B Y T O M G I L L E S P I E

NHQA CRITERIA

TRADE RELAT IONSHIPS

RELATIONSHIPS

• Partnering approaches and the framework utilized

promote high performance relationships with

trades, suppliers and manufacturers.

IMPROVEMENT

• Improvements are accomplished utilizing a

systematic process linked to goals & objectives.

• Selection of trade partners is a documented

process with key criteria for decision making.

• The value each trade partner would bring in

reaching goals is an important criteria.

COMMUNICATION

• Communication channels exist is all areas of the

organization that interact with trade partners.

• Communication is done in various ways including a

trade council.

DEVELOPMENT

• Documented development goals exist for each key

trade partner.

• Documented development goals are reviewed with

each key trade partner on a regular basis.

PERFORMANCE

• A process for determining trade partner performance is well documented.

• Trade performance is tracked and recorded.

• The process of determining trade performance is adhered to systematically.

• The performance system has a feedback system which tells them when they are in compliance.

PREVENTION

• Trade partners are fully utilized in teams using data

to prevent problems.

• Trades communicate problems to promote

prevention and continual improvement.

CONTRIBUTION

• Trade partners participate in company business

planning.

• Trade partners participate in charitable activities.

• Trade partners lookout for the company while

conducting their business and doing their work.

INTEGRATION

• Trade partners participate in planning and

improvement activities with full representation of

the trade base.