NHBS Environment Bookstore at the 33rd IAMSLIC Conference, Sarasota

Anneli Meeder, NHBS, Totnes, United Kingdom

10/09/07 NHBS Environment Bookstore 2

Once a librarian…

• Library Science Degree, Germany

• Small Special Libraries 1996-2005

• Bamfield Marine Station 1998/99

• Triton Environmental Consultants 2002-05

10/09/07 NHBS Environment Bookstore 3

Bamfield Marine Station

10/09/07 NHBS Environment Bookstore 4

… always a librarian

Title Researcher / Cataloguer at NHBS Environment Bookstore since 2005

10/09/07 NHBS Environment Bookstore 5

NHBS Snapshot

• NHBS = Natural History Book Service

• Founded in 1985 by Bernard Mercer

• Based in Totnes, Devon, UK

• Current staff: 16

10/09/07 NHBS Environment Bookstore 6

NHBS Snapshot

• Titles in online catalogue: 105.000• Online shop before Amazon.com existed!• Customers worldwide:

– Libraries, Organisations, Individual Customers– Trade Distribution

• Gratis Book Scheme

10/09/07 NHBS Environment Bookstore 7

Range and Title Information

• Subject areas covered: – Natural History– Environmental Science– Conservation– Sustainable Development

• All languages, all countries, almost all types of publications in print (no journals!).

10/09/07 NHBS Environment Bookstore 8

Range and Title Information

• About 500 new titles added to the NHBS catalogue each month– Sources: publishers, authors, customers

• New books are announced in the Monthly Catalogue

• Occasional subject catalogues

• Online Catalogue at www.nhbs.com

10/09/07 NHBS Environment Bookstore 9

Delivery and Returns

• International Delivery

• Secure shipping

• Extra careful packaging

• Flexible returns policy

• Flexible shipping options to save cost and hassle, can be tailored individually

10/09/07 NHBS Environment Bookstore 10

Discounting and Invoicing

• Library accounts can receive discounts of up to 15% per title

• Library accounts: Invoicing on Account

• Multiple payment methods accepted

• Currencies: Sterling, US$, Euros

10/09/07 NHBS Environment Bookstore 11

Standing Orders & Series

• Volumes in Monographic Series are catalogued

• We accept standing orders for all monographic series in print

• Firm standing orders / notify standing orders

10/09/07 NHBS Environment Bookstore 12

Title Research

• We research the availability of any title

• Utilising our good contacts to publishers and suppliers around the world

• Many books come to our attention through customer research requests

10/09/07 NHBS Environment Bookstore 13

Customer Service

• Dedicated team with 22 years experience• Multi-lingual• Reachable by

– Email– Mail– Phone (we’ll call back)– Fax– In Person

10/09/07 NHBS Environment Bookstore 14

NHBS staff

10/09/07 NHBS Environment Bookstore 15

Invitation

• NHBS table in the hotel

• Drop by for a visit if you are in the Totnes area

• ameeder@nhbs.co.uk• customer.services@nh

bs.co.uk