Next Phase of Next Phase of Service Delivery EffortsService Delivery Efforts

Services and Choice

BackgroundBackground Stakeholder meetings on December 13 and January 16-17

Meetings were held to discuss improvements and restructuring of current programs that serve CHA residents during the Transformation process.

Meeting notes were compiled by MacArthur Foundation and reviewed by CHA and the City.

Result of the meetings is a proposed structure that could be implemented in the Fall of 2003.

This set of programs is designed to 1) prevent homelessness; 2) help families return to new housing; 3) help families integrate into new communities; and 4) help families maintain or achieve stability.

Revised approach: Revised approach: Six types of supportSix types of support

1. RELOCATION: Assessments and referrals 2. RETURNING FAMILIES: Support by developer to prepare families3. NON-MOVING HOUSEHOLDS: Improved Service Connector4. SECTION 8: Support to households already in Section 8 housing.5. DEVELOPMENTS RECEIVING FAMILIES: Community-building and

intervention services at Ickes/Dearborn or other CHA developments (including demonstration projects)

6. HARDSHIP CASES: “Last-resort” supportive housing for hardship cases.

Various levels of service are envisioned to support virtually all CHA households. Service would be based on timing (to coincide with relocation or preparation to return) and the specific needs of each household or group.

Task 1: RELOCATING Task 1: RELOCATING FAMILIESFAMILIES

Approach: Conduct assessments of all relocating households and assign them into three groups such as:

Stable – basic support services Moderate – some support needed Hardship – intensive support needed

These ratings would be based on criteria such as housekeeping, substance abuse, domestic abuse, mental health, employment readiness, financial need and anti-social behavior.

Each relocating household would have a single point of contact throughout the relocation process to create continuity and develop trust and communication. The assessment team would make referrals to support services.

Task 2: RETURNING Task 2: RETURNING FAMILIESFAMILIES

Contract with developer one year before units are ready to prepare families.

Assess households and assign them into three groups:• Meet Criteria (Stable) – basic support services • Could Meet or get engaged in activities to meet

(Moderate) – some support needed • Most likely will not be able to meet – intensive support

needed

Services would include tenant requirements to meet site specific criteria.

Developer will be responsible for outcomes • Number of families that chose that site will meet criteria

and get housed

Task 3. NON-MOVING Task 3. NON-MOVING HOUSEHOLDSHOUSEHOLDS

Next Generation of the Service Connector Program

Ongoing support to CHA family households;

Provide general assessment of all households;

Provide continuous and reliable referral services with a single-point-of-contact for households whenever possible

Incorporate CDHS Emergency Services and/or information lines

Extended hours

Task 4: SECTION 8Task 4: SECTION 8 Support Section 8 households maintain their housing

stability Assess households and assign them into three groups:

• Stable – basic support services • Moderate – some support needed • Hardship – intensive support needed

Focus on identifying behaviors or problems that could affect stability

Review permanent housing choice• Staying in private market permanently - HCV services• Planning to return to public housing – referrals to prepare for

site criteria and, eventually, referral to developer

Task 5: Developments Task 5: Developments Receiving FamiliesReceiving Families

Intensive Case Management Assess households and assign them into three groups:

• Stable – basic support services • Moderate – some support needed • Hardship – intensive support needed

Community Building community building activities gang intervention violence prevention family support and community organizing

Pilot Programs

Task 6: HARDSHIP CASESTask 6: HARDSHIP CASES Families in danger of losing their housing subsidy

“last-resort” transitional housing supportive services in a facility 24-hour staffing access to professional intervention expertise.

Potential Programs and Services Supportive program for “grand-families” with special needs Residential drug treatment (like the current Family Recovery

Project), mental illness treatment provision of dedicated space in CHA developments, to provide

these types of services such as a supportive-living floor.