New IT Survey: Public Sector

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New IT Public Sector Survey

A look at how the new IT offerings are increasing the complexity of agency IT departments

Conducted by C White Consulting

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Study Overview: areas of discussion

» How has network complexity affected IT roles?» Which new IT service offerings are being managed

in-house versus using a managed service provider? » Which IT role will need to adapt the most to

evolving technology?» What is the most important technology for agencies

to invest in today to remain competitive?

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The effects of increased network complexity in IT roles

Q: How much has increased infrastructure complexity changed your IT role/responsibilities within the last 3-5 years?

94 percent of respondents felt that increasing complexity has at least somewhat, if not greatly, affected their role over the past three to five years.

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Most impactful technology

Q: Which technological advancement had the most significant impact on your agency within the last 3-5 years?

Compute virtualization had the most significant impact on agencies within the last 3-5 years.

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Confidence in providing guidance on business decisions regarding IT

Q: With emerging technologies creating greater infrastructure complexity, the role of the IT professional has become even more sophisticated. How confident are you that you could provide the guidance and expertise necessary to help your agency make informed, strategic business decisions with regard to emerging technologies?

70.3 percent of respondents are only somewhat confident or not confident at all that they could provide guidance and expertise necessary to help with strategic agency decision regarding emerging technology due to the increasing complexity of IT solutions.

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Frequency of contributed guidance on strategic decisions regarding IT

Q: How often are you given the opportunity to provide the guidance and expertise necessary to help your agency make informed, strategic business decisions with regard to emerging technologies?

66 percent of respondents are asked to at least occasionally provide guidance on strategic agency decisions regarding emerging technologies.

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Needs to increase confidence in decision making

Q: What else would you need to feel empowered within your organization to provide the guidance and expertise necessary to help your agency make informed, strategic decisions regarding emerging technologies?

The majority of respondents cite more training as what they would need to feel empowered within their organization to provide the guidance and expertise necessary to help make informed, strategic decisions regarding emerging technologies.

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Most disruptive technologies

Q: Which of the following evolving technologies is the most disruptive to your organization (in terms of having the most significant impact on operations as well as IT time/energy spent)?

BYOx tops the list of evolving technologies that are most disruptive to the organization.

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Q: In order to remain competitive for the NEXT 3-5 years, what is the most important technology, IT service, or operation for your agency to invest in today?

Cloud computing is ranked as the most important technology, IT service, or operation for an agency to invest in today to remain competitive for the next 3-5 years.

Most important technology to remain competitive

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How new technologies and services are being managed

Q:IT professionals are increasingly asked to take on additional responsibilities as new technologies, IT service offerings, and operations requirements emerge. As a result of this increased infrastructure complexity, which statement below best applies to each of the following technologies?

Over half of agency IT departments now manage cloud computing, virtualization, BYOx, mobility, self-service automation, SDN, data analytics, and compliance.

13.3

18.9

23.1

31.5

8.4

4.9

Our IT department has managed for over 3 years.

Our IT department has managed for less than 1 year.Our IT department has managed for 1-3 years.

N/A - our company does not currently use this technology.

Another department (outside of IT) manages.

A managed service provider (MSP) manages for us.

Cloud Computing

42.0

11.9

30.8

8.4

3.53.5


Our IT department has managed for less than 1 year.

Our IT department has managed for 1-3 years.




Compute Virtualization

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20.3

21.0

30.8

23.1

3.5

1.4







Bring your own ____

41.3

30.1

14.7

7.7

2.8 3.5Our IT department has managed for over 3 years.






Mobility

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15.5

26.8

23.9

19.7

2.1

12.0







Compliance

19.0

12.0

39.4

24.6

4.2

0.7







Self-service Automation

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19.0

23.2

21.1

19.7

2.8

14.1Our IT department has managed for less than 1 year.






Data Analytics

13.4

18.3

36.6

21.1

4.26.3







Software Defined Networking

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Future of automation

Q: Which IT skill(s) will become automated within the next 3-5 years?

Respondents chose Server Management, Virtualization and Cloud or Software as a Service as the top thee IT skills that will become automated in the next 3-5 years.

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Q: Which IT skill(s) will be in higher demand within the next 3-5 years?

Half of respondents ranked Information Security as the IT skill that will be in higher demand within the next 3-5 years.

Most in-demand IT skill

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About the Survey/Respondents

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About the Survey/Respondents

Which of the following best describes your general role within the organization? Manager 23.0%

Administrator 15.5%

Director 12.8%

Specialist for IT 12.8%

Engineer 12.2%

Project Manager 9.5%

Analyst 8.1%

Other 4.1%

Consultant 2.0%

148 responses

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Thank you for viewing our survey results

Please visit www.solarwinds.com for more information

http://www.solarwinds.com/

New IT Survey: Public Sector

Technology

Transcript of New IT Survey: Public Sector