Next Generation IP Telephony: Moving beyond phone system ...€¦ · Next Generation IP Telephony:...
Transcript of Next Generation IP Telephony: Moving beyond phone system ...€¦ · Next Generation IP Telephony:...
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Next Generation IP Telephony: Moving beyond phone system replacement
Irwin Lazar, CISSP
Senior Analyst
Burton Group
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Agenda
Communications today
The promise of convergence
Underlying technologies
Sample products
Recommendations
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Communications Today
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A Day in the Life6–8 a.m.
8–9 a.m.
9–11 a.m.
11–noon
12–2 p.m.
2–4 p.m.
4–6 p.m.
10–11 p.m.
Wake up–Check work e-mail;Check personal e-mail
Go to coffee shop; drive to workCommunicate with office; check traffic
In office at work
In conference room at work
Lunch with customer; receive proposal on laptop and present to customer
Offsite meeting; authorize orders in ERP system remotely
Drive to airport–check traffic and flightCheck e-mail at airport
Check e-mail in hotel with in-room broadbandSource:Redback Networks
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What Have You Checked Today?
1. Office voice mail
2. Cell phone voice mail
3. E-mail
4. All of the above
0%
33% 33% 33%
1 2 3 4
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Today’s Corporate Communications
Multiple forms of real-time systems:
• Desktop phones
• Softphones on laptops & PDAs
• Cell Phones
• Personal calling services (e.g. Skype)
• Instant messaging
• Video conferencing
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Increasingly Mobile Workforce
Users less likely to be at their desks
• 74% say lack of immediate response is crippling
• 7 devices on average
• 57% of workforce to be mobile By 2005
[Source: Siemens]
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What is your most important form of communication?
l E-mail
l Instant messaging
l Desktop phone
l Cell phone
33% 33%
0%
33%
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How do I contact my co-worker?
• Are they on my IM buddy list?
• Should I call them? Are they on the phone?
• How do I arrange a conference call?
• Can they support video?
• What if they don’t dial into the teleconference?
The Communications Detective
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Ask Yourself:
How many phone numbers do you have?
How many services do you have to check when on the road?
Do people know where to find you?
“Away” messages are frustrating
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The Promise of Convergence
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The Big Picture
Next Generation VoIP goes beyond PBX replacement to enable improved communications based on IP
• Voice but just one component of a converged communications infrastructure
• Convergence no longer means voice & data, but rather convergence all forms of real-time communications into a unified application
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The Promise of Convergence
A simple goal
• Unify all forms of real-time communication
• Eliminate communications between “devices” and instead enable communications between “people”
• Tie communications into calendaring & real-time location information to enable “presence”
• Leverage IP as the ubiquitous communications medium
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The Promise of Convergence (2)
Leverage IP as a communications medium
• Integration with e-mail / messaging infrastructure
• Integration with business-specific applications
• Ability for more flexible communications
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An Example
January 1st 2005 - New product launch
January 2nd 2005 - 10:00 AM, warehouse reports
inventory shortage
• Product manager calls a teleconference via presence portal
• System calls team members preferred devices
• Team members collaborate with real-time application information
• All done via a single click through a unified user
interface
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The Benefits
Improved productivity
Improved efficiency
Quicker reaction to changing conditions
Ability to integrate even legacy systems
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Convergence Functional Diagram
DigitalPhone
IP Phone
Middleware
Presence Services
Soft-phone IM Client PC w/ USBCamera
Presence Client
Mobile Phone
Collaborative Applications
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Underlying Technologies
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Emerging Protocols
SIP - Session Initiation Protocol
SIMPLE - SIP for Instant Messaging and Presence Leveraging Extensions
SOAP - Simple Object Access Protocol
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What is SIP?
RFC 3261: ”an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants”
IP
TCP UDP
Real-time TransportProtocol (RTP)
Real-time ControlProtocol (RTCP)
Session InitiationProtocol (SIP)
Session DescriptionProtocol (SDP)
Link and Physical Layers
Connection-oriented Connectionless
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Switched Ethernet
LAN
SIP proxy server with redirectCall control signaling (UDP or TCP)Voice path (RTP UDP / IP)
Directory / database
A
B
C1
2
3
4
5
6
SIP registry
Voice / data client
EthernetIP phone
EthernetIP phone
Voice / data client
EthernetIP phone
Voice / data client
SIP Functional Diagram
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SIP and Presence
SIP may be used for multimedia other than telephony, including instant messaging and videoconferencing
Increasingly presence-based solutions are based on SIP
SIP rapidly becoming the “glue” for converged communications
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SIMPLE (RFC 3428)
Defines a method of exchanging presence information
• E.g. notifications
Manages exchange of real-time data
Relies on SIP for session establishment
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SOAP
Submitted to W3C (World-Wide Web Consortium)
XML-based communications protocol for accessing web services
Works over HTTP
SOAP provides a way for applications to exchange information
• Will allow for applications to interface with presence systems
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Sample Products
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Application Development Efforts
Two forces
• VoIP vendors adding collaboration/presence capabilities
• IM and collaboration vendors adding voice/video capabilities
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Examples
Siemens OpenScape• SIP-based framework for converged applications
• Provides presence – let’s users know where people are
• Provides customization – users can control how they want to communicate
• Provides extensibility – can be tied into conferencing systems such as WebEx
• Use of SIP enables cross-vendor functionality Interfaces with Exchange and any VoIP system May also support non-IP voice
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OpenScape Features
Extensible
• OpenScape SDK allows integration of presence capabilities into other applications
E.g. SAP iView Portal
Custom in-house application
• SOAP support allows for customization using well defined web services interface
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Nortel MCS 5100
Supports meet-me conferencing (video/audio)
Chat rooms
Instant messaging
Collaboration
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Other VoIP Vendors
Avaya Converged Communications Server (CCS)
• SIP-based services for VoIP and integrated Instant Messaging
Cisco
• Stay tuned
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Microsoft Live Communications Server
Presence-based communications supporting Instant Messaging
Extensible to support voice and video
• Basis for Siemens OpenScape
APIs to support application integration
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SMB Options
Zultys MX 1200 Enterprise Media Exchange
• SIP-based Voice, IM, Presence capabilities
SIPQuest Collaboration Agent
• SIP-based voice, IM, collaboration
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Recommendations
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Recommendations
Determine an “owner” for collaboration
• Typically a cross-functional group from voice, messaging, instant messaging groups
Determine business case benefits
• Can you establish a tangible benefit to converged communications
Make converged communications part of your long-term plans
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Who is responsible for collaboration in your organization?
1. Nobody
2. VoIP team
3. IM team
4. Messaging team
33%
0%
33% 33%
1 2 3 4
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Can collaborative communications help your organization?
l Yes, definitely!
l Maybe, need more info
l No
l Unsure 0%
33% 33% 33%
1 2 3 4