NHS informScotland’s National Health Information

Service

Arlene CampbellNHS inform Partnership Manager

• Online

• Telephone

• Face to face

Telephone

• NHS inform: 0800 22 44 88 (anonymous)• Health Information Advisors• General health information enquiries

• Illnesses / Conditions • Treatments • NHS Services • Current Health Issues • Support Service Directory

Online Enquiries• Approximately 250 enquiries per

month• ‘Same but different’!

- more complex- no cue’s or additional information

• More scripted response• Processes in place for

identification of potential symptomatic enquiries.

Developments

• Mental Health & Wellbeing

• Carers• NES information plus

content• Live Well• Cancer• Palliative Care• Bereavement• Learning Disabilities

• Better Together

• ‘Know who to turn to’

• Living and Dying Well

• Medicines information

• Children/Youth Zone

• Life Begins @ 40 (roll out Feb.2011)

• Long Term Conditions

‘Face to Face’ Delivery of

Health Information

Partnership

Other NHS Organisations

SpecialHealthBoards

LibrariesLA & Health

Voluntary Organisations

& CharitiesPublic

Educational Institutes

Pharmacies

SGHD

NationalOrganisations

RegionalHealthBoards

NHSinform

• NHS inform online – NHS inform online – www.nhsinform.co.uk

• NHS inform information helpline and online NHS inform information helpline and online enquiry serviceenquiry service

‘‘Face to Face’ information Face to Face’ information provisionprovision

NHS inform will support a co-ordinated approach to the delivery of health

information at a local level.

Why ‘ Face to Face’ ?• People still value face to face

interaction.• Trust• Personalised approach• Appropriate situation

Your Community, Your Health

Your Community Your Health

Will provide people with quality assuredhealth information, in community

settings,to enable them to make informed

decisionsabout their health and healthcare

Email us nhs.inform@nhs24.scot.nhs.uk

NHS inform Partnership Managerarlene.campbell@nhs24.scot.nhs.uk