NISO Webinar: The Three S's of Electronic Resource Management: Systems, Standards and Subscriptions

The Three S’s of Electronic Resource Management:

Systems, Standards, and Subscriptions

January 12, 2011

Speakers: Todd Carpenter, Bob McQuillan, and Oliver Pesch

http://www.niso.org/news/events/2011/nisowebinars/erm/

The First “S” of Organizing and Distributing Information:

Standards

Todd CarpenterManaging Director, NISO

NISO Webinar, January 12, 2011

January 12, 2011 Three S's of Electronic Resource Management 3

Overview

Why standards?

• NISO's role in development of standards

- ERM standards:SUSHI, SERU, ONIX-PL, KBART

- Successes and Challenges in the adoption of standards


Standards form the basis of commerce


Standards Aren’t a Foreign Language


Supply Chain or Library?

January 12, 2011 Three S's of Electronic Resource Management

7

35 % Publishers/Publishing Organizations

35% Library Systems Suppliers, Publishing Vendors &

Intermediaries

32% Libraries/Library Organizations

32 LSA Members (non-voting)

ISO

ANSI

Other SDOs

National Information Standards Organization


NISO’s Organizational Structure

Board of Directors

Topic Committee Topic Committee Topic Committee

Architecture Committee

Working Group

Working Group

Working Group

Working Group

Working Group

Working Group

Working Group

Working Group

Working Group

Subcommittee

Subcommitte

Board of Directors

Topic Committee Topic Committee Topic Committee

Architecture Committee

Working Group

Working Group

Working Group

Working Group

Working Group

Working Group

Working Group

Working Group

Working Group

Subcommittee

Subcommitte


Ongoing work within NISO (1/2)

Business Information Topic Committee CORE (Cost of Resource Exchange) Working Group

E-journal Presentation Working Group

ERM Data Review Working Group

I2 (Institutional Identifiers) Working Group

OpenURL Quality Metrics Working Group

SUSHI (Standardized Usage Statistics Harvesting Initiative Standing Committee


Ongoing work within NISO (2/2)

Content & Collection Management Topic CmteeDAISY Standard Revision Working GroupRFID in Libraries Revision Working GroupStandardized Markup for Journal Articles Working GroupNISO/NFAIS Supplemental Journal Article Materials Project

Discovery to Delivery Topic CommitteeNISO/UKSG KBART Phase 2 Working GroupNCIP (NISO Circulation Interchange Protocol) Standing CommitteePhysical Delivery of Library Resources Working GroupSSO (Single Sign-On) Authentication Working Group


NISO on the International Stage

Actively participate internationally with ISO, EDItEUR, IFLA, ICSTI, International STM Association, the UK Serials Group, LIBER, Standards Australia, ISO Registration Authorities

Standards developed today generally are applied across a worldwide and integrated industry.


The ISO world community


Our part of ISO’s Organizational Structure

Technical Committee (TC) 46

Information & DocumentationSubcommittees (SC):

4 – Systems Interoperability8 – Performance Measurement9 – Identification & Description

11 – Records Management

ERM Challenges and Standards



DLF ERMI Workflows

Differences between print and electronic workflow

As described in initial ERMI report

Source: http://www.diglib.org/pubs/dlf102/dlfermi0408appb.pdf

http://www.diglib.org/pubs/dlf102/dlfermi0408appb.pdf

http://www.diglib.org/pubs/dlf102/dlfermi0408appb.pdf


Provide Support

EvaluateMonitor Provide Access

Register

IP Addresses

Portals/ Access lists

Proxy servers

Campus authentication

URL maintenance

Acquire

User IDs

Preferences (store)

Holdings lists

Access restrictions

View rights for use

Problem log

Hardware needs

Software needs

Contact info

Troubleshoot/ triage

Trial use

Assess need/budget

License terms

Price

Evaluate

Administer

Usage stats

Downtime analysis

Review problems

User feedback

Workflow of E-Resource Management

Image from Oliver Pesch, EBSCO


Provide Support


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Problem log

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Trial use

Assess need/budget

License terms

Price

Evaluate

Administer

Usage stats

Downtime analysis

Review problems

User feedback



SUSHI


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Problem log

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Trial use

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License terms

Price

Evaluate

Administer

Usage stats

Downtime analysis

Review problems

User feedback



SUSHI

SERU


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Trial use

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License terms

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Usage stats

Downtime analysis

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User feedback



SUSHI

LEWG/ONIX-PL

LEWG/ONIX-PL

SERU


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Usage stats

Downtime analysis

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User feedback



SUSHI

LEWG/ONIX-PL

LEWG/ONIX-PL

SSO

SERU


Provide Support


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URL maintenance

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User IDs

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Evaluate

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Usage stats

Downtime analysis

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User feedback



SUSHI

LEWG/ONIX-PL

LEWG/ONIX-PL

SSO

KBART

KBART

KBART

SERU


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Proxy servers


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Problem log

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Trial use

Assess need/budget

License terms

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Evaluate

Administer

Usage stats

Downtime analysis

Review problems

User feedback



SUSHI

LEWG/ONIX-PL

LEWG/ONIX-PL

SSO

CORE

CORE

KBART

KBART

KBART

SERU


Provide Support


Register

IP Addresses


Proxy servers


URL maintenance

Acquire

User IDs

Preferences (store)

Holdings lists

Access restrictions

View rights for use

Problem log

Hardware needs

Software needs

Contact info


Trial use

Assess need/budget

License terms

Price

Evaluate

Administer

Usage stats

Downtime analysis

Review problems

User feedback



SUSHI

LEWG/ONIX-PL

LEWG/ONIX-PL

SSO

CORE

CORE

KBART

KBART

KBART

I2

SERU


What is ONIX-PL?


What is ONIX-PL, really?

• A structure for making the content of a license machine-readable

• An XML format• A tool to make license terms and

conditions more accessible• Extensible so additional terms can be

added to dictionary in the future• OPEN to interpretation


Briefly: SUSHI

• Need: Simplify and automate the gathering of usage data for librarians

– Librarians spending more time gathering data than analyzing it

• Solution– Server/Client system to exchange COUNTER reports– Easily incorporated into usage systems (on publisher

side) or into ERM (on library side)– Client calls to server, asks for report, and server runs

the report and sends it on– Data exchange is taking place by machine talking with

machine• Incorporated into COUNTER 3 Code of Practice in fall

2009– Publishers who claim COUNTER compliance MUST BE SUSHI

Compliant


Briefly: SERU

• Need: Reduce the transaction costs of negotiating licenses, particularly for smaller products

• Solution– Framework for community-held best practices

regarding delivery and management of electronic content

– Based on a decade of growing mutual trust and experience with digital information

– Broad consensus on issues such as authorized users, third-party archiving, improper use, systematic downloading, etc.

– Not another model license, nor a click-through or wrap

Why have lawyers arguing over small ticket products?


Briefly: KBART

Knowledge Bases and Related Tools Project, Phase II

Joint NISO/UKSG project launched in 2008Phase I Report published in January 2010Three core problems

– Inaccurate data leads to bad links– Incorrect implementation – Lack of knowledge

• Recommendations on data requirements, transfer format & protocols, error reporting, education

Standards for E-Resources

Adoption.Promotion. Problems?



Successes based on community pressure

SUSHI has had tremendous success in adoption since it was published in 2007

Presently 110 publishers are COUNTER 3 compliant (as of May)

Key to driving adoption: Tying SUSHI Compliance with COUNTER 3 Compliance

COUNTER had established market credibility and demandSUSHI added functionality, which made COUNTER easier to use, therefore more desirableRelative simplicity to implement based on web services


Successes based on cost savings

SERU has had also seen significant success in adoption since it was published in 2008

Presently 131 libraries are listed on the SERU registryAnother 8 consortiaAND 44 publishers and content providers

Key to driving adoption: Simplicity – easy to understand and narrow scopeReal pain by both publishers and libraries negotiating

licensesSERU provides significant cost savings and facilitates

sales.


Challenges for adoption of license expression

Clearly, communicating license permissions and prohibitions to staff and users is difficult

License expression is not a simple process Definite cost-benefits analysis needed Consider:– Desire for ambiguity versus clarity– The level of detail that your organization needs– ONIX-PL is not an enforcement mechanism– Issues impacting negotiation – risks of 3rd party

encoding/handling– The pain threshold of managing licenses badly is less than

the system costs


Chicken and the egg problem: Communication

A communication structureisn’t really useful with no oneto talk to. Applies to CORE &ONIX-PL.

There is no real benefit to beinga first mover in adoption

Partnership is required among two providers who may not have the same goals, priorities


Challenges for adoption of ERM systems

Electronic Resource Management, generally, is a complicated process

For many reasons didn’t fit within existing ILS systems

E-content management staff levels comparatively low

Many different models for managing library dataEnd-to-End Enterprise Systems, Plug-in, Open Source


Squeaky Wheel


Thank you!

Todd Carpenter, Managing [email protected]

National Information Standards Organization (NISO)One North Charles Street, Suite 1905Baltimore, MD 21201 USA+1 (301) 654-2512www.niso.org

Three S’s of Electronic Resource

Management: Systems

Bob McQuillan

Senior Product Manager

Innovative Interfaces

http://www.niso.org/

Copyright Innovative Interfaces. Not to be duplicated or distributed without permission of Innovative Interfaces.

What is an Electronic Resource Management (ERM) System?


Early challenges for libraries …

Integrated library systems not originally designed to accommodate electronic resource data Resource License Coverage database Usage statistics


Early challenges for libraries …

Internal workflow issues Electronic resource data in many formats

and locations; not centralized Data not integrated into ILS


Early challenges for patrons …

No single search and discovery point for both print and electronic holdings

Electronic holdings typically in separate database silo


Electronic Resource Management Initiative (ERMI)

Workshop co-sponsored by NISO and the Digital Library Federation (DLF) in 2002

ERMI evolved under the guidance of DLF to pull together common specifications and tools to effectively manage licensed electronic resources

Landmark report published in August 2004


Electronic Resource Management:The Report of the DLF Initiative

“An Electronic Resource Management system is a system encompassing a wide range of functions throughout the electronic resource life cycle …”


Electronic Resource Management:The Report of the DLF Initiative

“… including but not limited to: Ordering Acquisition Maintenance and renewal process Generation and maintenance of discovery

tools such as e-resources web pages Recording and presentation of license

information such as authorized users and permitted uses”


Early ERM system challenges …



http://www.nature.com/nature/




http://iupjournals.org/nwsa/index.shtml




http://aob.oxfordjournals.org/current.dtl




Vendor Licenses

Logins & Passwords

Usage Stats Link

Resolver

Workflow






Vendor Licenses

Coverage Dates

Trial Notes

Logins & Passwords

Usage Stats

Outage Reports

MARC Records

Link Resolver

Workflow






Vendor Licenses

Terms of Use

Coverage Dates

Trial Notes

Logins & Passwords

Usage Stats

Outage Reports

Vendor Contacts

MARC Records

Admin URL

A-to-Z

Link Resolver

Workflow






Vendor Licenses

Terms of Use

Access URLs

Coverage Dates

Costs

Trial Notes

Logins & Passwords

Usage Stats

Acquisition Notes

Outage Reports

Renewal Dates

Vendor Contacts

MARC Records

Proxies

IP Addresses

Admin URL

A-to-Z

Link Resolver

Workflow





Since 2004 …


Since 2004 …

Verde®

Millennium™ ERM

360 Resource Manager

Gold Rush

Unified Resource Management


Since 2004 …

Verde®

Millennium™ ERM


ERM Essentials™

Open ERAM

HERMIS

SwetsWise eSource Manager

Gold Rush



Since 2004 …

Verde®

Millennium™ ERM


ERM Essentials™

Open ERAM

HERMIS

SwetsWise eSource Manager

Gold Rush

ERMes

CUFTS


Web-scale Management Service (WMS)

CORAL


Where are we today?

Marco Bellucci


Many ERM choices for different requirements

ERMSystem



Metadata Services

ERMSystem

Bibliographic Knowledgebase



Metadata Services

ILSIntegration

ERMSystem

Catalog Acquisitions




Metadata Services

ILSIntegration

ERMSystem

Standards & Best

Practices


COUNTER SUSHI ERMI


ONIX-PL CORE



Metadata Services

Reporting Tools

ILSIntegration

ERMSystem

Standards & Best

Practices


COUNTER SUSHI ERMI


ONIX-PL CORE

Usage statistics

Cost per use Title overlap



OPAC & Discovery Platform

Metadata Services

Reporting Tools

ILSIntegration

ERMSystem

Standards & Best

Practices

Electronic resources in separate catalog

Everything in one place; regardless of format & location


COUNTER SUSHI ERMI


ONIX-PL CORE

Usage statistics




OPAC & Discovery Platform

Metadata Services

Reporting Tools

ILSIntegration

Related Products &

Services

ERMSystem

Standards & Best

Practices

Electronic resources in separate catalog

Everything in one place; regardless of format & location

A-Z list Link resolver Federated search Enriched content


COUNTER SUSHI ERMI


ONIX-PL CORE

Usage statistics



At the same time, many challenges …

Financial reality … budgets are shrinking and shifting

TW Collins



Financial reality … budgets are shrinking and shifting

TW Collins

60 to 70% annual budgets on electronic resources vs. print

Increasing pressure to maximize use of electronic resources


Many libraries struggle with the same workflow issues

TW Collins



Many libraries struggle with the same workflow issues

Many still spend more time and energy controlling traditional paper resources which make up a smaller portion of the budget

TW Collins



Library staff duties are evolving

As a result …


Library staff duties are evolving “Big picture” is shifting

Print and electronic? One system vs. interoperable products and

services? What are the most critical areas and priorities? Do these fit into long-term objectives?

As a result …


Where do we go from here?

alisdair


What libraries can do …



Identify gaps and opportunities for increased efficiency



Identify gaps and opportunities for increased efficiency

Get involved with stakeholders Patrons System vendors Subscription/publisher services Other libraries Standards organizations


What ERM system vendors can do …



Solicit library feedback Conferences, user groups, customer

support, email, listserv etc.




support, email, listserv etc. Partner with other stakeholders

Standards organizations and interest groups

Other product and service providers




support, email, listserv etc. Partner with other stakeholders

Standards organizations and interest groups

Other product and service providers Adopt industry standards and best

practices


Ivy Anderson (co-chair, California Digital Library) Tim Jewell (co-chair, University of Washington)

Jeanne Downey (University of Houston) Deberah England (Wright State University) Harry Kaplanian (Serials Solutions) Rafal Kasprowski (Rice University) Tim McGeary (Lehigh University) Bob McQuillan (Innovative Interfaces) Angela Riggio (UCLA)

ERM Data, Standards & Best Practices Review




NISO working group to undertake “gap analysis” regarding ERM related data, standards and best practices




Deliverable will highlight current work that provides solutions for specific areas of ERM use, identifies gaps where work has not been done, and recommends appropriate further work Report to be delivered to the NISO

Business Information Topic Committee and made publicly available




Consult with vendors, libraries using ERM systems and other stakeholders for additional feedback

Describe challenges libraries face with current ERM systems

Identify gaps in interoperability and best practices

Make recommendations regarding future of ERMI data dictionary



ERM Data, Standards & Best Practices Review Standards mapping with ERMI

Working from related standards and best practices

Determine correspondence, overlap Compare meanings and uses Determine whether ERMI data dictionary should

address, or relevant standard (w/revisions) sufficient to address ERM needs

Discovery of gaps in existing standards



ERM Data, Standards & Best Practices Review Standards mapping with ERMI

Working from related standards and best practices

Determine correspondence, overlap Compare meanings and uses Determine whether ERMI data dictionary should

address, or relevant standard (w/revisions) sufficient to address ERM needs

Discovery of gaps in existing standards

CORE I2 ONIX-PL ONIX-SRN TRANSFER

COUNTER KBART ONIX-SOH Shibboleth vCARD

DOI MARC ONIX-SPS SUSHI



Why Standards?

ERMI was not a standard Libraries want:

Simplified license agreements Workflow tools and best practices Authority control for products and vendors Interoperability and data transport Holdings data for ebooks and ejournals



Why Standards?

Reduce re-keying Reduce maintenance cost & disruption Durability of data Avoid supplier lock-in Easier development path Platform for collaboration Whole system economies

Source: “The Business Case for Standards” (JISC)



For More Information

ERM Data, Standards & Data Review Working Group

http://www.niso.org/workrooms/ermreview

Bob McQuillan

Senior Product Manager

Innovative Interfaces

[email protected]

http://www.niso.org/workrooms/ermreview

mailto:[email protected]


Three S’s of Electronic Resource

Management: Subscriptions

Oliver PeschChief Strategist, E-ResourcesEBSCO Information Services

NISO WebinarJanuary 12, 2011

Subscriptions…

• The challenges• The changing role of the subscription agent• Benefits for customers• Standards and how they can help

The challenges

Provide Support

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Administer

Provide Access

Acquire

Life cycle of a resource

This…

Claiming

Provide Support

EvaluateMonitor

Administer

Assess need/budget

Order

Pay

Evaluate

Catalogue

Provide Access

Acquire


This…

Check-in/ shelve

Claiming

User IDs

Admin module information

Preferences (store)

Holdings lists

Access restrictions

View rights for use

Provide Support

EvaluateMonitor

Problem log

Hardware needs

Software needs

Contact info


Usage stats

Downtime analysis

Review problems

User feedback

Administer

Trial useAssess need/budget

License terms Order

PayPrice

Evaluate IP Addresses

Register

Proxy Servers

Catalog

Portals/Access listsCampus authentication

Holdings lists

Acquire

Provide Access


Became this!

Claiming

User IDs


Preferences (store)

Holdings lists

Access restrictions

View rights for use

Provide Support

EvaluateMonitor

Problem log

Hardware needs

Software needs

Contact info


Usage stats

Downtime analysis

Review problems

User feedback

Administer


License terms Order

PayPrice


Register

Proxy Servers

Catalog


Holdings lists

Acquire

Provide Access


Became this!

Transitioning from Print to Online

Claiming

User IDs


Preferences (store)

Holdings lists

Access restrictions

View rights for use

Provide Support

EvaluateMonitor

Problem log

Hardware needs

Software needs

Contact info


Usage stats

Downtime analysis

Review problems

User feedback

Administer


License terms Order

PayPrice


Register

Proxy Servers

Catalog


Holdings lists

Acquire

Provide Access


Became this!

Gaining Access

Claiming

User IDs


Preferences (store)

Holdings lists

Access restrictions

View rights for use

Provide Support

EvaluateMonitor

Problem log

Hardware needs

Software needs

Contact info


Usage stats

Downtime analysis

Review problems

User feedback

Administer


License terms Order

PayPrice


Register

Proxy Servers

Catalog


Holdings lists

Acquire

Provide Access


Became this!

Transfer of JournalsChanges in Format

Claiming

User IDs


Preferences (store)

Holdings lists

Access restrictions

View rights for use

Provide Support

EvaluateMonitor

Problem log

Hardware needs

Software needs

Contact info


Usage stats

Downtime analysis

Review problems

User feedback

Administer


License terms Order

PayPrice


Register

Proxy Servers

Catalog


Holdings lists

Acquire

Provide Access


Became this!

Handling Packages

Claiming

User IDs


Preferences (store)

Holdings lists

Access restrictions

View rights for use

Provide Support

EvaluateMonitor

Problem log

Hardware needs

Software needs

Contact info


Usage stats

Downtime analysis

Review problems

User feedback

Administer


License terms Order

PayPrice


Register

Proxy Servers

Catalog


Holdings lists

Acquire

Provide Access


Became this!

Measuring Usage and Value of Content

The agent’s changing role

Traditional opportunities for efficiency

Libraries Publishers

SubscriptionAgent



Single title file

SubscriptionAgent



Single title file

Orders

SubscriptionAgent



Single title file

Orders Renewals

SubscriptionAgent



Single title file

Orders Renewals

Claims

SubscriptionAgent



Single title file

Orders

Payments

Renewals

Claims

SubscriptionAgent



Single title file

Orders

Payments

Renewals

Invoices

Claims

SubscriptionAgent

Evolving opportunities for efficiency


SubscriptionAgent



Capturing data

SubscriptionAgent



License details

Capturing data

SubscriptionAgent



License details

Access & Registration data

Capturing data

SubscriptionAgent



License details


Influence processesCapturing data

SubscriptionAgent



License details



Order Activation

SubscriptionAgent



License details



Order Activation Package Renewal

SubscriptionAgent



License details



Feeding other systems

Order Activation Package Renewal

SubscriptionAgent



License details




Order Activation

Holdings list

Package Renewal

SubscriptionAgent



License details




Order Activation

Holdings list

Package Renewal

SubscriptionAgent

Updating ERM systems

Other complementary services

• Leveraging the captured data and knowledge of content and customer’s subscriptions

• Access services– A-to-Z– Link resolver– MARC

• Management tools– ERM– Usage consolidation

Benefits for customers

• Streamlines workflows…– Saves time– Reduces cost

• Supports better informed decisions…– Key data elements readily available

• Improve access for end users…– More timely activation of subscribed content– More accurate holdings and coverage– Better integration of full text

Standards

Standards

• Exchanging title lists (publisher to agent)– KBART, ONIX-SPS

Standards


• Exchanging holdings lists (agent to library; agent to knowledge base vendor)– KBART, ONIX-SOH

Standards



• Exchanging cost information (agent to library)– EDI, CORE

Standards




• Exchanging license terms (publisher to agent; agent to library)– ONIX-PL

Standards




• Exchanging license terms (publisher to agent; agent to library)– ONIX-PL

• Exchanging usage data (publisher to library)– COUNTER, SUSHI

Thank You

Oliver [email protected]

NISO Webinar: The Three S's of Electronic Resource Management: Systems, Standards and Subscriptions

Technology

Transcript of NISO Webinar: The Three S's of Electronic Resource Management: Systems, Standards and Subscriptions