New Warranty Management Application Users Guide

New Warranty Management ApplicationUsers Guide

Service ‐Technical

Table of Contents1. Recommended browser for best & speedy performance 3

2. Login in DMS for complete list of job cards 8

3. Query the job card to get detail 14

4. Create warranty claim 16

5. Create bundle list of associate claims 21

6. Pull the DMS bundle no. to BIZ 27

7. Validate and proceed DMS claims into BIZ 31

8. Check error log of DMS claims while pulling into BIZ (if any) 34

9. Disassociate the error claims in DMS 36

10. Create packing list 39

11. Go to invoice printing and take print of part and service tax invoice 46

12. Claims Submission 51

13. General Do’s and Don’ts 55

2


Recommended browser for best & speedy performance

Recommended browser for using online warranty application on hermotocorp.biz is Internet explorer 6 or 7 for best & speedy performance.

Following settings are required in case of using internet explorer version: 6 or 7

If you receive following message:

3

1


You must have the following setting in place:

Step1 ‐ Please click on to "Tools" in Menu Bar of Internet explorer and click "Pop‐up Blocker” then select "Pop‐up Blocker Settings", as shown below:

4


Step 2 ‐ Enter "www.heromotocorp.biz" in the text field and click on "Add" button then close the screen, as shown below:

5

In case “Pop‐up blocker Settings” option isdisable then click on “Turn On Pop‐upBlocker”. Then proceed again as mentionedabove:


Following settings are required in case using internet explorer version: 8 or higher If you receive following message:

6

It means you are using internet explorer version 8 or higher, and you must have the following setting in place:

Step1 ‐ Please click on "Tools" inMenu Bar of Internet explorerand click "Compatibility ViewSettings", as shown :


Step 2 ‐ Enter "www.heromotocorp.biz" in the text field and click on "Add" button, as shown below:

7


Login in DMS

8

Login in DMS with your user id & password

2


Navigation

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You can create the claims by going througha) Service Screen – By searching JC number against which parts were issued

under warrantyb) Use My Dash Board Report to get the details of unclaimed warranty parts Job

Card wise


Login “My Dash Board”, go to service warranty reports for the unclaimed warranty parts

10

Drill down on dealer name


Complete list of all the job cards where warranty part is issued but claim are yet to be created will be displayed

11


Download the report in excel format

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Download the report in excel format

13


Query the Job Card

14

Query the job card (based on the earlier downloaded report) against which parts are issued under the warranty

3


Drill down on the Job card form applet

15


Create the warranty claimSelect the parts for which claim needs to be created

16

4


Select the type of claim

17


Fill the details in claims

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Fill the required details like Malfunction kms, Symptoms details, Replacement code


Save the claim

19


Check if claim completed flag is ‘On’

20


Create bundle list of associate claimsNavigate the claims >> DMS Claims Bundle

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5


Select type of packing list

22


Click on the associate claims on the child applet against the packing list

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Click on the claims that you want to associate & click on ‘Associate’

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After associating, Click on ‘OK’

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Check the claims & line items in child applet for re‐verification

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Pull the DMS bundle no. to BIZCopy the DMS packing list no. & proceed for heromotocorp.biz process

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6


Login on heromotocorp.biz

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Navigate to Warranty Claim Entry Vehicles view & then drill down on Pull

DMS Claims link

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Copy & Paste the DMS packing list number & press Proceed

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Validate and proceed DMS claims into BIZ

31

7


If there is no error all the selected claims will turn green & press proceed

32


The final creation message as per below details will be populated

33


Check error log of DMS claims while pulling into BIZIf there are any error then download the error log for claim wise error details

34

8


Sample error log

35

Log a ticket with help desk for all the error claims & required correction


Disassociate the error claims in DMS After disassociating the error claims in DMS pull the bundle list again into the BIZ. For further steps continue from slide no 39.

36

Disassociate as per error log

9


The packing list status would be changed after 1 hour (user must verify the same)

37


Also check the status of associated claims it must change to “Submit to Warranty”

38


Create packing list

39

Packing List screen Usage Procedure: Once the Claim is created, Packing List needs to be created for packing warranty parts. Pack the warranty material as per packing list. Please click‐on under navigation menu on LHS

10

Service ‐Technical 40

1. Select Date from claim selection for packing list option: On selecting, the date all the non‐submitted claims will be displayed prepared till selected date. 2. Select Recommendation type: N‐Normal or G‐Recommendation. 3. Press Packing List button to continue. On submit Next screen:


For viewing parts claimed in the claim form press the desire sap claim number link.


Select the claims using select box with tick mark for including claim in the packing list.

Press “Save” button to continue; Popup message displayed for User confirmation.

Press YES to continue. Next screen will be displayed as:


Press link: Download To PDF, User will get popup message for saving packing list in PDF format.


Press Save button to save packing list at desired location. By default file will save in Desktop.


Sample packing list format:


Go to Invoice Printing and take print of Part & Service Tax invoice

46

The Dealer has to take print‐out of the Part Invoice and Service Tax Invoice.Dealer has to go to “Invoice Printing” link to take the print‐out.

11


Click on the F4 help of the Packing List Number to open following screen.


Select the Packing List Reference No or Part Invoice No. or Service Tax Invoice No. The following screen will open.


Now click on “Print Part Invoice” to print Part Invoice and click on “Print Service Tax Invoice” to print Service Tax Invoice. The sample formats of print‐out will be as follows:

Part Invoice


Service Tax Invoice

Note – For recommended category the claims would be routed to concern TSM for approval & there after be submitted to HMCL.


Claim Submission

51

Once the Packing list is created & material dispatched to HMCL, then claims need to be submit to HMCL.For submitting warranty claim use the highlighted Link:

12


1. Select the claim type: N‐Normal or G‐Recommendation. Press “Submit” button to continue. In case of Recommendation Claims Approved by TMS will only be populated in the Reference No. drop‐down.2. In the next screen reference number will be asked from the user. Select reference number using drop down button.


After selecting reference number press “Submit” button to continue. System will ask for user confirmation:

Press “YES” to continue. In the next screen Material booking detail will be asked from the user.

Press “Save” button to submit the claims; system will ask for user confirmation:


Press “YES” button for submitting warranty Claims to HMCL. On successful submission message display as: “Data Saved Successfully”


General Do’s and Don’ts

55

Do’s

1. If you encounter any issues related to login, please contact HMCL support team 2. Keep minimum number of sessions open 3. Search for data for period of maximum one month only at a time to get better

performance.

Don’t

1. Do not execute any report with longer duration of more than month. This hampers the system performance.

2. Do not close the browser for logoff, instead Use Logoff link. 3. Do not keep the system idle for long time

13


Hero MotoCorp Ltd.

Head Office34, Community Centre, Basant Lok,Vasant Vihar, New Delhi – 110057.Tel: 91‐11‐46044100, 26143198Fax: 26143321, 26143198

Hero MotoCorp Ltd.

Warranty Management Section(Service‐Technical)37th K.M. Stone, Delhi – Jaipur Highway, Sector – 33, Gurgaon‐ 122 001 Haryana ‐ India Email: [email protected] Phone: 01242895789‐794.

New Warranty Management Application Users Guide

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