Safety BriefPeriod 3, 2019/20

26.05.19 – 22.06.19

ForewordF

Head of HSQE

✓ Client health and safety engagement

✓ Management of Close Calls and follow up investigations

✓ P.P.E and Equipment safety

✓ Road safety risk

✓ Workforce health and wellbeing

Rick brings a wealth of experience in supporting safe delivery having worked ina number of rail companies including Babcock, Buckingham Group and Alstom.

As Rick visits an increasing number of sites over the coming weeks please raiseand discuss any ideas or concerns you may have – he is here to help.

Welcome to the team Rick, it is great to have you on board!

Getting The Basics Right

Stuart Parsons

There have been a number of examples of ISSL operatives constructively challengingpotentially unsafe working methods during the period. This is good to see and in everyinstance has had a positive outcome with the situation being resolved and work carriedout in a safe manner in accordance with relevant rules.

Delivery will always be important, however safe delivery is essential, therefore thankyou to all of you who have made such a challenge, it is a credit to your professionalismand demonstrates competence.

I would like to start this Period’s brief by introducingand welcoming a new member to the ISSL HSQETeam – Rick Leigh, who joins as our new HSQEManager.

This important post will provide greater focus onproviding day to day health & safety support across thecompany. In particular the role will work closely with youall on the following key areas:✓ Workforce/ operational health and safety

We continue to provide 24/7 On-Call support to our workforce.

For any matter arising outside of office hours (08:00 – 17:00), including accidents andincident reporting, please contact the office from which you have been deployedusing the relevant contact number below.

On-Call 24/7

Period 3, 2019/20

ISS Labour Safety Brief

Caerphilly: 07946 789 987 Glasgow: 07932 717 046 Stafford: 07494 058 561

Cannock: 07810 657 080 Lighting and Fencing: Weekly rotation and briefed to team

Trades: 07944 650 763

Carlisle: 07949 557 938 Manchester: 07977 000 492

Period 3, 2019/20

Key Safety Headlines

What’s Not

x We are seeing an increase in driving related issues – notably:

➢ Customer complaints of erratic/ inconsiderate driving;

➢ Consistent speeding

➢ Speeding at high speeds

Please Note: Systems will be introduced during Period 4 to manage and address road safety risk in a consistent and constructive manner

What Has Gone Well

✓ Zero personal accidents - Well Done!

✓ Constructive challenging of unsafe/ unsuitable working methods resulting in safe outcomes – Well Done!

✓ Increasing positive Client feedback on the standard and professionalism of ISSL workforce – Well Done!

Accidents & Incident

0

Close Calls

131Site Visits

7

Speeding Fines

3PCN’s

28

RIDDORS

0

Vehicle

Accidents

2

Period 3, 2019/20

Close Calls By Office

Glasgow - 6

Cannock & London - 65

Caerphilly - 5

Trades - 7

Manchester (Track) - 8

Stafford - 19Carlisle - 10

Manchester (S&T) - 1

Lighting & Fencing - 10

This Month In Numbers

Every close call received is recorded and followed upwith the person raising the call (where possible) andactions taken where needed.

To discuss any issues relating to Close Calls, pleasecontact:

Brian Knapper, Health and Safety Advisor07702 636 109 | b.knapper@isslabour.co.uk

Key Themes During

Period 3

Good quality of

Site Briefings

Incorrect information

on SWPISSL PPE

Period 3, 2019/20

Customer Feedback

“Can’t speak highly enough of the gang you have sent us, glowing reports from site. We wouldn’t be so close to hand over without them so please pass on my sentiments to the guys.”

“As I was the Senior Maintenance manager on site it was clear that several tasks needed to be carried out in sequence. All the people, operators, drivers I spoke to were very engaged and keen to progress the work in a timely manner. This made my job very easy and thank you all.

The ISS staff who turned up were extremely motivated and turned what I thought was a 4-hour Mini Digger job into a 1 ½ hour manual one.”

New OLE Structure

“I Was out on site Saturday night and your lads certainly performed. If you could pass my thanks on..”

Babcock

Network Rail

J Murphy & Sons

Period Highlights

Period 3, 2019/20

Customer Feedback

“Congratulations and thanks to projects, operations and maintenance colleagues for making the Market Harborough works (and the associated diversion last week) run so smoothly.”

“Thankyou all for the hard work put in over the last week. Whilst we had some early slippage everybody worked extremely hard to complete all the works safely and to achieve right time hand back.

This marks the start of the Kettering Station works will give our stakeholders confidence in the vast amount of Stations works we have to go.

Please pass on my sincere thanks to your teams..”

Market Harborough Week 9 and 10 Blockade.

“Congratulations to all involved a great piece of work well delivered..”

East Midlands Trains

Network Rail

Period Highlights

Network Rail

Period 3, 2019/20

This Period in Numbers

Site Access

40%

Equipment Failure

12%

PPE

10%

Site Set Up & Welfare

10%

Dust

4%

Working At Height

4%

Exclusion Zones

2%

Buried Services

4%

Procedures

2%

Other 12%

Client: Babcock|ISSL Division: Track (Glasgow)

Remember - If its not safe or authorised, don’t do it and report it!

Another good example of a ISSL operative understanding his duties and demonstrating his professionalism and competence by having the morale courage to say no in order for work to be carried out safely.

Learning points…

A ISSL Operative arrived on-site to carry out points-op duties. He was told that once he had taken the points he was to set them and then leave them to walk approx. 400 yards to carry out trackman duties . As stated in the points-op course `Do not leave your points which are under local control and un-attended`. The operative informed that he was this request was not safe and as such was not going to do this. The Operative informed ISSL On-Call, who then spoke to the client and arrangements were agreed for the points to be manned as per the correct rules.

Close Calls by Category

Period 3, 2019/20

ISS Labour Safety Brief

Site Locations

ISS Carlisle depot

Buckingham's LLS

Warrington NR

Amey Rail Manchester

Murphy’s Crewe

Colas Rail – Swindon

Cocklebury Sidings NR

Incorrect SWP Information

Site Housekeeping

Professional working attitude from all operatives observed

Quality of Briefs – Good & Bad

Parking & Access Gates

1

2

3

4

5

Key Themes

Period 3, 2019/20

ISS Labour Safety Brief

The number of complaints from the publictowards ISSL drivers continues to rise, whichunderstandably is a concern.

I would like to remind all drivers that whendriving ISSL vehicles they are ambassadors tothe business and should drive with due careand consideration towards the public.

Theme of the month – Driver BehaviourPenalties & Fines By Office PCN’s Fines

Caerphilly 4 0

Carlisle 1 1

Central 0 0

Cannock & London 14 2

Glasgow Labour 0 0

Lighting 3 0

Manchester (Track) 0 0

Stafford 1 0

Trades 1 0

Traffic Management 4 0

Total 28 3

Managing Road Safety Risk – Increased analysis of Telematics

Processes will be implemented during Period 4 to ensure a more structured and consistent approach to investigating vehicle/ driver related complaints. Having such processes in place will better enable the validity of the claim to be identified and appropriate actions to be taken – including providing support to drivers.

From Period 4, the HSQE team will be carrying out more detailed levels of analysis of vehicle telematics to better understand our road safety risk profile as well as providing a better opportunity to identify and recognise good driving behaviours.

Period 3, 2019/20

ISS Labour Safety Brief

The latest relevant Industry Alerts & Briefs can be found on our website at: https://isslabour.co.uk/knowledge-centre/

In Summary

Industry Alerts & Briefs

1. Please continue to place safe delivery at the centre of all that we do. Challenging unsafe or unauthorised working methods in a constructive manner in order to enable a safe outcome is not being obstructive or difficult, it demonstrates professionalism and competence.

2. When working in public locations, please remember to act in a courteous and polite manner at all times

3. A greater focus on road safety risk is being introduced. More analysis of telematics will be carried out in order to identify and recognise good driving behaviour as well as dealing with poor driving behaviour.