NEW STREET’S STATION STAFF MAGAZINENEWStreet VIEW

Station NewsNew Street HistoryStaff Feature CompetitionsThe New “New Street”

Issue 1

ew Street View isa topicalNewsletter that

covers all areas of stafflife from work to play tosocial life. Its surpris-ing how many staff dovery interesting thingsoutside of work.Working for crosscountry Trains we

have a Premiership Linesman, ForVirgin Trains we have a MotorRacing Driver and for London Mid-land we have a Ghost Hunter. Inthis Newsletter we plan on findingout a lot more about these people.It may surprise you that there arewell over 1000 people that work at

New Street Station, not includingthose that will be introduced at thenew John Lewis, so its only fairthat we try to introduce as many ofthese people as we can. ThisNewsletter will give us someshocks and surprises about thepeople that we work with.Watch this space.......In this publication, British Trans-port Police have a regular 2 pages

N

It may surprise you that there are wellover 1000 people that work at New StreetStation, not including those that will be in-troduced at the new John Lewis.

New Street View is a topicalNewsletter that covers all areasof staff life

to themselves. BTP will inform usof their role on the station, fromhelping vulnerable people on thestation, dealing with crime or polic-ing football passengers.The Gateway have a regular 2pages, this will give us an idea ofwhat is happening to the stationover the next 2-3 years. The re-development over the last 2-3years has been dramatic, trans-forming the station from a car parkto its existing package. The sta-tion now includes bright new retailpremises to match any other in thecountry. A bright new design like no othernow gives Birmingham a state ofthe art building, but its not finishedyet. The old concourse is beingtransformed as we speak withbrand new shops, entrances, anda new Atrium. This is a huge glass roof to com-plete the roomy look to the station.All this will link up with the new“Grand central Shopping centre”,again, transformed from the Pal-lasades shopping centre. Birm-ingham will have a not just astation but a brand new complexto make us all proud. Links toMoor Street and Snow Hill willopen the station up to the city, andmake future generations proud ofthe building that we work in.

EDITORS LETTER

EDITORADRIAN WOOLLEY

DESIGNERPETER BRENNAN

CONTRIBUTORSPETER BRENNAN

PHOTOGRAPHYADRIAN WOOLLEY

ADVERTISINGE: ADRIAN.WOOLLEY2@NETWORkRAIL.cO.uk

SUBSCRIPTIONE; ADRIAN.WOOLLEY2@NETWORkRAIL.cO.uk

Please note:All rights reserved. No part of this publication can be re-produced without the writtenpermission of the copyrightowners. every effort hasbeen made by the publishersto ensure the accuracy ofthis publication; the publisher cannot accept re-sponsibility for the errors oromissions. in the interest ofindependence and impartial-ity,many features in this pub-lication have been written bythird-party experts. Any opin-ions expressed therein areviews of the writers them-selves and not necessarilythose of New Street View.

CONTENTSP5 - MANAGERS VIEW P6 - STAFF FEATUREP8 - STATION NEWSP10 - NEW STREET HISTORYP12 - NEW STREET DEVELOPMENTP14 - THINGS TO DO IN BIRMINGHAMP18 - COMPETITIONS

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MANAGERS VIEW

I’m sure many of you willhave seen the numerouspress reports around thelatest National Passen-ger Survey results plac-ing New Street at thebottom of the pile. Thishas been disappointingnews for us all given theexceptionally hard workyou all put into runningthis station each andevery day. There wascertainly an expectationwithin the business thatfollowing the switchoverto phase 1 of the newstation that passengersatisfaction would in-crease.

The National Passen-ger Survey is an industrytool that measures howhappy people are withtheir experiences both ontrains and at stations. It is widely ac-cepted that survey results can be drivenby train service performance and otherfactors such as over-crowding. For ex-ample if St Pancras station (which isnormally top of the survey results) had asustained period of poor train serviceperformance their scores would godown regardless of how nice the envi-ronment might be.

When we take that into considerationand look at New Street we need to con-sider that whilst the concourse environ-ment has been greatly improved we are

Birmingham New StreetStation is undergoing someserious re-development atpresent, the work takingplace has never been donebefore. The Station itselfhas been open throughoutthe construction processtherefore has had to over-come some serious obsta-cles. Passengermovement, health andsafety, over crowding, serv-ice information, these areto name a few. When reports are pub-

lished they often do not tellthe whole story, althoughpeople will often read theheadlines and look what isbehind the story. WhilePassenger Surveys arevital, New Street Station isa bit different. I asked theStation Manager SteveLewis for a response to anarticle that was publishedin a local newspaper re-cently. (below is the link tothe article)

http://www.birmingham-mail.co.uk/news/midlands-news/new-street-station-britains-worst-6594806

still a station undergoingmajor construction works.This means we have lotsof noise, dust, leaks etc.In addition you will beaware of the platformcrowding problems wehave whilst all of our verti-cal access is concentratedat the B ends of the plat-forms. We also need tobe mindful that when thesurveys were conducted(September to November)we were experiencing lotsof train service cancella-tions. When you take allof that into considerationthe fact that we even got a4% increase in overall sat-isfaction is a greatachievement.

Furthermore, and mostimportantly, the number ofpassengers rating the way

their request was handled by staff as ei-ther good or very good is 84%. This isdirect reflection on all of you and some-thing you should be proud of.

In summary whilst the NPS scores areimportant to the industry we need totake into account factors outside of ourcontrol that have adverse effects andbear in mind that if you weren’t all doinga wonderful job the overall score wouldbe an awful lot lower than it was.

Regards

Steve Lewis

WE ARE STILL A STATION UNDERGOINGMAJOR CONSTRUC-TION WORKS. THISMEANS WE HAVE LOTSOF NOISE, DUST, LEAKSETC.

Stuart Rodgers of London Midland, an RPI at NewStreet has a hobby that people find hard to believe. Heis actually a ghost hunter, whether you believe in spooksor not, it is still a thriving opportunity to see what it is likeon the other side. That belief in what goes on, and thethrill of seeing a ghost keeps people hooked.Stuart looks at websites that have recorded sightings of

things that have happened, the site publishes venues,and that’s where the hunt begins. Stuart and his wife,Bonnie begin the journey with others on the hunt forghosts. Places such as Bodmin, Evesham and Leices-ter are the places they have gone in recent times, alongwith Pendle Hill Witches.Stuarts journey began as a pure sceptic at an old train

station in Leicester, stood there with a crowd and feltthat something had walked past him. He realised thateveryone was accounted for and the only plausible ex-planation was something from the other side. Stuart

STAFF FEATURE

quickly became a believer and for the last three yearshas seen himself go on regular hunts a group of GhostHunters.Stuart can set his sights on Birmingham New Street

Station as there are many reported sights of the spookykind. It was reported that platform 4 waiting room ishaunted, 68 year old Walter Hartless passed awaysome 75 years ago but is reported to be walking downthe platform when all have gone home, leaving the nightshift staff wondering whats round the corner when theyleave their office. Walter, who shot himself in the chest is joined by

claude who poisoned himself. Both are said to walk theplatform during the night as lost souls. When the stationwas built in 1848 part of a Jewish cemetery was dug upto make way for the building. Perhaps Stuart should or-ganise a ghost hunt of New Street on his own workingsoil, maybe he might just be in for a surprise………

Stuart Rodgers Ghost Hunter

STATION NEWS

Paul coulton and Jon Pur-shouse are participating in abike ride for cancer Research,17o miles from Morecombe,Lancashire, to Bridlington inNorth Yorkshire. Paul has ex-perience with a previous bikeride last year – from White-haven, West coast in cumbriato Wearmouth on the eastcoast.

Paul’s interest in cancer Re-search came when he lost hisBrother to cancer three yearsago. Paul individually raised£1,100 last year but as a bikinggroup raised just under £9,000.

If you wish to donate anymoney to this charity and helpPaul and Jon on their wayplease click on the link, yoursupport would be gratefully re-

Westwood, Network Rails leader-ship Development centre incoventry is closed for a period offour months for refurbishment.

Some of the staff were invitedto put forward some suggestionsas to where they wanted to workwithin Network Rail. Some ofthem chose Birmingham NewStreet Station. As most of themchose the station due to its loca-tion, quite close to their home, itwas probably the fact there areso many here changes here atthe station – it has proved to aninviting place to work wheremany try to gain employmenthere. They began their time here in

January, working in customerServices giving out train informa-tion and answering enquiries.The team suggest they havebeen made very welcome by theexisting staff and hope they havemade a difference. Apart fromthe cold weather they are all en-joying their time here.

The team from Westwood are aclosely knit team who get on witheveryone and have become veryadaptable to the surroundings.

Westwood Complete Volunteer Work At New Street Station

The Way of The Roses Cycle Challenge ceived.

Pauls txt code is TFAL63 10to 70070 to donate £10 for ex-ample, Jon's is EkIB76 10 to70070 donations must be in fullpounds and are added to yournext phone bill or comes offtheir available credit.

Please let everyone know thatall donations will go directly tothe charity as all riders arebearing their own expenses.

on the 3rd-5th June

www.abzpublications.co.uk

In Safe Hands is a book by Colin Abbott recalling NigelSims’ Vivid football memories. From his start at Coton Swifts as a youngster, then atStapenhill FC before signing professional terms with Wolver-hampton Wanderers in 1948. Nigel stayed at the Wolves foreight years making 39 appearances as understudy to BertWilliams.However his next move was the one that defined his career.In March 1956 Eric Houghton – himself an ex-Villa legend,signed Nigel for Aston Villa FC. He was an immediate suc-cess being part of the 1957 FA Cup winning team.Nigel stayed at Aston Villa until the end of the 1963/64 sea-son making 310 appearances, picking up a Second Divisionchampionship medal as well as a ’61 League Cup winnerstankard and League representative honours.In the summer of 1964 he played for Toronto city in theEastern Canadian Professional Soccer League under man-ager Malcolm Allison, before returning to PeterboroughUnited for a short spell between September and December’64. Nigel then emigrated to Canada a few years later playing for Toronto Falcons and then TorontoItalia.

Colin’s second book “Seventh Heaven’” - Aston Villa’s Victorious ’57 Cup Campaign was recentlyrequested by the Bodleian Library Oxford University, Cambridge University Library, National

Library of Scotland, National Library of Wales and Trinity College Dublin. It’s a huge honour thathis book has found it’s way into institutes of such repute and we hope that this latest publication

follows suit.

Colin’s book is a fantastic read, not just for Villafans but for anyone with a passion for the historyof football. Colin writes as somebody who trulycares about the subject, and that comes across asyou read the book.

Paul Faulkner Aston Villa CEO

Seventh Heaven, Aston Villa’s Victorious ’57 CupCampaign tells the story of the Villa’s journey fromthe glue-pot pitch of Luton Town’s Kenilworth Roadin the 3rd round, to the place lawn pitch of theWembley Empire Stadium for the final. Ably as-sisted with the personal accounts and memories ofthe surviving players of that record breaking side,Nigel Sims, Jackie Sewell, Stan Crowther andPeter McParland, together with the scrapbooksand albums of other members of the ’57 side,which form part of the vast collection of fellow Vil-lan’s Mick Tilt and Jon Farrelly. With relevant ex-tracts from the Football Club’s official Boardroomminutes, it all combines to take fans on a nostalgicand wonderful trip. A unique, rarely seen insightinto one of Aston Villa’s most illustrious occasions.

71 | www.thevillatimes.com www.thevillatimes.com | 71

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Birmingham New Street, a railway inthe heart of the city, was firstopened in1884. The station wasbuilt as one of the initial aims of thenewly formed London and NorthWestern Railway (LNWR), to becloser to the mail administration andcommercial centre of the thrivingcity. The LNWR, until 1846 knownformerly as 2 separate companies,the Grand Junction Railway and theLondon and Birmingham Railway,operated their train services to astation at curzon Street from itsopening in September 1838.

An Act of Parliament passed in1846 granted authority to the LNWRto build the station. Written withinthe Act was a public right of waythrough the station to compensatefor the removal of two streets tomake way for the station. This rightof way was maintained until theopening of the new concourse inApril 2013.

A local businessman, charlesShaw, known to have links with arival railway company, voiced theiropposition to the building of New

Street in the name of public order,claiming that the area was of themost undesirable areas of Birming-ham and well know for law breakersand pick pockets. The demolition ofthe buildings on the site of whatwould be Birmingham New Streetstarted in 1846, and included threechapels. The demolition and con-struction cost £500.000 and tooknearly 7 years to build.

Birmingham New Street was offi-cially opened on June 1st 1854. Atthis time the station roughly occu-pied the same area as platforms 1-6as we see it today.

The station was further extendedin the 1880’s to accommodate theMidland Railway (MR). This occu-pied the area that platforms 7-12cover now.

By 1916, 700 trains a day and 20million passengers a year wereusing the station. In 1923, the twoformer Railway companies at NewStreet, MR and LNWR became theLondon, Midland & Scottish Railway(LMS). Nationalisation in 1948would see the big four disappear,

and appeal under a new and nowfamiliar name, British Railways.

By the mid 1930’s, 25 million wereusing New Street every year, travel-ling on 3,000 trains every weekwhich conveyed 30 million parcelsand packages a year. New Streetalso handled a considerable amountof freight with trains arriving in thearea occupied in the Hinterland areawhich is now the John Lewis devel-opment.

Wartime, especially World War 2brought major challenges to the rail-way. New Street experienced theevacuation of children away fromthe city on special trains to thesafety of the country and structuraldamage during the Luftwaffe airraids. considerable damage wascaused during an air raid on 26thOctober 1940, leaving the stationclosed for 24 hours. Damage to thelarge glass roof during WW2 wouldresult in the structure been removedaltogether by 1950 due to it beingunsafe. It was decided that NewStreet would be rebuilt.

Work on the demolition started

The History of

NEW STREET STATION

NEW STREET HISTORY

and rebuild started in 1964, startingfrom Station Street and platform 12side of the station, and finished in1967 at a cost of £4million. Trainservices, as with the present con-struction continued running through-out the rebuilding phase.

Platform numbers, not just A andB ends have always been a con-tentious issue at the station, soimagine the passengers confusionin October 1964 when the platformson the station were re-numbered,with the then platform 1, a complexof bays and a through platform,being split into 5 separate platforms.This was just part of the changes.until the opening of the present con-course on 28th April this year, thestation has remained relatively un-changed from the 1967 opening.The only changes of note being theupgrading of the concourse flooringand platform surfaces, removal ofthe ticket barrier booths, and the ad-dition of Bridge 1c. The addition ofsmoke lobbies at platform level wasadded in the early 1990’s followingthe kings cross fire enquiry and the

following recommendations. A newouter concourse was opened in themid 2000’s, occupied by Marks &Spencer’s, Boots and Excess Bag-gage.

The new station does howeversee one step back in time to the olddays, and that is the return of theannouncers to their original home.In 1935, the first tannoy system wasset up in an office on platform 1. Atthat time, New Street was one of thefirst mainline stations in the countryto adopt this new way of communi-cation and information dissemina-tion. The announcers at the timewere not specifically trained but wellspoken men from the railway, withthe first women announcers project-ing their voices during WW2 in1941.

At the time of this publication thenew station is only half way throughits construction. New Street Viewwill endeavour to cover the rest ofthe story to the opening of the oldconcourse and it’s joining of thepresent one we inhabit. The newstation will again create its own bit

of history and emerge from its rundown past to a huge open plan com-plex that Birmingham can promoteand be proud of.

Andrew Smith (Network rail)

After over three years in the making, the first half of thenew concourse at Birmingham New Street station hasbeen open since April 2013 as the first phase of the majorproject to transform the station completes.A team of over a thousand staff worked on site around

the clock to create the new station, which is already oneand a half times larger than the old building, offering pas-sengers a better environment and experience for their jour-ney. An army of volunteers from Network Rail and the Train

Operating companies were all around the station for amonth after opening helping passengers find their way to,from and around the new concourse in the initial transitionphase. This is the first major change to New Street in over 40

years, with the station being named as one of the mosthated buildings in the country in more recent years as a re-sult of it being too dark, over-crowded and difficult to get

around, especially for peo-ple with reduced mobility.The opening marks a signif-icant milestone in the over-all redevelopment, witheveryone using or workingin the station now having

somewhere to be proud of as the gateway to the city andthe West Midlands.The next phase of the redevelopment is now well under-

way with the old concourse being transformed and thegiant atrium constructed that will enclose the station andlet natural light fill the building once complete in 2015. Alsopart of the next phase is the redevelopment of the Pal-isades’ shopping centre above the station into Grand cen-tral. The centre will provide 200,000 sq ft of retail space forover 40 new premium fashion and lifestyle stores andmore than 15 new concept cafes and restaurants. The

Also part of thenext phase is theredevelopment ofthe Palisades’shopping centreabove the stationinto Grand Central.

THE GATEWAY PROJECT

NEW STREET DEVELOPMENT

centre will be anchored by the250,000 sq ft John Lewis depart-ment store and will be thelargest outside of London. Therewill be new entrances connect-ing people across the city, betteraccess around the concourseand platforms, new public space and jobs for localpeople. The stainless steel panels that have alreadystarted to be installed on the North West side of thestation will wrap the whole station, changing theface of New Street forever and adding anotherbuilding to the city’s growing reputation for good de-sign.

Passengers have been overwhelmingly positiveabout the new station and reacted well to the newchanges with excitement now building for when theredevelopment completes in full in 2015.

After a recent walk around the new side of the sta-tion, John Lewis, The new Grand central Shoppingcentre and of course the Station and its Atrium, Iwas astonished. Breathtaking scenery, unbelievablearchitecture to rival the very best in the country, andyes it is in Birmingham. It is the heart and soul ofthe country with a Train Station to be proud of.

The engineering that has gone on and is still going on istremendous. The open space of John Lewis is still in aconcrete state, but you can now see its overwhelmingplace above the new construction of the station. The store, all 250,000 square feet of space will create

650 jobs and sell over 350.000 products. The store willanchor the New Grand central Shopping centre, formerly,the Palasades Shopping center. It was strange walkingaround the new centre, for many years Argos has stoodthere with shops closely adjoined to it under cover, andabove the station. Now it’s a big empty space ready for itsnew arrival of shops and bars to rival any in the country.The centre will adjoin the station and John Lewis to beclose neighbors, entrances will link to other parts of thecomplex as a whole. This newsletter will give regular updates with articles andpictures. A time line of information will be formed as youcan see by the first pictures taken by me.

Millennium Point

Opened in 2001, the Millenniumpoint has outstanding architectureand design which attracts millionseach year. It is a host to many pop-ular attractions including the Na-tional Educational centre, Imaxcinema and Think Tank sciencemuseum. The nearest station isMoor Street which is a 10 minutewalk away. New Street Station andSnowhill are a little further awayand will be approximately a 15minute walk

Things to do in Birmingham

Birmingham hosts a vast variety of enter-tainment and events which attracts thou-

sands of visitors each year. Whether you'relooking for a breath of fresh air or to simplyexperience the hustle and bustle of city life,

Birmingham has it all. Here is a list of thetop attractions

Cadbury World

Every chocoholic's dream cometrue. An exciting chocolate fun-filled world suitable for peopleof all ages in need of a sugarrush. A day full of lots of choco-late filled activities. Learn aboutthe history, how it is made andof course polish up that sweettooth for demonstrations. Thenearest station is BournvilleStation (you can connect fromNew Street station) and is a 15minute walk.

National Sea Life

Every Explore l i fe underwater at the incredible SeaLi fe centre where you canget a c loser peak at the l i feunder the sea. With a 4D cin-ema, interact ive rock pool ,underwater tank and feedingdemonstrat ions throughoutthe day this is guaranteed tomake your day begin wi th asplash! The nearest stat ionis New Street and is a 15minute walk.

STATION NEWS

There are a lot of organisa-tional changes at New Streetstation at the moment, be-cause of this, we require stafffrom the cRT and cSA teamsto step forward and becomerepresentatives with the RMT.

union issues are vital to thestaff at the station, but atpresent are under repre-sented by the staff. We arecalling for you to give your ex-perience and time for this. Ifyou have wanted to get in-volved, now is the time to doso. With so many changes atthe station it is a very excitingtime, you can help the staffmove forward in so manyways.

We will also require a newHealth and Safety representa-tive to work along sideStephen Alder (the currentrep) from these teams. Forfurther information on becom-ing a health and safety repplease contact either Stephenalder on Stephen.alder@net-workrail.co.uk or your RMTbranch secretary.

VACANCIES

New Street Metro

Sutton coldfield Train Station was built in 1862 and is 7.5 milesfrom Birmingham city centre. It was the terminus from Birm-ingham until 1884 when it was extended to Lichfield. From1978 the station was known as part of the cross city Line, al-though there were plans to demolish it until campaigners savedthe day.

In 1955, the station became well known for a train crash thatkilled 17 people and injured 43, still Birmingham’s worst evertrain crash. A York to Bristol service which was carrying 300people was diverted via Sutton due to maintenance work,turned a bend too quickly which resulted in ten carriages over-turning.

Out and about at Sutton Coldfield Train Station

Within Birmingham there are threemain stations, Birmingham NewStreet, Moor Street and Snow Hill Sta-tion, all within the city centre. At pres-ent any passengers wishing transferbetween New Street and the other twoface a 10-15 minute walk. currentlythe Metro (tram service) operates be-tween Birmingham Snow Hill andWolverhampton.currently under way is an extensionthat will lead from Snow Hill and run0.7 miles and link up to BirminghamNew Street Station. At a cost of£75.4M the new route will run on toBull Street and down corporationStreet and then onto Stephensonstreet to link up with the new entranceof the station. There has not been atram in the city centre since 1953, butwill be well worth the wait.

Expected to be opened in 2015 theproject is expected to raise £50m perannum to the local economy and cre-ate 15oo jobs. The extension will be agreat benefit to the passengers ofNew Street; they will not have to makethe walk from station to station. A new fleet of Trams will be introducedto cope with a large number of pas-sengers; around 200 people can becarried on one service, seating 50 ofthem. There will also be 2 wheel chairspaces.The link will also add to the redevelop-ment of the station with an extra boostto the city centre, it will open the cityso people can travel from one cornerof the city to the other with ease.The New Street View Newsletter on amonthly basis will feature updates onthe progress with pictures.

STATION NEWS

As you aware the whole ofthe station is changing, torun along side this there isa new management struc-ture. If you are nut surewhat the structure is or ifyou have any burningquestions on the issue andwant to know how it affectsyou now is your chance tohave your say.

The new team, Steve,Abdul, Simon, Pat andcraig invite all Station staffto an open forum onWednesday 26th March inthe staff offices. The doorswill be open all day forstaff.

The team want to hearany ideas that you havethat you want to be imple-mented, or any changesthat you may want to see.Open Door means OpenQuestions.

Open Doormeans OpenQuestions

Front line staff are at risk from a lot ofthings but receiving a sharp or nee-dle stick injury from carelessly dis-carded sharp or needle can be verydistressing for its recipient. usedneedles are capable of containingblood borne viruses that may infectthrough accidental injection. Avoid-ing inadvertent contact with theseitems is paramount.

For station staff on or about thefront line, ensure that the needledoes not pose a risk to the public, if it

does then either place somethingover it to protect it or seek assistancefrom another member of staff towatch over the needle. This will pre-vent any other person coming intocontact with it.

When the area is protected youshould call for a sharps container tobe bought to the scene, Initial clean-ing Services should then pick theneedle up with special equipment.They will then dispose of it in an allo-cated space.

Health and Safety Sharps/Needles

chris Mason a respected andvalued member of staff, wewould all like to welcome himback to work in connectionsafter 3 months off having a hipreplacement. chris has stated that he isbetter off after the operationbut for the first few days was

very sore. He is now rar-ing to go and looking for-ward to getting back to hisnormal customer servicerole.

While off work chris alsocelebrated his 60th birth-day, so happy birthdayfrom all at New Street View

Welcome him back to work Connections

In order to get discounts at re-tailers on the station make sureyou apply for your BITE card.Go to www.bitecard.co.uk andregister for your card. You willget 20% discount at uppercrust, The pasty Shop, Delicede France, camden Food,Burger king and many others

GET YOURS NOW…..

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We are very well established portrait photographers thatconcentrate on smiles and a refreshing outlook that you

can see through images. Based in South Birmingham wetake Portraits of the highest standards from child portraitsto full individual portfolios. Work is usually carried out at

my home, this is where there is no time limit on the shoot,the emphasis is on getting what is right for you. Work for

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Call Adrian on 07539 934 005 or email ajphotos@hotmail.co.uk

COMPETITIONS

MI cASA is part of a group of retailunits on the station run by SelectService Partners, the other units in-clude Starbucks, The Pasty Shop,upper crust, camden Foods, basi-cally all of the catering on the station. Mr Abe was keen to promote specialoffers such as a Burrito Breakfast andcoffee for just £3.00, also a Burritoand beer for £10.00. MI cASSA iscertainly not your average cateringunit, it is different to what you normallyexpect on a station and having triedthe Burrito myself is very nice andwould recommend it. The warm welcome from the shop isexcellent, the staff and managementare knowledgeable in what they selland are keen to impress. Manage-ment also want to make New StreetStation proud in what they do. AskingMr Abi what his objectives are, hereplied, “we want to look after thepassengers of new street and ofcourse the staff, we believe we pro-vide something different on the sta-tion. We prepare food in front of youto enjoy. Passengers are our guestsand that’s how we treat them – enjoyour food”.MI cASSA is definatly one to try, itsdifferent, refreshing and is good forNew Street Station

MI CASA Burrito’s, Salads, Nacho’s,and licenced to sell beers

1. What is the first pas-senger train that departs NewStreet Monday to Friday ?2. How many differentplatforms at New Street arethere ?3. How many train move-ments are there a day Mondayto Friday ? A .800- 1000, B1000-1200, or c 1200-1400 ?4. How many TOcS oper-ate out of New Street ? 5. In which year did theiron black horse appear downon the platforms? 6. In which year did NewStreet open for the first time ?

7. How many differentpassenger entrances & exitsare there? 8. How many trains toLondon Monday to Fridayleave New Street? A 45-65,B 66- 76, or c 77-87?9. How many passengerlifts & escalators are therehere at New Street?10. Which retail unit sharesthe same name as a Town inLondon?

Please email Adrian.wool-ley2@networkrail.co.uk withyour answers.The winner willbe drawn at random and willwin a £30.00 gift voucher

Attempt the questions, the

winner will receive a£30:00 gift voucher

for W H Smith – good luck

WIN A BURRITO AND A BEER