REF: CSC- C/09/16

Job Application Pack

Care Services Co-ordinator (Causeway)

Dear Applicant,

Please find enclosed an application pack for the above post, which should contain the following items:

Job description and person specification Terms and Conditions of Employment NICHS Total Reward & Recognition Statement Application form Monitoring form

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY

1. Your application pack contains information about NICHS, the job vacancy and the person required. You should read these carefully.

2. You must complete the application form fully and accurately. If there is insufficient space for your answer, continue on a separate sheet. If typing your application form, the boxes will expand as you type.

3. It is your responsibility to ensure that sufficient information is given on the application form to enable the shortlisting panel to assess your suitability for this post.

4. PLEASE SHOW CLEARLY IN YOUR APPLICATION HOW YOU MEET THE ESSENTIAL AND DESIRABLE CRITERIA OUTLINED IN THE PERSON SPECIFICATION ENCLOSED.

5. Applications, CV’s and attached sheets:

Applications will only be accepted on the official application form (enclosed)

Attached CV’s will not be considered, either in lieu of the application form or in conjunction with it.

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Attached sheets will only be considered where they are continuation sheets of a section of the application form where insufficient room was available to include all the necessary details.

6. It is the responsibility of the applicant to ensure an email or signed hard copy of the complete forms, together with the completed Equal Opportunities Monitoring Questionnaire, (please put in a separate envelope marked Monitoring Officer) is returned by:

Monday 26 September 2016 at 12 noon

7. Where an email application is submitted by the deadline, a signed hard copy of the complete forms, together with the completed Equal Opportunities Monitoring Questionnaire, (please put in a separate envelope marked Monitoring Officer) should be returned by:

Wednesday 28 September 2016 at 12 noon

8. Application forms received after this time and date will not be accepted.

9. Under section 8 of the Asylum and Immigration Act 1996, all successful applicants must provide Documentary evidence of their identity for verification and photocopying.

Completed applications should be returned no later than 12 noon on Monday 26 September 2016 to

HR ManagerNI Chest Heart and Stroke

21 Dublin Road Belfast

BT2 7HB

Or recruitment@nichs.org.uk.

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Job Description and Person Specification

Job Title: Care Services Co-ordinator (Causeway Area)

Responsible to: Area Services Manager

Hours per week: 35 hours

Location: Services Venues and Home

Salary: £ 20, 253

Contract: Full Time Permanent

KEY RESPONSIBILITIES

Working closely with hospital and community stroke and respiratory teams, as well as NICHS colleagues, you will make a difference to clients and their families by supporting them in achieving outcomes which will enhance their quality of life and independence.

You will be providing a needs based support service to people affected by stroke which will include:

Co-ordination and delivery of Stroke Activity Groups in the local area; Co-ordination and delivery of Respiratory Support Services in the local area

DUTIES INCLUDE:

Client Specific:

1. To support the implementation of the NICHS Outcomes Framework and to contribute to its continuing development to meet the needs of clients and carers in the future:

2. To maintain established regular NICHS’ Activity Groups, and deliver a client focussed programme;

3. To receive, assess and action referrals against established criteria; 4. To undertake assessments and set goals with clients using standardised tools; 5. To provide listening, understanding, advice, information and support to clients and

their families; 6. To liaise with health professionals and others, and play a role within multi disciplinary

teams, to ensure the assessed needs of clients and their carers are met; 7. To establish a strong network base, and refer onto other services as appropriate(both

internal and external; 8. To deliver services in the community as per Service Descriptions and Standard

Operating Procedures;

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9. To plan and deliver all group activity sessions in line with NICHS policies and procedures;

10. To encourage an ethos of self management and empowerment where appropriate, to act as advocate for the client and to ensure that client opinions are sought regularly on the services provided;

Reporting and recording:

1. To prepare reports as required for the management team of NICHS and appropriate Health and Social Care Trusts;

2. To maintain client records and files as required, in line with NICHS policies and procedures;

3. To input into the maintenance of NICHS’s Client Relationship Management System; 4. To set goals with clients, maintain individual progress reports for each client and

organise reviews accordingly;5. To assist in the development of service budgets while ensuring that financial

procedures are adhered to and comply with NICHS accounting procedures and; 6. To ensure that confidentiality of information is maintained at all times.

Recruitment, Selection and Management of Volunteers

1. In conjunction with the Volunteer Development Coordinator, recruit, select, induct and train a pool of volunteers to assist in the provision of services to clients and their carers in your service areas;

2. To supervise and support the volunteers in all matters relating to the services provided;

3. To maintain volunteer records including attendance at training and development sessions;

4. To ensure all volunteer expenses are accurate and claimed on a monthly basis within the accounting procedures timeframe.

Health & Safety

1. To observe safe working practices and to comply with NICHS Health and Safety policies;

2. To monitor and control hazards in the workplace; and3. Undertake regular risk assessments.

Support Functions

1. To assist from time-to-time in the fundraising activity of the organisation;2. To liaise with local Fundraising Support Groups regarding common areas of work;3. Any other duties as requested by the Director of Care and Area Services Manager

which fall within the scope of the post.

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*This post falls within ongoing NICHS Service development consequently there may be changes and amendments to some elements of the role and subsequent duties and responsibilities.

Person Specification

Criteria Essential or Desired How criteria will be assessedThird level qualification in a relevant profession and two years experience of working in a multi-disciplinary setting on behalf of people experiencing a long term condition/disability

Or four years experience of working in a multi-disciplinary setting on behalf of people experiencing a long term condition/disability

Essential Application form and qualification certificates/Interview

Application form/Interview

Proven track record in developing and delivering programmes to a client base

Essential Application form/Interview

Proven ability to use assessment tools in case management and evaluation

Essential Application form/Interview

Proven ability in effective goal setting to achieve client outcomes

Essential Application form/Interview

Proven experience of the delivery of health related presentations to clients and other audiences

Essential Application form/Interview

Proven experience of effectively developing successful relationships with clients, health professionals and within teams

Essential Application form/Interview/Referee feedback

Proven track record in working with volunteers

Essential Application form/Interview/Assessment

Excellent prioritisation and organisational skills to meet tight deadlines.

Essential Assessment /Interview

Proven communication skills to include confidence in public, speaking as well as written communications.

Essential Application form/Interview/Assessment

Valid UK driving licence and the use of a car

Essential Interview/ID Check

Proven experience in all Essential Application

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Microsoft Office Packages and Client databases

form/Interview/Assessment

Knowledge of the voluntary and community sector

Desirable Application form/Interview

Experience of working with statutory agencies

Desirable Application form/Interview

Experience of working with people affected by chest, heart or stroke illnesses

Desirable Application form/Interview

NICHS reserves the right to upgrade criteria should the volume of applications so warrant.

Terms and conditions of employment

2 satisfactory references are required, at least one of which must be from a current/most recent employer

Evidence of relevant academic and professional qualifications Evidence of relevant vehicle documentation Successful applicants must evidence their right to work in the UK (under the Asylum

and Immigration Act). This will be evidenced in the first instance by a passport or other forms of identification that will be outlined if no passport is available.

6 months probationary period

This job description is not intended to be restrictive or definitive.

It is important to note that the responsibilities if the post may change to meet the requirements of the evolving services that the charity provides.

NICHS is an Equal Opportunities Employer

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SECTION 1: PERSONAL DETAILS

SURNAME __________________ FIRST NAME(S) ______________________

TITLE (Mr/Mrs etc) _______ KNOWN AS _________________________

NATIONAL INS. NUMBER / / / /

HOME ADDRESS (including post code) ___________________________________

____________

_______________________________________________________________ ______

______

TEL NO [HOME] _______________ TEL NO [WORK] ____________________

MOBILE EMAIL ADDRESS ______________________

_________________________________________________________________________

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Please complete in black ink

Post applied for: Care Services Co-ordinator

Ref Number: CSC –C//09/16

Closing Date: Mon 26 Sept 2016

All forms must be received by 12 noon on the closing date.

CV’s will not be accepted.

For Office Use Only

Applicant Ref: ________________________

Date Received: _______________________

Application Shortlisted:________________

Date of interview:_____________________

Application Form

Caring Childcare Vouchers Scheme

Compassionate & Bereavement LeaveEarly closure at Christmas, Easter and July

Part time workCompressed Hours

Remote/Home Working Parental leave

Dependency leaveJob share

Flexible working hoursDomestic distress leave

Reasonable time off to attend appointments Marriage leave

Incremental increases to annual leave to recognise long serving staff

Excellence Comprehensive induction training

6 month probation periodAnnual Performance Review

121 meetings with line manager Team Meetings

On the job learningLearning & development linked to

Operational plan Continuing professional development

Learning & development linked to individual requests

Study leave Strategy away days

Staff team building away days Coaching & mentoring

Training certificatesOpen culture of communication

Staff empowerment – involvement in decisions and consultations

Policies and proceduresEquality of opportunity

IntegritySalary

Employer Pension contributions (NEST/Company pension scheme)

Access to Financial Adviser Pay increases linked to NJC – cost of living

Organisation wide training budget Attendance at external seminars and

conferences Accommodation at events

Business expensesCar Mileage Scheme

Uniforms Enhanced paid annual leave

Paid Bank and Public Holidays Additional celebration days e.g. Royal

Wedding, JubileeTOIL & Managed Time

Enhanced sick payEnhanced Parental Pay (maternity, paternity,

adoption pay)Laptop provision

Mobile phone provision Bike to Work scheme

Translink TaxSmart scheme Death in service plan

Inclusion Return to work interviews

Occupational Health serviceAccess to Independent counselling service

24/7Access to a free health check

Staff Health and Wellbeing daysKitchen facilities

Free tea/coffee/milk/water fountainsFlowers/gifts to recognise employees with 10

and 15 years serviceChairman's letter and gift to recognise staff

with 20+ years service

If the Person Specification states that access to a car is an essential criteria for the post please answer the following questions: -

Do you have access to a car YES___ NO___

Do you hold a current driving licence YES___ NO ___

___________________________________________________________________REFEREESPlease name two work referees [not relatives] one of which should be a present or most recent employer. A reference will only be sought from your current employer with your consent.1.NAME __________________________

POSITION _________________________

ADDRESS _________________________

__________________________________

TEL NO. __________________________

EMAIL ADDRESS ___________________

2.

NAME _________________________

POSITION ______________________

ADDRESS ______________________

________________________________

TEL NO _________________________

EMAIL ADDRESS _________________

Please indicate planned holiday arrangements or other dates when you are unavailable

From: ____________ To: ____________

NICHS is under no obligation to take account of holiday arrangements but will endeavour to do so.

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SECTION 2: EDUCATION

LEVEL

University, College, Secondary Education. (Starting with the most

recent)

DATES OF ATTENDANCE

EXAMINATIONS / SUBJECTS

TAKEN

RESULTS / GRADES

DATE ATTAINED

MEMBERSHIP OF PROFESSIONAL BODIES WHERE RELEVANT:

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SECTION 3: EMPLOYMENT HISTORY – PRESENT OR MOST RECENT POST

EmployerName & Address

Post Held DatesFrom/To

Reason forLeaving

Current Salary

Brief description of main duties and responsibilities: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

SECTION 3: EMPLOYMENT HISTORY (CONTINUED)

EmployerName & Address

Post Held & Main Duties / Responsibilities

DatesFrom/To

Reason forLeaving

Salary onLeaving

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Please continue on a separate sheet if required

PLEASE GIVE DETAILS OF ANY RELEVANT VOLUNTARY WORK

__________________________________________________________________________

__________________________________________________________________________

Section 4: MEDICAL HISTORY – Please give details of any periods of sickness over the last 2 years

Reason for Absence From To No. of days

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SECTION 5: SELECTION CRITERIA

IMPORTANT INSTRUCTIONS FOR APPLICANTS – PLEASE READ BEFORE COMPLETING

Please outline how you meet the essential criteria and any desirable criteria by providing clear and specific examples relevant to the criteria listed. Where possible please also give dates experience was achieved.

The selection panel will reach a decision on whether or not you meet each of the essential criteria on the basis of the evidence you supply. The onus is on you to provide sufficiently detailed examples in a succinct form to demonstrate that you have the experience of putting into use the competences that are needed for the post.

There is a strict word limit of 300 words per criterion

Please keep to the limit of 300 words per criterion. Any information over and above this will be removed during the admin check and will not be passed on to the short-listing panel.

It is recommended that you use the following model to describe your accomplishments: -

 

Challenge: Describe a specific example that relates to the criteria

 

Context: Explain the context or background to the example. Who else was involved? What were the particular circumstances etc?

 

Action: Outline the specific actions you took to meet the challenge

 

Result: Describe the result or outcome of your actions. Consider if, with hindsight, your actions were correct; what, if, anything would you do differently now; and what have you learnt from this experience.

Typed or word processed applications are preferable. If completing in manuscript, please ensure your copy is in legible block capitals

(Please continue on separate sheets if required.)

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Essential Criteria

Third level qualification in a relevant profession and two years experience of working in a multi-disciplinary setting on behalf of people experiencing a long term condition/disability

Or four years experience of working in a multi-disciplinary setting on behalf of people experiencing a long term condition/disability

Proven track record in developing and delivering programmes to a client base

Excellent prioritisation and organisational skills to meet tight deadlines.

Proven ability to use assessment tools in case management and evaluation

Proven ability in effective goal setting to achieve client outcomes

Proven experience of the delivery of health related presentations to clients and other audiences

Proven experience of effectively developing successful relationships with clients, health professionals and within teams

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Proven track record in working with volunteers

Proven communication skills to include confidence in public, speaking as well as written communications.

Proven experience in all Microsoft Office Packages and Client databases

Desirable Criteria

Knowledge of the voluntary and community sector

Experience of working with statutory agencies

Experience of working with people affected by chest, heart or stroke illnesses

SECTION 6: DISABILITY

The Disability Discrimination Act 1995 defines a disability as ‘a physical or mental impairment which has a substantial and long term adverse effect on a person’s ability to carry out normal day to day activities. Candidates with a disability will be given equal consideration. However to facilitate the interview process it is necessary for applicants to complete the questions below.

Do you consider yourself to have a disability which is relevant to the post you have applied for

YES ___ NO ___

Please indicate any particular arrangements you would require to attend interview

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Please note candidates with a disability will have the opportunity to discuss their employment needs to enable NICHS to identify if reasonable adjustment can or should be made.

SECTION 7: CRIMINAL CONVICTIONS

Has the applicant ever been convicted of a criminal offence (unspent only)?YES____ NO_____

If yes, please provide details of all offences, penalties and dates. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Please note that having a criminal record will not necessarily be a bar to obtaining a position.

Is there any reason why the applicant cannot work with children/vulnerable adults? YES_____ NO ______

Is there any reason why the applicant cannot work in regulated activity? YES_____ NO______

N.B. Please refer to NI Executive document entitled ‘Changes to Disclosure and Barring: what you need to know’ for information on what is meant by regulated activity.

A copy of our policy on the recruitment of ex offenders is available on request.

SECTION 8: EQUAL OPPORTUNITIES MONITORING

(Return with your application form in a separate envelope)

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DECLARATION

To the best of my knowledge and belief the content of my application is accurate. If NICHS becomes aware that I have provided misleading or false information, I understand this may lead to the termination of my employment.

SIGNED ______________________________ DATE ______________________

NICHS is an Equal Opportunities EmployerPlease note that NICHS operates a strict no smoking policy

Monitoring Form

NICHS is an Equal Opportunities Employer and our policy is to ensure that no job applicant receives less favourable treatment on the grounds of Race, Religious Belief, Political Opinion, Gender, Marital / Family Status or Sexual Orientation.

Under the Fair Employment (NI) Act 1989, NICHS is required to seek the information below which will be treated in the strictest confidence and used for Monitoring purposes only. This sheet will be detached from the application form and will be made available to the Monitoring Officer only. Failure to complete and return this form will result in disqualification.

Please answer the following questions by ticking the appropriate box:

1. Gender: Male Female

2. Marital Status: Married Single Civil Partners

3. Community Background:

Regardless of whether they actually practice a particular religion, most people in Northern Ireland are perceived to be members of either the Protestant or Roman Catholic communities.

Please indicate the community to which you belong:

I am a member of the Protestant community: ____

I am a member of the Roman Catholic community: _____

I am not a member of either the Protestant or the Roman Catholic communities: ____

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For Office Use Only

Applicant Ref: ________________________

Date Received: _______________________

If you do not answer the above question, we are encouraged to use the residuary method to make a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file.

4. Age

Please state your date of birth: ________________________

5. Racial Group

My Nationality is: _____________________________________

6. Disability: The Disability Discrimination Act 1995 defines a disability as ‘a physical or mental impairment which has substantial and long term effect on a person’s ability to carry out normal day to day activities’.

Do you consider that you are a disabled person?

Yes: ____ No: _____

If you answered yes, please indicate the nature of your impairment by ticking the appropriate box or boxes:

Hearing impairment ___ Sensory impairment ___

Mobility impairment ___ Cognitive impairment ___

Learning disability or difficulties ___

Long-standing or progressive illness or health condition ___

Mental health condition ___

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