NewToCWRU Graduate 2013

8/9/2019 NewToCWRU Graduate 2013

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new to

CWRU

graduate & professional students

technology immersion for learning and researchat Case Western Reserve University


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TABLE OF CONTENTS new to

CWRUITS MissionServices and Support

Your Technology Account

Know the Rules

Services and Resources

Discount Programs

Protect Your Technology Investment

The Software You Need

The Network

Index of Links

04

05

07

09

11

19

20

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ITS MISSIONThe Information Technology Services (ITS) division provides solutions that support

education, research and the day-to-day functions at Case Western Reserve

University. We are committed to the stewardship of the university’s information

technology resources and to fostering an environment in which integrity,

communication, collaboration and support are paramount in everything we do. Our

goal is to provide the highest-quality services in the most cost-effective manner.

We measure our performance through feedback from the university community and

invite our customers to tell us how we can better meet their needs. We encourage

our staff to listen, address concerns and communicate regularly with those we serve.

What this means to students…

• 24/7/365 technology support through the ITS Service Desk

• FREE, unlimited computer repair services

• Dozens of free or low-cost software titles through the Software Center

• Free access to hundreds of technology training tutorials onlynda.com™

• Access to collaboration technology with Google™ Apps for Education

and Adobe® Connect™

• Access to academic technologies, such as Blackboard Learn™

• Access to innovative technologies, such as TelePresence rooms, videoconferencing,

the Active Collaboration Room and Technology Enhanced Classrooms

SERVICES AND SUPPORT

Information Technology Services is here to support and help you.

As a student, you may obtain free, unlimited computer support and service any time that you need

it. We provide several ways for you to get the help you need quickly.

24/7/365 ITS SERVICE DESK

Contact us 24 hours per day, 7 days per week, 365 days per year for online, email and telephone

assistance from our technical support team.

216.368.HELP 4357Call us from anywhere in

the world to get technica

assistance.

HELPCASE.EDUEmail us from your CWRU

email address to ask a question

or create a service ticket for

technical assistance.

HELP.CASE.EDUClick ”Live Chat” to instant

message with a technician;

click ”Request Service” to

create a service ticket for

technical assistance.4


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YOUR TECHNOLOGY ACCOUNT

Your CWRU technology account gives you access to dozens

of resources. The CWRU Network ID (also known as your

account, username or login) is used to access secure

resources. When you need to use services such as the

Student Information System (SIS), email, the eStore, the

Software Center and Launchpad portal, the system will

prompt you for your CWRU Network ID and password. Your ID

will never change and will remain yours indefinitely.

ACTIVATING YOUR CWRU NETWORK ID

Your CWRU Network ID is created for you as soon as you are accepted to CWRU. With your

acceptance notification, you will receive a four-digit PIN that enables you to activate your CWRU

Network ID. Go tohelp.case.edu and click ”Activate CWRU Network ID” in the Quick Links to

get started. During the activation process you will create your password and supply a security

question and answer. Once complete, the system will show you your Network ID and email

address, which will be ready to use within an hour.

PASSWORD REQUIREMENTS

Your Network ID password must be changed at least once every 365 days. You will receive email

notifications prior to its expiration date. Your password can be changed at any time by going to

help.case.edu and clicking the ”Change Password” link.

CWRU ITS will never ask you for your password or other restricted information. Never give it out!

CWRU passwords must contain three of these four characteristics:

• Lowercase character (abc)

• Uppercase character (ABC)

Additionally, your password:

• Cannot be a dictionary word of more than four characters

• Must be 8-12 characters in length

HELP.CASE.EDU

Visit this robust site for quick links to information and

training about the technologies used at CWRU. Our list

of services describes the technology resources that we

provide to the campus. Need help? Search the site for

answers to your questions under ”Search for Answers;”

click ”Request Help” to submit a question or problem

through a Web form or click ”Live Chat” to instant message

with a member of our technical team. ITS CARE Center

hours are listed below.

ITS CARE CENTERS

ITS employees are available for in-person support and computer service at two CARE (Customer

Assistance, Resources and Education) Centers. Bring in your computer or mobile device for free

support without an appointment. Certified, onsite warranty repairs are available on Dell™, Apple®

and HP® systems.

ITS CARE Center @ Bellflower (Northside)

Location: 11424 Bellflower Road

Hours:

Fall and spring semesters during classes:

Monday through Friday: 9 a.m. to 10 p.m.

Saturday: 9 a.m. to 5 p.m.

Summer and during breaks:


STAY CONNECTED TO ITSOur website and social media accounts are updated with timely information about new services,new products, planned maintenance, campus events and other important announcements.

@CWRUITS and

@CWRUITS_status

case.edu/its

For the latest newsand updates

CWRU Information

Technology Services

• Numerical character (123)

• Special character (#!^&%$)

ITS CARE Center @ Sears Building (Case Quad)

Location: Room 340

Hours:



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You are responsible for all actions taken with your Network ID and password. It is not to be shared,

even with family members. If you feel that your password has been stolen, change it immediately by

going tohelp.case.edu and clicking ”Change Password.”

ITS will never solicit your password or other restricted information via email or other electronic

communications. If you receive an email that claims to be from CWRU or ITS and asks for your

user information and/or password, please do not respond to it. It is likely an email known as

”phishing.” Instead, report the message to Google Safe Browsing athttp://www.google.com/

safebrowsing/report_phish/ .

EMAIL

Your CWRU email address is [email protected] (e.g., john.doe@case.

edu), unless you share the same name with someone else on campus, in which case your email

address will contain a middle initial and/or number. Alternatively, email also can be sent to

[email protected] (e.g., [email protected]).

In the event that you use a different first name than your given name (e.g., Tony versus

Anthony), you can create an alternate email address by going to help.case.edu and clicking

”Network ID, email and other tools.” You also may create email aliases for yourself, an

organization or an event (e.g., [email protected]) by going to help.case.edu and clicking ”Network

ID, email and other tools.”

To access your email, go to webmail.case.edu and sign in with your CWRU Network ID and

password. Your email is accessible from any computer or mobile device. More information is

available in the Google Apps section of this guide.

STUDENT IDCWRU does not use social security numbers to communicate your identity except in situations

where it is required by law (e.g., financial aid or employment). Your seven-digit student ID number

serves to identify you at the university. It can be found at the top of your Student Center at

case.edu/sis.

8

KNOW THE RULES

ACCEPTABLE USE POLICY

CWRU’s Acceptable Use Policy ensures responsible computing on the campus network.

You agree to abide by this policy every time you log in to a CWRU technology resource in the

university environment. The standards established by the Acceptable Use Policy state that you:

• Must protect university data from disclosure by protecting your systems

• Must abide by all applicable laws and rules

• Should respect the privacy and personal rights of others

• Must only use the network for non-commercial purposes

• Should use only what you have permission to use and only in ways that you have permission to use it

• Should respect the finite capacity of resources and limit your use so as not to

consume an unreasonable amount or to interfere with the activity of others

• Must accept that the university monitors usage of its systems,

and there is no inherent expectation of privacy

Please take the time to read and become familiar withthis important policy at case.edu/its/policies.html.

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SERVICES AND RESOURCES

As part of their academic experience, students have access to several online software applications and

academic technologies. Each serves a specific purpose in the management of their academic lives.

GOOGLE™ APPS

Email, calendaring, instant messaging and many more cloud-based applications are provided to

CWRU by Google™ Apps for Education, a collaboration suite of tools and services that includes a

30-gigabyte email account, Google Calendar, Google Drive, Google Sites, Google+, Google Hangouts

and much more. These and other applications are accessed easily through the menu that appears

at the top of all Google Apps, the launchpad.case.edu portal and at m.case.edu on mobile devices.Log in to Google Apps for Education with your CWRU Network ID and password. Go tohelp.case.edu

and click ”Google Apps” to access links to these apps and learn more.

EMAILCWRU Google Email can be accessed atwebmail.case.edu from any computer

or mobile device. The online interface provides you with well-known Google

tools, such as Labels, a powerful search and filter tool, a scalable user interface

and customizable inbox. CWRU email also can be read in applications such as

Outlook™, Thunderbird™ and Mac Mail. Go to help.case.edu and click ”CWRU

Email” for detailed directions and training. Mobile access to CWRU email is

available atm.case.edu or in mobile email clients (e.g., iPhone Mail). Go to

help.case.edu and click ”CWRU Email” for detailed directions and training.

CALENDARGoogle Calendar is the official calendaring system at CWRU. It can be used

online atwebcalendar.case.edu or in applications such as Microsoft® Outlook™

and Apple® Calendar. Learn more about using Google Calendar at help.case.edu

on the ”Google Apps” page.

GOOGLE HANGOUTSGoogle Hangouts can be used in the Chat gadget found in your email at

webmail.case.edu, in its own Windows application, or in an instant messaging

client, such as Messages for Mac OS X. It’s easy to find your friends and

instructors in Google Hangouts by searching for them by name or CWRU

Network ID. For information on using Google Hangouts, go tohelp.case.edu and

click ”Google Apps.”

PEER-TO-PEER APPLICATIONS

The availability of peer-to-peer (P2P) file exchange services makes it tempting to share and

download copyrighted music and movies for free. This is ILLEGAL and also a violation of the CWRU

Acceptable Use Policy.

If you choose to share or download copyrighted material (e.g., music, movies, TV shows and books)

in peer-to-peer file sharing services:

• You may be exposing yourself to legal action from copyright holders.

• Copyright holders may subpoena CWRU for the names of individuals who are sharing

copyrighted files on the CWRU network; CWRU is legally obligated to provide those names

to the copyright holders.

• CWRU can impose appropriate sanctions upon illegal file sharers and other violators of the

Acceptable Use Policy, including denying them access to the network and disciplinary action.

• The Acceptable Use Policy has further details at case.edu/its/acceptable-use-policy.html.

See campusdownloading.com/legal.htm for a complete list of sites where you can legally

download music and other entertainment, including iTunes, Hulu and YouTube.

Taken from the CWRU Acceptable Use Policy:

”Abide by applicable laws and university policies and all applicable contracts and licenses

and respect the copyright and intellectual property rights of others, including the legal use of

copyrighted material. Failure to comply with the appropriate use of computing and information

technology resources threatens the atmosphere for the sharing of information, the free exchange

of ideas and the secure environment for creating and maintaining information property and

subjects one to disciplinary action. Any member of the CWRU community found using computing

and information technology resources in violation of the Acceptable Use Policy may be denied

access to university computing resources and may be subject to disciplinary action, both outside

and within the university, including, without limitation, suspension of system privileges, expulsion

from school, termination of employment and/or legal action as may be appropriate.”

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iTUNESU & CWRU YOUTUBE® CHANNEL

The CWRU channel on iTunesU contains academic lectures and scholarly events that

can be downloaded to your iTunes software on your computer and/or Apple® mobile

device (e.g., iPhone, iPod and iPad). Some files require a CWRU Network ID for access.

The CWRU channel on YouTube offers a unique playlist of news, events, lectures and

student-life videos. Subscribe to the video feed, upload your own videos and watch the

award-winning video, The Story of Case Western Reserve University, at youtube.com/case

CASE MOBILE

Case Mobile offers many services found in Launchpad for the mobile environment. It was

developed with ”A-Grade” mobile browsers in mind, including iPhone Mobile Safari and the

Blackberry browser (requires Blackberry OS 4.7.1 and above). Open your device’s browser and go to

m.case.edu to experience Case Mobile.

TECHNOLOGY ENHANCED CLASSROOMS

Technology Enhanced Classrooms (TECs), located in more than 200 classrooms and computer labs

across campus, contain top-of-the-line audio-visual and multimedia equipment. Teaching station

featuring LCD controls for the video projector, an LCD monitor, a document camera and a DVD

player give you and your instructor the resources to go beyond traditional lectures. To find more

information about TECs, go to help.case.edu and click ”Academic Technology.”

COLLABORATION SPACES

When you need to do active work in a group, try out a Collaboration Station at the Kelvin Smith

Library. In these privates rooms, you can connect your laptop to a wall-mounted, 42" LED TV so

your project can be seen by everyone. A wall-panel control unit lets you connect HDMI, VGA and

composite ports. There also are whiteboards for taking notes or getting creative while your otherwork is on the monitor. Whatever your group’s work style, Collaboration Spaces are sure to spark

new energy and creativity. Find out more at library.case.edu.

GENERAL BULLETIN

The university posts its entire curriculum online at bulletin.case.edu, where you’ll find a

comprehensive list of all the degrees offered by the university. Included in the bulletin are course

lists, course descriptions, general graduation requirements and academic department information.

STUDENT INFORMATION SYSTEM

The Student Information System (SIS) is the online database used to register for classes, view

grades, plan future semesters and check on progress toward your degree. Log in to the SIS at

case.edu/sis with your CWRU Network ID and password. For more information and for training

materials on the SIS, please go to case.edu/registrar.

HUMAN CAPITAL MANAGEMENT

Human Capital Management (HCM) is the online Human Resources database for employees at CWRU.

Student employees use the system to track work hours, view paychecks and manage direct deposit

information. Log in to HCM at case.edu/hcm with your CWRU Network ID and password. For more

information about HCM, go tohelp.case.edu and choose ”HCM” from the Training Documents menu.

BLACKBOARD LEARN™

Blackboard Learn is a learning management system that instructors use to build online classrooms

for course content and materials. Each course site has a class email list, discussion boards, blogs

and wikis that can be used for ongoing writing assignments and collaborative projects. Some

professors also post videos of their lectures and corresponding review sessions to Blackboard,

which can be found under the course’s MediaVision link. Some course sites contain recorded

lectures and review sessions. Go to blackboard.case.edu to log in. For more information and training

material, go to help.case.edu and click ”Blackboard.”

LAUNCHPAD

Launchpad (launchpad.case.edu) and its mobile version Case Mobile (m.case.edu) comprise the

CWRU intranet. Based on modern Web technologies, they bring the best of CWRU’s online services

to you in one convenient location. Open Launchpad to access CWRU Google Apps and popular

gadgets, such as the news mashup, campus events calendar, CWRU’s YouTube channel, your

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LIBRARY DIRECTORY

The university operates eight libraries, including the Kelvin Smith Library (KSL), which is the

main library supporting the teaching and research mission of CWRU. All library collections can

be searched using the online catalog at catalog.case.edu. The collections participate in OhioLINK,

a consortium of Ohio’s college and university libraries and the State Library of Ohio. More

information can be found at library.case.edu.

KELVIN SMITH LIBRARYThe main university library, KSL houses scholarly books and journals, as well as the CPL@Case, a

selection of popular titles from the Cleveland Public Library; the Cramelot Café; and the Freedman

Center, which provides a full-service digital library, language learning and multimedia services so

that members of the CWRU community can achieve their research, scholarly and artistic goals. Many

electronic and multimedia devices, such as audio recorders, Flip™ cameras, headsets and laptops, can

be checked out with a CWRU ID card for free. Visit library.case.edu/ksl/freedmancenter to learn more

ASTRONOMY LIBRARYThis satellite library of KSL, located in Room 556 of the Sears building, holds more than 3,000

books, 4,000 bound periodical volumes and 480 linear feet of observatory publications. It

subscribes to 210 serials and observatory publications. For more information, go to

library.case.edu/ksl/astronomy.

CLEVELAND HEALTH SCIENCES LIBRARYThe Cleveland Health Sciences Library (CHSL) operates in two locations: The Allen Memorial

Medical Library and the Health Center Library. The combined collections total about 380,000

volumes and 1,700 journal subscriptions. Both libraries are open to the public for in-house use of

most materials. Faculty, students and staff of CWRU have borrowing privileges. The CHSL provides

electronic access to PubMed, MEDLINE®, SpringerProtocols, WorldCat® and ILLiad Interlibrary Loan

for the Health Sciences. For more information, go tocase.edu/chsl/library.

The Allen Memorial Medical Library, on the corner of Adelbert Road and Euclid Avenue, houses

a collection of clinical books and journals, as well as the Dittrick Medical History Center and its

collection of rare books, archives, medical artifacts and books on the history of medicine. The

Health Center Library, located in the Sears Tower/Robbins Building, houses a collection of basicsciences, nursing, dentistry and biology books, journals, audiovisuals and microforms.

VIDEOCONFERENCE SERVICES

Videoconference technology enables people to meet without actually being in the same room.

Students can meet with peers at other institutions and share content, such as research data, in

real time. Faculty can host speakers without flying them to campus and can deliver lectures at

other locations in a collaborative environment.

CWRU operates several videoconference suites throughout the university, maintains several

mobile videoconference units, offers three types of desktop videoconferencing programs and

serves as the Midwest hub for TelePresence Exchange services. For more information, go to

case.edu/its/videoconference.

ADOBE® CONNECT™

Adobe Connect is an online meeting tool that incorporates video conferencing, desktop sharing,

chat, whiteboards and polling to create an interactive meeting environment that supports

collaborative possibilities for classes, student organizations, study groups and research teams. Go

to connect.case.edu and log in with your CWRU Network ID and password to get started. See the

”Adobe Connect” page onhelp.case.edu for directions on how to create meeting rooms and use the

technology to meet your needs.

ACTIVE COLLABORATION ROOM

The goal of the Active Collaboration Room (ACR) is

to reduce the physical and psychological barriers

encountered by geographically distant teams

that must collaborate on projects and ideas. With

a SMART Board, built-in projection system, high-

definition LCD screen and easy-to use-interfaces,

the room’s design encourages interactive,

highly productive meetings. When used with its

videoconference capabilities, it simulates face-to-

face communication with geographically distant

groups. The structured room layout and speciallydesigned, ergonomic furniture enable cameras to

capture both sitting and standing participants.

Remote users can participate using other videoconferencing systems. Interactive whiteboards enable

both in-person and remote participants to see, share and modify content. For more information on

the ACR, go to help.case.edu and click ”Audio and Visual Services.”

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HIGH PERFORMANCE COMPUTING

Computationally intensive research is supported through the operation of a continuously growing

high performance computing system based on Dell PowerEdge servers with Intel processors

and Red Hat Enterprise Linux. Operation of the facility is guided by usage policies endorsed by

the Advisory Committee on Research Technologies. For larger computational tasks that require

several hundred or several thousand simultaneous processors, there are other resources available

to CWRU researchers, such as XSEDE, an open scientific discovery infrastructure funded by the

National Science Foundation. Go to case.edu/its/researchcomputing for more information.

DATA VISUALIZATION

Scientific data visualization software is actively maintained on the high performance computing

system, and assistance is available with using it. Currently supported visualization software includes

VisIt and ParaView. The visualization wall at the Kelvin Smith Library is a high-definition display

installation for use by Case Western Reserve University faculty and students who are engaged

in scholarship and research that require high performance computing and large-scale visual

representations of data.

As a science, visualization is the process of representing data in a form that can clearly and

effectively communicate its meaning. Most visualizations are computer-generated graphics born

from the simulation and modeling of data, which are often 3D. Using visualization, researchers

can see both large and small differences across sets of data and discern meaningful relationships.

Its use is applicable in any discipline where there is a need to identify patterns, singularities and

details that otherwise would not be apparent from raw data. Scholars of mathematics, statistics,

astronomy, physics, geospatial mapping, art and medical imagery, among other disciplines, benefit

from the ability to visualize data. Go to case.edu/its/researchcomputing for more information.

LIBRARY DIRECTORY (cont’d)

KULAS MUSIC LIBRARYThis KSL satellite library, located in Haydn Hall, houses the university’s library collections in

the area of music and contains 42,000 items, including music scores, books on music, sound

recordings, microforms and music periodicals. The library also contains a listening room for using

the sound recording collection.

LAW SCHOOL LIBRARY AND TECHNOLOGY RESOURCESLocated in the Law School, it supports the curriculum, instructional needs and programs of the

Law School and is a resource for the university community.

LILLIAN F. AND MILFORD J. HARRIS LIBRARYOne of only a few social work libraries to be administered by a school of social work, the collection

consists of approximately 40,000 books and pamphlets, 325 journal titles and 700 media items.

Located in the Mandel School of Applied Social Sciences, it supports the MSASS curriculum, as well

as faculty and doctoral research interests.

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DISCOUNT PROGRAMS

As one of the nation’s most progressive research institutions, CWRU has created an environment

where you can enjoy a positive computing experience as soon as you arrive on campus. CWRU’s

strategic partnerships with many premier technology manufacturers allow the university to offer

students cutting-edge technology products and services at significant educational discounts.

COMPUTERS

Most students prefer using a laptop for its flexibility and portability. While there is no preferred brand

of laptop on campus, many students choose to take advantage of the educational discounts available

to them on Dell™ and Apple® computers. CWRU has partnered with these vendors to offer attractivediscounts to students on preconfigured systems built for high performance, reliability and ease of

connectivity. Visit the eStore at case.edu/its/estore to view available models.

Dell computers purchased through the eStore come preloaded with valuable programs

(e.g., Microsoft® Office™, Symantec™ Endpoint Protection, Adobe Acrobat Professional™

Cisco™ VPN) at no additional cost. These programs also are available through the

CWRU Software Center for any computer model. In addition, Dell offers a three-year,

no-fault warranty with onsite repair at one of our ITS CARE Centers.

Macs purchased through the eStore come preloaded with Apple’s iLife® Suite at no

additional cost. The CWRU Software Center also has a full range of Apple-compatible

software, including Microsoft Office, Adobe Creative Suite and Symantec Endpoint

Protection.

Regardless of the brand you choose, we recommend that all computers include a 10/100/1000

network adapter, a b/g/n wireless adapter, an Intel Core i3 processer, a minimum of a 250GB hard

drive and 4GB of RAM to fully take advantage of the network and services on campus. We suggest

purchasing a full accidental damage warranty with your machine (if available). The eStore offers

many Dell computers that come with this type of standard warranty. ITS CARE Center techniciansare certified by Dell™, Apple® and HP® and can complete warranty repairs on campus.

MOBILE PHONES

CWRU offers students significant discounts and great deals on devices and service plans with

Sprint® and AT&T™ mobile carriers. Please visit the eStore for details atcase.edu/its/estore.

DATABASE HOSTING, DESIGN AND PROGRAMMING

ITS’ Research Technologies unit provides database design and programming services that enable

researchers to produce sound data management plans and create secure, effective systems based

on Oracle Application Express (APEX). Because the APEX service i s entirely Web-based, there is

no need to purchase specialized hardware or software, and it can be used on any computer with a

Web browser. Go to case.edu/its/researchcomputing for more information.

PRE-AWARD CONSULTATION AND RESOURCES

Pre-award consultation is available for high performance computing, data storage, server

management, networking, and database and data management needs. A data management site

has been created to assist researchers with planning for and executing the complex task of data

management for sponsored projects. You will find both university and outside resources and

recommendations regarding data management. Go to case.edu/its/researchcomputing for more

information.

RESEARCH NETWORKING

Assistance is available with identifying high-bandwidth (10+ Gbps) on-campus and off-campus

network solutions for research. Available off-campus resources include Internet2® and National

LambdaRail™ (NLR). NLR resources also are available for experimental purposes. Go to

case.edu/its/researchcomputing for more information.

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THE SOFTWARE YOU NEED

Don’t buy software at retail prices. The Software Center has you covered!

While you are a registered student at CWRU, you can download a variety of software packages,

at no or little cost, which the university has purchased and made available through site licenses

with software manufacturers. At softwarecenter.case.edu, you’ll find operating system upgrades;

popular titles, such as Microsoft® Office™, Adobe® Acrobat Professional, Symantec™ Endpoint

Protection; and several academic titles, such as MatLab® and SAS®.

For a full listing, go to softwarecenter.case.edu and agree to the end user licensing agreement by

clicking the ”I Agree” button. The software listing is alphabetical and lists which operating systems

are supported.

For the fastest speed, we recommend that you download software from the Software Center whil

you are on campus and plugged into a wired network connection. To download software from off-

campus, you must connect through the VPN. To download the campus VPN client, please go to

vpnsetup.case.edu.

SOFTWARE TRAINING

LYNDA.COM™ The lynda.com online training library provides video-based learning on

popular software titles, technology and business topics, including Adobe

Creative Suite applications, Microsoft Office, Google Apps, open source

software, multimedia, Web design and programming. Students can enjoy

free access through the CWRU portal at case.edu/its/lynda.

PROTECT YOUR TECHNOLOGYINVESTMENT

PHYSICAL SECURITY

We recommend that students protect their

computers from theft by utilizing a cable lock to

secure it to furniture or a stationary structure. This

is important even when relaxing in living areas.

To recover a computer in the event that it is stolen,

we recommend Absolute® Software’s ComputraceLoJack for Laptops. This program utilizes a BIOS-

based agent to provide guaranteed laptop theft

recovery. Visit absolute.com for more details.

DATA SECURITY

It’s important to back up the data on your computer in case it catches a virus, is lost or is stolen.

Options for data backup include an external hard drive and online services, such as Carbonite.

Carbonite is a cost-effective, efficient means for personal computer backup and file r etrieval that

provides unlimited, secure, automatic backup of files on your desktop or laptop computer. For more

information, go to carbonite.com.

SAFEGUARDING SENSITIVE OR RESTRICTEDINFORMATION

As a graduate or professional student who is employed at CWRU, you may have access to

sensitive or restricted information. If you do, it is your responsibility to safeguard it fromdamage, loss, misuse or unauthorized disclosure. To review the policy r egarding use of restricted

information, go to case.edu/its/policies.html and choose the Information Security Policies &

Procedures tab.

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WIRELESS ACCESS

The CaseWireless network is secure, fast and reserved for the use of the

CWRU community. It’s five times faster than the available public wireless

network, and its encryption protects you and your computer from data theft and attack.

To configure your device to connect to CaseWireless for the first time, go to

wireless-setup.case.edu. Once you go to this website, it will detect or allow you to select your

operating system, present the appropriate installation file and provide you with the proper steps

for installation.

If you have visitors to campus, they are welcomed to use the CaseGuest wireless network on their

networked devices. This public network is unsecured and does not require a CWRU Network ID for

access. Because CaseGuest is a public network, users are urged to use a VPN client to encrypt thei

connection if they plan to access sensitive data while using it.

For these reasons, CWRU students should only use CaseWireless, not CaseGuest.

Visitors who come from educational or research institutions may be able to use eduroam, a secure

wireless network that is accessible using their home institution’s network credentials. You also ca

use eduroam when you’re away from campus and visiting a participating eduroam institution. For

more information on eduroam, go tohelp.case.edu and click ”Internet/Network Connectivity.”

THE NETWORK

The CWRU data and voice network supports the mission of the university as a research- and

education-focused organization. As one of the largest, fastest networks i n higher education, the

gigabit bandwidth operates many hundreds of times faster than what you would experience

using a broadband or DSL connection. This powerful research, communication and social medium

enables and promotes interaction with people down the hall and around the world.

There are two ways that students can access the power of the network: through a wired Ethernet

connection or the wireless network. The wired network is inherently faster because each user gets

a one-gigabit connection; wireless users must share the gigabit bandwidth.

WIRED NETWORK

Students in residence halls at Case Western Reserve University can access the Internet at speeds

of one gigabit per second (Gbps) on the National LambdaRail (NLR). This connection conveniently

is separate from the rest of the campus, which means that the traffic from either source won’t

interfere with the other.

Founded and funded by the U.S. research and education community, the super-high-speed

connection does not restrict users’ usage or bandwidth. Universities, research institutions, NASA and

the U.S. Department of Energy use this powerful service for cutting-edge research and innovation in

disciplines as diverse as atmospheric research, biomedicine, ecology, network science and physics.

The NLR gives residential students at Case Western Reserve unprecedented opportunities to

connect and collaborate with other NLR institutions and students around the world.

Wired access points are available throughout the university, often marked ”CWRUnet” in public

areas. To connect to the wired network at any location, use an Ethernet cable to plug in to a

network switch or faceplate.22


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KNOW NETWORK RISKS

Raise your awareness of the risks inherent in operating computers in a networked environment.

For more details on computer threats, such as viruses, spam, phishing and spyware, go to

case.edu/its/infosecurity.

ANTIVIRUS

CWRU takes network security seriously. As part of our Acceptable Use Policy, we require that

antivirus software be installed and used on all computers in the CWRU technology environment.

Free downloads of the Symantec™ Endpoint Protection antivirus program is available to students,

faculty and staff in the CWRU Software Center at softwarecenter.case.edu.

PHISHING

As a large, notable university, it’s not uncommon for the CWRU community to be hit with phishing

email. These fraudulent messages appear to come from a legitimate source – even from someone

with [email protected] email address – as well as other universities, the ”help desk,” or your bank. It’s

important that you ignore and delete these email! Here are a few characteristics that will help you

to distinguish phishing email from legitimate email:

• The email urges you to reply with your username and password.

• The email urges you to provide personal information, such as your birth date

or social security number.

• The email urges you to click a hyperlink and provide personal information.

• The email warns that your account will be disabled if the email is ignored.

• The email contains improper grammar and misspellings.

To avoid phishing scams, never reply to suspicious email or click the links provided within the

messages. If you feel the message may be legitimate, go directly to the website by typing the

real URL into your browser or contact the sender to see if you really do need to take the action

described in the email message. Delete the email message from your Inbox and empty it from thedeleted items folder to avoid accidentally accessing the website in the message.

CWRU ITS will NEVER ask you for your personal information or password in an email.

Even the email you receive from us about expiring passwords ask that you go directly to

help.case.edu, rather than clicking a link.

VIRTUAL PRIVATE NETWORK

CaseWireless is a secure, encrypted network, but many other wired and wireless networks are not.

CWRU provides virtual private network (VPN) for you to use when connecting to an unsecured or

public wired or wireless network. VPN also can be used any time you attempt to connect to secure

CWRU online resources from off campus, such as the Software Center and library databases.

Follow these directions to download, install and run the VPN client:

1 Open your Internet browser and go tovpnsetup.case.edu.

2 Download the Cisco™ AnyConnect client for your operating system.

3 Install the software according to your operating system’s directions.

4 Open AnyConnect and enter ”vpn.case.edu” in the Connect To field. Click “Select.”

5 Enter your CWRU Network ID and password. Click “Connect.”

In the event that you forget to log out of VPN, you automatically will be disconnected after 24 hours.


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help.case.edu • Submit a problem

• Chat live with a technician

• View core services

• Search the Knowledge Base

• Training

• Hot Topics

launchpad.case.edu • Portal to CWRU services

library.case.edu • CaseLearns

• Library directory

• Library catalog

• OhioLINK

• Freedman Center

• Collaboration rooms

m.case.edu • Mobile address for launchpad.case.edu

setup.case.edu • Register your computer on the network

vpnsetup.case.edu • Download VPN (virtual private network)

softwarecenter.case.edu • Free software

• Free operating system upgrades

• Software required for courses

webcalendar.case.edu • Access CWRU Google Calendar

webdocs.case.edu • Access CWRU Google Drive

webmail.case.edu • Access CWRU Google Email

youtube.com/case • View CWRU videos

INDEX OF LINKS

26

blackboard.case.edu • Enter Blackboard Learn course and

learning management system

bulletin.case.edu • General bulletin

case.edu/directory • CWRU personnel directory

case.edu/hcm • Student employee login to

Human Capital Management (HCM)

• Timesheets

• Payroll information

case.edu/its • Core services

• Policies

• Current projects

• eStore

• ITS events

case.edu/its/lynda • Access the secure portal to

your free lynda.com account

• Technology tutorials on popular software,

business and technology topics

case.edu/its/policies.html • Acceptable Use Policy

• SSN Use Policy

case.edu/its/researchcomputing • Research Technologies resources

• Visualization services

case.edu/its/videoconference • Learn about videoconferencing at CWRU

• Reserve a videoconference unit or room

case.edu/registrar • University Registrar

• Training and documentation

about the Student Information System

(SIS)

case.edu/sis • Log in to the Student

Information System

• Register for classes

• See grades

• See academic requirement reports

• Update contact information

connect.case.edu • Enter Adobe Connect

Web conferencing application


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INFORMATION TECHNOLOGY SERVICES

help.case.edu • [email protected] • 216.368.HELP (4357)

© 2013 Case Western Reser ve University, Information Technology Services, 1307-1004

NewToCWRU Graduate 2013

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Transcript of NewToCWRU Graduate 2013