New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training...
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Transcript of New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training...
![Page 1: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/1.jpg)
New Zealand Airports Conference
Upskilling our Industry
Aviation Tourism Travel Training Organisation – October 2009Katyanna Staveley
![Page 2: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/2.jpg)
Who is ATTTO?
What and how do we do what we do?
NZQA
Why train? What are the benefits?
National Certificate in Business
Kia Ora Mai Programme
Q&A
![Page 3: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/3.jpg)
Who is ATTTO and what do we do?
ITO covering Aviation, Tourism and Travel sectors
Tertiary education & training sector
Staff based in AKL, WLG, CHC, BHE, ROT
Develop Nationally recognised qualifications
Promote training, careers & provide leadership
![Page 4: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/4.jpg)
Developing Qualifications
Write Unit Standards
Work with an Industry Advisory Group to develop relevant qualifications
Distribute our qualifications to providers and workplaces
Support and Monitor
![Page 5: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/5.jpg)
NZQA-New Zealand Qualifications Authority
Unit Standard based
Credits on a national framework
Individual passport
Levels 1-10
![Page 6: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/6.jpg)
Why Train?
‘The only thing worse than a trained staff member, is an untrained staff member who stays’. unknown
Happy staff=Happy Customers=Happy Stakeholders
And..Staff Retention
And..Increased productivity by 5-20%
![Page 7: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/7.jpg)
The Aviation Sector
![Page 8: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/8.jpg)
Who are we already working with?
Auckland AirportChristchurch AirportSafe AirAir New ZealandNelson AirportQueenstown AirportAirwaysRNZAFCECGeneral Aviation Businesses
![Page 9: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/9.jpg)
National Certificate in Business-First Line Management
![Page 10: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/10.jpg)
![Page 11: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/11.jpg)
KiaOraMai is a workbased training programme conducted over 4 months, for entry level
employees in the service sectors
Who’s it for?
![Page 12: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/12.jpg)
Creating consistent, positive, uniquely
New Zealand customer experiences
Every-time, everywhere for every customer in New Zealand
![Page 13: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/13.jpg)
• They’ll have the skills and knowledge to provide great customer service
• Understand the values of Manaakitanga and Kaitiakitanga
• Know why people come to you and what they are expecting
• Will have unit standards (21 credits) towards a national qualification
You’ll know they know it – because you have to sign them off!
KiaOraMai Graduates
![Page 14: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/14.jpg)
Employer sign off to Employer sign off to Service CentreService Centre
Module 1
On Job TrainingOn Job Training
Module 2 Module 3
Service Centre
Service Centrewww.kiaoramai.co.nz
0800 292929
Employer
KiaOraMai CertificateKiaOraMai Certificate
Workshop 2Workshop 1Off Job
Training at a
reputable provider
Off Job Training at
a reputable provider
How does it work?
![Page 15: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/15.jpg)
• Makes induction of new employees easy – provides a consistent approach and outcomes
• Helps up-skill in service faster, based on your business’ service story
• Compliments you own induction training• Saves you time in
getting new employees up to speed.
What’s in it for my business?
![Page 16: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/16.jpg)
Industry told us• To establish a consistent standard for entry level
employees in the service sector• To provide training that will help New Zealand
benefit from major opportunities like the RWC• And supporting ongoing business capability to train
staff is a key part of the Hospitality and Tourism Work Force Strategy 2015
Why KiaOra Mai?
![Page 17: New Zealand Airports Conference Upskilling our Industry Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley.](https://reader036.fdocuments.in/reader036/viewer/2022070409/56649e7e5503460f94b80ee6/html5/thumbnails/17.jpg)
• Tourism earnings in 2007 were $20 billion
• From Accommodation; Food and beverage; Air passenger transport; Other passenger transport (rentals, bus, trains, etc) Retail sales; Events; Other tourism products (Events, Casino/gaming, tour operations including sightseeing, attraction, cultural attractions, adventure, visitor information)
• And in 2007 over 180,000 people worked in these sectors
Information from the Tourism Satellite Account
And because
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Who developed KiaOraMai?
Developed by the Service Industries Training Alliance (SITA) and the Tourism Industry Association (TIA)
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Ministry of Tourism and Te Puni Kokiri helped fund the programme development
Who’s helping?
Tertiary Education Commission are supporting the delivery of the programme
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Career Pathways
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www.attto.org.nz
QUESTIONS?