Newgen Banking ppt
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Transform your Business
Seamless Business Integration
Business Scalability & Centralized Operations
Maximize Returns on Core IT Investment
Define, Measure ,Target, achieve and Improve
Delivering Business Value To Banks
Industry Recognition
Emerging India Award for IT, ITeS and ICE
Significant player in Banking
Market Leader in DM & WF
Innovator in ECM
2010 BPM & 2010 ECM MQ Reports
Global Leader in BPM & DMS
“Newgen has the resources and skills to develop quickly and I’ve been watching their products change quickly and move faster than a lot of their competitors.”
Fastest Growing
Significant Player
Market Leader
Innovator
Very Large Installations
Global Leader
Agile Company
Rare Product company to be in both ECM & BPM Magic Quadrants
“Newgen has developed a strong presence in EMEA as a vendor of transactional content platforms for large financial services institutions and business process outsourcers. Strong leadership and key accounts management, relevant technology and a services partner program that is paying global dividends ….”
ECM MQ 2010
Source: Gartner ECM MQ 2010
BPM MQ 2010
“Newgen brings strong support for content interactions within the process (due to its heritage in the ECM market). • OmniFlow is proved for large-volume,
document-centric workflows. • Newgen has a good focus on and an
understanding of BPM needs in emerging geographies.
• Newgen consultants are well-trained in the design and architecture of solutions using Newgen's BPMS.”
Source: Gartner BPMS MQ 2010
Customers
Banking & Finance
Insurance
BPO & Shared Services
Manufacturing & Power
Telecom
18 Financial & Accounting processes across 4 Continents
700+ branches automated in 2 years; 40,000 loans per month
Financial Services
30 min consumer loan approval in 4 countries
Large Scale, Proven Deployments - BFSI
2,000+ users, leaner branches, 97 offices
200 million customers, 4 billion pages archived, 2000 branches
Insurance
Claims processing through 40 low bandwidth branches
5000 users, 300 branches, 20 million documents, retrieval time 3 sec
100+ processes (e-Serve); pioneering work
20,000 checks in 4 hours; Loan Proc
14,000 branches archiving 300 report types (25GB/day)55 processes across LOBs implemented in just 8 months
450 branches in 22 countries, 4 languages
Banking
100+ processes (e-Serve); pioneering work
20,000 checks in 4 hours; Loan Proc
14,000 branches archiving 300 report types (25GB/day)55 processes across LOBs implemented in just 8 months
450 branches in 22 countries, 4 languages
Banking
Reports Archival for 10 yrs. Automated 9 core processes for registration
Banking Customers in Africa
Banking: Need for Enterprise Content Management
Electronic Documents
Email & Fax Correspondence
Cheque Images
ECM – Usage in Banking Departments
ArchiveStorage
Metadata
Index
Document Management System
Capture
Scan Email
Fax
Electronic Files
Print Redirection
End to End SolutionEnd to End Solution
Search
Business Process Management (BPM) provides platform for automation of business processes leading to savings in time and cost, and numerous value additions.
WFM separates the ‘Process Logic’ from the ‘Application Logic’.
This allows• Unmatched flexibility in
process design & re-design• Integrating proposals across
the process• Monitoring activities across
the process - both manual activities and those done by IT proposals
Business Process Automation
Process Layer
Initiation at branches
Core Banking Application
Mortgage/Landing Payment
Data EntryProcessing
Exception
Customer Interface
CPC
Application Layer
• Processing• Exception
Generation• Exception Clearing• Verification• Upload download
Application
Comprehensive Enterprise Content Management
Document Management
Imaging
Mail Capture
Record Management
Ad-Hoc Document Routing
Reporting & Audit Trail
Image Enabling
Fax Capture
n-tier SOA Architecture
Java EE based
Web Services
XML/Java API
LDAP/SSO
Unicode based
Collaboration Record Management Email Archival
Data & Document Capture
Technologies
Browser Based
User
Desktops
Reporting & Audit Trail
Workflow initiation tools
ECM Suite
ArchitectureIntegration
with Business Applications
DMS EngineDocument Hierarchy,
Indexing, Search, Version, Check-in Check-out,
Scalable Image Server
Image Processing Engine
Administration & Monitoring
Workflow EngineProcess Modeling, Route, Rules, Roles, Exceptions,
Escalations, Process Monitoring & Measurement
End to End Solution
Extraction through OCR
Extraction through barcode
OmniScan – Production Scanning Tool
Batch/Bulk Scanning Scanning Templates Designing. Image Enhancement operations. Auto Separation on Bar Code, Blank Page. Export Documents to DMS.
Indexing with Business Values
Associate Document Types to
Pages
OmniDocs – End User Desktop
File Documents in Folder Hierarchy.
Document Operations like Add, Modify, Delete etc.
Check-In, Check-Out & Versioning.
Rights on Folders & Documents.
OmniDocs Search
Also Search on Document Properties like modified date, created date, accessed date,
document name, author, keywords and owner and size etc.
OmniDocs Document Viewer
View Document’s generic
properties, data class
indexes. Apply Annotations & Notes
Archival of Sharepoint Documents in OmniDocs
Documents from the documents Library of Sharepoint can be saved in the corresponding folder of OmniDocs along with
indexing. From Within Sharepoint Interface documents can be searched in OmniDocs. INTERACTIVE
ARCHIVAL
• Click on the
document to view it’s
context menu.
• Click on the sub menu
‘Archive to OmniDocs’
• Document will be
archived as per the
defined & associated
Archival Policy
• Document can be
sent from any folder
of the associated
Document Library of
SharePoint
AUTOMATIC ARCHIVAL
• Document can also be archived to OmniDocs from SharePoint
without user intervention
• Automatic Archival utility runs (in background) according to
the schedule specified and archive documents according to
automatic archival policy defined for a Document Library.
• This will typically be a case in Sharepoint workflow, when at
the complete stage, documents are need to be sent to Content
Repository for long term archival
Newgen OmniFlow BPM Suite
ExecutionEngine
Human Task & Integration
Interface
Validation Interface
Business ActivityMonitoring
DMS/RMS Interface
Definition
Process Modeler
Process Simulator
Dashboard
Third Party Applications & Automated Activities
Work Items & Work
List
Document Management
Form Designer
System Task & Integration
Interface
Business Rules Management System
Rules Engine
Optimization &Predictive Simulation
Drag & Drop based Modeling
Process Versioning
Complete flow chart of process.
Definition of Business Rules.
User Queues with Access Rights.
User & System worksteps.
Process Modelling
• Work step based Tab Control Handling
• Event Driven Data Fetching
• Rich Drag & Drop Form Building Tools
Form Designing
• Intelligent Client Side Calculations &
Validations
• Interface for Raising and clearing exceptions
• Framework for taking actions on work items
namely reject, approve, wait for exception
clearance
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Dashboard for Business Activity Monitoring
Report Building Wizard
Drill Down Reports for detailed Analysis
Actions for removing Bottlenecks- Optimizations
Alarms & Triggers
Business Activity Monitoring
BRANCH OFFICES
Documents Receipt/Checking
1
Minimal Data Entry2
Issuing Welcome Kit3
Local Scanning
Central Scanning
Data Entry & Document Verification
4
Exception Handling
Exception Handling
5
Authorization6
Account Activation7
Email Notification to customer
8
Disbursing other documents to customer
9
Archive 10
Central Processing Office
Application Area: Account Opening
Application Area: KYC Documents Process
Documents Check and Verfication
3
Collect Customer Information
1
Local /DistributedScanning
Central Scanning
Collect KYC Information 4
Exception Handling
KYC Rating process6
Account Activation7
Email Notification to customer 8
Archival of documents for long term 9
Core Application Update 10
Central Processing Office
Collect Documents2
Address /Credit Verification
Verification Agency5
Application Area: Loan ProcessingCENTRAL PROCESSING LOCATION
Data Entry & Document Verification3
Score Checking6
Documents Receipt/Checking
1
DocumentScanning
2
Request Verification Agencies
4
Authorization7
Core Banking Update8
Disbursement & start of post disbursement processes
9
Exception Handling
5
BRANCH OFFICES
Exception
A leading Financial Institution in IndiaOverview
India's second-largest bank with total assets of US$ 77 billion, uses OmniDocs as the enterprise archive for all of their Retail & Corporate banking related documentsUsed for archival of Insurance policy related documents in ICICI PrudentialIntegrated with more than 5-6 business applications.
Locations 2000 branch offices
DeploymentSolaris/Oracle App Server / Oracle Database.Solution deployed across ICICI Bank, ICICI Prudential and ICICI Lombard.Integrated with MQ series, Credit card application etc.10,000 users across ICICI group.225 million stored documents. Running in mission critical mode since 2002.
Functional Area Business Documents
Retail Consumer Accounts
Domestic & NRI Account Opening Forms – AOF, Annexure & Signatures. Branch Request Processing Documents. Image Data & Signature exported for uploading in Finacle.
Consumer Loan Application Processing
Approved Loan application forms classified as Personal, Commercial Vehicle, Consumer Durables, Farm Equipment, Construction equipment & Medical equipment. Archived documents Indexed with Loan No generated from financial FinOne application.
Trade transactions of domestic & International locations
Current Account Maintenance, Fixed Deposits, Rural & Micro-banking and Agri-Business Group (RMAG) signatures, Real Time Gross Settlement (RTGS) Documents, Central Information Branch (CIB) requisition forms.
Web Trade Processing
Web Trade Account Opening Forms - demographics, exchange agreements, client - DP agreement, POA for equity, POA for commodities.
Life insurance Policy
Archival and storage of insurance policy related documents like CAF etc
“We chose Newgen over others, owing to th company's Document Management and Workflow capabilities.” - Head – IT
Challenges:
• Delayed and erroneous Loan processing
• Exponentially growing workload
• Tracking of status of requests
• Storing and managing of documents
• High operational costs
Processes Automated:
• Personal loan process
• Request management system
• Check truncation system (CTS)
Benefits:
Processes more than 800 loans & 20,000 requests per day
Customer delight with 15 days TAT down to 7 days for loan issuance
50% reduction in manual work owing to truncation of paper at Mid-Sales Office
Enabled centralized processing, 2000 users
Request Management System at Call Center for 1000 users
Drastic cost reduction
50% Reduction in Loan Processing Time
Processes Automated• Account Opening• Funds Transfer• Retail Loans• Trade Finance• Remittance
Business Requirement• Need for centralization of Processes.• Truncate physical document movement
from 110 branches• Improve TAT for critical processes like
Account Opening, Retail Loans, Funds Transfer etc.
• Capture Erroneous/Incomplete/Duplicate cases at the time of initiation itself .
• Basic MIS for TAT/Escalation management/Pending cases etc.
Business Benefits• Leaner branches/Conversion
to Sales and Service outlets.• Added around 10,000 man
hours p.m. from back office function to sales and service
• Branch operations limited to Cash/Drafts and Stop payments.
• 20% savings in Ops staffing levels due to economies of scale.
• 90% reduction in TAT because of Imaging/Escalations and Exception management
• Efficient MIS for Management that helps in the target setting for the branches
Bank Muscat
Solution for Abu Dhabi Commercial BankBusiness Requirement
ADCB has 43 branches for retail operationsCustomer visits the Branch for opening an account or alternatively DSA can approach prospect/customer for account opening. Capturing / Editing customer information and KYC information - account related details, relationship between the new account and customers, operating instructions, account memo and signature cropping. Generating requests for Cheque Books and Smart Debit Cards (SDC) in Core System.Generating handoff file and uploading status for welcome kit to be dispatched by courier company.Integration with Core banking system to push customer information, customer signature and account information.
Deployment DetailsOracle 9iWindows 2000-Advanced Server150 users
Process Implemented - Account Opening ProcessBusiness Benefits
Core system was developed long back and did not have extensibility to capture new information which was necessary for statutory compliances and audits. This information now captured and managed in BPM.Integration with Core banking and subsystems like SDC systemAvailability of online images for verification Improved turn-around timeGenerating customer and account related forms in PDF format through the captured information
27
Challenges:
• Decentralized processing of loans
• No Visibility of Documents while in process
Processes Automated:
• Asset Finance, Motor Loans, Insurance
Premium Processing
Benefits:
• Image Movement has been centralized
• Basic Automation accomplished
• Real Time view of the Loan Document File
Movement
Asset Finance Processing in Kenya based Bank
Newgen’s Comprehensive Product Suite
Payment and Clearing Systems
BPM-based application for payment, settlement & clearing of checks, demand drafts, dividend/interest warrants, etc.
Workflow & Business Process Management
Platform for process automation, including modeling, simulation, workflow execution, monitoring & imaging.
Scanning & Distributed Capture
Tool for bulk & distributed scanning of paper documents.
Data Extraction from Paper
Application for data extraction from structured forms through ICR, OCR, Barcode & OMR technologies.
Application for document/ statement generation and distribution for consolidated and personalized output management.
Document Output Management
Reports Archival & Distribution / COLD
Application for archival of data & reports from disparate systems for fast, on-demand retrieval.
Adaptor to associate and retrieve document images from core systems like Flexcube, Finacle, Misys, SAP, etc.
Image Enablement of Core Applications
Document & Record Management
Platform for enterprise document archival & record management.
Newgen’s Comprehensive Product Suite
Sample Project Plan
Sample Training Plan
Support Methodology
Support Type Detail Location Provided By
L1 Support Production Deployment Support
Onsite Partner
L2 Support Implementation Support
Onsite/Offsite Partner/Newgen
L3 Support Product Support Offsite Newgen
Corporate Office:New DelhiNewgen Software Technologies Ltd.A-6, Satsang Vihar Marg, Qutab Institutional AreaNew Delhi - 110 067Tel: + 91 - 11 - 2696 3571, 2696 4733, 2656 1223,26371267~71Fax: + 91 - 11 - 2685 6936Email: [email protected] & Support Offices:New DelhiNewgen Software Technologies Ltd.E44/13, Okhla Industrial Area Phase IINew Delhi - 110 020Tel: + 91 - 11 - 2638 4060, 2638 6158Email: [email protected] Software Technologies Ltd.FF-2, Alpine Arch, 10 Langford RoadBangalore - 560 025Tel: + 91 - 80 - 2223 7765, 2227 3614Telefax: + 91 - 80 - 2229 1615Email: [email protected] Software Technologies Ltd."Malancha", 1st Floor, 4A,Lala Lajpat Rai SaraniKolkata - 700 020Tel: + 91 - 33 - 2280 1860, 2280 1870Email: [email protected]
HyderabadNewgen Software Technologies Ltd.304/2, 3rd Floor, Block-I, White House6-3-1192/1/1, Kundan BaghBegumpet, Hyderabad - 500 016Tel: + 91 - 40 - 5561 1020, 3912 1020Telefax: + 91 - 40 - 2784 0156Email: [email protected] Software Technologies Ltd.B-Pitruchhaya,Parulekar Marg,Off. Ranade Road, DadarMumbai - 400 028Telefax: + 91 - 22 - 2444 6588-89Email: [email protected] Software Technologies Ltd.Brooklyn Business Centre5th Floor, East Wing,103 - 105, Poonamalle High Road(Next to Dasaprakash Hotel),Chennai - 600 084Tel: + 91 - 44 - 55651060~62Email: [email protected]
International Offices:USNewgen Software Inc.1364 Beverly Road, Suite 300McLean, VA 22101Tel: + 1 - 703 - 749 - 2855Email: [email protected] UAENewgen Software Technologies Ltd.YI 46PO Box 120586Sharjah Airport International Free ZoneSharjahUnited Arab Emirates (UAE)Email: [email protected] Software Technologies Ltd.Plaza SentralKuala LumpurEmail: [email protected]
Thank you