NIMS Compliant Joint Information Center
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Transcript of NIMS Compliant Joint Information Center
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PIER: PIER: Crisis Communications & Stakeholder Engagement PlatformCrisis Communications & Stakeholder Engagement Platform for Atlanta UASI Core Group Meeting for Atlanta UASI Core Group Meeting
February 22, 2007February 22, 2007
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NIMS Compliant Joint Information CenterNIMS Compliant Joint Information Center
PIER was designed to operate in an Incident Command System environment and meets NIMS requirement for a Joint Information System.
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The PIER Idea:The PIER Idea:
Put everything a communicator or team needs into a single, integrated, easy to use online communications
control room.A control center accessible 24/7 from wherever you are.
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What We DoWhat We DoWe launch and host crisis-ready systems for
managing Stakeholder Communications
Stakeholders(who care about what you do)
Critical Insiders Employees Fence-line Neighbors General Public Press/Media Customers Partners & Suppliers
ProfessionalCommunicators
PIER
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Solution: The PIER Control CenterSolution: The PIER Control Center
Survey Distribution& Tabulation
Content Creation& Collaboration
SecureConferencing& Messaging
ApproverNotification& Signoff
One-ButtonWeb Posting
Situation Status& Tracking
Inquiry Handling& History
Email / Fax / PhoneNotification
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Keeping and building trustKeeping and building trust
• Two critical elements:Two critical elements:• Do the right thing (from their perspective)Do the right thing (from their perspective)
• Communicate openly, directly, truthfullyCommunicate openly, directly, truthfully
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What do audiences demand?What do audiences demand?
• Speed--I want it now. Right now.Speed--I want it now. Right now.
• Directness--I want it directly, personally, not through the Directness--I want it directly, personally, not through the media.media.
• Authenticity--I want complete openness, honesty, no Authenticity--I want complete openness, honesty, no hiding, no coverup. And I want you to be real and human.hiding, no coverup. And I want you to be real and human.
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Platform: What is required?Platform: What is required?
• Collaboration--a team needs to work togetherCollaboration--a team needs to work together
• 24/7 Anywhere access--urgent communication does not keep 24/7 Anywhere access--urgent communication does not keep regular hoursregular hours
• All tools available regardless of location--infrastructure may be All tools available regardless of location--infrastructure may be gone or you may be gonegone or you may be gone
• Communicator control--no dependence on technical resourcesCommunicator control--no dependence on technical resources
• Full spectrum--able to manage push, pull and interactive Full spectrum--able to manage push, pull and interactive communicationcommunication
• Crisis-capable--redundant, millions of hits and bandwidthCrisis-capable--redundant, millions of hits and bandwidth
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PIER: Each center allows push/pull/interactive communications with multiple internal and external stakeholder groups
Major crises and special purpose (eg “dark sites”)
PIER Enterprise
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Decision Center
Control centers for individual depts, jurisdictions, regions, etc.
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Example DeploymentExample Deployment
Regional Coord
Cities, Counties, Airports, Ports, etc.
Departments
Issues, Special Services, Events
Crisis “dark”, training, archived
All interconnected, interoperable, with “ultimate communicator control
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Manage inquiriesDevelop, edit, approve and distribute
contentManage all audience
contact info
Generate detailed reports on all activities
Control all activities: add users, site layout, security, automatic notifications
From a single, easy to useFrom a single, easy to use control center control center you canyou can
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Public Information CenterPublic Information Center State of Washington – EMD State of Washington – EMD
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Urgent & Critical Communication ManagementS Y S T E M
AudienceCentral, Inc.Bellingham, WA(360) [email protected]