Next Generation Telephony Paper v 1 02

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2010 Microsoft Corporation. 1

Next Generation Telephony

Published: April 24, 2010

Updated with new naming: November 4, 2010


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This document represents the current view of Microsoft Corporation and its selected

partners on the issues discussed as of the date of publication. Because Microsoft and its

partners must respond to changing market conditions, it should not be interpreted to

be a commitment on the part of Microsoft or its partners, and Microsoft and its partners

cannot guarantee the accuracy of any information presented after the date of publica-

tion.

This whitepaper is for informational purposes only. MICROSOFT AND ITS PARTNERS

MAKE NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION

IN THIS DOCUMENT.

Complying with all applicable copyright laws is the responsibility of the user.

Microsoft or its partners may have patents, patent applications, trademarks, copyrights,

or other intellectual property rights covering subject matter in this document. Except as

expressly provided in any written license agreement from Microsoft or its vendors, the

furnishing of this document does not give you any license to these patents, trademarks,

copyrights, or other intellectual property.

2010 Microsoft Corporation. All rights reserved.

Microsoft, the Microsoft logo, Exchange, SharePoint, SQL Server, Office, and Windows

and are either registered trademarks or trademarks of Microsoft Corporation in the

United States and/or other countries. The names of actual companies and other prod-

ucts mentioned herein may be the trademarks of their respective owners.


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Executive Summary

Next generation telephony is delivered by Microsoft Lync Server 2010, a single,

comprehensive unified communications solution that includes enterprise grade teleph-ony, instant messaging, presence, and audio, video, and web conferencing, all integrat-

ed with commonly used applications such as Microsoft Office and SharePoint, and

with infrastructure elements such as Microsoft Active Directory, Exchange, and System

Center Operations Manager. Lync Server customers can extend the full set of communi-

cations capabilities to customers, partners, and suppliers over the Internet.

The user productivity benefits of integrating communications within desktop and line of

business applications are significant.Unicomm Consultingestimates savings of 2% to

12% of staff time based on productivity improvements, and highlights a customer that

reduced labor costs by 75% while simultaneously growing volume by 70%. Forrester

Consultingstudied 15 Microsoft UC customer deployments, and found a composite

563% ROI with nearly 1/3 attributable to individual and workgroup productivity im-

provements.1

Organizations can also realize significant total cost of ownership savings by unifying the

back-end communications infrastructure with other data center tools and techniques

including Active Directory, and by providing communications tools that are intuitive and

rapidly adopted by employees. Lync Server enables customers to eliminate separate

PBX and conferencing directories, utilize existing deployment and operations models,

and reduce help desk call volume and cost. It allows the replacement of travel with uni-

fied conferencing, and enables more efficient real estate management by making com-

munications as mobile as employees, both inside and outside the company walls.

1 This data is from a commissioned study conducted by Forrester Consulting on behalf of Microsoft.

RealPage, a software

vendor, projected adding

$2.5M to their 2009 bot-

tom line due to im-

provements in their sales

efforts made possible byOffice Communications

Server, whileLionbridge

estimates annual savings

of over $1M each in con-

ferencing and telephony

management costs.
http://download.microsoft.com/download/0/8/3/0839AB32-2EE5-4CB8-B488-32639F9EC969/Achieving_Cost_and_Resource_Savings_with_Unified_Communications.pdfhttp://download.microsoft.com/download/0/8/3/0839AB32-2EE5-4CB8-B488-32639F9EC969/Achieving_Cost_and_Resource_Savings_with_Unified_Communications.pdfhttp://download.microsoft.com/download/0/8/3/0839AB32-2EE5-4CB8-B488-32639F9EC969/Achieving_Cost_and_Resource_Savings_with_Unified_Communications.pdfhttp://www.microsoft.com/presspass/presskits/uc/docs/TEIMSUC.pdfhttp://www.microsoft.com/presspass/presskits/uc/docs/TEIMSUC.pdfhttp://www.microsoft.com/presspass/presskits/uc/docs/TEIMSUC.pdfhttp://www.microsoft.com/business/success/?StoryID=117http://www.microsoft.com/business/success/?StoryID=117http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000003543http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000003543http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000003543http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000003543http://www.microsoft.com/business/success/?StoryID=117http://www.microsoft.com/presspass/presskits/uc/docs/TEIMSUC.pdfhttp://www.microsoft.com/presspass/presskits/uc/docs/TEIMSUC.pdfhttp://download.microsoft.com/download/0/8/3/0839AB32-2EE5-4CB8-B488-32639F9EC969/Achieving_Cost_and_Resource_Savings_with_Unified_Communications.pdf


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Overview of Next Generation Telephony Based on Mi-

crosoft Lync Server

Consistent with the Gartner observation that the focus for enterprise telephony isnow in UC

2, Lync Server provides the full set of capabilities that position Microsoft in

the Leaders quadrant of the 2010Gartner Magic Quadrant for Unified Communica-

tions3, including telephony, IM, presence, and audio, video, and web conferencing.

The solution consists of:

Microsoft Communicator, a single, desktop client for IM, presence, voice, andaudio, video, and web conferencing.

IP and USB endpointsOptimized for Office Communicator. Microsoft Lync Server, SIP-based server software that provides registration,

routing, mixing, monitoring, and other capabilities.

Third party gateways and services for PSTN connectivity and emergency callrouting, and qualified via the Microsoft Unified CommunicationsOpen In-

teroperability Program.

Robust enterprise telephony

Lync Server is architected for high availability and scalability, and includes:

Automatic failover if a server becomes unavailable. Automatic failover if a data center becomes unavailable. Survivable communications for branch offices. Network agnostic call admission control to manage voice and video traffic

on constrained wide area network links.

Scale-up and scale-out deployment options.2Source: Gartner, Magic Quadrant for Corporate Telephony, August 2009

3Source: Gartner,Magic Quadrant for Unified Communications, July 2010

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a

graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain

vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor,

product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors

placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a

specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including

any warranties of merchantability or fitness for a particular purpose.

Customers may use serv-

ers from their vendor of

choice, and may select

survivable branch appli-

ances fromAudiocodes,Dialogic, Ferrari, HP, and

NET. They may also re-

use gateways from Cisco

and other vendors as

documented via theUC

Open Interoperability

Program.

Consulting firm

A.T. Kearneycites the

importance of a unified

solution as a factor in its

decision to deploy OCS

instead of expanding an

existing IP PBX deploy-

ment
http://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://www.audiocodes.com/microsofthttp://www.audiocodes.com/microsofthttp://www.audiocodes.com/microsofthttp://www.dialogic.com/microsoftuc/com_server2007/default.htmhttp://www.ferrari-electronic.com/en/products/officemaster-gate.htmlhttp://www.ferrari-electronic.com/en/products/officemaster-gate.htmlhttp://www.hp.com/solutions/microsoft/ucchttp://www.hp.com/solutions/microsoft/ucchttp://www.hp.com/solutions/microsoft/ucchttp://www.net.com/microsoftUChttp://www.net.com/microsoftUChttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000006132http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000006132http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000006132http://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://www.net.com/microsoftUChttp://www.hp.com/solutions/microsoft/ucchttp://www.ferrari-electronic.com/en/products/officemaster-gate.htmlhttp://www.dialogic.com/microsoftuc/com_server2007/default.htmhttp://www.audiocodes.com/microsofthttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/ucoiphttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.htmlhttp://www.gartner.com/technology/media-products/reprints/microsoft/vol10/article19/article19.html


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Lync Server 2010 provides Enhanced 9-1-1 services for North American customers us-

ing an innovative approach that eliminates the need for local emergency trunks and

Pseudo ANI management while simultaneously extending coverage to mobile workers.

Lync Server Enhanced 9-1-1 requires no additional on premise hardware or licenses,

and dynamically determines client location automatically based on network address

(including BSSID, port, switch, subnet, and MAC address) or user entry.

Robust Management

Lync Server includes identity based calling authorization, dial plan and call route man-

agement, call detail records (CDR) and Quality of Experience monitoring, and built-in

reporting.4

Lync Server enables administrators to control the operation of analog de-

vices connected to third party gateways, and simplifies the administration of gateways

by enabling dial string manipulation and other functions to be performed centrally ra-

ther than on each individual gateway.

Lync Server also integrates with Microsoft System Center Operations Manager to

provide real-time alerting capabilities that include not only server level alerts, but also

system level and end-to-end service level monitoring. This latter capability can be used

to pro-actively identify when network or other problems are affecting user communica-tions.

Finally, Lync Server utilizes role-based administrative controls (RBAC) for both com-

mand line and GUI interfaces to match the capabilities available to different individuals

and constituent groups to their specific needs and responsibilities. This enables organ-

izations to define the most effective administrative processes given their unique needs,

and to assign the right levels of access and control to the people implementing the

processes. This simplifies operations for administrators and lowers the risk of inadvert-

ent or malicious damage.

Choice of EndpointsLync Server customers benefit from investment and innovation by multiple partners, and

can select the resulting products which offer them the best value. For example, they

can choose from a rich selection of endpoints that areOptimized for Office Communi-

cator, including IP phone models fromPolycomandAastra, and USB, and PC products

offered by Polycom, ClearOne, Plantronics, Jabra, Logitech, Microsoft, HP, Lenovo, and

others.. Both IP phone and soft-phone endpoints utilize SIP for signaling and support

standard codecs, including RTAudio, G.711, G.722, and others, as well as QoS. These

optimized endpoints offer a high quality user experience and just works installation in

a wide variety of form factors and price points.

4Third party solutions fromAspect, Quest,FaceTime,Unify

2, PostCTI, Enabling Technologies, and others extend the

built-in monitoring capabilities to provide accounting and billing, compliance, call recording, and other capabilities.

ConnexonandIntrado

provide emergency call

routing services that

allow Communications

Server customers in

North America to pro-

vide region-wide En-hanced 9-1-1 services

using a single centralized

trunk.

New IP phone models

were announced at

VoiceCon Orlando 2010

byPolycomandAastra.

Optimized IP, USB, and

PC phone products are

offered by Polycom,

ClearOne, Plantronics,

GN Netcom, Logitech,

Microsoft, HP, Lenovo,

and others .
http://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/index.htmlhttp://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/index.htmlhttp://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/index.htmlhttp://www.aastra.com/cps/rde/xchg/04/hs.xsl/41299.htmhttp://www.aastra.com/cps/rde/xchg/04/hs.xsl/41299.htmhttp://www.aastra.com/cps/rde/xchg/04/hs.xsl/41299.htmhttp://www.aspect.com/eprise/main/server9/content/1200ContactCenterSoftware/2100Architecture/3200UnifiedIP/3200UnifiedIPhttp://www.aspect.com/eprise/main/server9/content/1200ContactCenterSoftware/2100Architecture/3200UnifiedIP/3200UnifiedIPhttp://www.aspect.com/eprise/main/server9/content/1200ContactCenterSoftware/2100Architecture/3200UnifiedIP/3200UnifiedIPhttp://www.quest.com/newsroom/news-releases-show.aspx?contentid=11218http://www.quest.com/newsroom/news-releases-show.aspx?contentid=11218http://www.facetime.com/solutions/microsoft.aspxhttp://www.facetime.com/solutions/microsoft.aspxhttp://www.facetime.com/solutions/microsoft.aspxhttp://www.unifysquare.com/powerview.aspxhttp://www.unifysquare.com/powerview.aspxhttp://www.unifysquare.com/powerview.aspxhttp://www.postcti.com/livepa.asphttp://www.postcti.com/livepa.asphttp://www.enablingtechcorp.com/DNN490/CEBPAddOnApplications/tabid/58/Default.aspxhttp://www.enablingtechcorp.com/DNN490/CEBPAddOnApplications/tabid/58/Default.aspxhttp://www.enablingtechcorp.com/DNN490/CEBPAddOnApplications/tabid/58/Default.aspxhttp://www.911enable.com/products/emergency_routing_service.phphttp://www.911enable.com/products/emergency_routing_service.phphttp://www.intrado.com/assets/VOIP/http://www.intrado.com/assets/VOIP/http://www.intrado.com/assets/VOIP/http://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/index.htmlhttp://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/index.htmlhttp://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/index.htmlhttp://www.aastra.com/cps/rde/xchg/04/hs.xsl/41299.htmhttp://www.aastra.com/cps/rde/xchg/04/hs.xsl/41299.htmhttp://www.aastra.com/cps/rde/xchg/04/hs.xsl/41299.htmhttp://www.aastra.com/cps/rde/xchg/04/hs.xsl/41299.htmhttp://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/index.htmlhttp://www.intrado.com/assets/VOIP/http://www.911enable.com/products/emergency_routing_service.phphttp://www.enablingtechcorp.com/DNN490/CEBPAddOnApplications/tabid/58/Default.aspxhttp://www.postcti.com/livepa.asphttp://www.unifysquare.com/powerview.aspxhttp://www.facetime.com/solutions/microsoft.aspxhttp://www.quest.com/newsroom/news-releases-show.aspx?contentid=11218http://www.aspect.com/eprise/main/server9/content/1200ContactCenterSoftware/2100Architecture/3200UnifiedIP/3200UnifiedIPhttp://www.aastra.com/cps/rde/xchg/04/hs.xsl/41299.htmhttp://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/index.htmlhttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspxhttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspx


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User features

Lync Server provides the telephony features needed by most people within an enterprise,

including, but not limited to:5

Rollover, hold, and retrieve Blind, safe, and consulta-

tive transfer

Call forwarding and simul-

taneous ringing

Call Diversion Endpoint transfer Call park and retrieve

Boss/admin coverage (via

delegation)

Reverse number lookup,

(and calling party name

display)

Music on hold

Group pickup (via team

calling)

Departmental call queuing

(Response Groups)

Agent anonymity

Do not disturb Malicious call trace Private line

A better phone

Presence and Instant Messaging improve dial tone

Traditional telephony solutions result in many calls being transferred to voicemail or

going unanswered, simply because callers have no way of knowing whether the other

party is available prior to making a call. Each failed call wastes time for the caller.

Lync Server aggregates user presence information from a variety of inputs including

login status, current PC or phone activity, Microsoft Outlook calendar entries, and

manual selection, and makes the resulting presence status available to others. This sta-

tus may be used, before a call is even placed, to determine whether another party islikely or even able to answer the call. Built-in instant messaging may be used to check

the willingness of the other party to receive a call, or may be used to quickly conduct

the business of the intended call, thus making the call unnecessary.

Mobile by design

Lync Server provides users with the ability to make and receive corporate calls nearly

anywhere with Internet access: all communications capabilities are accessible from in-

side or outside the enterprise without requiring a VPN, special hardware, or additional

end-user configuration. Users may take advantage of the mobility features from home,

on the road, and while locations whether in hotels, airports, or even client sites. Users

can also take advantage of simultaneous ringing to direct Lync Server calls to their cell

phones.

5Read Appendix A for additional representative user features or thefull Microsoft written responseto theVoiceCon Orlando 2010 Request for Proposal for an IP Telephony System to see a description of how Lync Server 2010

meets traditional IP PBX requirements.

Office Communications

Server helpd theBavari-

an Auto Groupsave

$400,000 per year on

long-distance charges

and other travel related

expenses.

FranklinCoveychose to

deploy Office Communi-

cations Server to provide

mobility instead of up-

grading its Avaya PBX,

and saved $475,000 as a

result.
http://go.microsoft.com/?linkid=9724563http://go.microsoft.com/?linkid=9724563http://go.microsoft.com/?linkid=9724563http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000002385http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000002385http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000002385http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000002385http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000000789http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000000789http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000000789http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000002385http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000002385http://go.microsoft.com/?linkid=9724563


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No need to call the telephony administrator

Lync Server and Communicator allow users to control call coverage and other settings

without the need, cost, and delay of administrative intervention:

Users can change their call forwarding behavior from their PC or from any webbrowser, inside or outside the enterprise.

Users can configure their own administrative assistants, or delegates, that is,those people authorized to receive and make calls on their behalf. Users can

configure any number of delegates and can easily modify the list for vacation,

emergency, and other coverage reasons.

Users can identify team members to answer calls on their behalf using theTeam Call feature. This is useful for a variety of call coverage scenarios in-

cluding group call pickup.


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No need to call voicemail

Figure 1. Automatic transcription of voice mail.

Lync Server is integrated with both Outlook and Microsoft Exchange, and gives users

the option to preview automatic transcriptions of voicemail messages, as per figure 1

above, or listen to them on their PCs rather than calling. This not only saves time, butalso allows discrete review of messages during meetings and other situations where a

call is in appropriate or impossible.

Much more than a phone

People at work want to get their jobs done. Lync Server helps them do it more easily

and quickly by providing a full set of communications capabilities, not just voice, and by

integrating these capabilities with the applications they use most.

Lync Server is integrated with both Outlook and Microsoft Exchange, and gives users

the option to preview automatic transcriptions of voicemail messages, as per Figure 1.,

or listen to them on their PCs rather than calling. This not only saves time, but also al-

lows discrete review of messages during meetings and other situations where a call is

inappropriate, impossible, or costly.


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Reaching someone you

donteven know yet

Lync Server not only provides

access to corporate directory

information including user

names, photos, and distribu-

tion lists, but also integrates

with SharePoint to enable

searching for people with a

particular skill or area of inter-

est. Communicator 14Skill

Search, shown in Figure 2,

takes advantage of user pro-

files and other information in

SharePoint to automate and

simplify the process of findingpeople with the expertise re-

quired to complete a given

task.

Figure 2. Skill Search helps

users find others with needed

expertise.

Sometimes a phone call is

not enough

Lync Server allows users to easily add video and application sharing to any call, and to

escalate any call to a multi-media conference. The addition of rich media allows users

to collaborate in real time on shared projects, and to work more effectively together

wherever they are. Lync Server supports up to 720p resolution for video, and inte-

grates with a variety of high end video conferencing solutions.

Office and other application Integration

Lync Server makes the full set of communications capabilities accessible through seam-

less integration with applications. For example:

Usernames shown in Outlook and SharePoint also indicate presence status forthe user, and allow real-time contact from the application via a right click.

Communications initiated from an Outlook message automatically include thesubject line from the message to give the called party context for the discus-

sion.


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Users can schedule and join multi-media Lync Server conferences with a singleclick from Outlook calendar..

In addition, rich platform interfaces allow corporate developers, system integrators, and

independent software vendors to incorporate communications within their own appli-

cations.

Unified Communications with customers, suppliers, and partners

Lync Server extends the above capabilities outside the enterprise using the Internet:

Federation6allows organizations with Lync Server to use the Internet to carryencrypted IM, presence, voice, and conferencing communications to other or-

ganizations that use Lync Server. This both improves the end-user experience

and lowers communications costs.

Public Internet connectivity with AOL, Windows Live Messenger, and Ya-hoo IM users: Lync Server users can also share presence information and ex-

change instant messages with users of popular Internet instant messages sys-

tems, and may make audio and video calls to Windows Live Messenger users.This is useful for extending rich communications to business contacts that do

not yet use Communicator, and for staying in touch with family when traveling

on business.

Other instant messaging interoperability.7 Lync Server customers can alsotake advantage of basic presence sharing and instant messaging (IM) withEx-

tensible Messaging and Presence Protocol(XMPP) networks Cisco Jabber and

Google Talk, and with IBM Sametime.

Moving telephony into the datacenter

Lync Server enables significant operational efficiencies with corresponding cost of own-

ership reductions:

One system, not several: Instead of purchasing and managing different sys-tems for voice, conferencing, instant messaging, and video, the enterprise can

deploy Lync Server to address all communications workloads.

Single enterprise directory: Lync Server relies on Active Directory. There is noseparate directory to maintain for communications.

Datacenter consolidation: Lync Server enables an enterprise to operate en-terprise-wide unified communications infrastructure from centralized datacen-ters that the enterprise already maintains for other workloads such as messag-

ing, application servers, etc.

6Federation was first released in 2004 as part of Live Communication Server. As of March, 2010, Microsoft is federat-

ed with over 950 organizations; our employees conduct literally millions of federated conversations during an average

month.

7See http://www.microsoft.com/Presspass/Features/2009/oct09/10-01UCInterop.mspx

Lionbridgesaves $30 per

user per year by using

their existing Active Di-

rectory infrastructure

rather than maintaining a

separate IP PBX user

database.
http://xmpp.org/http://xmpp.org/http://xmpp.org/http://xmpp.org/http://download.microsoft.com/download/a/0/4/a04d73f2-60f9-4732-8ba8-84029be02424/Lionbridge.dochttp://download.microsoft.com/download/a/0/4/a04d73f2-60f9-4732-8ba8-84029be02424/Lionbridge.dochttp://download.microsoft.com/download/a/0/4/a04d73f2-60f9-4732-8ba8-84029be02424/Lionbridge.dochttp://xmpp.org/http://xmpp.org/


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Virtualization: Lync Server supports virtualization of all data center serverroles

8on anySVVP-certifiedhypervisor, including both Hyper-V and various

VMWare products.

SummaryMicrosoft Lync Server 2010 provides a single, comprehensive enterprise communica-

tions solution that includes voice, instant messaging, presence, and audio, video, and

web conferencing, all integrated with commonly used applications such as Microsoft

Office and SharePoint, and infrastructure elements such as Microsoft Active Directory,

Exchange, and System Center Operations Manager. Separate IP PBX solutions are no

longer necessary.

If you are interested in understanding more about Microsoft Unified Communications

and how it can benefit your organization, please contact your Microsoft account execu-

tive or your Microsoft Partner for assistance.

8 Third party survivable branch appliances are delivered in an appliance form factor

and are not currently virtualized.

Sprintprojects annual

savings of $9.3M based

on its replacement of 489

PBX systems and the

associated voice mail

with Office Communica-

tions Server and Ex-

change.
http://www.windowsservercatalog.com/svvp.aspxhttp://www.windowsservercatalog.com/svvp.aspxhttp://www.windowsservercatalog.com/svvp.aspxhttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000003940http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000003940http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000003940http://www.windowsservercatalog.com/svvp.aspx


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Appendix A: RepresentativeVoice User Features

Ad Hoc Conferencing Bridged Call Appearance

(via Team Call)

Call Coverage (Via Team

Call, Delegation, and Ex-

change 2010 personal

auto attendant)

Call Forwarding Call Hold Call Park & Retrieve

Call pickup (via Team

Call)

Call Transfer Call Waiting

Consultation Hold Contact Lists and Dial by

Name

Conversation History

Delegation (for boss /

admin scenarios)

Dial by Name or Number Distinctive Ringing

Do Not Disturb Endpoint Transfer Enhanced 9-1-1

Forward Group Pickup (via Team

Call)

Hold

Location Identification Malicious Call Trace Meet Me Conferencing

Message Waiting Indica-

tor

Multiple Line Appear-

ances (virtually unlim-

ited)

Multiple Points of Pres-

ence

Music On Hold Personal Roaming (ho-

teling)

Private Line

Priority Calling Redirect Remote Access

Response Group Agent

Anonymity

Reverse Number Lookup

and Calling Party Name

Display

Ringer Cut-off

Rollover Send All Calls Simultaneous Ringing

Transfer (blind, safe, con-

sultative)

Visual Access to Voice

Mail

Voice Mail Transcription

(via Exchange 2010)


14/14

Appendix B: Representative Voice System Features

Automated Attendant

(via Exchange Auto-

Attendant)

Automatic Call Distribu-

tion (via Response

Groups)

Automatic Alternate

Routing

Automatic Number ID Automatic Route Selec-

tion

Call Authorization (via

user identity and creden-

tials)

Call Detail Recording Class of Service (via poli-

cy and routing profiles)

Dial Plan

Direct Department Call-

ing (via Team Call or Re-

sponse Groups with par-

allel routing)

Direct Inward Dialing Enhanced 9-1-1 support

Facility Test Calls (via

synthetic transactions)

Find Me Follow Me Hoteling (personal roam-

ing)

Hunting (via Response

Groups)

Integrated System Direc-

tory

Least Cost Routing

Music On Hold Night Service (via Re-

sponse Groups and after

hours routing)

Off Premises Station (via

Edge Server and Internet

connection)

Quality of Experience

Monitoring

System Monitoring and

Alerting (via System Cen-

ter Operations Manager)

Trunk Answer Any Sta-

tion (via Response Group

configured to ring all

users)

Next Generation Telephony Paper v 1 02

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