Next Generation SAP Enterprise Support Value Map for ......Digital Innovation Value Map –SAP...

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PUBLIC SAP Services and Support March, 2021 SAP Enterprise Support Value Maps Digital Innovation

Transcript of Next Generation SAP Enterprise Support Value Map for ......Digital Innovation Value Map –SAP...

Page 1: Next Generation SAP Enterprise Support Value Map for ......Digital Innovation Value Map –SAP Enterprise Support SAP SuccessFactors Value Map –SAP Enterprise Support SAP Analytics

PUBLIC

SAP Services and Support

March, 2021

SAP Enterprise Support Value Maps Digital Innovation

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SAP Enterprise SupportThe foundation for customer success

Proactive

and preventive

support

Across all

deployment

options

EmpowermentInnovation and

value realizationMission-critical

supportCollaboration

Seamless consumption of innovation I Fast value realization I Business outcomes I End-to-end optimization

SAP Enterprise Support helps customers address the digital skills gap and build the know-how they need to thrive in the digital economy by providing high-

impact empowerment and collaboration programs such as SAP Enterprise Support Academy and SAP Enterprise Support value maps. Utilizing SAP

Learning Hub as the delivery platform, both programs leverage a learning environment that is scalable, intuitive, social, and collaborative, bringing SAP much

closer to understanding and fulfilling your needs.*

SAP Enterprise Support The foundation for continuous customer success

Intelligent enterprise

*Available at no additional cost for SAP Enterprise Support customers

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Prescriptive Guidance

Empowerment

Social Collaboration

Expert Access

Structured content enables guided journey,

simplification, and accelerated consumption of

needed enablement content across the entire

lifecycle.

Access to SAP experts and industry peers

for professional advice, best practices,

business insight, and technology know-how.

Collaboration forums allow you to get

guidance and exchange ideas, and best

practices with SAP experts and peers.

Interactive learning formats to empower you with

the knowledge and skills for realizing your

deployment strategy.

SAP Enterprise Support Value Maps

SAP Enterprise Support value maps – an empowerment and support program, which leads you through the knowledge, skills, and services needed

to address business challenges and adopt intelligent technologies. Value maps provide direct access to SAP experts, collaboration forums, high-impact learning,

and prescriptive guidance, to help you achieve meaningful results and unlock new potential for growth.

Your Benefits

Advance digital skill level with

interactive learning formats

Maximize the value of your SAP

solutions

Get quick advice form SAP experts

and peers

Access to virtual events with leading

specialists

Achieve deployment and

Operational goals

Reduce training expenditures Easy access to latest news and

releases Record of learning accomplishments

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Plan Secure Integrate Improve

implementation of SAP Fiori Cloud or mobile solutions

user access across your landscape and extend your SAP solutions your application development experience

SAP Enterprise Support Value Map for Digital Innovation Triggers

The Digital Innovation value map is designed to accompany you while improving user experience in your company, performing the

digital transformation with SAP Cloud Platform services, and becoming an Intelligent Enterprise along with Intelligent Techno logies.

Create Discover Explore Unlock

your own business sites IoT applications what Machine Learning and Blockchain technologies can bring to

your business

the power of Big Data and Data Intelligence for your company

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Simplify the SAP Fiori adoption journey

Rapidly design, build, and deploy SAP Fiori apps for browsers and mobile devices

Easily extend or build customized SAP Fiori apps with SAP developer tools and

technology

Give your users the best SAP user experience via SAP Fiori Cloud

Create your enterprise portal sites with SAP Cloud Platform Portal

Discover the Internet of Things of SAP Leonardo

Securely integrate your cloud applications into your business landscape

Empower your organization to build and scale a simple, personalized, and

responsive user experience

Discover Blockchain and Machine Learning technologies of SAP Leonardo

Discover data monetization strategies with Data Intelligence

SAP Enterprise Support Value Map for

Digital InnovationBenefits

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A learning program will guide you through a set of expertly chosen SAP Enterprise Support offerings, assets, and tools in a sequential and

interactive format to empower you to achieve the defined outcome.

SAP Learning Hub

← Back

Introducing a modern User Experience with SAP Fiori )

One of the keys to succeed in digital transformation for every company is a seamless user experience. Customers

are expecting consumer grade user experience, even in business software. This program will help you to

understand the value SAP Fiori offers in this regard, choose the right deployment option, and leverage available

tools to determine relevant SAP Fiori apps.

More

0.00%

Need Support? [email protected]

Join the SAP Value Maps Learning Room

Get to know SAP Fiori

Discover the value of user experience

Overview Agenda

SAP Enterprise Support Value Map for Digital InnovationQuick wins

Setup SAP Cloud Platform SecurityAccess Learning Program >>

Bring your customer interaction automation to the next level with SAP Conversational AI chatbotAccess Learning Program >>

Take best business decisions by choosing best Big Data solutionsAccess Learning Program >>

How your business can benefit from SAP Blockchain technologyAccess Learning Program >>

Prepare Your SAP Fiori Implementation for SAP S/4HANAAccess Learning Program >>

Adopt SAP Fiori CloudAccess Learning Program >>

Learn how to enhance your business processes with Machine LearningAccess Learning Program >>

Extend SAP SuccessFactors with SAP Cloud PlatformAccess Learning Program >>

Streamline your Intelligent Enterprise with SAP Integration Suite Access Learning Program >>

Start Successfully with SAP Cloud PlatformAccess Learning Program >>

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SAP Intelligent Technologies Learning Journey Learn about SAP Intelligent Technologies.

A learning journey is an interactive visual guide designed to help you complete your learning andempowerment path for a particular SAP topic by exploring, filtering, and accessing a curated set ofSAP Enterprise Support offerings and learning assets.

SAP Enterprise Support Value Map for Digital InnovationLearning Journey

Digital Innovation Learning Journey – SAP Intelligent Technologies Access Learning Journey >>

Digital Innovation Learning Journey – SAP FioriAccess Learning Journey >>

Digital Innovation Learning Journey – SAP Cloud PlatformAccess Learning Journey >>

Start with an overviewAre you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

Join the SAP Learning RoomAre you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

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http://support.sap.com/valuemaps

SAP Enterprise Support Value Maps – an empowerment and support program, which leads you through the knowledge, skills, and services

needed to address business challenges and adopt intelligent technologies. Value maps provide direct access to SAP experts, collaboration

forums, high-impact learning, and prescriptive guidance, to help you achieve meaningful results and unlock new potential for growth.

Your Benefits

✓ Achieve deployment and operational goals with prescriptive guidance

✓ Advance employee skill level with interactive learning formats

✓ Maximize the value of your SAP software

✓ Reduce training expenditures

✓ Access to SAP experts and industry peers for advice and recommendations

✓ Stay informed with latest news and releases

✓ Attend virtual events with leading specialists

✓ Receive a record of learning accomplishments

Access SAP Enterprise Support Value Maps Learning Room platform. If you

reach the SAP Learning Hub login page, please login and click on

Access Value Maps again.

Request access to SAP Learning Hub, edition for SAP Enterprise

Support. If you are already registered you should use ‘Access Value

Maps’ button.

Sign Up Access Value Maps

SAP Enterprise Support Value Maps

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SAP Enterprise Support Value Maps Learning RoomUnified experience

SAP Learning Hub

SAP Enterprise Support Value Maps Learning Room

SAP Enterprise Support Value Maps Learning Room

Overview What's New Explore Value Maps Empowerment Events Scope

Search this Group…

Start your journey to the Intelligent

EnterpriseBuild your skills, reach your objective, connect with SAP Experts and obtain guidance with SAP Enterprise

Support Value Maps now integrated in the SAP

Learning Hub. Benefit from self-paced e-learning courses, online classes, expert-led live sessions, and

collaborative social learning rooms – from anywhere,

anytime and how you want it.

Request a Call

Navigation Guide

Get started with the

main value maps group

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Explore available

value maps

SAP Enterprise Support Value Maps Learning RoomExplore Value Maps

SAP Learning Hub

SAP Enterprise Support Value Maps Learning Room

Explore Value MapsJoin our fast-growing communities, navigate through the resources, collaborate and realize your goals.

Overview What's New Explore Value Maps Empowerment Events Scope

Application Lifecycle Management Value Map – SAP Enterprise Support SAP Jam Collaboration Value Map - SAP Enterprise Support

Business Process Improvement Value Map – SAP Enterprise Support SAP S/4HANA Cloud Value Map - SAP Enterprise Support

Data Volume Management Value Map - SAP Enterprise Support SAP S/4HANA Cloud, Private Edition Value Map - SAP Enterprise Support

Digital Innovation Value Map – SAP Enterprise Support SAP S/4HANA Value Map - SAP Enterprise Support

SAP Analytics Solutions Value Map – SAP Enterprise Support SAP SuccessFactors Value Map – SAP Enterprise Support

SAP Customer Experience Solutions Value Map – SAP Enterprise Support Security Value Map - SAP Enterprise Support

Select the value map

of your interest

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SAP Learning Hub

Search this Group…Digital Innovation Value Map

The Digital Innovation value map is designed

to accompany you while improving User

Experience in your company, performing the

digital transformation with SAP Cloud

Platform services and becoming an

Intelligent Enterprise along with Intelligent

Technologies.

Request a Call

Give Feedback

SAP Enterprise Support Value Map for Digital Innovation

Overview What's New Learning Journeys Learning Programs Events Ask Questions About Us

Ask Questions

Digital Innovation Value Map - SAP Enterprise Support

Request a call to get

personalized guidance

Join group

Join the group to

become a member

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“SAP Enterprise Support was instrumental in

empowering and guiding us on the journey to

SAP S/4HANA. We had 71% of our inquiries

answered in real-time by using the

NextGeneration Support approach. Thanks to

the advisory team, value maps, and off-site

services, going live with SAP S/4HANA was

smooth and on track with our tight schedule.”

- K C Birla, Senior Executive Director of Finance & Accounts, Dalmia Cement

Bharat Limited

Find more SAP Enterprise Support success stories on sap.com

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Contact information:

For further details, please contact your SAP Enterprise

Support Advisor or send an e-mail to:

[email protected]

Thank you.

Sign up for SAP Enterprise Support value maps

| http://support.sap.com/valuemaps