2010 Vol.1

An ICT Service Provider Dedicated to

Business Customers StrictlyBusiness

Awards:

Award and RecognitionHong Kong Leaders Choice 2010 - The Excellent Brand of Corporate IT Management''

Corporate Social ResponsibilityEarth Hour - Do Your Share in Saving the Planet!

Customer HighlightImproved Claims Processing Using Enhanced Health Benefit Management System (HBMS): Pacific Insurance Increased Competency Through COL's IT Outsourcing Service

Event SnapshotWharf T&T 2009 Results AnnouncementThe 6th Banking & Finance Technology Forum''+EN'' Project Launch Celebration

Feature Story Wharf T&T Launches +EN

Pioneering ITaaS for Hong Kong SMEsCan you imagine your business life without a computer

and Internet connection in this modern age?

In fact, information technology (IT) has infiltrated into

every aspect of our daily lives. The developments in fibre-

optic communications technology have created a world

without frontiers where business can be conducted

anywhere, anytime. When we look into the situation here

in Hong Kong, what is the IT penetration rate for the

commercial sector? Are SMEs taking advantage of the

benefits offered by the increased availability of IT and

network infrastructure?

Statistical FindingsThe latest statistics from the Census & Statistics Department released in December 2009 showed

that IT penetration in the Hong Kong business sector remains relatively low with only around 60% of

business establishments having personal computers or an Internet connection and only 20% having

their own websites or web pages.

A report from the Office of the Telecommunications Authority (OFTA) in December 2009 further

highlighted the fact that together the five new Fixed Network Operators (FNOs) have only achieved

a coverage of slightly below 60% of all commercial buildings in Hong Kong. These results reveal

that 40% of Hong Kong business customers still rely on the legacy copper-based fixed network

infrastructures in their buildings for their telecom services.

Feature Story

Wharf T&T Launches +EN

The Need for an Advanced Network InfrastructureUnimpeded access to high-speed broadband connection is vital to business growth in this information &

communications technology (ICT) era. ICT is very often embedded in commercial commodities as well as the

business process. The increase of trade and economic integration between Hong Kong and the Mainland also

calls for closer cooperation in the ICT field. How can we help play a role in maintaining Hong Kongs edge as the

worlds digital city for technological innovation and adoption?

As a leading ICT service provider and SME IT partner in Hong Kong, we envision that a complete Fibre-to-the-

Desk fixed network infrastructure with extensive coverage coupled with superior but affordable ICT services

are critical in helping SMEs increase global competitivity.

Wharf T&T has launched the +EN project in January 2010 to expand its fully fibre-optic network infrastructure and pioneer IT-as-a-Service (ITaaS) to the business sector, especially SMEs.

Fibre-to-the-Desk Go! stands for + Enterprise Network, which represents an investment of HK$1 billion to expand Wharf T&Ts network infrastructure, with potential to be

upgraded to 10G per connection, supporting at least 10 core ITaaS applications.

It is a 3-year territory-wide project. When the project is complete, 95% of business

customers in Hong Kong will be able to enjoy the benefits of various advanced

IT applications through a secure and ultra high-speed Fibre-to-the-Desk (FTTD)

network connection.

By using the concept of cloud computing, Wharf T&T provides an advanced ITaaS

for SMEs on the basis of an on-demand usage and subscription based model, all

delivered via our ultra high-speed fibre-optic broadband network.

ITaaS Model for Hong Kong SMEsLaunched in May 2010, ITaaS solutions cover a wide spectrum of cloud applications including security (Cloud

Secure, Integrated Firewall, PC Secure, Web Filtering), storage (Cloud Backup), enterprise email (Business Email),

communications (iCommunicator, iVoiceMail, iFax), web-enabled solution (Web Builder, Web Hosting) as well

as e-marketing (WeB-eM). For a low monthly fee, the on-demand usage and subscription model will help

SMEs to increase their ICT usage with a better-equipped ITaaS service. SMEs no longer have to worry about

maintenance, service upgrades or IT expertise.

For more information about the +EN project and the ITaaS solution, please contact our hotline on 121-888.

Improved Claims Processing Using Enhanced Health Benefit Management System (HBMS): Pacific Insurance Increased Competency Through COLs IT Outsourcing Service

Rising costs and increasing complexity drive healthcare and insurance

organisations to reassess their HBMS. These organisations strive to provide

excellent services and find innovative ways to make their HBMS more efficient

and effective. Smart outsourcing can definitely help optimise the business

process. Pacific Cross Insurance Company Limited (Pacific Insurance), a subsidiary of Everest International, has

made a smart choice for its health benefit management outsourcing process.

Pacific Insurance is an international medical and travel insurance firm with its head office in Samoa and

third party administration offices located in the Philippines, Hong Kong, Indonesia, Thailand, and Vietnam.

Document management is a key task in the health insurance sector as there are considerable amounts of

claim forms and documents required to be handled daily. A centralised, well-designed and systematic HBMS is

essential for Pacific Insurance to manage members personal data, policy details, product information, claims

history, and payment record.

Pacific Insurance used to have different health benefit management systems in each of its branch offices

managed by different vendors. As our business spreads across the Asia Pacific region, we need a more

sophisticated and centralised HBMS to help manage our insureds data systematically. Company-wide access

to data and information sharing among different locations is important to us, said John Casey, CEO of Everest

International. Data velocity, security and reliability are our main concern and we want to maximise business

value of our technology investment to enhance our operation performance which in turn further increases

customer satisfaction, so we need a reliable outsourcing partner to work with us hand in hand to enhance our

HBMS.

Powerful HBMS that Brings Substantial ValuePacific Insurance needs an experienced outsourcing vendor who understands

how the industry works. It is not easy to locate a vendor who possesses

extensive industry know-how and solid experience in cross-country claims

process, commented Mr. Casey. COL has gained a strong foothold in the finance

and insurance sectors and has established a solid reputation for its excellent

IT outsourcing and data centre services. It is believed that with COLs strong

capability in data centre service and proven track record in managing the IT outsourcing process particularly

for the insurance sector, we can develop a robust HBMS with their professional advice and support.

COL has helped Pacific Insurance to develop, implement and run the HBMS at COLs data centre. The

HBMS handles all claim requests, payments, memberships, and policy information for all Pacific Insurances

offices across the Asia Pacific region. By centralising, standardising, and automating work processes in one

single system, OPEX is trimmed, data security is enhanced, and work efficiency has been greatly improved.

Centralised process management also facilitates tighter security control and maximises the output of

resources management. The new HBMS is equipped with sophisticated analytical tools plus various reporting

formats which allows us to analyse business scenarios from various points of view, said Mr. Casey.

Customer Highlight

Value-added Business Continuity Plan (BCP) is In PlaceIn view of the high security risk, COL has also helped Pacific Insurance

design and implement business continuity planning to step up emergency

preparedness. Production data is hosted in COLs site while data backup

is mirrored in another site. COL also provides regular drills for Pacific

Insurance to ensure the plan is practical, up-to-date, and reflects the

insurance companys current business needs. Risk management is one

of our priority tasks at Pacific Insurance. We need a well-designed plan

which can perfectly match our business model and requirements. We are

impressed with the insights, advice, and helpful support COL has given us

and using which we can work out a practical continuity plan very quickly,

commented John Casey.

We are very pleased that our professional and IT consultation service has

been able to help Pacific Insurance centralise their health claims process

and develop an effective health benefit system. We can analyse needs from

the customers point of view and provide them with the right tools for the

job. We believe our management solutions can bring together technology,

analytical applications, and best practice that help companies increase productivity and strengthen resources

management. With us, our clients can stay focused on their core business development and compete in the

changing global environment, said Norris Hickerson, Vice President of COL.

Sector: Insurance Solution: Health Benefit Management System (HBMS)

Benefits:

Operational efficiency enhanced by centralising and automating work processes

OPEX and resources reduced by handling administration of several locations in one single system

Reliable and secure IT management service at COLs data centre

One-stop-shop service with business continuity planning (BCP) and disaster recovery (DR) in place

The 6th Banking & Finance Technology ForumBeing an industry leader in IT security and

business continuity services, Wharf T&T and COL

showcased its wireless security solution at the

6th Banking and Finance Technology Forum Asia

2010 held on 10 and 11 of March 2010. The Vice

President of COL, Mr. Norris Hickerson, shared

his views on the implementation of Business

Continuity Planning (BCP) and Disaster Recovery

Planning (DRP) in the banking and finance

industry.

The Banking and Finance Technology Forum

Asia offers a platform for senior bank executives

to network and share experience in IT usage and

its latest technology offerings applicable to the

banking and finance industry.

Event Snapshot

Wharf T&T 2009 Results AnnouncementAt the Results Announcement Conference

on 12 March 2010 chaired by Mr. Stephen Ng,

Chairman and Chief Executive Officer of i-Cable

and Wharf T&T, Mr. Vincent Ma, President of

Wharf T&T and Mr. William Kwan, Director and

Chief Financial Officer of i-Cable presented the

2009 business results and the 2010 outlook for

Wharf T&T and i-Cable respectively.

Vindicating its deliberate Strictly Business

focus and ICT transformation over the past few

years, Wharf T&T has made new history in 2009

and is very well positioned to take over as the up and coming leader for business customers. Buoyed by

a noticeable rise in profits and cash flow, Wharf T&T outperformed the competition despite unfavourable

market conditions. Total turnover rose slightly to HK$1,650 million (2008: HK$1,641 million). Record high

net profit of HK$213 million (2008: HK$140 million) and free cash flow of HK$366 million (2008: HK$223

million) was reported in 2009.

Project Launch CelebrationWharf T&T announced the launch of its +EN project at a celebration held on 19 January 2010. The +EN project represents an additional investment of HK$1 billion to leapfrog its fixed

network infrastructure and to pioneer the development of IT-as-

a-Service (ITaaS) for business customers. Mr. John Tsang Chun-

wah, JP, the Financial Secretary of the HKSAR, Mr. Stephen Ng,

Chairman & CEO of Wharf T&T, and Mr. Vincent Ma, President of

Wharf T&T officiated at the launching ceremony.

Corporate Social Responsibility

Earth Hour Do Your Share in Saving the Planet!The Earth is our only home. Everyone knows what is happening to our Earth today warmer temperatures,

rising sea level, adverse climate events, and retreating glaciers. This is the place where we now live. Although

the concept of environmental conservation has been promoted for a long time now, the effect of tackling

climate change is unlikely to be seen in the near future. It is time for us to practise what we preach to save

our planet!

Led by the Corporate Social Responsibility Committee, Wharf T&T participated in the 2010 Earth Hour. A

series of internal and external promotions were carried out two weeks before the campaign. Messages were

posted on the corporate website and staff Intranet to help encourage individual participation while at the

same time five sets of a well-designed messages with the excellent comic strip from Earth Hour Ambassador

Andox & Box were sent via email to all staff to promote five ways towards a low carbon lifestyle.

The peak of our event was t he Dress Black Day and the Earth Lunch Hour on the 26 of March 2010. Staff

members were encouraged to dress in black and switched off their printers, computers, and monitors

during their lunch hour. Taking small steps towards a low carbon lifestyle can make a real difference in

fighting against global warming.

Lets keep the momentum going!

Award and Recognition

Wharf T&T and COL have been named the Excellent

Brand of Corporate IT Management in Metro Finances

Hong Kong Leaders Choice Award for the second year

running. The accolade further recognises our continual

commitment to providing innovative and professional

ICT solution and consolidating our position as a leading

ICT service provider in Hong Kong.

The Hong Kong Leaders Choice, organised by Metro

Finance, recognises outstanding brands with exceptional

performance in their respective industry. Winners were

first nominated by the public and voted by a group

of industry professional judges formed by corporate

leaders, business tycoons, and representatives renowned

in their respective sectors.

Hong Kong Leaders Choice 2010 The Excellent Brand of Corporate IT Management

Wharf T&T Limited11/F, Telecom Tower, Wharf T&T Square

123 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong

Tel: (852) 2112 1121 Fax: (852) 2112 1122

www.wharftt.com

Wharf T&T is committed to environmental protection. This publication uses FSC Certified paper.

COL Limited11/F, COL Tower, Wharf T&T Square

123 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong

Tel: (852) 2118 3888 Fax: (852) 2118 3088

www.col.com.hk

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