NEWS FROM SAS - Sas Institute Group...Provide Awareness of SAS Training Courses Escalate Tech...
Transcript of NEWS FROM SAS - Sas Institute Group...Provide Awareness of SAS Training Courses Escalate Tech...
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NEWS FROM SAS
MATT JOYCE, SAS CANADA
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CUSTOMER
LOYALTY
Building Customer Value
Better understand how customer is using our software & help get maximum value
Customer Retention
Organize Lunch and Learn sessions, workshops, WebEx events
Provide Awareness of SAS Training Courses
Escalate Tech Support tracks
Migration & modernization, ex to SAS 9.4
SAS Community
Provide Awareness of SAS Events such as Regional/Industry User Groups
Set up an In-House User Group
Build Online Community with SAS blogs, LinkedIn Groups, etc.
Matt JoyceCustomer Loyalty Executive
Tel: (403) 802 4474
Cell: (587)215 2529
Account Engagement
Escalation
Knowledge Transfer
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NEWS FROM SAS…
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SAS SUPPORT STUFF
MATT JOYCE, SAS CANADA
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SAS GLOBAL FORUM
• Let’s take a look at the sessions
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CONTENT FROM
COMFORT
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ON-DEMAND VIDEO
• Great video resources in near real-time (in some cases, in absolute real time!)
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FREE TRAINING!
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Copyr i g ht © 2012, SAS Ins t i tu t e Inc . A l l r ights reser ve d .
FREE TRAINING!
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ON-DEMAND WEBINARS
• Found on the SAS.com website
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SAS TUTORIALS
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SAS TUTORIALS
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SAS TALKS
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SAS TALKS
• Check the archives for a HUGE list of talks
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ASK THE EXPERTS
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ASK THE EXPERTS
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THANK YOU