Nice Catering Company Limited

Company Profile 2017 - 2018

About Us

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M/S: NICE CATERING LIMITED is the Tanzanian catering services registered Company since 2002 under the Companies ordinance Cap 213 with headquarters in Dar Es Salaam at

innovative catering services to our customers. . It was registered on 2002 under the company ordinance Cap 213.

M/S: NICE CATERING LIMITEDthe catering and maintenance services on this demanding project. A full balanced menu for both a la carte

M/S: NICE CATERING LIMITED is one of pride in performance and integrity plus a level of commitment that comes from employee satisfaction and motivation. Our professionals are dedicated to providing clients with value-focused service and results.

M/S: NICE CATERING LIMITED seasoned Operation manager, Project Managers, Supervisors, Canteen Managers and Executive Chefs are known for their leadership, applications of highest related standards and technology, and ability to achieve Clients’ highest satisfaction levels.

Experienced in various projects based in large military services, Financial institutions, Universities, etc M/S: NICE CATERING LIMITED has earned a reputation for developing and using leading-edge con-cepts to solve challenging situations. Our standard is to incorporate skills developed in one industry into

to learn, anticipate, and adapt to an ever changing set of client’s needs and desires, has enabled M/S: NICE CATERING to establish and retain long-term client relationships.

KARIBU HOUSE, NKURUMA / SIKUKUU, 2FLOOR;

OUR VISION, OUR MISSION, OUR VALUES AND OUR SERVICES

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OUR VISION“To be a world class catering services provider in hospitality industry”

OUR MISSION

OUR VALUES• Customer Services• Excellency• Innovation• Partnership and Trust• Professionalism• Accountability

OUR SERVICES

• Weddings, engagements, bridals• Parties and banquets• Event management• Trade shows• Conferences• Presentation and Lecturers• Corporate events• Corporate meetings and summit• Corporate parties• Trade fairs• Cooperate holiday and end year parties• Honoree galas• House keeping• Laundry, etc

“Everyone in Nice Group of Companies is committed to consistently delivering superior service in the most e�cient way, for the shared bene�t of our clients and customers, shareholders and employees”Assist with implementation of catering sales and marketing strategies, including securing new accouts, maintaing existing accounts, and executing factical plans for the company.

RUNGWE PALACE HOTEL

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M/S: NICE CATERING LIMITED, we have our very own famous Rungwe Palace Hotel. It ‘s a 3 star hotel located at Kariakoo livingstone/ Mahiwa Street, with 70 rooms, 38 single rooms, 5 suite, 27 double.

OUR EXPERIENCE CUSTOMERS

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M/S: NICE CATERING LIMITED currentlyprovides catering and facilities management on the below list-ed clients

Tanzania military• Air wing -JKT• Mgulani - JKT• SMH-Pangawe• Oljoro- JKT• Kalunde-KTC• Chita-JKT• RTS Kihangaiko• Makao Makuu -MMJKT• Ngerengere-JWT• Chuo cha kijeshi cha Sayansi yaTiba–Lugalo• Mererani• Kunduchi IMP

• University of DSM (School of Journalism)• Mabibo Hill Park View

• TPDC (Tanzania Petroleum)

Industries• Twiga Cement Dar es Salaam• T• TBL

obacco processors limited

Universities and Schools• Dar Es Salaam Institute of Technology (DIT)• Mbeya University of Technology (MUST)• Arusha Technical College• Arusha International School

Banking• Bank of Tanzania ( BOT)

• Exim BankHotel• Rungwe Palace Hotel

Gas and oil industries• Oryx Tanzania ltd• Total

Mining industry.• Stamigo• Acacia (Buzwagi Site)

ld company limited

International organization’s• Save the Children• Amref international• United nations development programme-UNDP HEAD OFFICE, MASAKI

Government Institutions• TMA UBUNGO PLAZA• AIRP ORT (TCAA)• Medical Stores Department (MSD)• National Housing Corporations’ (NHC)

WHY ARE WE DIFFERENT

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“M/S: NICE CATERING LIMITED

M/S: NICE CATERING can deliver services on a sole supply or regional basis. Our objective is always todeliver customer satisfaction whilst participating in Clients’ commercial target achievements. M/S: NICE CATERINGservice solutions.

We list below some of our key strengths for the successful execution of projects:

a) CapabilitiesM/S: NICE CATERING serves clients on a wide array of issues, regardless of industry sector. Our capabilities

M/S: NICE CATERING capabilities are focused on the issues most important to our clients.

b) Local knowledge:

proposed to engage in a given project are carefully selected based on their maturity, experience, knowledge and ability to

c) Technical Abilities:

experience substantially sensitizes our team to the vigorous service demands of the institutional and environ-mental demands.

d) Our Approach

e) Management CommitmentRegular scheduled and surprise visits of M/S: NICE CATERING management to sites and to the Client’s Man-

feedback reviews are undertaken.

f) Quality and ChoicesQuality control is carefully monitored by high-standards, by our specialized People in the Various Catering and related Services requirements.

g) Health & Safety:

M/S: NICE CATERING we utilize specialist environmental health and safety Personnel, guided by local and

through training programmes to our entire team. Random specialist audits at the work place subsequently en-sure absolute compliance. We get most of our fresh deliveries from local suppliers who have meet health & safety standards rules and regulations agreed when attending internal training Moreover weare registered with OSHA, TFDA and SGS.

h) Menu Planning and Healthy eating

carefully monitored by high-standards, by Our specialized People in the various Catering and related Services requirements, Our price and packages are very compatitive and friendly in are such ways to accomodate a large number at a discounted rate, depending on the choice and selection of menu.

i) TRAINING AND DEVELOPMENT M/S: NICE CATERING regards our employees as most valuable assets. We are committed to

a high performance organization and sustainable succession in the long run. Our career development plan is monitored by HR and management committee on quartely basis.

OUR PEOPLE

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At NICE CATERING -

a strong Teamwork ethic throughout the organization.

Our culture is one of opportunity – from both a professional and personal perspective.

NICE CATERING, provides an unmatched experience whatever your Career goals. We strongly believe in Professional Career Development.

Our people actively contribute to case teams at every level, and people are rewarded in accordance to their performance and contribution to team building, and team achievements while Working individually.

KEY PERSONNEL

• YONA KAPOLESYA - GROUP CHAIRMANM/S: NICE CATERING SERVICES, MR SONELO has

vast experience in catering services, his multitalented yet practical and strategically made possible the ac-quisition and development all major accounts and successful marketing drives

• SARAH KANDURU - GROUP SECRETARYShe has a massive experiance in adminstration. She has a power in certain contracts on company behalf.

with statutory and regulatory requirement and for ensuring that decisions of the Board of Directors are implemented.

SENTHIL KUMAR - DIRECTOR OF OPERATIONS he is a company Operations Director, he is responsible for developing, directing, coordinating and oper -

CHRISTIAN SONELO - CEOHe is a Chef Executive O�cer, with a vast experience in �nance, Economics, Human Resources and administration in UK, SPAIN AND FRANCE. Is responsible for all day to day management decisionand also is responsible for long and short term plans.

MALIMA MUKAMA - DIRECTOR OF FINANCE (CPA)He is a company �nance director, responsible for strategic �nance and overseeing the overall �nancial aspects, Mr. Mukama has over 10 years of experiance and exposure in �nance.

ASHA SONELO-DIRECTOR OF ADMINISTRATIONShe is director of administration, with an experince in Enteprise Management in China. She is responsible for all administration aspects of the company. She has 10 years of experince in President o�ce regional administrative and local goverment.

OUR PEOPLE

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LUCKY MGANGA - HUMAN RESOURCES MANAGER-

tions, industrial relations, employment laws, compliance, disciplinary and grievance issues, redundancies etc.

DANIEL RUEBEN MORENI- TRANSPORT MANAGER

the company from routine to servicing.

SHABANI KIMBO STEVEN - HSE MANAGER

JORAM MJUNGU MAGESA-EXECUTIVE CHEF

preparation of a particular cuisine, Has ultimate authority over the menu and operations in the kitchens.

He has extensive experience in managing health, Safety, Quality and Environment issue based on food safetymanagement systems and occupational health and safety. Together with full knowledge ISO implementations systems, knowledge and experiance in mines, gas, universities, hotels ets.

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COMPANY’S ANTI-BRIBERY POLICY

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OUR CODE OF CONDUCT:-

pany. In particular, the company’s managerial level has a special responsibility to lead according to these standards.

a) Comply with the local laws, regulations and company standards:• We must act with integrity and honesty in all circumstances and at all times• We must comply not just with the letter but also with the spirit of all relevant with legal and regulatory

following their exact wording.• We are individually responsible for complying with the company standards, local laws and regulations.

b) Do not misrepresent the company or its products or services:-

garding to the customer’s interests.• Provide relevant and complete information to customer’s to ensure they have the best choice of product options.• Explain product features clearly both orally and in any marketing literature.

c) Reject bribery and corruption:

.noitpurroc dna yrebirb fo smrof lla esoppo eW .seulav dna ssenisub ruo segamad noitpurroc dna yrebirB •

d) Speak up:• We must speak up if we suspect any actual, planned or potential behavior that may breach any laws, reg-ulations or company standards.

.sredlohekats ruo yb su ni decalp tsurt eht dna noitatuper ruo senimrednu secitcarplam dna tcudnocsiM •-

dure to speak up.

COMPANY’S ANTI-BRIBERY POLICY

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-terest.

manner.

f) Resolve customer complaints quickly and fairly:• How we handle complaints is the key to out serving our customers.

whose have encountered no problems at all.• Complaints, if they are dealt with quickly and professionally, are and opportunity for us improve our ser-vice to customers.• We must ensure that all complaints are resolved quickly, fairly and recorded appropriately.

and data protection. .os od ot dettimrep yllagel era ew taht erus yletulosba era ew sselnu noitamrofni niatrec laever ton tsum eW •

Breaches may lead to regulatory penalties as well as legal action.

h) Treat our people fairly:• We must meet the expected standards of performance, behavior and conduct.

employees.• We must treat our colleagues with fairness and respect, help them grow, enable individual to make a dif-ference and team to win.• We aim for a multi-talented, diverse and representative workforce.

i) Be open and honest with regulators:• We must be open and honest when dealing with our regulators.• We must never cover up a problem from the regulator, pursuing with this course of action is strictly pro-hibited and not only is a breach of company standards, but also may be in breach of local law and regulations.

j) Compliance with this code of conduct:• Business will explain to employees our values, the standards required under this code and any associated responsibilities.Business must be able demonstrate that procedures are in place to ensure compliance with all requirements under this code and periodic audit will be undertake by internal audit.• Failure to comply with this code may lead to disciplinary or criminal action being taken against individ-uals.

Authorised Signature: Mr. YONA KAPOLESYA - CHAIRMANNice Catering Company Ltd19th August, 2014

COMPANY HEALTH AND SAFETY POLICY

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M/S: NICE CATERING COMPANY LIMITED recognizes that the occupational health and safety of employee is of paramount importance and upholds the belief that safety takes precedence over convenience.

M/S: NICE CATERING COMPANY LIMITED shall be the duty of all employees from the top manage-ment downwards.

M/S: NICE CATERING COMPANY LIMITED undertakes to comply with all health and safety legis-lation in the sprit as well as the letter of the law.Obligations M/S: NICE CATERING COMPANY LIMITEDenabling all work activities to be carried out safely, and with all possible measures taken to remove (or at least reduce) risks to the health, safety and welfare of workers, authorised visitors, and anyone else who may

We are committed to ensuringwe comply with the Work Health and Safety Act , the Work Health and Safety Regulations and applicable Codes of Practice and Standards as far as possible.

Responsibilities:Management: Will provide and maintain as far as possible: • a safe working environment • safe systems of work • plant and substances in safe condition • facilities for the welfare of workers• information, instruction, training and supervision that is reasonably necessary to ensure that each worker is safe from injury and risks to health • a commitment to consult and co-operate with workers in all matters relating to health and safety in the workplace

COMPANY HEALTH AND SAFETY POLICY:

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Each worker has an obligation to: • comply with safe work practices, with the intent of avoiding injury to themselves and others and damage to plant and equipment • take reasonable care of the health and safety of themselves and others • wear personal protective equipment and clothing where necessary • comply with any direction given by management for health and safety • not misuse or interfere with anything provided for health and safety • report all accidents and incidents on the job immediately, no matter how trivial • Report all known or observed hazards to their supervisor or manager.

in health and safety precautions.

which are likely to results in injury to self or other persons and or damage to property

Employees handling the M/S: NICE CATERING COMPANY LIMITED internal transport (motor vehicles etc) shall be expected to follow required procedures, rules and regulation while doing so.

Application of this policy

• We seek the co-operation of all workers, customers and other persons. We encourage suggestions for real-ising our health and safety objectives to create a safe working environment with a zero accident rate.

Authorized Signature: Name: YONA KAPOLESYA - CHAIRMANIn the capacity of: CHAIRMANDuly authorized to sign the application for and on behalf of: M/S: NICE CATERING COMPANY LIMITEDDate 26 Day of August 2015

HYGIENE POLICY

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Safe Equipment and Facilitiessur-

gical equipment, bandages, plasters and other medicines can be recommended for First AidServices.

the kitchen to notice.Kitchen wear has to be placed in placed in the changing room of the cafeteria.

Measure to reduce the risk of HIV Virus Raising awareness about HIV/AIDS to employees by increased understanding about the disease through dissemination of information and through generating discussion, HIV voluntary counseling, testing and referral services and sexually transmitted infection (STI) diagnosis and treatment.

Authorized Signature: Name and Title of Signatory: YONA KAPOLESYA - CHAIRMANCompany Name: NICE CATERING COMPANY LIMITED

NCC is committed to responsible corporate citizenship through support for local communities in area impacted by its activities. NCC will do business in a manner that supports creation of prosperous and sustainable commu-nities in the areas surrounding its activities.

To achieve this, NICE CATERING COMPANY LIMITED shall;• Adhere to legal guidelines for safety and fair dealing. Every partnership and collaboration will be open and

Respect the Law including anti-bribery and anti-corruption practices. Our company is also committed to always honor its internal policies. • Conduct business with integrity and respect to human rights. Establish appropriate policies and procedures to promote good business ethics. Examples are respect towards the consumer, ethical corporate governance and anti-corruption practices. Our company will follow society’s ethical expectations.• Recognize the need to protect the natural environment. Keeping the environment clean and unpolluted is a

will also play an important role. • Ensure that,wedon’t risk the health and safety of our employees and community. Also will avoid harming the lives of local and indigenous people. We’ll support diversity and help preserve important cultural elements.• Dedicate to protect human rights. It’s a committed equal opportunity employer and will incorporate all fair labor practices. It’ll ensure that its activities do not directly or indirectly violate human rights in any country (e.g. forced labor).•

we have a tendency of providing aids to children ofans centre’s, among of those aids is to pay school fees to some

• Our company may sponsor volunteering events from other organizations.Support the clients health initiatives related to HIV/AIDS, Malaria,TB and other diseases endemic to the project areas to enable Improvement in community health. • we’ll pay attention to. Examples of corporate social responsibility activities include conserving energy, recycling, reforestation excursions and incorporating environment-friendly technologies.• On supporting the community,at the commencement of a project, NCC will meet with local village council for the purpose of contracting labour and supplier if applicable.• -ing with local farmers to supply the long term camps with fresh quality vegetables.• NCC may initiate and support community investment and educational programs. For example, it may begin

movements to promote cultural and economic development of global and local communities. • Also our company will actively invest in R&D. We’ll be open to suggestions and listen carefully to ideas. NCC will try to continuously improve the way it operates.• opportunity for co-ordinate involvement.

Authorized Signature: Name and Title of Signatory: YONA KAPOLESYA - CHAIRMANCompany Name: NICE CATERING COMPANY LIMITED

CORPORATE SOCIAL RESPONSIBILITY (CSR) POLICY.

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GENERAL INFORMATION

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COMPANY NAME: Nice Catering Company Limited CONTACT NAME: YONNA SONELOEMAIL ADDRESS: info@nicecatering.co.tz / lubiganice@yahoo.comBANK DETAILS: EXIM BANK, LUMUMBA RDYEAR OF INCORPORATION: 2002OFFICE LOCATION: NHC BUILDING 9th FLOOR SAMORA AVENUETELEPHONE: +255 754 282834, +255 654 963494, +255 677 025260

COMPANY LITIGATION HISTORY

and its compliance an M/S: NICE CATERING COMPANY LIMITED IS THE FREE CORRUPTION ZONEand we obey all the laws of UNITED REPUBLIC OF TANZANIA by paying all the necessary taxes to TANZANIA REVENUE AUTHORITY (TRA) and VALUE ADDED TAX (VAT)

Authorized Signature: Name and Title of Signatory: YONA KAPOLESYA - CHAIRMANCompany Name: NICE CATERING COMPANY LIMITED

Company Certificates

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Company Certificates

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Company Certificates

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Company Certificates

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Company Certificates

NICE CATERING CO. LTDNkuruma / Sikukuu, Karibu House, Floor no 2P.O Box 6138 Dar es Salaam - Tanzania, Tel: +255 222 110663, Mob: +255 677 025260Email: info@nicecatering.co.tz, lubiganice@yahoo.com, Web: www.nicecatering.co.tz