NH Circle Pocketbook A6
Transcript of NH Circle Pocketbook A6
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Honda Motor Europe Ltd.
Caversham Bridge House, Waterman Place, Reading RG1 8DN
Telephone +44 (118) 956 6399 Fax +44 (118) 955 4772
Issued 01/98
NH Circles
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NH CircleAssociate Pocketbook
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5
A small team
of Associateswho decidevoluntarilyto tackle aproblem that
will improvetheir area
What is an NH Circle?4
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6
you !
Who should join?
Any Associate can and should
take part, because NHC is
for all of us.
You do the job. You know the real problems. You have the best
ideas on how to solve your problems and improve your workplace.
You are the expert. No-one else can see what you do.
NH Circle is not just something that is done by Associates in
manufacturing. Improvements can and should be made in the
Office and Engineering areas too. These are just as important.
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8 9What does it result in?
a better quality product
a better working environment
increased customer satisfaction good teamwork using a
common approach to
problem solving
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10 Why should I do it?
In short, because your
participation in your NH Circle
will make your working timemore rewarding and improve
your workplace.
It'll increase your long-term job satisfaction and increase your
understanding of your work.
Your participation in NH Circles will also help your personalgrowth by giving you positive experiences within the workplace.
And also give you a greater say in Honda.
me ?
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How could we organise one?
Ideally, your circle should consist of between four and
six Associates.
That way, you'll have plenty of people to create solutions efficiently.
Yet every member will have a chance to air their opinions.
The first time you convene your NH Circle, you should
introduce yourself to anyone who doesnt yet know you.
Be honest. Present your strengths and weaknesses, so your
fellow team members understand each other.
Appoint a leader. He or shewill focus your activities on your
improvement goal.
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Then choose a
name for yourNH Circle
Youll work moresuccessfullyif you have
your own
team identity
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The Stages
1 Form a circle
3 Choose a theme
4 Set a schedule
and target
5 Understand
your current
situation
10 Reviewing
your NH Circle6 Analyse data
to find a cause
2 Look at the problems
in your workplace
7 Choose
a counter
measure
9 Making the
presentation
8 Check the
effectiveness of your
counter measure
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16 Stage 1: Form a circle
First you should have an
in-depth discussion to decide
how to move forward.
Make sure you have your say. Its your responsibility to develop
ideas and deepen discussion - you shouldn't leave it all to your
elected Circle Leader.
You'll also find it easier if you look at what other NH Circle teamshave achieved, and how they did it.
Stage 2: Look at the problems in your workplace
Having discussed your general
approach, consider whats
happening in your workplace.Ask questions such as:
do we cause any problems to our customers?
do we have difficulty in doing our job?
are we efficient - or is there waste or scrap?
do we have to rework or rewrite systems
or documents?
is there anything that you can do to further
improve safety in your workplace or the general
working environment?
Remember. Look carefully to find the problems.
Some are so obvious that you may overlook them.
You shouldlisten to others.Be positive andco-operative
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Stage 3: Choose a theme
Your theme is the area your
Quality Circle has chosen
to address.
Be careful to pick a theme that your Quality Circle can tackle
effectively. You should be able to use your own resources,
and must not require bought-in packages or expertise.
Your theme must be acceptable to all members, and will benefit
you and others in and around the workplace.
We would strongly recommend you do not choose too big a theme.
Ideally, you should look for a problem that can be solved within
4-5 months.
18 19Stage 4: Set a schedule and target
Use your experience and
knowledge. Have an in-depth
discussion with all circle members.
Decide what needs doing, who is responsible, and when the
activity will finish. Choose very carefully which Circle members
should do which job. Take into account each Circle members
personality, skil ls and ability.
If you can you should define your target exactly using concrete
figures. Choose Our target is to reduce wastage from 5% to 2%
within four months, rather than Our target is to reduce wastage,
because its easier to judge if youve succeeded. But dont
forget to challenge and question the target - you must be realistic.
In time you'll discover that, with consensus, almost anything is
possible. And take your time - you should be devoting between
four and six hours a month to Circle activity.
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20 Stage 5: Understand your current situation
Collecting information about thecurrent situation is one of the
most critical stages in your
Circle activity.
Be thorough and factual. Avoid imposing opinions and dont
make pre-judgements. And make sure you have enough
information, because without an effective baseline you cant
measure your results after you've applied your counter-measures.
Get the facts
21Stage 6:Analyse data to find a cause
Now youre ready to look for
the cause of the problems.
You can use common sense to attack many problems within your
workplace. However, your training will also cover a number of
special tools that will help you understand the situation more exactly.
Analyse the information by type or location. Show the current
situation or method, and look at the data youve gathered to
highlight the problems. Where are they? Why are they happening?
Take care at this stage. If you fail to find the real cause of your
problem, your developed solution is unlikely to work.
If you needhelp ask yourteam leadersor co-ordinators
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22 Stage 8: Check the effectiveness of your counter-measure
You must check the effectiveness of your counter-measures very
carefully at every step.
Youve taken a great deal of time and effort to get this far, so plan
how youre going to implement counter-measures.
Ask yourself these questions:
who will do it?
when will it be done?
where will it be done?
why are we doing it?
how will it be accomplished?
Now youre ready to implement your counter-measure.
If you find the problems still there, or only partially solved, after
implementing the counter-measure, it means you did not identify
the real cause of the problem.
Use graphs to help you
understand real effectiveness.Vague feelings can be misleading.
23Stage 7: Choose a counter-measure
Your solution should have
three characteristics. It should:
tackle the real cause of the problem
be easy to implement and monitor
be low cost
Start by brainstorming. Hold a Circle meeting, and allow everyone
to talk. Be open to their ideas and develop them with as much
energy as you do your own. Attack the problem from every angle
you can think of. Develop others ideas.
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If youve solved
a problemsuccessfully,
you must tryto maintainthe level ofeffectiveness
you have
achieved
Weve found its a good idea
to set out a visual control.
That way its clear if anything
starts to go wrong.
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Stage 9: Making the presentation
As you have probably guessed
by now, you shouldnt leave
the presentation to one person.All Associates in the team
should be involved.
Show the whole picture, and explain:
1 How and why you chose the theme, and set the goal.
2 Explain the problem clearly, based on the datayou gathered.
3 Your understanding of where you have
reached today.
4 How you analysed the problems, and pinpointed
the real cause.
5 How you chose and implemented your
counter-measure.
6 How you checked its effectiveness.
7 What steps you have taken to prevent the problem
happening again.
8 How you reviewed your activity.
9 Your plan for the future.
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Presentations are usually limited to 10 minutes.
And dont forget to practice the presentation in advance.
Make your
presentationclear and brief
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Stage 10: Reviewing your NH Circle activity
NH Circle activity is continuous.
Its important to always review
what has been done, soyour next theme will be even
more successful.
You should ask the following questions:
did all the Circle members get involved?
did the Circle members work well as a team? did we listen to each other?
what things did we do well?
what things could we have improved on?
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So now youare ready tostart yournext theme!
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30 NH Circles round the world
As an Associate of Honda in Europe, you are a member of the
Afro European Bloc, one of four blocs across the world - the
other blocs are Japan, The Americas and Asia (Oceania).
Each bloc holds its own convention - usually annually - for the
top NH Circles from each business group within its area. The
blocs' six winning Circles then go forward to the World convention,
held every two years - or to other blocs conventions in other years.
So, as well as making improvements to your workplace and work
and also learning new skills, NH Circles represent a real opportunity
to meet other Honda Associates within the Afro European Bloc
and from across the world.
NH Circles
As a key part of the companys
goal of realising a new Honda,
NH Circles were originatedin 1978.
In that first year 11,016 Associates formed 1,062 Circles in
Hondas Japanese Manufacturing facilities. By the mid 90s
NH Circles had become a truly global undertaking with over
113,000 Associates taking part in nearly 14,000 Circles.
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Now Honda
Next HondaNew Honda
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You're probably not yet ready to
start forming your own NH Circle,
though. Thats why your NHCpromoter will train you so you're
totally at home with taking part
in NH Circles.
Please see page 38 for detailsof your NHC contacts.
Where do I go from here?
This pocketbook is designed
to tell you about the concepts
involved in taking part inNH Circles, and what they
can do for you. It will also act
as a valuable reference for
you over the coming months.
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Award-winning NH Circles
Sherlock Holmes
from Honda Italia
Front cowl to screen matching
Component manufacturing faults were leading to great amounts
of wasted time repairing before assembly was possible. A Pareto
diagram showed the largest number of problems were in front
cowl to screen matching not complying with quality standards.
Building a Cause and Effect diagram enabled the Sherlock
Holmes circle to pinpoint the causes of problems. Having
developed and implemented appropriate counter-measures,
the team hit its target and successfully reduced repair time.
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Threeaward-winningNH Circles fromthe 1997 AfroEuro Conventionin Barcelona ...
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Grimewatch
from Honda UK Manufacturing
Reduce dirt contamination of newly sprayed panels
Grimewatch collected data and identified roof panels were
most likely to be contaminated. The NH Circle set themselves
a target of reducing the overall rate from 31% to 15%, and
compared Accord with Civic production.
A Cause and Effect diagram helped identify possible causes of
dirt, and led to a series of counter measures being applied to
small production runs, and to discussions with suppliers. After
implementation, the overall rate of contamination has been
reduced to 13.6%.
Re-usables
from KELS, Belgium
Better re-use of cartons
Re-usables noticed a large number of cardboard cartons were
being disposed of, with unwanted environmental and economic
consequences. The NH Circle determined 40% of disposed
cartons were undamaged, and a significant proportion were
reusable, having the Honda logo, or no logo at all.
Using a Fishbone diagram, they identified counter-measures
to separate out the reusable cartons and carton sheets.
Implementing a series of counter-measures eventually ensured
no reusable cartons are now disposed of, decreasing packaging
costs by 32%.
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38 Contacts
These are the names of your NH Circle contacts:
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