October 21-22 2012

IPE Bulletin 2012

The official organizers of

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IPE Events and Workshops

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From the CEO’s Desk

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The Investors in People Forum

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The EFQM Assessors Course

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The IIP Adviser Workshop

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The IIP Leaders For Excellence Course 6

The Organisational Learning Conference 7

The Action Learning Conference 8

Table Of Contents

International Performance Excellence Newsletter

21 - 22 ,October 2012

Organisational Learning Conference

The concept of organizational learning is known to most of us as the ability of an organisation to

make solid, rational internal changes to adapt to its ever changing external environment. Learning

organisations do not rely on serendipitously stumbling across a learning opportunity but rather

actively promote learning through a variety of tools, techniques and initiatives. The importance of

organisational learning is inherent in almost all international standards and models today, be it in

the subtle requirement of review in the fundamental ISO 9001 Standard for Quality Management,

or the more intricate non prescriptive guideline of assessment and refinement dictated by

International Excellence Models.

Fairmont Bab Al Bahr, Abu Dhabi

IIP is the only international quality standard that is purely focused on the contribution of people to organisations for business improvement. It began in the early 1990s asa response to recovery from recession. The standard’s main objective is to improve Organisational performance through the effective management and development of people.Advantage of IIP Standard:1. It is very cost-effective as the fees are far less compared to other international standards such as ISO and EFQM.2. It fits with and is perfectly integrated with other standards and initiatives such as ISO 9001:2008, EFQM 2010, Kaizen, Six Sigma and Balanced Scorecard; i.e. once an organisation complies with the IIP standard, it has automatically covered criteria 3 and 7 and parts of criteria 1 and 9 in the EFQM Model (SKEA, SKGEP, DGEP, DQA, AJEP,RAKGOV …etc).3. It improves the culture of excellence and learning throughout the organisation.4. Flexible and easy to use; assessment is simple and does not require a submission documents; assessment is based on interviews with people that represents all management layers and levels.5. The results are promptly communicated to the organisations at the end of the assessment which gives good deal of time to work on the areas for improvement.6. Improves the productivity of people. According to Canfield research, it was found that productivity was increased by 42% for organisations that has implemented IIP Standard.7. It was also found that 2/3 of organisations involved in IIP have changed their training practices and 57% of IIP organisations believe that IIP has improved the quality and performance of the whole organisation.8. The IIP standard has positive impacts on innovations and improves the employees› satisfactions levels.9. IIP has positive impacts on return on assets (Cranfield Study, 2008)10. IIP has positive impacts on effective communication both inside and outside the organisation.The list of empirical findings is very long where the report by Cranfield University comprised of 127 full pages. Asthe standard is new to the UAE and the region, I thought of sharing a snapshot with of this with our readers. IPEis organizing a series of seminars across the UAE to further highlight the details.

REFERENCESBourne, M., Franco-Santos, M., Pavlov, A., Martinez, V.,& Mura, M. (2008). The Impact of Investors in PeopleStandard on People Management Practices and FirmPerformance. Centre for Business Performance,Cranfield School of Management.Burgess, S., & Williams, I. (2009). Investing in yourpeople works - Can 40,000 Organisations be wrong?Library Management, Vol. 30, No. 8/9 , 608-618.Investors in People International Standard 2010. (n.d.).

From the CEO’s DeskThe whole world has recently suffered the negative impacts of the global financial crisis. Many organisations have devised new policies and taken several actionsto cut costs and trim their budgets. One of these short-term, short-sighted actionswas the cutting on the training

and learning activities budget. Was it right? I think the poor quality products and services that the whole world, particu-larly in the automotive, healthcare and education indus-tries, should mean something. In my views as an academic and a practitioner, Learning and Development should always be a red-line. Yes, there are ways to reduce the expenditure on this element of the budget without completely removing it or cutting it down to 50%: Organisa-tions can have well-trained and qualified in-house training and bring trainers from abroad instead of delegating employees all over the world; E-learning can be utilized where applicable; benchmarking activities can play a major role in learning; crossexposure, job-rotation, and many other mechanisms can be employed to foster Organisa-tional Learning inside the organisation. One of the most recognised and well-proven mechanisms is using the international Investors in People Standard (IIP) which was developed over 20 years ago and is currently being used in all sectors in the United Kingdom. There are more than 40,000 organisations that are using this standard, 35,000 of which are accredited organisations.

This standard comprises of 10 indicators (criteria) as shown in Figure (1). Under the ten indicators, there are 39 evidence require-ments that are expected to be met in order for an organisa-tion to become accredited. Organisations have two options for accreditation:The whole organisation, with all its business units, applies for assessment

One business unit applies as a pilot with the rest of the units applying at a later time within an agreed timeframe. This model is known as «Building Blocks»

“Quality is not a destination , it is a way of life”Written By : Dr. Alaa Garad(CEO, International Performance Excellence; Managing Director, IIP UAE; Adjunct Faculty Member, Middlesex University, Founder and Chair of Organisational Learning Conference - MENA)

First IIP Forum in U.A.E

The First IIP Best Practices Forum

This forum was held to raise the awareness among UAE commu-nity about Investors in People license (IIP) and how important it is for an organization to get this accreditation. The forum was held on 24th of April 2012, in Department of Economic Develop-ment in Dubai. Proudly, the forum was sponsored by Emirates Identity Authority, Department of Economic Development in Dubai, and Emirates College for Technology.

Dr. Alaa, Chief Executive Officer of IPE and the Managing Director of IIP UAE, opened the forum by explaining what is Investing in People and why is it important to concentrate on this side of the organization. He explained how IIP plays a major role in the development of an organization by concentrating on the human resource and analyzing the gaps within the organization. In addition, he matched between the European Foundation for Quality Management Excellence Model (EFQM) (which is provided by IPE as well) and Investors in People (IIP) on how both at the end depend on the people results, which means that concentrating on the human resource within the organization is the most important factor for the future plans success.

H.E Dr. Ali Al Khouri, Director General of Emirates Identity Authority, spoke about the strategies of EIDA in investing in its people, and why it is one of the most important things for the successful of an organization to concentrate on the needs and comfort of the employees, and what an employee feels about his/ her organization. Also he gave his opinion in IIP framework and standards and suggested some points that IIP needs to include in its process.

H.E. Mr. Mohamed Bushanain, Executive Director, Business Excel-lence Centre, Department of Economic Development in Dubai, welcomed the delegates and everyone in the Business Village, and gave a short speech about IIP license and why it is recommended for any organization or company to get this accreditation.

Also he discussed how IIP works on increasing the profit within an organization and affects positively the employees feedback about the work environment.

Continuing with the valuable speakers that was during the forum, Mr. James Wilson, General Manager at Dusit Thani Hotel, and Mr. Mike Audrain, Human Resource Director at Dusit Thani Hotel talked about the huge difference that they noticed after getting the IIP accreditation and how in 4 months the profit increased by 20 %. Also they mentioned how the turnover in Dusit Thani hotel decreased from 104 to 20 employees per year. M. James explained to the delegates IIP frame of work and how it depends on the gap analysis to know the status of the organization and proceed with the solutions for these gaps. He then closed his speech by mentioning that Dusit Thani hotel now is considering upgrading to IIP Bronze recognition.

The ceremony witnessed the participation of all the delegates with the concept of IIP at the end of the forum when Dr. Alaa asked them to divide into groups and to name three different elements that let the employee feels comfortable and happy by going to his/her work to ensure the that all the audience understood fully the framework of IIP and its effect on the employees.The last presentation was conducted by Mr. Alex Boulting, Senior Change Management Specialist, Corporate Excellence Division, GASCO. Mr. Alex also discussed GASCO journey towards getting the license of IIP. He explained to the audience how IIP helped to improve the organization’s position in the human resource side, and how IIP helped GASCO to be able to know it’s status and improve it by committing to IIP conditions for accreditation.At the end of the forum, a group photo was taken for all the speak-ers as memorial footages

For more information about IIP please visit www.investorsinpeople.co.uk

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The IIP Advisor WorkshopWho is an Advisor?

An IIP Advisor is someone who is registered to advise organisations on the Investors in People framework. Theyencourage clients to work with Investors in People by showing the value and benefits that it offers and the positive impact it can have on organisational performance.They help clients to find a match between the range of topics covered in the Investors in People framework and their businesspriorities.They help them achieve the Standard – and beyond if appropriate –whilst ensuring the organisation sees real, tangible and cost-effective benefits.They establish a business partner relation-ship and provide guidance, support and specialist services as appropriate for each client. This relationship may already exist and Investors in People may become an integrated theme across projects and clients they are already working with.Whatever their specialism and interest in Investors in People, they regard it as a must have for successfulorganisations and deliver it with skill and passion.

What makes the Ideal Advisor?

Advisors decide to add Investors in People to their portfolio because they can see the potential for a flexible and common-sense framework in their business improvement work.They come from a wide range of backgrounds including those who saw the impact that Investors in People had on their own organisation and were inspired to go out and bring the same benefits to others.This is a highly responsible and respected role and standards are high, so you will need the right blend of skills and experience to succeed:

1. Able to build and manage relationships at all levels These are not roles for the shy or retiring; they are for good communicators who communicate effectively with people at all levels within organisations. You need to be convincing, to be able to quickly gain people’s trust and to influence their behav-iour.

This is a fully integrated programme that provides knowledge and support and oppor-tunities to apply and demonstrate the requi-site skills, understanding and behaviours. The programme is designed to take candidates through a development journey based on the Investors in People Specialist Capability Framework, to a point where Investors in People International, with whom they will be registered, has confidence in their ability to maximise the impact of Investors in People.A three-day training workshop is the first stage of the development programme, providing the knowledge required, prior to candidates practising and undertaking a range of assignments.

By the end of the course you will: be familiar with the full Investors in People framework and how it is implemented. know how to establish client’s business priorities and link these to the framework. understand the critical factors in supporting organisations to achieve and maintain Inves-tors in People recognition.

2. Professional and knowledgeableThe focus is on helping organisations to succeed. You must be credible, knowledge-able and consistent. Clients want intelligent advice and insight from someone experi-enced - not only in Investors in People - but in how effective organisations can succeed and manage change by linking business objectives, structure and culture with people management, learning and develop-ment.3. Self-reliant and independent roles like these take drive. You need to be a self-starter, effective at planning and both working alone and in teams.

How to become an Advisor?

To become an Investors in People Specialist, candidates must undertake development, which includes training, practical experi-ence, a series of assignments and a sign-off or ‘registration’ process. Typically this takes six - nine months provided candidates have a number of projects and clients through which they can acquire the necessary practical experience.

Feedback from our previous clients

“It was a pleasure to be a member of the team trained by you . I learnt a lot not only on assessment but also on the behavioural aspects of an assessor by

observing the trainer”-Dr. Rajesh Cheerla, Etisalat

“It really changed my way of thinking and viewing things in life”

-Tarek Wahdan, Egypt Council

“Very informative and gives great insight for a new way of thinking”

-Dr. Abeer Shata, Al-Khabeer

Course OverviewThis course is addressed to individuals who intend to become a qualified EFQM Assessor, and those who would like a more detailed understanding of the EFQM Excellence Model and the RADAR Logic. This course is a pass or fail. For 3 days, you will be assessed based on your team work contributions, your evaluation of information, your feedback and written exercises. Prior to the training, you will be asked to analyse a case study - another pre-requisite for successfully going through the training. Passing formally qualifies you as an international EFQM Excellence Assessor and enables you to act as an EFQM Award Assessor.

This esoteric certification course is conducted by EFQM Certified Trainers straight from Belgium. The course is aimed at training individuals on the European Foundation for Quality Management Excellence Model, upon which many government level awards are based. Besides being a crucial step in building your career path, the course holds manyother benefits including,

• The inclusion of your name in the EFQM database as a certified assessor, posted onthe EFQM website.

• Giving you the right to conduct an assessment at any time and for any organisationadopting the EFQM Model.

• Receiving a diploma accredited by the EFQM, and recognised in 70 countriesworldwide.

What is in it for you?

Learn to effectively apply the RADAR scoring to produce value adding performance analyses

Learn to effectively apply the RADAR scoring to produce value adding performance analyses

Understand the EFQM Excellence Model and its links to the Fundamental Concepts

Understand the culture of an organisation

Act as an EFQM Award Assessor

Further Information

For further information regarding this course please visit www.ipefoundation.com or call us on +971 2 639 8003

The EFQM Certified Assessor Course

reach higher levels of performance

EFQM Leaders For Excellence

“It really changes my way of thinking and viewing things in life”

- Tarek Wahdan ,Egypt Council on the EFQM Course

European Foundation of Quality Management

EFQM is the abbreviation of European Foundation of Quality Management. It is a global non-for-profit membership foundation based in Brussels, Belgium. With more than 500 members cover-ing more than 55 countries and 50 industries, EFQM provides a unique platform for organisations to learn from each other and improve performance.

Why Join This Training?

Leaders for Excellence is designed for managers who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents, from either the public or private sector, and simple, effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them.

What is in it for you?

This training helps you to:

-Understand the basics of the EFQM Excellence Model, the RADAR Logic and the Fundamental Concepts.- Learn how to interpret an assessment feedback report.-Understand how to use the DMAIC approach, and supporting improvement tools, to pinpoint and address the root cause of improvement areas identified.-Understand how to use the Business Excellence Matrix approach to develop an enabler map for your organisation and complete a self-assessment.

Methodology

The workshop will be a mixture of exercises, discussions and presentations. During this practical training you will work with a real “Recognised for Excellence” application document of Ricoh or the Glasgow Central College. Moreover, you will be able to review and update your own organisation’s enablers.

Accreditation

Individuals who pass the course, will receive the official EFQM certification as “EFQM Leader for Excellence – Level 1”. An additional certification, “EFQM Leader for Excellence – Level 2”, will be given to participants who, within a year of the training, successfully complete within their organisation:A DMAIC improvement project or A self-assessment using the Business Excellence Matrix

Further Information For more information regarding this course and other courses that we offer please visit our website www.ipefoundation.comor call us at +971 2 63 98 003

The First OLC-MENA Conference

The Organisational Learning Conference MENA

The concept of organizational learning is known to most of us as the ability of an organization to make solid, rational internal changes to adapt to its ever changing external environment. Learning organisa-tions do not rely on serendipitously stumbling across a learning opportunity but rather actively promote learning through a variety of tools, techniques and initiatives. The importance of organisational learning is inherent in almost all international standards and models today, be it in the subtle requirement of review in the fundamental ISO 9001 Standard for Quality Management, or the more intricate non prescriptive guideline of assessment and refinement dictated by International Excellence Models

Conference Theme: It’s Time To Learn

The recession which resulted from the 2008 global financial crisis has seen many economies and organisations resorting to ad hoc “solu-tions” to aid them in maintaining operations throughout the crisis; some of which have succeeded, while others have failed. The theme of this conference revolves around how organizational learning has played a role for some organisations to safely emerge out of the global financial crisis, and how it can provide the building blocks for business continuity for all other sorts of external changes which may have either detrimental or positive effects on the organisation.

About Organisational Learning

Under the Patronage of His Highness Lieutenant General Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister, Minister of Interior and Deputy Chair-man of the Emirates Identity Authority.

Date : October 21-22, 2012

Venue : The Fairmont Bab Al Bahr Abu Dhabi, U.A.E.

For futher enquiries please visit: www.olcmena.com

“ Action learning particularly obliges subjects to become aware of their own value systems, by demandingthat the real problems tackled carry some risk of personal failure”

Reg Revans, Action Learning Pioneer

The International Action Learning Conference 2012

The CEO, Dr. Alaa Garad Particpates in the International Action Learning Conference 2012

The CEO Dr. Alaa Garad participated in the International Action Learning Conference 2012 at the Ashridge Business School, Berkhamsted, Hertfordshire , U.K. This insightful three day conference included practioners, academics,researchers, manag-ers and leaders from different fields across the globe. The conference's theme, "The Impact Of Action Learning :What difference are we making in the world?" was aimed to convene a conversation around the different perspectives on action learn-ing, through papers, presentations, workshops and reflective plenary sessions. The conference was in the interest of everyone concerned with personal impact and systems improvement in business, pulic sector, not for profit and community contexts.

With contributions from the UK home countries, Ireland, Denmark, Germany, France, Canada, Costa Rica, United States, South Korea, Lebanon ,U.A.E and Mauritius and diverse multi-national projects from Microsoft to Water Aid, The Action Learning Conference boasted a plethora of rich ideas and action research.

To explore these issues, and sharing their work, were:

Professor Monder Ram, Centre for Research in Ethnic Minority Entrepreneurship, De Montfort University

Professor Russ Vince, School of Management, University of Bath

Dr Ghislaine Caulat, Ashridge Business School

Certified Professional Healthcare Quality

WHY BE A CPHQ?

Becoming a Certified Professional Healthcare Quality (CPHQ) could be one of the best career moves for any physi-cian, nurse, healthcare executive, or any other member of the healthcare team involved in quality management, perfor-mance improvement, risk management, infection control and prevention and health information.IPE a leading provider of healthcare consultation and education announces the launch of The CPHQ Exam Prepara-tion Workshop, an essential review for all healthcare professionals planning to take the CPHQ exam. The workshop aims to provide healthcare professionals with the knowledge and skills to obtain the Certified Professional in Healthcare Quality Certification administered by the National Association for Healthcare Quality.

This certification develops healthcare by advancing theory, practical knowledge and best practice standards. This workshop involves a combination of practical demonstrations, discussion groups, case studies and interactive exercises. The participants are expected to gain a solid foundation in the implementation of quality initiatives in healthcare by acquiring common understanding of quality terminol-ogy such as quality assurance, continuous quality improvement and total quality management.

At the conclusion of this workshop, the participants shall be able to:

* Understand the content components on the CPHQ exam* Learn and review the sections of CPHQ exam* Begin to study the content that is included on the CPHQ exam

The workshop will give participants a comprehensive overview of the CPHQ exam content outline. Through a combination of didactic lectures and interactive discussion sessions, participants will learn about the key principles and concepts emphasized in the exam, and techniques to give participants the winning edge for the CPHQ multiple-choice test format. Sample CPHQ exam questions will be presented and discussed throughout the workshop. Participants will learn a systematic approach to the CPHQ exam application and analysis questions, and have ample opportunity to practice answer-ing these question types during the work-shop. This course uses content developed by the National Association for Healthcare Quality and addresses:• Management and leadership• Information management• Education• Patient safety• Training and communication• Performance measurement and improve-ment

WHO SHOULD ATTEND?

The CPHQ Exam Preparation Workshop is a must attend for healthcare quality profes-sionals who are preparing for the CPHQ exam and those who want to expand their existing quality management skills. This course is designed as an adjunct to CPHQ exam prepa-ration. Attendance provides no guarantee of successful completion of the CPHQ exam. It provides an opportunity for Quality Manag-ers, Performance Analysts and Hospital Administrators to sharpen their skills and update their knowledge.

This workshop is for:* Q u a l i t y M a n a g e m e n t / Pe r fo r m a n c e Improvement* Utilization Management* Case Management/Discharge Planners* Risk Management* Nurse Executives* Senior Care Facility Administrators/Leaders* Safety Officers* Compliance Officers* Registered Nurses* CEO* CFO

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