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Service Management for Modern IT

Bernadette Habib

Nimsoft Unified Manager

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Modern IT is driving …

› A Shift in Technology Consumption» Internal Focus on Differentiation» Aggregation & Orchestration of External Services

› A Transformational Opportunity» Maturing market to provide & consume Services» Leveraged offerings drive savings, speed & scale» Lower barriers to entry invites innovation

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Modern IT faces challenges …

Adapt quicklyto change

as boundariesshift easily, and often

Always deliver…even though they don’t

control the whole stack

Meet demand efficiently

by constantly optimizing the service delivery supply chain

How can Modern IT effectively deliver on

its commitments?

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Nimsoft. A better way to manage IT.

› Delivery aligned with your business model» Flexible packaging, delivery and licensing terms.

› Adapt to changes in technology without disruption» Meets the demands of your evolving services.

› Future-proof your technology investment» Message bus allows adding new functionality, seamlessly.

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Nimsoft Unified ManagerUnified It Management. As a Service.

Broadest set of technology monitoring

Bullet-proofservice management processes

Unified

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Solution Overview

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Nimsoft. Leading from the front.

› Independent division within CA (acquired 3/2010)

› Direct offices worldwide» USA, UK, Spain, Norway,

Germany, Sweden, Australia, Benelux, Singapore, India, Latin America

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Nimsoft.

Service Desk – http://www.nimsoft.com/solutions/nimsoft-service-desk