New Mexico: Work Quality Improvements September 13, 2012 NASCSP Conference (Atlanta) Michael Furze...
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![Page 1: New Mexico: Work Quality Improvements September 13, 2012 NASCSP Conference (Atlanta) Michael Furze Green Initiative Manager New Mexico Mortgage Finance.](https://reader035.fdocuments.in/reader035/viewer/2022070308/551b8c73550346a10a8b5733/html5/thumbnails/1.jpg)
New Mexico: Work Quality Improvements
September 13, 2012 NASCSP Conference (Atlanta)
Michael FurzeGreen Initiative Manager
New Mexico Mortgage Finance Authority
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Opening Cliché
Did you know that the Chinese use the same work for crisis and opportunity?
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Opening Cliché?
Did you know that the Chinese use the same work for crisis and opportunity?
“Yes. Crisi-tunity!” ~Homer Simpson
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In 2009, NM had two simultaneous “Crisitunities:”
• 4% natural gas savings from a utility company’s M & V report
• ARRA e…x…p…a…n…$…i…o…n
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In response to theCrisi-tunity…
• We asked why did we only achieve 4% natural gas savings?
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In response to theCrisi-tunity…
• MFA, for the first time, properly assessed the program’s capacity to save energy while “weatherizing” home.
• Then, MFA staff developed a suite of new systems and processes designed to provide us with enough information to manage incremental change in those areas.
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Why only 4%?
• 4% savings:– Windows & doors are ECMs. – Air Sealing = caulking windows, jamb ups &
door sweeps.– Insulation installed without establishing an
effective air barrier.
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Incremental Changes• New Technical Standards (developed with subgrantee staff and
external experts)
• NM Energy$mart Training Academy
• Full-time Unit inspector position established for the state’s 10% unit monitoring
• Online reporting system created, enabling MFA to track relevant data– Measures– Estimated & Actual Cost per measure & per home– Estimated energy Savings– Estimated dollars saved (new for PY 2012-2013)
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Actual New School in Santa Fe
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Standards Development in progress
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The NM Energy$mart Gang
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Incremental Changes• Effective automated reports included the frequency of installed
measures by agency and auditor & energy savings by agency and auditor.
• Desk monitoring 100% of completed units.
• Linking desk monitoring with unit inspection with training
• Linking trainer observations with unit inspection
• Sharing unit inspection monitoring results with subgrantee Executive Director and Training Academy staff
• Push QA & QC beyond the final inspector to the agency as a whole
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Unit Inspector Flows
Furze
Agency Agency Agency Agency
TrainersUnit Inspector
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Trainer Flows
Furze
Agency Agency Agency Agency
Unit InspectorTrainers
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Technical+Online Monitoring Flows
Agency Agency Agency Agency
TrainersUnit Inspector
Furze
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Flow of Flows
Agency Agency Agency Agency
Furze
Unit InspectorTrainers
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Progress
Origin
GOAL
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Service Provider QA/QC
• Described discreet processes (in a matrix)
• Subgrantees develop & articulate their workflows
• Monitor the process
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What are the Processes?• Contract Management• Human Resources • Outreach to Potential Clients• Intake of Applicant Information• Approval Process• Unit Selection• Assessment• Work Order• Installation• Final Inspection• Invoice-Fiscal• Invoice-Units• Customer Satisfaction
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Initial Outcomes
• Client Booklets result decrease auditor paper cuts and lost paperwork (CNMH)
• Agencies can refine their processes (RMYC)
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Rocky Mountain Youth Corp.
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Thank you.
Michael FurzeGreen Initiative Manager
NM Mortgage Finance Authority505.767.2256