Lesley MitchellExecutive AdministratorHome Location: Harlow, EssexHome Tel: 01279 301601 Mobile: 07721 622888Lesleyz_Mitchell@Outlook.com A highly proficient, conscientious hard working organised Executive Administrator with strong leadership skills currently working for a large Publishing company and previously the FSA and a world leading, global, blue chip pharmaceutical company. A confident communicator at all levels who manages several projects at any one time and who thrives on challenges and handles all Finance and HR matters with the upmost discretion. An extremely positive person who has a ‘can do, will do’ attitude and is a confident decision maker using a collaborative, persuasive and assertive approach.

KEY AREAS OF EXPERIENCE

● Management & Leadership: Ability to lead teams during significant change within company dealing on occasions with disciplinary and grievance procedures as well as recruitment and training of staff.

● Event Management: Organising UK & global conferences in excess of 600 staff in some cases.

● Facilities Management: Responsible for office moves, health and safety audits, Fire Wardens, DSE facilitator (Display Screen Equipment), First Aider etc.

● Office Administrative procedures: Influencing and recruiting admin staff to take on additional ‘representative’ duties & become Super Users i.e. Records Management, Desk Space Management, Call Cascades, Security Rota, Training of New Starters, Onboarding processes etc.

● Business Continuity: Responsible for keeping very up to date records of all staff within division in readiness for any unplanned and planned ‘Call Cascades’. To make contact with staff and reached a minimum target of 98%.

● Management Teams: A key member of various internal teams i.e. Office Block User Forum, R&D Lead Users forum, and Information Workplace Communications sub team (to understand customer needs and to enable staff to make a smooth transition whilst migrating to new Microsoft tools).

● Company Expenditure: Responsible for £30K Administration budget, travel budgets, events costing and other expenditure using corporate credit cards. Responsible for account reconciliation.

● Organisation Skills: Highly organised with good networking, influencing & communication skills along with excellent customer service and people skills. Flexibility in approach to meet unique circumstances.

● Information Technology: Proficient in use of Internet, Intranet, , Lotus Notes, Outlook, Google, Google Drive, Drop Box, iCloud, SharePoint, Vignette, Microsoft Office 2007 – Advanced Word, Excel, Advanced PowerPoint (Sales and Marketing campaign presentations), Livelink & Fileplan (known as OpenText Content Server), Collaborative Tools, SnagIt, Microsoft Editor, Databases, Zoomerang survey tool,

Enterprise Administrator, Omniture, eSP (procurement), Adobe Acrobat Professional, Application Installation Tool, Content Publisher, Vignette (Content Management System), GEMS (expense management system), SAP and many other in-house systems.

● Communications Team Leader: Responsible for maintaining department intranet site , creating portlets, content pages, posting/publishing news articles & collating metrics using Omniture.

KEY ACHIEVEMENTS● Elected as Chairperson for GSK’s Administrative Community (ASK) in October 2008

consisting of 300 R&D staff● Formed a Core Leadership Team to meet CEO’s Simplification objectives across GSK -

driving the success of business practices and continuous improvement. Received a recognition/financial ‘STAR’ award from Chief Executives office

● Formed & led the ASK Community from being an R&D only initiative (300 staff) to encompass all business units and sites across UK (800 admin staff). Received a r ecognition/financial Gold’ award

● Led a team of Administrators (45+) - organising several conferences reaching over 600 administrators both in UK and USA (ASK). Received a r ecognition/financial Silver award

● Organised a Harlow event (NFSP) which reached an audience of over 2000 staff, which met the needs of Scientists, Manager and Admin staff. Received a r ecognition/financial Silver award

● Created new ‘Branding’ for the UK ASK community and marketed this in the form of 8 workshops to all UK staff

● Worked towards a ‘Global’ Admin Intranet Community as requested by the Chief Executive Team

● Designed new template & created a weekly electronic News communication to reach over 800 UK admin staff

● Developed & implemented a Communications Training process for over 150 staff (saving department £25K)

● Designed my own training materials for above process● Successfully organised the relocation of 30 staff and corresponding equipment to meet

business deadline● Implemented and rolled out highly successful cost saving stationery initiative across 4

UK main sites saving so far in excess of £10K● Strongly championed & organized the roll out of 10 Personal Development Workshops

for the admin community● Worked closely with GSK Business Partners/Service Providers to simplify processes by

organising forums, surveys and by providing constructive feedback

CAREER ACHIEVEMENTS

PEARSON INTERNATIONAL Oct 2011 – Present (Redundancy)Executive Assistant for Director of Product Management,

2015-Present: Change of Management (due to restructure) – still working at senior level for the Higher Education Technology Product Management Team and additionally working for another 3 teams. This included a VP & Director of Product Management, Manager of Global Product Setup & Release Management, IML Programme Manager & Senior Manager for Pricing and Analysis. This brought about several changes of duties for me as follows:

● All the administrative work as mentioned below but without the extensive travel and budgets and hiring of staff. (these were all on ‘freeze’ for a considerable time)

● Internal Intranet Site Redesign (NEO) - To restructure the International MyLab site to reflect the team's requirements; By using a ‘Sandbox’ environment for this challenge, I was able to offer a Powerpoint presentation to share options, new features & preferences to my teams; my plan was to implement in Q3 to be a fully operational and functional site and was finally able to deliver brand new site by Q4 which was one of my set goals.

● Learning to use Lucid Charts and creating Venn Diagrams.● Organised and attended many Regional meetings over many ‘time zones’ and

accountable for taking Minutes and tracking Actions.● Coordinate Strategy Events - To create surveys (Google Forms) to determine topics,

preferences, ideas etc.● Working across teams based in the UK and US – The many challenges included the

‘disconnect’ between invoicing systems and approval chains and expenses systems. This required additional training in Oracle & SAP

● Organisation of strategic high level meetings to include preparation and collation of papers and issue of minutes. Diligent follow up and closing out of actions from same.

● Dealing with internal queries from multiple stakeholders in a timely and confidential manner.

● Preparation and collation of presentation material for meeting and briefing sessions● To keep abreast of Pearson procedures and processes as many have changed over the

last 12 months.● Additionally covering for maternity and working for a VP, Digital Distribution

Strategy/Strategic Partnerships & Editor in chief for Europe/Middle East/Asia

Oct 2011-2014 - Executive Assistant for Chief Learnings Technologies Officer Working at senior level within Pearson and undertaking all administrative duties such as the following:

● Organise and manage various complex and detailed Travel for Manager; creating Itineraries, applying for very complex India & China Visas working closely with our travel company.

● Maintain detailed up-to-date records of all calendar requests and collaborate with manager on numerous meetings/seminars/travel details etc. on a daily/weekly basis

● Organise monthly/regular 1:1’s with manager’s direct reports.

● Organise monthly team meeting – creating agenda and taking minutes.● Track all holiday & sickness for the department - keeping paper and electronic records● Compile yearly reports for tax purposes for American boss; also organised an

‘Indefinite Leave to Remain’ Application which was rather complex and detailed. Worked closely with a Solicitor on this task to achieve the end result.

● Track all travel spend for the department and keep records for Finance manager● Facilitate the Monthly reports for manager from her direct reports, delivering them

ahead of status meetings and create a monthly calendar overview.● Code all department supplier invoices on a weekly basis and ensure that our suppliers

are kept informed of problems (using SAP system).● Record all contractor/temporary staff timesheets and ensure they are sent to our

Accounts Payable● Management of departmental recruitment using online eRecruitment system –

working closely with HR team to co-ordinate recruitment campaigns, tracking recruitment documents, ensuring correct authorisation is obtained, arranging interviews, logging and responding to applicants and agencies

● Collaborate with HR on all new processes, policies and procedures; organized a New Starters Pack to facilitate smooth enrolment of staff; Liaise with agencies regarding sickness of temporary staff.

● Supported the Head of Media Production and his team on numerous occasions with stationery requests, IT requests for new products, New Starters, expenses, travel etc.

● Organised a Virtual Summit for our global/international teams; agendas, meeting rooms, dealing with a multiple of time zones

● Report monthly International Registrations on department’s Neo group; communicating with regional and IBU stakeholders and uploading various team documents and minutes.

FINANCIAL SERVICES AUTHORITY (FSA) Oct 2010 to Sept 2011 (Redundancy)Senior Team Leader

● Implemented various administrative procedures within division of almost 300 staff● Responsible for Clear desk management / Security Rota● Day-to-day management of office space and desk moves● Acting as a sounding board for administrator concerns and helping to resolve issues● Organising specialist training activities for administrators● Involvement in recruitment of new administrators including, for example, involvement

in interviewing and ensuring that new administrators have a buddy to help with on-boarding

● Ensuring consistency of appraisals across the administrator group● Representative on Operations Committee dealing with divisional issues and writing

minutes● Records Management representative

GLAXOSMITHKLINE 1998 to 2010 (Redundancy)

Senior Administrator/Team Leader

● Provide global administrative resource and support for team including complicated diary management,

● complex travel and accommodation arrangements world-wide● Liaised with senior staff organising & coordinating top level global meetings,

teleconferences, virtual teleconferences, face to face appointments, road shows, external events and conferences

● Writing and producing reports, documents and PowerPoint presentations for senior management

● Create and manage complex databases/spreadsheets/shared areas of relevant information

● Monitor spends against budgets and ensures invoices are tracked and accounted for● Raise purchase orders, ensuring authorisation occurs appropriately using GSK internal

accounts systems● Managing database to record & track absence/holiday’s for 30 team members● Acting as Information Workplace Champion and Early Adopter for all the new

Microsoft Office applications.● Designing Posters for various ad campaigns for many departments and events

GLAXOSMITHKLINE Oct 2008 to Sept 2010Chairperson for UK ASK (Administrative Source of Knowledge)(ALL ASK duties were performed above and beyond my day job)

● Launched and rebranded the ASK community● Planned new ‘marketing strategies’ by designing posters, newsletters, cards etc.● Created training courses & certification programs and further trained 10+

administrators in Content Publisher● to become Community Owners for ASK● Motivating, encouraging and advising ASK team on how to move forward – new ideas,

new processes etc.● Strengthened relationships with business partners by building solid working

foundations and best practices● Secured a budget from Senior Management of £24K to fund a 2 day Administrators

Community Event● Secured a further £30K budget for the annual ASK budget

Organised in 2009:

● 2 UK Admin conferences● 8 Personal Development workshops with external companies, reaching over 300

administrative staff.● 2 ‘Legal’ admin seminars for 150 administrators – UK & US on behalf of Senior VP’s● 2 ‘Simplification Admin Forums’ on behalf of the CET, in the UK and US & travelled to

America to● Host and facilitate forum.

SLIMMING WORLD Nov 1988 – PresentConsultant (Recently celebrated 27 years’ service)(Area Manager Promotion - 1995 – 1998)

● Responsible for 42 classes (25+ consultants) through-out North East Essex● Interviewed, recruited & trained new staff● Increased sales & profits of existing classes by over 45% during first 18 months● Established regular monthly meetings to keep consultants up-to-date with company

policy and procedures● Provided reports, presentations for Senior Management● Responsible for retaining members in classes, keeping retention rates high using

motivational methods and other strategic methods.

TRAINING COURSES● Lucid charts & Venn Diagram training – Jan 2015● PowerPoint Advanced – Dec 2013● Internal ‘NEO’ Intranet training – Basics, Intermediate and Advanced – Nov 2013● HR E-Recruitment System (Brassring) – Dec 2011● Successful Interviewing Skills – July 2011● Minutes & Agendas Course – April 2011● Speedwriting Course – April 2011● Diversity in the Workplace – February 2011● Livelink & Fileplan Master class Training – February 2011● Vignette Training – New Content Management System – Jan 2011● First Line Leadership Training Session (1) & (2) – ‘How to better manage your teams’

– (Jan 10’) &● ‘Crucial Conversations for R&D IT’ (Management Training)– (March 10’)● ‘connectGSK Community Sites Administration’, Content Management’ & ‘Overview’

(SharePoint)

● ‘Windows File Share Viewer + Administrator’

EDUCATION & QUALIFICATIONS: ● Burntmill Comprehensive School, Harlow, Essex - 1971-1976- 8 ‘O’ Levels & 3 C.S.E‘s

PERSONAL/HOBBIES● Have played first division Netball for 40+ years demonstrating loyalty, teamwork and

dedication.● Zumba, ClubaCise, Walking and generally keeping healthy.● Part time Slimming World Consultant - (1 night per week and I have just celebrated 27

years’ service) To the best of my knowledge the above information given is true and accurate.