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Cisco Unity Express 8.6 Installation and Upgrade GuideFirst Released: June 20, 2011

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Unity Express 8.6 Installation and Upgrade Guide 2011 Cisco Systems, Inc. All rights reserved.

C O N T E N T S

Overview of Cisco Unity Express 8.6 Software Installation Licensing System8

7

Cisco Unity Express 8.6 Module Support 8 Support for SM-SRE-710-K9 and SM-SRE-910-K9 8 Differences Between the AIM2-CUE, NME-CUE, and SRE Modules Checklist for New Software Installation9 10

8

Types of Cisco Unity Express Software Upgrades Software Upgrade Overview 10 Platforms and Cisco IOS Software Images Software Licenses and Factory-Set Limits Additional References 12 Related Cisco Unity Express Documents Related Cisco IOS Documents 12 MIBs 12 RFCs 13 Technical Assistance 1411

Uninterruptible Power Supply Recommendations11

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Prerequisites for Installing Cisco Unity Express Software Prerequisites for Cisco Unified Communications Manager Installing Cisco Unity Express 8.6 Software Task List23 23 19

15 15

Prerequisites for Cisco Unified Communications Manager Express

Activating IP Connectivity to Cisco Unity Express Software Prerequisites 25 Examples 27 Adding or Removing Languages 27 Installing Additional Languages 27 Prerequisites 27 Restrictions 27 Examples 29 Removing a Language 30

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Contents

What to Do Next

31 33

Installing Cisco Unity Express 8.6 Software on SRE Modules Overview Task List33 34 34

Activating IP Connectivity to Cisco Unity Express Module Prerequisites 34 Examples 36 Cisco Deployment Agent for SRE Monitoring the Installation Status What to Do Next39 41 36 36

Installing Cisco Unity Express on an SRE Module38

Uninstalling tCisco Unity Express on an SRE Module

39

Upgrading to Cisco Unity Express 8.6 Preparing for Your Upgrade Prerequisites42 41

Introduction to Upgrade Procedures

42

Upgrading to Cisco Unity Express 8.6 for New Installations 42 Task List 43 Downloading and Installing a New Software Image 43 Upgrading to Cisco Unity Express 8.6 for Existing Installations Task List 49 Downloading and Installing an Upgrade Image 51 What to Do Next57 59 49

Reinstalling a Cisco Unity Express Image Using the Boothelper Prerequisites Task List60 60 60

Downloading the Software Files What to Do Next 62

Entering Configuration Parameter Values What to Do Next 63 Installing Software Image Files Prerequisites 63 What to Do Next 6863

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Upgrading or Downgrading the Cisco Unity Express License in the Same Version Cisco Software Licensing SystemCisco Unity Express 8.6 Installation and Upgrade Guide

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Contents

Installation Sequence 70 Mailbox Licenses 70 Voice Port Licenses 70 Interactive Voice Response Sessions Licenses Task List71 71

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Changing Your IVR License What to Do Next71

Appendix A: Manually Backing Up Files 73 Numbering Scheme for Backup Files 73 Prerequisite 74 Appendix B: Restoring Files75

Appendix C: Language Upgrade Preparation 77 Updating Language Support for Specific Voice-Mail Users 77 Updating the System Audio Prompt Languages 78 Updating the Application Prompt Languages in Triggers 78 Updating Custom Auto Attendant Steps 79 Verifying the New Language Support 79

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Contents

Cisco Unity Express 8.6 Installation and Upgrade Guide

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Overview of Cisco Unity Express 8.6 Software InstallationLast updated: October 5, 2011

This guide describes the set of Cisco Unity Express CLI commands and GUI options for installing and upgrading Cisco Unity Express software. Use the tasks and procedures in this guide before performing the administrative tasks described in Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions.

Note

Use this guide for a Cisco Unity Express installation or upgrade. It does not provide information on installation of Cisco routers, Cisco network modules, the Cisco Unified Communications Manager, or the Cisco Unified Communications Manager Express router. For late-breaking information about this version of Cisco Unity Express, see Release Notes for Cisco Unity Express 8.6. This chapter contains the following sections:

Licensing System, page 8 Cisco Unity Express 8.6 Module Support, page 8 Checklist for New Software Installation, page 9 Types of Cisco Unity Express Software Upgrades, page 10 Platforms and Cisco IOS Software Images, page 11 Uninterruptible Power Supply Recommendations, page 11 Software Licenses and Factory-Set Limits, page 11 Additional References, page 12

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Overview of Cisco Unity Express 8.6 Software Installation Licensing System

Licensing SystemCisco Unity Express 8.6 supports the Cisco Software Licensing (CSL) system. With CSL licenses, the mailbox license count includes both personal mailboxes and General Delivery Mailboxes (GDMs). The type of mailbox is determined when it is configured. Also, the call-agent is no longer specified using licenses and can be configured either as part of post-install process during bootup or using the CLI or GUI. The system must be rebooted for the call agent configuration to take effect if it is configured using the the CLI or GUI. CSL licensing is explained further in this guide and in Software Activation for Cisco Unity Express 7.1 and Later Versions.

Cisco Unity Express 8.6 Module SupportThis section describes Cisco Unity Express 8.6 module support. It is divided into the following sections:

Support for SM-SRE-710-K9 and SM-SRE-910-K9, page 8 Differences Between the AIM2-CUE, NME-CUE, and SRE Modules, page 8

Support for SM-SRE-710-K9 and SM-SRE-910-K9Cisco Unity Express 8.6 adds support for the the SM-SRE-710-K9 and SM-SRE-910-K9 Service Ready Engine (SRE) module. These modules are supported only on the Cisco 2900 Series and Cisco 3900 Series routers. For more information about the capacity for scripts and prompts, and other specifications for this module, see Release Notes for Cisco Unity Express 8.6. The Cisco Unity Express application is normally pre-installed on these modules at the factory. However, there may be cases in which the software may need to be re-installed. For more information, see the Installing Cisco Unity Express 8.6 Software on SRE Modules section on page 33.

Differences Between the AIM2-CUE, NME-CUE, and SRE ModulesCisco Unity Express 8.6 is supported on the advanced integration module (AIM2-CUE) and the enhanced network module (NME-CUE). The AIM2-CUE is a replacement module for the AIM-CUE, but all software functionality and system capacity is the same on both modules unless otherwise documented. The ISM-SRE and SM-SRE modules are for use with Cisco Integrated Services Router Generation 2 router platforms only.

Note

The AIM-CUE module is not supported in Cisco Unity Express 8.6.

Cisco Unity Express 8.6 Installation and Upgrade Guide