolled in online courses through IDEAL-NM.

Vacant (Not budgeted for) Donna Harrington, NMHED

Temporary Administrative Coordinators (2)

The Administrative Assistants will assist with all day-to-day activities, attending Advisory Board meetings, taking minutes, distributing to the project team and Advisory Board members.

Noreen Romero (Temp) Laura Clingman (Temp)

Donna Harrington, NMHED



eLearning Technology Specialist

The eLearning Technology Specialist will assist the eLearning Technology Director in the implementation of technology in support of IDEAL-NM.

Jason Wolfe, NMHED Donna Harrington, NMHED

eTeacher Training Team

This team of approximately (6) teachers will consist of a set of teachers that have gone through the train-the-trainer training and are equipped to teach the remaining teachers for online course teaching.

TBD Virginia Padilla, NMPED

eTeachers This will consist of approximately 32 teachers who will teach the initial 16-sections of semester one Algebra 1 & NM History.


Online Course Curriculum Developers

This team will be responsible for all course curriculum in meeting state standards and in compliance to the Cyber Academy Plan.


LMS & Web Conferencing Implementation Team

This team will be responsible for installation and implementation of the LMS technology and infrastructure at projected Data Center(s).

LMS Vendor Web Conferencing Vendor

Donna Harrington

Cyber Academy Web Portal Developers

UNM will have a contract established to enhance the Cyber Academy Web Portal.

Debby Knotts, UNM & Technical staff

Donna Harrington


55..00 PPRROOJJEECCTT MMAANNAAGGEEMMEENNTT AANNDD CCOONNTTRROOLLSS

55..11 SSTTAAFFFFIINNGG PPLLAANNNNIINNGG AANNDD AACCQQUUIISSIITTIIOONN A staff resource availability matrix will be used for planning the project. This matrix indicates the committed time (in hours) to the project for each individual. Zero (0) hours indicates staff not hired yet, 160 hours indicate full-time commitment. Hours under 160 but not zero (0) indicate part-time commitment to the project as these individuals have full-time jobs and are considered part time to this project until full-time staff are hired. Resource & Commitments

2007 2008

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug IDEAL-NM Project Team:

Rocky Lira (Project Manager)

160 160 160 160 160 160 160 160 160 160 160 160 120 160

Dr. Tim Snyder eLearning Services Executive Director

0 0 0 0 160 160 160 160 160 160 160 160 160 160

Donna Harrington (eServices Director)

0 0 0 0 0 0 160 160 160 160 160 160 160 160

Virginia Padilla (Academic Services Director)

0 0 0 0 0 0 0 0 0 160 160 160 160 160

Jason Wolfe 0 0 0 0 0 0 0 40 160 160 160 160 160 160

Comment [OCIO1]: Complete the chart below identifying the project team members and details concerning their project commitment. Type should be State, Contract, Customer (Business Owner), or Vendor.


(eLearning Technology Specialist) Sharon Purcell (Administrative & Student Services Coordinator)

0 0 0 160 160 160 160 160 160 160 160 160 160 160

Laura Clingman (Administrative Coordinator)

0 0 0 0 0 0 0 80 160 160 160 160 160 160

Noreen Romero (Administrative Coordinator)

0 0 0 0 0 0 0 160 160 160 160 160 160 160

Advisory Board:

Veronica Chavez-Neuman

80 80 80 80 80 80 80 80 80 80 80 80 80 80

Dr. Brian Ormand (NMLN/NMSU)

80 80 80 80 80 80 20 20 20 20 20 20 20 20

Dr. Tom Ryan (APS)

20 20 20 40 80 80 8 8 8 8 8 8 8 8

Dr. Susie Bussmann

80 80 80 80 80 80 40 40 40 40 40 40 40 40

Dr. Jim Holloway

40 40 40 40 40 40 8 8 8 8 8 8 8 8

Contractors: Aventa 80 UNM (Web Portal)

40 80 80 80 80 80 80 80 0 0


LMS Contractor 0 0 0 0 0 0 0 0 0 160 160 160 40 40 Web Conferencing Contractor

0 0 0 0 0 0 0 0 0 0 0 0 0 0

Helpdesk Vendor

Stakeholders: Debby Knotts 40 80 80 8 8 0 0 0 0 0 0 0 0 0 Paul Romero 0 80 80 8 8 0 0 0 0 0 0 0 0 0 Steve Leask 40 80 80 40 40 40 0 0 0 0 0 0 0 0 Norma Grijalva 40 80 80 8 8 8 0 0 0 0 0 0 0 0 Bill Kunko 0 80 80 0 0 0 0 0 0 0 0 0 0 0 Marcy Oxford 0 80 80 0 0 0 0 0 0 0 0 0 0 0 Sue Carpenter 0 80 80 120 120 120 120 120 120 120 120 120 120 120 Tony Korwin 0 80 80 0 0 0 0 0 0 0 0 0 0 0 Xetura Woodley 0 80 80 0 0 0 0 0 0 0 0 0 0 0 Trish Maguire 0 80 80 0 0 0 0 0 0 0 0 0 0 0 Max Baca 0 80 80 0 0 0 0 0 0 0 0 0 0 0


55..22 AASSSSUUMMPPTTIIOONNSS

NNUUMMBBEERR DDEESSCCRRIIPPTTIIOONN 1 The Institutions that have elected to serve as Data Center hosting sites for the

LMS will be willing to migrate quickly (according to project schedule) to the statewide LMS solution regardless of their current installations.

2 Funding for subsequent years (e.g. FY09, FY10, FY11, FY12, FY13) will be sufficient to sustain a long-term eLearning Service Center, staffing requirements, continued Academic course development efforts, and helpdesk services.

3 A IDEAL-NM Web Portal (not considered a direct part of this project) will be developed to effectively streamline information and facilitate a task-driven process for eLearning products resulting from this project and serve as a one-stop-shop for online courses.

4 The financial return in regards to the Institutions being able to cancel legacy LMS license agreements and utilizing the statewide LMS license will be sufficient to sustain adequate IT staff resources for hosting services.

5 Adequate leadership established as part of this project will be capable of picking up the project after Year-1 and build it into annually funded state program that continues to meet objectives outlined in the project plan in alignment with the Cyber Academy.

6 Project staff resources (HED, NMPED and Institution project team members and percentage assigned) will remain consistent throughout the project.

7 P-12 and Institutional courses will consistently and progressively migrate to the statewide LMS software solution.

8 State agencies will utilize the statewide LMS software solution for professional development at a reduced cost to the state.

9 P-12 students utilizing IDEAL-NM online courses will increase their skill level before graduation from high school and be better prepared for college-level courses.

55..33 CCOONNSSTTRRAAIINNTTSS

NNUUMMBBEERR DDEESSCCRRIIPPTTIIOONN 1 Hardware: Non-recurring funding (FY08) for technology acquisition is $2.2M

short of original request. Vendor’s cost proposals for LMS will determine if/how much funding will be available for hardware acquisition to implement hosting Data Centers.

2 People: IT staff availability at the hosting Data Centers (Institutions) must be a relative constant. IT staff availability is limited to current FTEs.

3 People: Academic staff availability to serve as online course teachers must be a


NNUUMMBBEERR DDEESSCCRRIIPPTTIIOONN relative constant. Staff availability is limited to current FTEs.

55..44 DDEEPPEENNDDEENNCCIIEESS

55..44..11 MMAANNDDAATTOORRYY DDEEPPEENNDDEENNCCIIEESS

NNUUMMBBEERR DDEESSCCRRIIPPTTIIOONN 1 A Learning Management System (LMS) must be procured before March 30,

2008. 2 A fully functioning Data Center must be implemented before June 30, 2008. 3 (To be completed after a LMS is procured)

55..44..22 DDIISSCCRREETTIIOONNAARRYY DDEEPPEENNDDEENNCCIIEESS

NNUUMMBBEERR DDEESSCCRRIIPPTTIIOONN 1 The LMS contract must allow for early adopters in order for Institutions to be

able to transition to the statewide LMS before their legacy contracts expire. 2 (To be completed after a LMS is procured)

55..44..33 EEXXTTEERRNNAALL DDEEPPEENNDDEENNCCIIEESS

NNUUMMBBEERR DDEESSCCRRIIPPTTIIOONN 1 Wire NM and other infrastructure projects are essential for the success of

IDEAL-NM 2 (To be completed after a LMS is procured)

55..55 RRIISSKK MMAANNAAGGEEMMEENNTT

55..55..11 RRIISSKK MMAANNAAGGEEMMEENNTT SSTTRRAATTEEGGYY Risks will be identified through the Project Team. The Project Manager will have the responsibility for identifying potential risks envisioned in the project. The Project Team will have the responsibility to develop mitigation strategies and contingency plans for reducing the impact on the project. The Project Manager will be responsible for incorporating the identified risk(s), mitigation strategy, and contingency plans into the PMP tracking.


55..55..22 PPRROOJJEECCTT RRIISSKK IIDDEENNTTIIFFIICCAATTIIOONN

55..55..33 PPRROOJJEECCTT RRIISSKK AANNAALLYYSSIISS LEARNING MANAGEMENT SYSTEM (LMS) SELECTION Description – MMEEDDIIUUMM PPRROOBBAABBIILLIITTYY,, CCRRUUCCIIAALL IIMMPPAACCTT..

Impact: Could impact implementation time line for migration of existing courses, and retraining instructors, and support personnel.

Mitigation Strategy: RFP review team will ensure that vendors address migration issues in their responses. Also Advisory Board will set priorities for migration/implementation plans.

Statewide LMS selected meets major functional requirements and is financially viable for the state, but takes extra time and resources to implement.

Contingency Plan: RFP review team will ensure that vendors address migration issues in their responses. Also Advisory Board will set priorities for migration/implementation plans.

SOFTWARE INCOMPATIBILITIES

Description – LLOOWW PPRROOBBAABBIILLIITTYY,, CCRRUUCCIIAALL IIMMPPAACCTT.. Impact: Web Conferencing is a crucial tool for teaching online courses. If the Web Conferencing software is not fully usable by the teacher without outside resources to set the call up, it is unlikely that teachers will utilize it, the impact could be crucial.

Web Conferencing software will not be compatible with the statewide LMS selected.

Mitigation Strategy: Strong RFP evaluation team will reduce the likelihood that the Web Conferencing software will not interface with the LMS without outside resources to set up the call. The Web Conferencing RFP will not be finalized until a LMS selection has been determined thus, any requirements for interfacing with the LMS of choice will be integrated into the RFP before it hits the streets. Require the vendor to be responsible for the module compatibility.


Contingency Plan: By contract the vendor will be provided a specific amount of time to correct deficiencies of seamless integration with the statewide LMS or punitive action will be taken. In the event of a material breach of contract, the Agency may contract with another vendor. Require the vendor to be responsible for the module compatibility.

COURSE DEVELOPMENT Description – HHIIGGHH PPRROOBBAABBIILLIITTYY,, MMEEDDIIUUMM IIMMPPAACCTT..

Impact #1: Contract dollars and effort spent on developing P-12 courses (NM History and First Semester Algebra 1) under the APS umbrella will be lost if a statewide LMS is not implemented by June 30, 2008. Impact #2: For planning purposes, Institutions will require a LMS in place before June 30, 2008. Otherwise, they will be forced to upgrade their current legacy LMS’s and not migrate over to the statewide LMS solution. The impact will be a costly contingency and possible project failure.

Development and delivery of online courses will not be achieved within the project timeline without a LMS platform.

Mitigation Strategy (#1): For the Fall semester of 2007, a contract will be extended with Aventa where courses will be purchased and teachers will be provided by the contractor in order that courses can be offered. Mitigation Strategy (#2): For the Spring semester of 2008, Albuquerque Public Schools (APS) will provide the state with 500 licenses to be utilized for course development of First Semester Algebra 1 & NM History on the APS platform. This will allow the project team to develop courses while the statewide LMS is being fully implemented. Spring 08 courses will be hosted on the APS platform. However, by Fall Semester of 2008, the Cyber Academy will open with 16-sections of First Semester Algebra 1 & NM History offered on the statewide LMS and Web Conferencing system from a hosting site established by the project. Mitigation Strategy (#3): A Vendor-Hosted LMS solution will save time and enable the project to meet timelines without establishing an in-state Agency-Hosted Data Center to host the LMS. A Vendor-Hosted solution could save this project if affordable.


Contingency Plan: If the LMS and hosting centers fail, continued contracts with vendors will be established to offer online courses until systems are made available. Very costly.

INADEQUATELY CONFIGURED DATA CENTERS

Description – MMEEDDIIUUMM PPRROOBBAABBIILLIITTYY,, MMEEDDIIUUMM IIMMPPAACCTT.. Impact: This is a Medium level impact because the Institutions are already configured as Data Centers for their own legacy LMS systems and the statewide LMS has not been determined yet. However, if the Institutions decide to maintain their legacy LMS as well as the statewide LMS solution, hardware configurations will increase in cost.

Mitigation Strategy: Strong RFP evaluation team will select the most advantageous LMS and Web Conferencing system for the state that is both fully functional as well as price effective.

FY08 funding will not be sufficient to purchase technology (LMS and Web Conferencing software) and provide Institutions with sufficient hardware configurations to support Data Centers.

Contingency Plan: None.

DATA CENTER RESOURCES

Description – LLOOWW PPRROOBBAABBIILLIITTYY,, HHIIGGHH IIMMPPAACCTT.. Impact: The success of this project relies on resources provided by the Institutions to successfully host the statewide LMS and Web Conferencing systems. Online courses must be available 24x7. If the LMS is not up and running 99.99% of the time, it cannot be relied upon, the impact is crucial.

Mitigation Strategy: Institutions currently have licensing costs associated with their legacy LMS installations. Institutions will utilize the state’s license at a reduced cost or free of charge. The Institutions will utilize funds saved from legacy licenses, and re-invest in technical resources to support the statewide Data Centers.

Institutions do not have sufficient resources to provide technical administration for Data Centers.

Contingency Plan: If the Institutions cannot recover costs from existing legacy licensing sufficient enough to establish adequate resources to support the statewide implementation, the State DoIT data center can be considered as a hosting site for this project.


MOVING TARGET Description – MMEEDDIIUUMM PPRROOBBAABBIILLIITTYY,, VVAARRYYIINNGG IIMMPPAACCTT..

Impact: Definition of deliverables is speculation until a LMS is selected and implementation plan is established.

Mitigation Strategy: Status reporting, including target dates, will be reviewed weekly. Effort will be made to constantly monitor progress and identify problems with meeting targets early. Change management and Scope management processes within this plan. Re-estimate and change project schedule.

Moving target for deliverables.

Contingency Plan: Change the project schedule and/or amend the LMS vendor contract as necessary.

LOSS OF KEY STAFF

Description – HHIIGGHH PPRROOBBAABBIILLIITTYY,, HHIIGGHH IIMMPPAACCTT.. Impact: Loss of key staff will impact the scheduled tasks. Delay in completion of a critical task would delay the completion of the project. The loss of knowledge and skill of key staff could result in inadequately trained teachers, insufficient course development and/or course integration. Changes to the project could result in increased cost of the project.

Mitigation Strategy: Identify alternates for key staff and business functional area managers. Early identification of key staff which have a high probability of loss to the project. The LMS vendor contract should include a price list for contracting experienced technical staff for augmenting Institutional/Agency staff members.

If key staff personnel are not available to the project team, the schedule and project progress will be impacted.

Contingency Plan: Request additional resources and/or schedule changes to reduce the impact to the project. Sub contract additional resources.

55..55..44 PPRROOJJEECCTT RRIISSKK MMIITTIIGGAATTIIOONN AAPPPPRROOAACCHH

55..55..55 RRIISSKK RREEPPOORRTTIINNGG AANNDD EESSCCAALLAATTIIOONN SSTTRRAATTEEGGYY There will be a focus on risk issues during the week, project-to-date, and future tasks during weekly Advisory Board meetings between the Project Manager and the Advisory Board. Any ‘risk’ issues that cannot be resolved in the Advisory Board will be escalated to the Oversight and


Issue Escalation Committee. All escalation issues will be logged and tracked throughout the project life cycle.

55..55..66 PPRROOJJEECCTT RRIISSKK TTRRAACCKKIINNGG AAPPPPRROOAACCHH The Project Manager and Advisory Board will be tasked with evaluating project risks in the next 30, 60, and 90 day periods. Risks will be categorized by technical, administrative, organization/cultural, regulatory, resource availability, and use of vendor resources. The Advisory Board will analyze each risk and judge the impact to the project. Each risk identified that is deemed to be nominal, and those deemed not worth tracking will not be included.

55..66 IINNDDEEPPEENNDDEENNTT VVEERRIIFFIICCAATTIIOONN AANNDD VVAALLIIDDAATTIIOONN -- IIVV&&VV An IV&V contract will be established in March, 2008 to evaluate installation and implementation for the technical components of this project. Technical components are the LMS, Web Conferencing software, and Data Center configurations.

55..77 SSCCOOPPEE MMAANNAAGGEEMMEENNTT PPLLAANN The scope of the IDEAL-NM project will establish a statewide eLearning program to promote the collaborative development and implementation of educational technologies, projects and practices to enhance on-site and distance learning instruction capabilities as directed by the following law: Cyber Academy Act

General Appropriation Act HB 2, Sect 7. (34) High School Redesign SB 943

Stakeholder expectations will consistently be directed to the above mentioned Bills that describe the scope of this project in detail.

55..88 IISSSSUUEE MMAANNAAGGEEMMEENNTT Any stakeholder or member of the project team, including LMS and Web Conferencing vendor may present a potential issue to any member of the Advisory Board. If an issue is determined to require a change order or a scope change, the Project Manager will initiate the appropriate processing. There are two levels of escalation. The first level of escalation is the Advisory Board and Project Manager. The second level is the final level being the Oversight and Issue Escalation Committee consisting of both Cabinet Secretaries from NMPED and NMHED. Escalation will be used pro-actively to resolve issues when issues remain unresolved and that issue can have an adverse affect on the project.

55..88..11 IINNTTEERRNNAALL IISSSSUUEE EESSCCAALLAATTIIOONN AANNDD RREESSOOLLUUTTIIOONN PPRROOCCEESSSS The Advisory Board will serve as First level escalation to address and process potential issues during weekly status meetings. The Advisory Board will evaluate and determine if it will be resolved internally. Unresolved issues will be forwarded for processing by a meeting of one or more members of the Advisory Board and the Project Manager. For those issues that cannot be resolved, the Advisory Board must evaluate and determine the options. Consequences will be researched & identified for potential impact before the issue is escalated. The Project Manager then escalates the issues to the Second and Final escalation.


The Project Manager will maintain an Issues Log. All issues opened will be logged and tracked throughout the project life cycle. An ‘escalation time period’ will be documented at the point of logging the issue; this time period will trigger subsequent escalation to the second level (I.E. 1-week). All issues will be recorded on the Issue Log form (see Appendix O), and stored in the Project shared folder “Issues Log”. Issues will be distributed via email and included in the weekly Project Status Report. Escalations will initially be email, with follow-up as appropriate.

55..88..22 EEXXTTEERRNNAALL IISSSSUUEE EESSCCAALLAATTIIOONN AANNDD RREESSOOLLUUTTIIOONN PPRROOCCEESSSS External issues will be processed and/or escalated in the same manner as internal issues.

55..99 PPRROOCCUURREEMMEENNTT MMAANNAAGGEEMMEENNTT PPLLAANN The funded agencies as fiscal agents will work with their administrative services divisions to implement the procurement management, and work through the state procurement process. Major purchases will require a formal Request for Proposal process or a contractual services agreement.

55..1100 CCHHAANNGGEE CCOONNTTRROOLL An issue or situation which has a potential impact to the project such as staffing, tasking, specifications, project schedule, risks, and costs must be processed effective to insure the projects success. Change control will be managed by the Project Manager and the Advisory Board. All project changes require signoff by the Advisory Board. However, change which requires an increase in the time to complete the project, cost of the project, or a change to the vendor contract is considered a Change in Scope and must be escalated to the Second Level of Escalation.

55..1100..11 CCHHAANNGGEE CCOONNTTRROOLL PPRROOCCEESSSS An issue, situation, or request, which may require a project change will be entered in the Change Control Log and tracked from inception, approval, through to implementation. The authority to approve a change rests with the Advisory Board. The Project Manager must determine the options, and consequences will be researched and identified for impact before the issue is resolved or escalated. Resolved and escalated changes must be approved by the Advisory Board. In the event a resolution can not be reached by the Advisory Board or there is a Scope Change required, the proposed change will be escalated to the Second level. Project changes that are considered a Change in Scope will be processed through the Advisory Board and summated with a recommendation to the Oversight and Issue Escalation Committee (second level escalation). Common reasons to reject scope change are:

• Change is unrealistic • Not in the project’s best interest


• Unreasonably increases project risk(s) • Not in the client’s best interest • Beyond the requirements (causing scope creep) • Non-essential • The ‘needs’ supersede the ‘wants’ • Delay for a future ‘release’ or ‘enhancement’ • Size of the change detrimentally impacts the project

Whenever it is determined that some aspect of the project should be changed, a Change Control Form is prepared and submitted to a member of the Advisory Board or the Project Manager. The change proposal identifies the work product and describes the aspect in need of change. It includes a description of the impact (from the submitter’s point of view) of leaving the work product as is, compared with incorporating the suggested change. The Advisory Board will process the proposed change through the Project Manager and circulate it to those impacted by the change. Those responsible produce an estimate of the effects of implementing the proposed change. Proposed changes should account for: management effort, distraction of staff, impact on documentation & online help, specifications & design, test procedures, training, cost of changing now versus later, and whether change proposals should be grouped. Once the impact of the proposed change to each area is assessed, the proposed change is evaluated by the Advisory Board which must make a decision whether to accept or reject the proposed change. If accepted, the Project Manager determines the impact on the development schedule and incorporates the change into the existing schedule. All change requests will be logged as specified in Appendix M.


PPRROOJJEECCTT TTIIMMEELLIINNEESS


4/7/2008Directors on Board

8/6/2007 8/29/2008

9/1/2007 10/1/2007 11/1/2007 12/1/2007 1/1/2008 2/1/2008 3/1/2008 4/1/2008 5/1/2008 6/1/2008 7/1/2008 8/1/2008

3/25/08

Service Center ImplementationTimeline

7/31/2008Cyber Academy

OPEN12/21/2007

Helpdesk Operational

1/7/2008Spring Courses Begin

1/7/2008 - 8/30/200810/1/2007 - 11/5/2007Office Setup

- eLearning Services Executive Director - Academy Services Director- eLearning Technology Director

6/23/2008 - 8/30/2008Helpdesk Support Operational

3/25/2008 - 6/2/2008Establish New Facility


55..1122 PPRROOJJEECCTT BBUUDDGGEETT

500,000$ 2,500,000$ 1,000,000$

120,000$ 240,000$ 50,000$

670,000$ 2,740,000$ 1,000,000$

6,400,000$ -$ -$ 500,000$ 2,500,000$ 1,000,000$

6,900,000$ 2,500,000$ 1,000,000$

7,570,000$ 5,240,000$ 2,000,000$

FY 09 Appropriation

FY 09 Request

SUMMARY OF FY 08 APPROPRIATIONS AND FY 09 REQUESTS FOR THE NEW MEXICO CYBER ACADEMY

(NMCA) AND IDEAL-NM

Regional Training Centers

PED - NMCA

New Mexico Cyber Academy

FY 08 Appropriation

Cyber Academy for Rio Rancho H.S.

Total PED

HED - IDEAL-NM

Total for PED & HED

Technical InfrastructureAgency Budget (Operational)

Total HED


55..1133 CCOOMMMMUUNNIICCAATTIIOONN PPLLAANN

55..1133..11 CCOOMMMMUUNNIICCAATTIIOONN MMAATTRRIIXX

Description Type Target Audience Delivery Frequency Who is

Responsible

Project Status Meetings Mandatory Project Team Face-to-Face

Meetings Weekly Project Manager

Project Team

Advisory Board

Project Status Reports Mandatory

Stakeholders

Email Monthly Project Manager

Advisory Board Advisory

Board Meetings

Mandatory Project Team

Leaders

Conference Call Meetings

Weekly (Monday @

8:00am)

IDEAL-NM Executive Director

Advisory Board

Advisory Board

Meeting Minutes

Mandatory Project Team

Email Weekly IDEAL-NM Executive Director

Project Manager DoIT Project

Status Reports

Mandatory DoIT Email (Excel Spreadsheet)

10th of each Month HED

Executive Sponsors Project

Manager Presentation based on

Project Plan Mandatory

Legislators Conference End of major

tasks Key Project Team Leaders

Project Team

Executive Sponsors

Informal / Formal

Presentations Upon Request

Various Groups

Conference As Required

Key Project Team Leaders

and Stakeholders

Issue Escalation Informal

Advisory Board

Conference As Required

Advisory Board


Oversight & Issue

Escalation Committee

Project Manager

55..1133..22 PPRROOJJEECCTT SSTTAATTUUSS MMEEEETTIINNGGSS

Date/Time Location Agenda Attendees Weekly: Each Monday after

Advisory Board meeting

IDEAL-NM Determined by

Executive Director & Project Manager

IDEAL-NM Project Team

55..1133..33 PPRROOJJEECCTT SSTTAATTUUSS RREEPPOORRTTSS Quarterly Project Status reports will be emailed to Advisory Board, Executive Sponsors, and Project Team members.

55..1144 PPEERRFFOORRMMAANNCCEE MMEEAASSUURREEMMEENNTT ((PPRROOJJEECCTT MMEETTRRIICCSS))

55..1144..11 BBAASSEELLIINNEESS Budget versus project deliverables timeline: Based on the discovery process and resultant project work plan, budget estimates can be plotted against the deliverables in the plan. Project deliverables versus staff resources utilized: Assuming that staff time can be gathered and entered into the project plan, and based on the discovery process and resultant project work plan, resource estimates can be plotted against the deliverables in the plan. Quality of Course Delivery: Based on the resultant project work plan and lessons learned resulting from contracted services to provide courses in Fall 2007 and the provisioning of courses in Spring 2008, definable points can be identified to evaluate the quality of course delivery. Performance of Data Centers: Based on the resultant project work plan, vendor(s) implementation plan(s), and results/recommendations reported by the IV&V contractor, definable points can be identified that will help resolve inefficiencies in performance measures required of the Data Center’(s) ability to host a statewide implementation of LMS and Web Conferencing.

55..1155 QQUUAALLIITTYY OOBBJJEECCTTIIVVEESS AANNDD CCOONNTTRROOLL

55..1155..11 CCUUSSTTOOMMEERR SSAATTIISSFFAACCTTIIOONN


Key Performance Measures Measure When Measured Target

eLearning course registrations

Annually FY 08: 3000 FY 09: 6000 FY 13: 50,000

Student grade performance in online class compared to face-to-face (f2f).

Semester Grades will be equal to or higher than in the equivalent f2f classes.

Percentage of students who successfully completed the online class compared to f2f.

Semester Completion rates will be equal to or higher than in the equivalent f2f classes.

Parents' satisfaction with students' experience.

Semester FY 08: 80% satisfied or very satisfied FY 13: 80% very satisfied

Students' satisfaction with their experience

Semester FY 08: 80% satisfied or very satisfied FY 13: 80% very satisfied

Students will have a successful online experience through the NM Cyber Academy

School district satisfaction with experience

Annual FY 08: 80% satisfied or very satisfied FY 13: 80% very satisfied

Teachers (grades 6-12) will develop an understanding of and expertise in online learning.

# of teachers served through online professional development

Annual FY 08: 2500 FY 09: 3500 FY 13: 75% of all teachers and university staff

Constituents of State Agencies will have a successful program experience within their education programs.

# of state agencies served through online professional development

Annual FY 08: 6 Agencies FY 09: 10 Agencies FY 10: 50% of all Agencies

55..1155..22 PPRROOJJEECCTT//PPRROODDUUCCTT DDEELLIIVVEERRAABBLLEE PPRREESSEENNTTAATTIIOONN

Academic Services: P-12 teachers will be provided with a statewide LMS from which to develop and/or migrate legacy online courses on one platform. Three online learning models will be used for course delivery:

1. Synchronous Class - Time dependent: Teacher and learners meet at the same time and delivery is live. Most similar to face-to-face instruction Most expensive to deliver Video Conferencing, ITV, Teleconferencing Synchronous Web Conferencing tool which can be used for

conferences and special class presentations. 2. Asynchronous Class - Independent of time:


Teacher and learners can access the class at any time and as many times as desired. There is no “live” component therefore, any time, any place, any pace classes.

Independent Study/Correspondence - least expensive to deliver due to high student to teacher ratio. There is limited student - teacher interaction and typically NO student - student interaction

IDEAL-NM will initially be paced with 30 students per teacher, starting and finishing at the same time, and doing a weeks work together as a class.

3. Blended Learning - using both synchronous and asynchronous components to teaching and learning.

A blended classroom could meet face-to-face for lessons with discussions, handouts, assignments, and quizzes online

A blended approach could be used for mentoring new or struggling teachers. Content and materials offered online to assist the teacher.

Long-term sub situations would allow students to have access high quality learning environments.

Technology: The LMS and Web Conferencing technology will be installed and

implemented in Data Centers of at least one and up to three major Institutions (Hosting Sites) throughout New Mexico. Software licensing is turned over to the Agency (HED) and a software maintenance agreement is established with the Agency. Hardware purchases to support the infrastructure will be inventory belonging to the Agency but administered by the Institution.

IDEAL-NM Service Center: A Service Center facility will be leased in central New

Mexico, currently projected to be Rio Rancho. The IDEAL-NM Service Center will be fully staffed with an eServices Executive Director, Academic Services Director, eServices Technology Director, Student Services Coordinator, Administrative Assistant(s), and Help desk personnel. The Service Center is expected to receive subsequent fiscal year funding to operate as a state appropriated program. The Service Center will provide help desk services for P-12 and higher education students as well as state agencies. The Service Center will operate through one toll-free phone number and help desk software solution for electronic communication of questions and technical issues around eServices provided by IDEAL-NM. The hosting sites (Institutions) will serve as a tiered layer of technical support for higher education course issues.

55..1166 CCOONNFFIIGGUURRAATTIIOONN MMAANNAAGGEEMMEENNTT

55..1166..11 VVEERRSSIIOONN CCOONNTTRROOLL The agency has no automated version control software, so the project will be set up with a 4 library concept for course development:

• Development libraries will be under control of the Project Manager and Development Team Manager. This library will serve as a holding place while courses are being developed or migrated from legacy LMS's to the statewide LMS.


• Integration testing library will be under control of the Project Manager, and the Development Team Manager. This library will be used for system level testing by the primary and secondary development team members.

• Acceptance testing library will be under control of the Project Manager and the Development Team Manager. This library will be used for system level client testing and insurance that the course meets state requirements and is compatible with the core Production Environment.

• Production library will be under control of the Project Manager and the Development Team Manager. This library will be used for production courses passing integration and acceptance testing.

Data Centers hosting the LMS and Web Conferencing software instance will be responsible for version control using a Dependence Model where a separate library will be maintained for the correct and previously tested versions of System Operating System, LMS, Web Conferencing, Development languages, etc…are considered dependent on one another for production environment.

55..1166..22 PPRROOJJEECCTT RREEPPOOSSIITTOORRYY ((PPRROOJJEECCTT LLIIBBRRAARRYY)) Shared folders will be set up for all project related documents. All Advisory Board members will have access to the folders. The initial established folders: IDEAL deliverables: Business Processes Technology Licenses Technology Software Implementation Plan (Hardware and Software) Quality Assurance Test Plans Distance Education Plan Cyber Academy Plan Project Management deliverables: Acceptance documents Change control Gantt & Pert DoIT Project Management Plan (PMP) Risks Status Reports Training Plan and Requirements WBS

66..00 PPRROOJJEECCTT CCLLOOSSEE


66..11 AADDMMIINNIISSTTRRAATTIIVVEE CCLLOOSSEE • A post implementation review will be held to identify and prioritize future course

development schedules and enhancements to the eLearning environment.

• A document pertaining to lessons learned on the project will be developed and distributed to all P-12, Institutional, and State Agency users of the system.

• Appropriate acknowledgement will be sent to Advisory Board and Project Team

members as well as subject matter experts that provided all the knowledge for the project.

• Notify DoIT of project closeout.

• Closing party will be attended by all.

66..22 CCOONNTTRRAACCTT CCLLOOSSEE

• The Project Manager and Advisory Board will review all project payments.

• The contract will be closed.

• Open purchase orders will be closed.


77..00 GGLLOOSSSSAARRYY

77..11 AACCRROONNYYMMSS AANNDD AABBBBRREEVVIIAATTIIOONNSS LMS Learning Management System NMLN New Mexico Learning Network DoIT Department of Information Technology PMP Project Management Plan WBS Work Breakdown Structure Academic Advisor – Person at the local school were the student is enrolled that has the authority to reserve seats (register) in eLearning courses. This can be one or more people designated by the school or district administration to have this type of access to course registration. Academic Services – An entity that offers eLearning courses to students who live in various geographical locations. Academic Services typically targets eLearning courses to high school and middle school age students where the teacher is required to be highly qualified in a specific subject area. eLearning - An approach to facilitate and enhance learning through the use of computer and Internet technologies. This approach can be 100% distance learning or can involve some face to face contact with an instructor. The hardware technologies typically used include the Internet, a personal computer, a headset with microphone, web cameras, CDs/DVDs, PDA's, Mobile Phones, etc. Software technologies typically used include web-based Learning Management Systems, web conferencing systems, email, ITV, discussion boards, etc. eLearning Instructional Supervisor (EIS) – Person at the local school where the student is enrolled who will act as the contact for the local eLearning students and the eLearning teacher. This person is designated by the local school prior to the start of an eLearning course. They will be trained in the basic operation of the eLearning technology, the local computer/Internet access, and the criteria for an eLearning student to be successful. This person will most likely be a level 3 teacher and use this project for their PDP dossier. IDEAL-NM eLearning Service Center (proposed) – An entity which will provide the administrative and technical support hub for eLearning Services and other statewide eLearning initiatives. Services include assistance with course registrations and a technical help desk to provide support to eLearning Teachers and Instructional Supervisors. eLearning Teacher – This is a highly qualified subject area teacher that is also certified in eLearning delivery methodology. The eLearning Teacher will interact with students through online tools that are appropriate to the course such as a Web conferencing system, Learning Management System, ITV, etc. The eLearning teacher will also interact with local eLearning Facilitator as needed. Also this is the teacher of record for the student’s transcript. NMLN (New Mexico Learning Network) – The New Mexico Learning Network is the result of ongoing effort since 2000 by New Mexico colleges and universities to provide online education


services to the state’s students and residents. Formerly the New Mexico Virtual College (NMVC), this entity was conceived as a vehicle for coordinating distance education opportunities throughout the state. REC (Regional Educational Center) – An entity authorized by the NM Public Education Department to provide consolidated services to a number of school districts that are often relatively small in size. These services often include administrative and technical services. RETA (Rural Education Technology Assistance Program) – RETA is a statewide partnership to help NM educators and administrators implement technology into their classrooms.


AAPPPPEENNDDIIXX AA:: DDEELLIIVVEERRAABBLLEE AACCCCEEPPTTAANNCCEE FFOORRMM Project Title: Innovative Digital Education and Learning in New Mexico (IDEAL-NM)

Deliverable No. Revision No. Date Revised: Deliverable Description:

Description of Acceptance Process:

Notes relating to the Acceptance:

IDEAL-NM Project Manager: Rocky Lira

Date:

IDEAL-NM Advisory Board Member: Dr. Brian Ormand

Date:

IDEAL-NM Advisory Board Member: Veronica Chavez-Neuman

Date:

IDEAL-NM Advisory Board Member: Dr. Tom Ryan

Date:

IDEAL-NM Advisory Board Member: Dr. Jim Holloway

Date:

IDEAL-NM Advisory Board Member: Dr. Susie Bussmann

Date:

IDEAL-NM eLearning Services Executive Director: Dr. Tim Snyder

Date:


AAPPPPEENNDDIIXX BB:: PPRROOJJEECCTT SSCCHHEEDDUULLEE ((RREEVVIISSEEDD MMAARRCCHH 2255,, 22000088))

ID Task Name Duration Start Finish

1 Innovative Digital Education and Learning in New Mexico 801 days Tue 6/5/07 Thu 6/24/1023 Phase One (Year 1) $7.57 million Non-recurring & Recurring 801 days Tue 6/5/07 Thu 6/24/1045 Project Management 300 days Wed 7/4/07 Fri 8/22/0867 Project Management Plan (PMP) 82 days Fri 8/17/07 Fri 12/7/078 Write PMP and Project Schedule 61 days Fri 8/17/07 Thu 11/8/079 Submit PMP with Project Schedule to Steering Committee 5 days Mon 12/3/07 Fri 12/7/07

1011 Project Certification 24 days Mon 12/10/07 Thu 1/10/0812 Submit PMP to Project Certification Committee (PCC) 24 days Mon 12/10/07 Thu 1/10/0813 Submit IV&V Plans to PCC 24 days Mon 12/10/07 Thu 1/10/0814 Request Project Certification and Release of Funding from DoIT 17 days Wed 12/19/07 Thu 1/10/0815 Project Presentation to Project Certification Committee (PCC) 17 days Wed 12/19/07 Thu 1/10/0816 Receive PCC Project Approval 5 days Fri 1/4/08 Thu 1/10/0817 Release of Project Funds 5 days Fri 1/4/08 Thu 1/10/081819 Establish IV&V Contract 85 days Mon 12/3/07 Fri 3/28/0820 Define IV&V Scope of Work 20 days Mon 12/3/07 Fri 12/28/0721 Draft IV&V Contract 30 days Mon 1/14/08 Fri 2/22/0822 DoIT Contract Review 15 days Mon 2/25/08 Fri 3/14/0823 Contract Award 10 days Mon 3/17/08 Fri 3/28/082425 Project Management Activities 300 days Wed 7/4/07 Fri 8/22/0826 Steering Committee Meetings (Weekly) 136 days Mon 2/18/08 Fri 8/22/0827 Project Team Meetings 135 days Tue 2/19/08 Fri 8/22/0828 Issues & Risk Tracking 135 days Tue 2/19/08 Fri 8/22/0829 Change Control 135 days Tue 2/19/08 Fri 8/22/0830 Revisions to PMP and Project Schedule 135 days Mon 2/18/08 Thu 8/21/0831 Project Status Reports 300 days Wed 7/4/07 Fri 8/22/0832 Project Closeout Report 39 days Tue 7/1/08 Fri 8/22/083334 Technology Implementation (Vendor-Hosted) 795 days Wed 6/13/07 Thu 6/24/103536 Procurement of Learning Management System (LMS) 225 days Wed 6/13/07 Mon 4/21/0837 Finalize RFP 64 days Wed 6/13/07 Mon 9/10/0738 Post RFP 0 days Fri 9/14/07 Fri 9/14/0739 Proposal Evaluation 86 days Wed 9/26/07 Tue 1/22/0840 LMS Contract Award 5.33 days Mon 3/24/08 Mon 3/31/0841 Protest Period (15-days) 15 days Tue 4/1/08 Mon 4/21/084243 Procurement of Web Conferencing 45 days Tue 4/1/08 Mon 6/2/0844 Subtasks to be Determined by available funding 45 days Tue 4/1/08 Mon 6/2/084546 LMS Implementation 585 days Tue 4/1/08 Thu 6/24/1047 Develop Implementation Plan 45 days Tue 4/1/08 Mon 6/2/0848 Institution #1 Implementation 540 days Tue 6/3/08 Thu 6/24/1049 Institution #2 Implementation 540 days Tue 6/3/08 Thu 6/24/1050 Institution #3 Implementation 540 days Tue 6/3/08 Thu 6/24/1051 Institution #4 Implementation 540 days Tue 6/3/08 Thu 6/24/1052 Institution #5 Implementation 540 days Tue 6/3/08 Thu 6/24/1053 Institution #6 Implementation 540 days Tue 6/3/08 Thu 6/24/1054 Institution #7 Implementation 540 days Tue 6/3/08 Thu 6/24/1055 Institution #8 Implementation 540 days Tue 6/3/08 Thu 6/24/1056 Institution #9 Implementation 540 days Tue 6/3/08 Thu 6/24/1057 Institution #10 Implementation 540 days Tue 6/3/08 Thu 6/24/1058 Institution #11 Implementation 540 days Tue 6/3/08 Thu 6/24/1059 Institution #12 Implementation 540 days Tue 6/3/08 Thu 6/24/1060 Institution #13 Implementation 540 days Tue 6/3/08 Thu 6/24/1061 Institution #14 Implementation 540 days Tue 6/3/08 Thu 6/24/1062 Institution #15 Implementation 540 days Tue 6/3/08 Thu 6/24/1063

F S S M T W T F S S M T WOct 1, '06 Oct 8, '06



64 Implementation of Web Conferencing 45 days Tue 4/1/08 Mon 6/2/0865 Subtasks to be Determined by Web Conferencing procurement 45 days Tue 4/1/08 Mon 6/2/086667 Communication 167 days Mon 11/12/07 Mon 6/30/086869 Legislative Report 1 day Fri 1/4/08 Fri 1/4/0870 Legislative Report 1 day Mon 6/30/08 Mon 6/30/0871 Write NM Distance Learning Plan (2000-2009) 45 days Mon 11/12/07 Fri 1/11/0872 Write Cyber Academy Plan (eLearning Services Plan) 15 days Wed 12/19/07 Tue 1/8/0873 Revisions to Cyber Academy Plan (eLearning Services Plan) 30 days Mon 2/4/08 Fri 3/14/0874 Establish District/School Handbook 30 days Mon 2/4/08 Fri 3/14/0875 Establish eTeacher Handbook 30 days Mon 2/4/08 Fri 3/14/0876 Establish Student Handbook 30 days Mon 2/4/08 Fri 3/14/087778 Establish eLearning Services 367 days Tue 6/5/07 Sun 10/26/08798081 Establish eLearning Services Facility 261 days Tue 6/5/07 Mon 6/2/0882 Identify Service Center Facility 1 day Tue 6/5/07 Tue 6/5/0783 Create Contract/MOU/ (6-MOS) Facility Agreement w/ RRCA 30 days Mon 7/23/07 Fri 8/31/0784 Configure Phone System 86 days Wed 8/22/07 Fri 12/28/0785 Obtain furniture (desks, tables, chairs, etc..) 10 days Mon 9/3/07 Fri 9/14/0786 Arrange for Network, Printers, Computers 86 days Tue 8/21/07 Fri 12/28/0787 Re-establish NEW Lease and Relocate to NEW FACILITY 110 days Tue 1/1/08 Mon 6/2/088889 Establish IDEAL-NM Web Portal 258 days Mon 7/2/07 Tue 6/24/0890 Business Process Analysis 91 days Tue 8/28/07 Mon 12/31/0791 Establish contract for Website development 45 days Mon 7/2/07 Fri 8/31/0792 Develop Ver. 1.3 (Baseline P-12, HED IDEAL-NM Functions) 143 days Mon 9/17/07 Tue 4/1/0893 Develop Ver 2.0 (Advanced Services to include State Agencies) 60 days Wed 4/2/08 Tue 6/24/089495 Establish eLearning Services Staff 176 days Mon 10/15/07 Fri 6/13/0896 Hire eLearning Services Executive Director 71 days Mon 10/15/07 Fri 1/18/0897 Hire Academic Services Director 127 days Mon 10/15/07 Mon 4/7/0898 Hire Administrative Services Coordinator(s) 92 days Mon 10/15/07 Mon 2/18/0899 Hire eLearning Technical Director 13 days Mon 12/31/07 Wed 1/16/08100 Hire Administrative Assistant 31 days Mon 1/28/08 Mon 3/10/08101 Hire eLearning Technical Specialist 34 days Wed 1/16/08 Mon 3/3/08102 Hire Communication Specialist 60 days Mon 3/24/08 Fri 6/13/08103104105 Establish Help Desk Solution 205 days Mon 10/22/07 Thu 7/31/08106 Review Incident/Call tracking Systems 30 days Mon 10/22/07 Fri 11/30/07107 Procure/Award Incident/Call tracking System (RFP) 64 days Tue 3/25/08 Fri 6/20/08108 Implement Incident/Call tracking System 30 days Mon 6/23/08 Thu 7/31/08109 Hire Help Desk Staff 64 days Tue 3/25/08 Fri 6/20/08110 Develop Help Desk Procedures Guide 30 days Mon 6/23/08 Thu 7/31/08111 Establish 25 eTeachers 66 days Sat 10/20/07 Fri 1/18/08112 Develop eTeacher Training Plan 30 days Mon 12/10/07 Fri 1/18/08113 Establish eTeacher/Student Qualification Criteria 30 days Mon 12/10/07 Fri 1/18/08114 Establish eTeacher/Student Selection Criteria 30 days Mon 12/10/07 Fri 1/18/08115 Recruit 25 eTeachers 30 days Mon 12/10/07 Fri 1/18/08116 Train 25 eTeachers 43 days Sat 10/20/07 Tue 12/18/07117 2-day face-to-face Orientation (14 hours) 2 days Sat 10/20/07 Mon 10/22/07118 6-week eCourse-Facilitation of eLearning (24 hours) 42 days Mon 10/22/07 Tue 12/18/07119 Continued Participation in an online environment (6 hours) 1 day Tue 12/11/07 Tue 12/11/07120

F S S M T W T F S S M TOct 1, '06 Oct 8, '06



121 K-12 Courses 240 days Mon 7/9/07 Thu 6/5/08122 Ammend NMSU Contract for IDEAL-NM Courses (Aventa) 10 days Mon 7/9/07 Fri 7/20/07123 Develop NM History Course (Contract) 88 days Mon 9/3/07 Tue 1/1/08124 Develop First Semester Algebra I Course 88 days Mon 9/3/07 Tue 1/1/08125 Develop Fractal Math Course (Contract) 90 days Fri 2/1/08 Thu 6/5/08126 Develop Nanoscience Course (Contract) 90 days Fri 2/1/08 Thu 6/5/08127128 Course Assessment & Evaluation 171 days Fri 11/2/07 Fri 6/27/08129 Establish contract with Ann Thompson 86 days Fri 11/2/07 Fri 2/29/08130 Determine Lessons Learned from Fall Courses 45 days Mon 3/3/08 Fri 5/2/08131 Determine Service Models 15 days Mon 5/5/08 Fri 5/23/08132 Final Assessment Report 1 day Fri 6/27/08 Fri 6/27/08133134 Outreach Activities and Conferences 281 days Wed 10/3/07 Sun 10/26/08135 REC & District\School Visitations (ongoing) 196 days Wed 10/3/07 Mon 6/30/08136 New Mexico TIE Conference 3 days Mon 10/15/07 Wed 10/17/07137 IDEAL-NM Presentation at Kentucky Virtual Schools Symposiu 4 days Sun 11/4/07 Thu 11/8/07138 Higher Education Summit 3 days Mon 12/3/07 Wed 12/5/07139 IDEAL Day at Capitol 1 day Wed 2/13/08 Wed 2/13/08140 REC 3 Contract (facilitate IDEAL-NM) 90 days Tue 2/19/08 Mon 6/23/08141 Rec 8 Contract (facilitate IDEAL-NM) 90 days Tue 2/19/08 Mon 6/23/08142 Rec 9 Contract (facilitate IDEAL-NM) 90 days Tue 2/19/08 Mon 6/23/08143 K-12 Technology Summitt 3 days Wed 4/30/08 Fri 5/2/08144 P-20 State Policy and Planning Retreat (Ruidoso) 2 days Thu 4/10/08 Fri 4/11/08145 IT Exchange (Portales) 2 days Wed 4/16/08 Thu 4/17/08146 STEM, etc. (Las Cruces) 1 day Fri 4/25/08 Fri 4/25/08147 Gear Up (Albuquerque) 1 day Fri 4/25/08 Fri 4/25/08148 Tech Ed Summit (Albuquerque) 1 day Wed 4/30/08 Wed 4/30/08149 NECC (San Antonio) 4 days Sun 6/29/08 Wed 7/2/08150 NACOL VSS (Phoenix, AZ) 1 day Sun 10/26/08 Sun 10/26/08

F S S M T W T F S S M T WOct 1, '06 Oct 8, '06


AAPPPPEENNDDIIXX CC:: DDEEPPAARRTTMMEENNTT SSTTRRAATTEEGGIICC PPRRIIOORRIITTIIEESS AANNDD GGOOAALLSS

New Mexico Higher Education Strategic Priorities and Goals

2006 – 2010

Strategic Priority 1: Increase student access and success.

Goal 1.1: Prepare all students to graduate high school and enroll in college ready for success Goal 1.2: Improve the retention and completion rates of all students in higher education Goal 1.3: Raise the minority representation in higher education to be reflective of the state's population

Goal 1.4: Improve the minority participation and graduation rates in graduate and professional programs

Goal 1.5: Maintain an affordable cost of attendance Goal 1.6: Complete a statewide distance education plan Goal 1.7: Complete a Cyber Academy Plan Strategic Priority 2: Innovate to meet current and future educational needs efficiently and effectively

Goal 2.1: Articulate a statewide vision for higher education which includes two and four year public and private institutions

Goal 2.2: Implement a strategic plan that addresses the needs of all New Mexicans in public and private institutions

Goal 2.3: Develop a system for prioritizing deferred maintenance and identify funding mechanism(s) to ensure sustainability

Goal 2.4: Implement the policy for service and responsibility areas to prevent duplication of effort and to ensure access Goal 2.5: Improve the recruitment and retention of high quality faculty and staff Goal 2.6: Create a performance and accountability system tied to funding


New Mexico Higher Education Strategic Priorities and Goals

(Page 2)

Strategic Priority 3: Provide programs and services integral to state and regional economic needs. Goal 3.1: Recognize and fund the role of research in our state's economy Goal 3.2: Align programs and services with statewide career clusters

Goal 3.3: Develop each institution’s capacity to be engaged in and add value to its region Goal 3.4: Improve collaboration between two and four year institutions to create programs that increase the number of educational opportunities for all New Mexicans

Goal 3.5: Support regional vitality by contributing artistic, cultural, and civic assets that attract employers and other residents seeking a higher quality of life Goal 3.6: Create funding mechanisms and support for collaborative technology projects that serve the needs of the state Strategic Priority 4: Position New Mexico Higher Education to be ranked in the upper echelon by improving national rankings. Goal 4.1: Align performance measures with national standards

Goal 4.2: Create funding mechanisms that encourages research institutions to be top tier by supporting such initiatives as raising admission standards while still serving the students of New Mexico

Goal 4.3: Implement marketing and outreach plan to help recruit students in New Mexico and from other states Goal 4.4: Develop incentives to keep our best New Mexico students in our state institutions Goal 4.5: Partner with the private sector to develop opportunities in New Mexico for internship programs and post graduate employment Goal 4.6: Support institutions’ efforts to compete globally and to prepare their students to do so


New Mexico Public Education Rural Education Bureau

The goal of the Rural Education Bureau is to create a world-class rural education system based on holistic community revitalization in all rural areas of the state of New Mexico.

Vision Statement: Ensure Vibrant and Productive Rural School Districts and Communities

Mission Statement: The Rural Education Bureau, along with 21st Century and Comprehensive School Reform, works within NMPED and with other organizations to:

• Assist leadership in improving educational opportunities • Advocate for rural districts • Provide a comprehensive school–led Community Partnership for Revitalization (CPR) • Support programs to strengthen relationships among schools, families, and communities

TECHNOLOGY -- Distance learning is a crucially important educational delivery system for small and remote schools in rural New Mexico. The Rural Education Bureau is working with other NMPED bureaus to determine 1) current distance education initiatives within New Mexico schools and 2) plans for expanding these systems statewide. One of our partners, the Alliance for the Advancement of Teaching and Learning, based at New Mexico State University, is working on an extensive program to bring distance learning capabilities to every school in New Mexico. The bureau will continue its efforts to ensure the greatest possible interconnection of existing and future communications networks in New Mexico to maximize the delivery of instructional programs to all schools.


AAPPPPEENNDDIIXX DD:: CCUURRRREENNTT SSTTAATTEE –– PPUUBBLLIICC EEDDUUCCAATTIIOONN School

(RF) means that the site is a Reading First site and has video conferencing capabilities.

Connected

MS HS

“Hogan”School

Distance Ed

(ITV, other)

EETTPilots

NMLNPilots

Cyber School

Alamogordo Y Y Y Albuquerque Y Y Y (RF) Belen Y Y Bloomfield Y Y Y Y Capitan Y Y Y Carlsbad Y Y Y Cimarron/Eagle Nest Y Y Y Y Clayton Y Y Cloudcroft Y Y Y Dexter Y Y Y (RF) X Farmington Y Y Y Y Fort Sumner Y Y Y Grants/Cibola Y Y Hagerman Y Y Y Y (RF) Hatch Y Y Y Y Hobbs Y Y Y Lake Arthur Y Y Y (RF) Lordsburg/Reserve Y Y X Los Alamos Y Y Los Lunas Y Y Mesa Vista Y Y Y (RF) Moriarty Y Y Portales Y Y Y (RF) Y Roswell Y Y Y (RF) Rio Rancho Y Y Y Rio Rancho Cyber Academy

Y Y Y

Socorro Y Y Y Truth or Consequences Y Y Y Taos Y Y Y Texico Y Y Y X Tucumcari Y Y Other Online programs: Raton, Taos Pueblo, SW Charter, Roy

Raton closed

Other EETT Sites: Animas, Jal, Loving, Melrose, Wagon Mound

Y X


AAPPPPEENNDDIIXX EE:: FFUUTTUURREE SSTTAATTEEWWIIDDEE DDIISSTTAANNCCEE LLEEAARRNNIINNGG MMAAPP

NM Cyber Academy and 4 Regional Training and Support Centers

NMLN eLearning Technology Data Centers

Affiliated statewide eLearning Support Programs (e.g. RETA)

2 Vendor Hosting Sites TBD

RTSCs – Subsequent years


AAPPPPEENNDDIIXX FF:: EEXXIISSTTIINNGG SSTTAATTEEWWIIDDEE PPIILLOOTTSS MMAAPP

EETT Distance Education Course

NMLN Dual Credit High School

2006 Distance Education Pilots


AAPPPPEENNDDIIXX GG:: SSTTAATTEEWWIIDDEE HHOOSSTTIINNGG CCEENNTTEERRSS MMAAPP

New Mexico Higher Education Locations

• Higher Education Institutions– 3 Research Universities– 3 Regional Universities– 19 Community Colleges

• 10 Branch CCs• 9 Independent CCs

– 2 Tribal Colleges– 18 For-profit/other CollegesSource: http://www.50states.com

• State agencies (i.e. CYFD, Corrections, DPS, DOH)

• HE Coordination & Collaboration– NM CHECS: IT Professional Org– NM Council of Presidents (4 yr)– NM Assoc. of CC (2yr)– NM Higher Education Dept. (all)

Proposed Implementation:NM Statewide LMS – Hosting* Centers

Hosting site #1: Hosting site #1: Albuquerque (CNM)Albuquerque (CNM) Hosting site #2: Las Hosting site #2: Las

Cruces (NMSU)Cruces (NMSU)

**Hosting site #3: **Hosting site #3: Albuquerque (UNM)Albuquerque (UNM)

ENMU (Portales)ENMU (Ruidoso)ENMU (Roswell)

NMSU (Las Cruces)NMSU AlamogordoNMSU CarlsbadNMSU Dona AnaNMSU Grants

NMT (Socorro)

WNMU (Silver City)

Clovis CC

Luna CC (Las Vegas)

Mesalands (Tucumcari)

NMJC (Hobbs)

NMMI (Roswell)

San Juan College (Farmington)

UNM (Albuquerque)UNM (Gallup)UNM (Los Alamos)UNM (Taos)UNM (Valencia)

(est. FTE = 23,494) (est. FTE = 28,864) (est. FTE = 24,105)

Possible KPossible K--12 & Private 12 & Private Possible KPossible K--12 & Private 12 & Private

Possible KPossible K--12 & Private 12 & Private

*Technical Support Centers

** UNM has moved ahead and created a state of the art WebCT hosting center


AAPPPPEENNDDIIXX HH:: OOTTHHEERR NNMM TTEECCHHNNOOLLOOGGYY PPRROOGGRRAAMMSS Statewide technology programs currently supporting education in New Mexico Agency

Laptop Learning Initiative Statewide program that provides seventh grade students and their teachers with laptop computers along with training.

PED

STRONG Project funded from Qwest settlement to bring laptops into each core academic classroom, including language, reading, math and science. The program targets 7th and 8th grade students and teachers in minority-rich schools with students considered to be at a high-risk of dropping out. The STRONG Project will initially reach 5900 students. STRONG stands for Students and Teachers Reaching Optimal New Goals

PED

Educational Technology Fund The Technology for Education Act of 1994 established the Educational Technology Fund to provide funds to school districts statewide to maintain and enhance technology on a per-pupil basis. The fund operation is overseen by the Council on Technology in Education; a board established by the same Act.

PED/CTE

Technology Deficiency Fund Fund set up to address technology deficiencies based on school technology adequacy standards developed by NMPED Ed Tech Bureau, CTE.

PED/CTE

Microsoft Partners in Learning (PIL) A Microsoft grant program to states that seek to increase technology skills in teachers and improve educational outcomes for students.

PED

Wire-NM A plan to improve network connectivity of state government. This connectivity is provided by a network infrastructure architecture enabling the state to implement high speed, high capacity communications to supporting data, voice and video throughout the state. This infrastructure will increase the affordability/availability of connectivity for state agencies (including schools and universities.) to better serve the citizens of New Mexico with improved stewardship of funding.

GSD/UNM/ NMSU/NMTech


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Date Submitter Change Description

Impact of the

Change

Date Accepted Impact on the Schedule Approva

Commen


AAPPPPEENNDDIIXX NN:: CCHHAANNGGEE CCOONNTTRROOLL FFOORRMM Project Title: Innovative Digital Education and Learning in New Mexico (IDEAL-NM)

Task No. Revision No. Date Revised: Objective Statement:

Description of Change:

Reason for Change:

Schedule Change Information

Task No. Task Identification/Description Original

Start Date

Original Complete

Date

New Start Date

New Complete

Date

Estimated Costs:

Project Manager: Date: Task Owner: Date: Functional Manager: Date: Senior Manager: Date:


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I-01 08/10 xxx Example minor issue 1wk 8/10 8/10 min 8/15 no 8/15 MI-01 08/10 rrr Example major issue n/a 8/10 8/10 maj 8/15 001 08/15


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NMHED NMPED L N T ROJECT MANAGEMENT PLAN - …€¦ · · 2012-09-134/22/2008 Revision: 12.0...

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