NFTA-Metro Cleanliness Survey Results 2013-2014
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Transcript of NFTA-Metro Cleanliness Survey Results 2013-2014
• Survey Overview:
- Promotion: Metro rider alerts, instant updates and through the CAC
- Conducted online from Dec. 3 – 31, 2013
- 17 multiple choice questions with comment sections
- 605 responses were received
• 26% answered section on Metro Bus; 33% - Metro Rail; 42% - Both
- Response scale:
Excellent GoodNeeds
ImprovementPoor
Satisfactory Unsatisfactory
• Respondents who are satisfied with the cleanliness of the exterior of Metro Buses is 60%.
343 customers responded to this inquiry.
• Conditions observed regularly on Metro Bus:
343 customers responded to this inquiry.
• Respondents who are satis-fied with the cleanliness of Metro Bus Shelters is 43%.
• 7% of respondents do not use shelters during their trips.
343 customers responded to this inquiry.
• Conditions observed regularly at Metro Bus Shelters:
343 customers responded to this inquiry.
• Respondents who are satisfied with the cleanliness of the exterior of rail cars is 66%.
348 customers responded to this inquiry.
• Conditions observed regularly while using Metro Rail:
348 customers responded to this inquiry.
• Respondents rated the cleanliness of various components at Metro Transit Centers as follows:
343 customers responded to this inquiry.
PoorNeeds
ImprovementGood Excellent N/ A
8% 21% 45% 9% 17%6% 21% 47% 9% 17%5% 26% 44% 8% 17%10% 24% 43% 6% 18%16% 19% 14% 3% 47%8% 24% 41% 6% 20%
Answer Options
Restrooms
Walls and ceilings
Floors
Benches and seats
Grounds
Windows
• Conditions observed regularly at Metro Transit Centers:
343 customers responded to this inquiry.
1 (very poor) – 3%
2 – 4%
3 – 10%
4 – 15%
5 – 18%
6 – 16%
7 – 17%
8 – 13%
9 – 3%
10 (outstanding) – 1%
• Respondents rated the cleanliness of Metro vehicles and facilities as follows:
• Respondents indicated the general level of cleanliness of Metro vehicles and facilities as follows:
502 customers responded to these inquiries.
• 66 relative comments received.
- Favorable
• More focus appears to be placed on maintaining the level of cleanliness throughout the Metro system than in the past.
- Unfavorable
• Primary concerns are related to soiled seats, gritty floors and odor within the Metro system.
272 customers responded to this inquiry.