Nick Manning September 19, 2013. 155 people took the survey The highest response rates of units were...
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Transcript of Nick Manning September 19, 2013. 155 people took the survey The highest response rates of units were...
GPSM Shared Commitments for the Practice SURVEY RESULTS
Nick ManningSeptember 19, 2013
2
Survey Summary• 155 people took the survey
• The highest response rates of units were in LEGJR (100%), MNSPS (100%), and PRMPS (97%)
• Staff were mostly GG (37.6%) and GF (25.3%)
• Survey covers: • Profile of our staff• Connectivity, awareness and innovativeness within the practice• Professional discussions• Support functions: websites, AskGov, etc.. • Staff support: career advice and cross-support • Opportunities for collaboration with sectors
AFTPR EASPR ECSP4 LEGJR LCSPS MNSPS PRMPS SASGP Other0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0.340909090909091
0.729166666666667
0.956521739130435
100%
0.526315789473684
100%0.970588235294118
0.19047619047619
0.235294117647059
Response Rate
3
Profile of our Staff
26.1%
47.2%
40.4%
12.5%
15.9%
14.8%
17.0%
Before joining the Bank, which organi-zation(s) had you worked for?
Academia
Government
Private Sector
Think Tank
Bilateral Donor or Founda-tion
Civil Society Organization
Other International Fi-nancial Institution (IMF, ADB, etc.)
25.0%
37.5%1.8%
21.4%
10.7%3.6%
Within government what type of agency did you work for?
Donor or Foreign Assistance
Finance
Personnel
Policy
Line Department
Legislature
Under 50% of our staff have government experience.
Of those who worked in Government, the majority was central government staff in either Finance or Donor Agencies.
4
Connectivity to the GPSM Practice
22.0%
35.1%
42.9%
You feel "connected to" the GPSM Practice (you benefit from other practice members
and they benefit from you)
Disagree
Neutral/Neither agree nor disagree
Agree
Suggestions to strengthen connectivity:
• Improve networking/cross-support• Dissemination of innovative work products• Stronger anchor and staff mapped to the
anchor, lended to regions.• More frequent training/events• Knowledge management focused on
common themes• More frequent communication• Better clarity on work programs/areas of
focus• Improved on-boarding
• PRMPS and ECA feel the most connected
• LAC and MNA feel the least connected
Only 42.9% of our staff feel connected to the practice.
5
Awareness of GPSM thematic developments
30.9%
41.3%
27.8%
You feel up-to-date on GPSM thematic developments inside the Bank
Strongly Disagree/ Disagree
Neutral/Neither agree nor disagree
Strongly Agree/ Agree
Only 28% of staff feel up-to-date on GPSM thematic developments.
6
Innovativeness of the GPSM Practice
20.3% believe the practice should focus on maintaining existing work programs and product lines.
Suggestions to strengthen the innovativeness of the GPSM practice:• Stronger thematic and regional exchanges will help to identify
innovative areas• Scanning experiences and lessons from outside the Bank• Working more closely with sectors because the impact of our
work often translates into results for the sectors
Innovative Areas: ICT/e-government; Design Thinking; Science of Delivery; Service Delivery Units; Behavioral Economics; SOEs; Organizational science…
Enablers: Funding Flexibility, Risk Tolerance, and Exchanges (internal and external)
52.5% believe the practice should move into new and innovative areas.
7
Professional Discussions
24.0%
26.6%
49.4%
You feel supported by your sector manager in allocating time to con-tribute to professional discussions
including publishing and other dissemination of your experiences
Disagree
Neutral/Neither agree nor dis-agree
Agree
29.9%
35.7%
34.4%
You are satisfied with the opportu-nities available in the Bank for pro-
fessional discussions on Gover-nance & Public Sector Manage-
ment.Disagree
Neutral/Neither agree nor dis-agree
Agree
Suggestions to improve opportunities for professional discussions:
• More cross-thematic discussion and dialogue
• Better knowledge management
• Better drawing on country level experience in key areas
67% of our staff are not satisfied by the opportunities available for professional discussions. Only 49% feel supported by sector manager to allocated time to these discussions.
8
Support Functions: AskGov Help Desk
No Yes0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
58.2%
41.8%
Have you used the AskGov Help Desk function?
Of those who have used the AskGov Help Desk, 67% are pleased with the response received.
Not aware of its existence No need/reliance on other
networks Unsure of the speed and quality of
response
Reasons cited for not using it:
Almost 60% of our staff have never used AskGov.
9
11%
64%
18%
6%
1%
How frequently do you visit GPSM websites?
Never
Once in a while
Regularly
Often
Very Often
75% of staff rarely visit
GPSM websites
Support Functions: Websites
Why?- Lack of awareness of what exists- Sites not user friendly or searchable - Content not helpful/weak source of information
10
Staff Support: Career Advice
Yes No0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
35.7%
64.3%
Have you received career advice from management or HR this year?
But of those who received advice, 66% were satisfied with the advice.
64% of our staff have not received career advice from management or HR this year.
This is in line with FY 11 Practice Survey which found that only 24% of PS respondents received “some feedback” or “detailed feedback” on staff performance (10th among 17 sectors identified across networks).
11
Staff Support: Cross Support
50.3%
27.1%
22.6%
There are frequent opportunities available for you to work in other regions through cross support and/or
voluntary rotations
Disagree
Neutral/Neither agree nor disagree
Agree
Most staff do not think there are frequent opportunities for cross support and/or voluntary rotations.
12
Top 3 sectors with the greatest opportunities for near-term collaboration
Conflict Information & Communication
Technologies
Law & Justice0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
60.1%
68.9%
75.2%
Additional sectors identified as having strong or very strong opportunities for collaboration include: (i) Poverty, Social Protection and Labor (59.2%), (ii) Education (57.5%), (iii) Oil, Gas and Mining (57.2%), and (iv) FPD (56.9%)
13
Going ForwardKey findings:
• Staff do not feel connected to the practice on the whole • Most believe we should be more innovative in the areas
we work in• Professional discussions should be enhanced• Staff are generally unaware of services available to
support them (websites, AskGov Help Desk, …) and of major initiatives underway (49% of staff are unaware of the work to develop ISPMS)
• Support to staff in terms of career advice and cross support opportunities is limited.
These findings are consistent with the FY 11 WB Practice Survey which also identified significant challenges in PS talent management, training, etc..
This survey provides us with a baseline on many of the shared commitments that we agreed to. We will be tracking our progress against this.
Going forward, we have a solid volunteer base (80% of staff who took the survey volunteered) to help improve training, indicators, and knowledge