NEW! IT Service Management Conference & Exhibition · PinkNORTH14 Register Today! 1-888-273-PINK7...

IT Service Management Conference & Exhibition North Regional

Toronto, ON • December 8-9, 2014

“PinkNORTH14”

NEW!

Preview AnnouncementEarly Bird Ends September 26, 2014

Featuring These Exciting Keynote Speakers!

Chester Elton Popular Inspirational Speaker & Celebrated Author

Jim Clemmer Acclaimed Leadership & Team Building Specialist

Kirk Weisler Industry Favorite & Work Culture Expert

www.pinkelephant.com 1-888-273-PINK

IT Service Management Conference & Exhibition – North Regional2 PinkNORTH14 www.pinkelephant.com Register Today! 1-888-273-PINK 3

Keynote SpeakersWe’re Bringing The #1 Industry Event To The North!

Join us in December for an extraordinary learning experience

Each year Pink Elephant presents the largest and most respected industry conference in Las Vegas. Building on the popularity of the event, we are now bringing it to the north – to Toronto! Now you have two choices to experience what thousands of IT professionals are raving about.

Learn how to successfully drive business change using many best practice frameworks, models and standards such as ITIL®, COBIT®, ISO, Lean IT and more. Our program is content-rich and comprehensive covering a vast array of subjects from all across the IT Service Management (ITSM) spectrum. There is something for everyone – strategic, tactical, operational – we’ve got you covered!

Who Should Attend PinkNORTH14?Whether you’re new or well advanced in your knowledge of ITIL and ITSM – there’s something for everyone in this dynamic program:

• Senior IT Managers & Directors

• IT Service & Support Managers

• Service Desk Managers

• IT Infrastructure Managers

• Process Owners

• Senior Support Analysts

• Quality Managers

• Service Level Managers

• Project/Program Directors & Managers

• IT Suppliers/Vendors

• Anyone seeking to understand why and how to implement best practices according to ITSM, ITIL, Lean IT and COBIT

• And, anyone who is interested in building and managing a truly business focused IT organization

About Pink ElephantA global company with a proud and pioneering 30 year history, we’re the world’s #1 provider of ITSM and ITIL education, consulting and conferences.

Visit www.pinkelephant.com for more information.

The Orange RevolutionChester Elton

Called the “Apostle of Appreciation,” Chester Elton is the co-author of several successful leadership books and is a highly in-demand motivational speaker the world over. Chester’s books, The Carrot Principle and 24-Carrot Manager, have been called a “must read for modern-day managers” by CNN’s Larry King, and his best-seller, The Orange Revolution, was the number one selling business book in the United States according to The Wall Street Journal.

As a hugely respected motivation expert, Chester has been featured in The Financial Times, The Washington Post, Fast Company and The New York Times. He has been featured on 60 Minutes, CNN, ABC’s Money Matters, MSNBC and National Public Radio.

Moose On The Table: A Novel Approach To Communications At Work

Jim Clemmer

Author of many highly acclaimed and best-selling leadership and team building books, and a seasoned educator and keynote presenter for many decades, Jim’s session will profile his latest undertaking, Moose On The Table: A Novel Approach To Communications At Work.

Failed communications are crippling workplaces across the globe – sapping energy from staff and weakening entire organizations. In this “edutaining” organizational fable, you’ll get realistic scenarios and solutions, showing how individuals and organizations should address issues that cost organizations millions or even billions of dollars in wasted effort every year.

When Less Is More & More Is Less!

Kirk Weisler

Kirk – a hugely popular motivational speaker and a conference and industry favorite – is on hand to inspire you with his entertaining and heartfelt messages like no one else can!

When more tasks, more demands and more distractions equal less morale, less motivation and less engagement...that’s when you need Less is More. Kirk examines four key ways to harness this power: Building Teams, Building Presentations, Building Relationships, Learning and in Life. If you want less stress and worry, and more peace and productivity, and less slides and more fun, then come to When Less Is More & More Is Less!; a presentation on simplification.

Attendees at Pink14, February 16-19, 2014, Las Vegas

IT Service Management Conference & Exhibition – North Regional PinkNORTH14 www.pinkelephant.com Register Today! 1-888-273-PINK4 5

Schedule-At-A-GlanceSchedule-At-A-Glance

Track Descriptions Track 1 – Pink University – Industry experts, including Pink’s own highly acclaimed senior consultants, present value-added practical guidance about the

business of IT best practices, Governance, ITSM strategies, and IT leadership.

Track 2 – IT Service Management Case Studies – Real-life stories from real-life IT managers from all levels of the organization. They provide a wide variety of experiences from their current improvement initiatives. Listen to their stories about what worked, what didn’t, and valuable lessons learned.

Track 3 – Panel Discussion Forums & Facilitated Peer Focus Groups – These sessions, based on a wide range of subjects, provide attendees the opportunity to not only learn from the presenter/facilitator, but also to contribute experiences and ideas while learning from peers.

Track 4 – Exhibitor Showcase & Thought Leadership – Exhibiting organizations present insights about IT technology strategies, trends and the ever changing technological landscape.

Monday, December 8, 2014 8:30am – 8:40am: Welcome & Opening Comments

8:40am – 9:40am: Opening Keynote: Chester Elton, “The Orange Revolution”9:40am – 10:00am: Refreshment Break

10:00am – 11:00am:

Track 1 #101 Track 2 #102 Track 3 #103

Change Management Health Check

Jennifer Wels, IT Management Consultant, Pink Elephant

Cleared For Take-Off – How To Implement An ITIL-Centric Service Lifecycle Approach

Martha Wenc, ISS Processes Manager, Jazz Aviation Services

Is The Service Desk Dead? Q&A – Panel Discussion

Facilitated By: David Ratcliffe, President, Pink Elephant

Panelists: Anthony Krasinski, Director, IT Service Management, Erie Insurance Group Zahra Rahemtulla, Principal, Enigma Consulting

Consulting 1x1 Sessions

Matthew Bowles, Director, Professional Services, Pink Elephant Graham Price, Principal Consultant, Pink Elephant

11:00am – 11:15am: Comfort Break11:15am – 12:15pm:


Service Level Management Health Check

Matthew Bowles, Director, Professional Services, Pink Elephant

Minding Your IT Assets – Do You Really Know What You Have?

David Chiu,Director & Business Technology Specialist, BMO Financial Group

Business Value Dashboards – Service Management’s Silver Bullet

Scott Walling, CTO, Monitor 24-7


Graham Price, Principal Consultant, Pink Elephant

12:15pm – 1:15pm: Lunch1:15pm – 2:15pm:


Tips For Cementing Organizational Change

Troy DuMoulin,VP, Research, Innovation & Product Development, Pink Elephant

A Blueprint For Developing Proper Process Metrics

Anthony Krasinski,Director, IT Service Management, Erie Insurance Group

Scary Movie – Part 6? Q&A – Panel Discussion

Facilitated by: David Ratcliffe,President, Pink Elephant

Panelists: Kevin Brown, Process Manager – Incident, Problem, Request, Cogeco Cable, Inc.George Spalding, Executive VP, Pink Elephant



2:15pm – 2:30pm: Comfort Break

2:30pm – 3:30pm:


How To Create, Execute & Manage Successful SLAs & OLAs


Service Management At The Co-operators — How To Bring Cohesion To Your Organization

Jean-Francois Gingras, Dir. Service Management Practices, The Co-operators

Holistic IT Asset Management

Eric Cook, Head of Service Management Practice, LANDESK



3:30pm – 3:50pm: Beverage Break

3:50pm – 5:00pm: General Session: Kirk Weisler, “When Less Is More & More Is Less!”5:00pm – 6:30pm: Networking Reception

Tuesday, December 9, 2014 7:30am – 8:30am:

Breakfast Club B1 Breakfast Club B2 Breakfast Club B3

IT Leadership Forum

Moderated By: Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant

The Tool Shed

Moderated By: Matthew Bowles, Director, Professional Services, Pink Elephant Barry Brown, IT Management Consultant, Pink Elephant

IT Support & Service Desk Forums

Moderated By: Jennifer Wels, IT Management Consultant, Pink Elephant Graham Furnis, IT Management Consultant, Pink Elephant



8:40am – 9:40am: Jim Clemmer, “Moose On The Table: A Novel Approach To Communications At Work” 9:40am – 10:00am: Beverage Break

10:00am – 11:00am:


The Dragon’s Den Of ITSM! Or, How To Justify An ITSM Improvement Project To Executive Management

David Ratcliffe, President, Pink Elephant

Proactive Problem Management: What ITIL Didn’t Tell You

Gabriel Soreanu, Senior ITSM Consultant, Cisco Systems, Inc.

Incremental Improvement: The Discipline Of Making Small Wins Happen With Frequency

Steve West, Territory Manager, Axios Systems Joe Beighley, Solutions Consultant, Axios Systems



11:00am – 11:15am: Comfort Break

Must be pre-booked. Offered on a first come, first served basis.






PinkNORTH14 www.pinkelephant.com Register Today! 1-888-273-PINK 7

Session Descriptions

IT Service Management Conference & Exhibition – North Regional6

Schedule-At-A-Glance

11:15am – 12:15pm:


Problem Management Health Check

Graham Furnis, IT Management Consultant, Pink Elephant

What IT Managers Need To Know About Lean Management

Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant

Awaiting Speaker Confirmation



12:15pm – 1:15pm: Lunch

1:15pm – 2:15pm:


Leading Change: Kotter’s 8-Step Model

David Ratcliffe,President, Pink Elephant

Major Incidents – How Cogeco Cable Manages & Measures

Kevin Brown, Process Manager – Incident, Problem, Request, Cogeco Cable, Inc.

How To Create, Execute & Manage A Service Catalog Q&A – Panel Discussion

Facilitated By: Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant

Panelists: Zahra Rahemtulla,Principal, Enigma Consulting Martha Wenc,ISS Processes Manager, Jazz Aviation Services



2:15pm – 2:30pm: Beverage Break

2:30pm – 3:30pm:


What IT Managers Need To Know About COBIT


It’s Not ITIL. It’s You!

Laurie Dolan,Principal, Dolan & Associates Inc.

Service Management Roles Q&A – Panel Discussion

Facilitated By: Troy DuMoulin,VP, Research, Innovation & Product Development, Pink Elephant

Panelists: Jean-Francois Gingras, Dir. Service Management Practices, The Co-operatorsZahra Rahemtulla,Principal, Enigma Consulting



3:30pm – 3:45pm: Comfort Break

3:45pm – 4:45pm: Closing General Session: “Ten Key Actions To Implement When You Get Back To The Office” 4:45pm – 5:00pm: Closing Remarks




TRACK 1Pink University

Industry experts, including Pink’s own highly acclaimed senior consultants, present value-added practical guidance about the business of IT best practices, Governance, ITSM strategies, and IT leadership.

Ten Key Actions To Implement When You Get Back To The Office

Facilitated by: David Ratcliffe, President, Pink Elephant

Joined By:






Barry Brown, IT Management Consultant, Pink Elephant

During this closing general session, don’t miss the opportunity to hear from the industry’s greatest ITSM luminaries! Join David, Troy, Graham Price, Graham Furnis, Jennifer, Matt and Barry as they share practical, grassroots tips on how to successfully apply best practices from ITIL, COBIT, Lean IT, and general business and leadership principles to take your results from just medicore…to GREAT! Combined,

these experts have more than 200 years of ITSM and business experience – a very powerful pack!

What IT Managers Need To Know About Lean Management


Troy will explain Lean’s origins and major guiding principles. You’ll walk away with an understanding of what Lean Management is, and an awareness of its business and IT value.

What IT Managers Need To Know About COBITJennifer Wels, IT Management Consultant, Pink Elephant

Expand your business and IT skills by learning about COBIT, which is designed

to be an information technology governance aid to management so that IT can be effective in enabling business objectives.

Tips For Cementing Organizational Change Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant

Troy will explain tips for cementing organizational change, and why all IT leaders must understand the concepts of anchoring change in order to make it stick.

Leading Change: Kotter’s 8-Step ModelDavid Ratcliffe, President, Pink Elephant

If you’re a manager at any level of your IT organization who is currently leading

any aspect of a change (and today it’s an ongoing occurrence!), understanding Kotter’s 8-step change process is a must-have.

The Dragon’s Den Of ITSM! Or, How To Justify An ITSM Improvement Project To Executive Management

David Ratcliffe, President, Pink Elephant

David will clearly describe exactly what the Executive Team expects

to hear when asked for approvals, and will pass valuable tips on how to gain the necessary go-ahead for your project.

ITIL Process “Health Checks”Service Level Management Health Check


Problem Management Health Check


Change Management Health Check


Whether or not you’re new to ITIL, these workshops are invaluable for understanding how to turn the knowledge in the books and certification courses into positive outcomes and results.

TRACK 2IT Service Management Case StudiesReal-life stories from real-life IT managers from all levels of the organization. They provide a wide variety of experiences from their current improvement initiatives. Listen to their stories about what worked, what didn’t, and valuable lessons learned.

Cleared For Take-Off – How To Implement An ITIL-Centric Service Lifecycle Approach

Martha Wenc, ISS Processes Manager, Jazz Aviation Services

Don’t miss this opportunity to learn how Jazz uses ITIL-complementary

methodologies such as Six Sigma, PMBOK® and Lean to ensure that IT projects align with the organization’s business goals.

Proactive Problem Management: What ITIL Didn’t Tell You

Gabriel Soreanu, Senior ITSM Consultant, Cisco Systems, Inc.

This seasoned IT veteran will help you understand what exactly proactive

Problem Management is and why forward thinking organizations are investing in the time to use it.

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Session DescriptionsSession Descriptions

Service Management At The Co-operators — How To Bring Cohesion To Your Organization

Jean-Francois Gingras, Director Service Management Practices, The Co-operators

In this case study, Jean-Francois will share his experiences, approach and lessons learned in using Service Management to bring cohesion into five, formerly independent IT divisions

Minding Your IT Assets – Do You Really Know What You Have?

David Chiu, Director & Business Technology Specialist, BMO Financial Group

David will highlight the multi-year journey BMO underwent to transform their ITAM practices to achieve a highly accurate IT asset inventory, enterprise wide.

A Blueprint For Developing Proper Process Metrics

Anthony Krasinski, Director, IT Service Management, Erie Insurance Group

Tony will share Erie’s requirements for process development, process

management, organizational change management and process integration. You’ll also walk away with great tips on how to present data to your executives.

It’s Not ITIL. It’s You!Laurie Dolan, Principal, Dolan & Associates

Join Laurie, a seasoned ITSM consultant and former IT practitioner,

as she shares stories from her “Case Book” of implementations gone wrong, and organizations that got it right.

Major Incidents – How Cogeco Cable Manages & Measures

Kevin Brown, Process Manager – Incident, Problem, Request, Cogeco Cable, Inc.

Kevin will detail how Cogeco Cable measures Major Incidents and the three temporary leadership roles which are needed during a Major Incident, including who should be in these roles.

TRACK 3Panel Discussion Forums & Facilitated Peer Focus GroupsThese sessions, based on a wide range of subjects, provide attendees the opportunity to not only learn from the presenter/facilitator, but also to contribute experiences and ideas while learning from peers.

Scary Movie – Part 6?Facilitated By: David Ratcliffe, President, Pink Elephant

Panelists: Kevin Brown, Process Manager – Incident, Problem, Request, Cogeco Cable, Inc. George Spalding, Executive VP, Pink Elephant

There is an onslaught of new and “disruptive” technology issues facing business and IT like never before! Afraid? Maybe you should be! Join David and his panel of experts to find out!

Service Management RolesFacilitated By: Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant

Panelists: Jean-Francois Gingras, Dir. Service Management Practices, The Co-operators Zahra Rahemtulla, Principal, Enigma Consulting

ITIL practitioners and industry consultants will discuss the importance of the many ITIL roles and why you should consider them, and best practices

for assigning responsibilities and accountabilities.

Is The Service Desk Dead?Facilitated by: David Ratcliffe, President, Pink Elephant

Panelists: Anthony Krasinski, Director, IT Service Management, Erie Insurance Group Zahra Rahemtulla, Principal, Enigma Consulting

This panel discusses recent articles that have stated that the Service Desk is dead unless it re-purposes itself into an innovation support role that LEADS the business into new capabilities.

How To Create, Execute & Manage A Service Catalog

Facilitated By: Troy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant

Panelists: Zahra Rahemtulla, Principal, Enigma Consulting Martha Wenc, ISS Processes Manager, Jazz Aviation Services

Troy, together with his panel of prac-titioners and consultants, will provide guidance about how to tackle the most challenging aspects of implementing a

successful Service Catalog and related processes.

BREAKFAST CLUBAttention early risers! Our conference provides nonstop learning. Join one of the following three early morning sessions on Tuesday, for a value added head start to your day.

IT Support & Service Desk Forum Jennifer Wels, IT Management Consultant, Pink Elephant


This session encourages attendee participation and is specifically designed to address the biggest issues facing your Service Desk and IT

Support groups. Bring your toughest challenges to this session!

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IT Leadership ForumTroy DuMoulin, VP, Research, Innovation & Product Development, Pink Elephant

This specialized discussion forum for IT leaders will cover the types of communication and people management processes required for the successful execution of ITSM initiatives and other major change programs.

The Tool Shed Matthew Bowles, Director, Professional Services, Pink Elephant Barry Brown, IT Management Consultant, Pink Elephant

Effective alignment of tools with processes and people continues to be a major challenge for most IT organizations. Matt and Barry will

answer your questions on how to fully optimize tool utilization.

TRACK 4Exhibitor Showcase & Thought LeadershipExhibiting organizations present insights about IT technology strategies, trends and the ever changing technological landscape.

Business Value Dashboards – Service Management’s Silver Bullet

Scott Walling, CTO, Monitor 24-7

Every IT division within an enterprise provides a service

to its customers, whether they are internal employees or external, third parties. This session will introduce new concepts for Service Management within IT.

Holistic IT Asset ManagementEric Cook, Head of Service Management Practice, LANDESK

According to Gartner, an effective Asset Management plan can save you up to 30% in its first year. Eric shares how to develop a valuable contributing factor to your overall ITSM program.

Incremental Improvement: The Discipline Of Making Small Wins Happen With Frequency

Steve West, Territory Manager, Axios Systems Joe Beighley, Solutions Consultant, Axios Systems

Continual improvement is a nice concept, but seldom realized by organizations. Learn field-proven tactics and concepts

about where to direct your effort for the quickest wins and how to keep the momentum going.

BONUS! Consulting 1x1 Sessions


Book time with one of Pink’s highly acclaimed ITSM experts. Bring your most pressing issues, questions

and problems. Even bring samples of your plans, documents, templates, etc., for review and advice. Sessions will be assigned on a first-come, first served basis, and only to attendees.

To reserve your spot, after you register for the conference, contact: Eric Kelolli at [email protected], or 1-888-273-PINK Ext 443.

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For longer, more detailed session descriptions,

visit our website.

Outstanding reviews from Pink14, February 16-19, 2014, Las Vegas

“Our team found this event invaluable and very worthwhile. The

investment paid for itself many times over.”

“I have a very high bar, and was very,

very impressed with the quality of Pink’s event.

I went back to work and was able to apply

immediate action items.”

“I have found this event to be the most

useful overall as compared to other

industry forums and events on this topic.”

“This continues to be my IT organization’s

conference of choice.”


Education Schedule-At-A-Glance: August-December 2014 Conference Information & Registration

Conference LocationPinkNORTH14 will be held in downtown Toronto at the Metro Toronto Convention Centre. Details about rooms, etc., will be communicated with registration confirmation.

Conference Fees

Early Bird – Individual Discount

Register and pay by September 26, 2014 and receive a $300 discount off the regular fee – Only $995!

Early Bird – Team Discount

Register and pay for 3 attendees or more from the same organization, by September 26, 2014 and receive a 30% off the regular fee per attendee. A minimum of 3 registrations must be booked and paid for at the same time.

Regular Fee – Individual

After the Early Bird ends on September 26, 2014 the full individual fee is $1,295.

Regular Fee – Team Discount After the Early Bird ends on September 26, 2014 the team discount will be 15% off the regular fee, per attendee. A minimum of 3 registrations must be booked and paid for at the same time.

To RegisterChoose one of the following options:

• Phone: 1-888-273-PINK• E-mail: [email protected]• Online: www.pinkelephant.com

CreditsConference attendees are eligible to earn PDUs and priSM CPDs. Check our website for more details.

Questions?Please call us at 1-888-273-PINK from 8:30 a.m. to 6:30 p.m. Eastern Time, Monday through Friday. Or, e-mail us at [email protected].

Stay Connected!Stay connected to Pink for all the latest news and updates:

Subscribe to PinkLINK & E-Bulletins: www.pinkelephant.com/ResourceCenter/PinkLINK

#PinkNORTH14 and @theitilexperts Facebook “f ” Logo CMYK / .eps Facebook “f ” Logo CMYK / .eps

www.facebook.com/PinkElephantInc

www.linkedin.com/company/pink-elephant

Exhibition ShowcasePinkNORTH14 includes an exciting Exhibition Showcase! Here is a list of confirmed exhibitors so far. For an up-to-date listing, visit our website.

www.axiossystems.com

www.landesk.com

www.monitor24-7.com

COURSES AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBERITIL Foundation Certification ITIL Foundation

Washington (11-13)Scottsdale (20-22)

Central Time (25-27)

San Francisco (15-17)Toronto (22-24)

Central Time (29-1)

Philadelphia (6-8)Chicago (15-17)


Washington (3-5)Toronto (12-14)


San Francisco (8-10)Chicago (8-10)Toronto (10-12)

Central Time (15-17)ITIL Capability Certification

ITIL Operational Support & Analysis Central Time (3-7) San Francisco (8-12)

ITIL Release, Control & Validation Scottsdale (18-22) Central Time (8-12) Toronto (24-28) Central Time (1-5)

ITIL Service Offerings & Agreements

Chicago (6-10) Central Time (17-21)

ITIL Planning, Protection & Optimization Scottsdale (18-22) Central Time (20-24)

ITIL Lifecycle Certification

ITIL Service Strategy Scottsdale (20-22) Central Time (15-18) Central Time (15-18)

ITIL Service Design Scottsdale (20-22) Toronto (20-23) Central Time (3-6)

ITIL Service Transition Scottsdale (20-22) Central Time (30-3) Central Time (10-13)

ITIL Service Operation Scottsdale (20-22) Central Time (14-17)

ITIL Continual Service Improvement Scottsdale (20-22) Central Time (22-25) San Francisco (3-6) Central Time (2-5)

ITIL Expert Certification

Managing Across The Lifecycle Phoenix (22-26) Central Time (8-12)

COBIT Certification

COBIT 5 Foundation Scottsdale (20-22) Central Time (6-8) Washington (3-5)Toronto (10-12)

ISO Certification

ISO/IEC 27002 Foundation: Developing Capabilities In Security Management Activities

Lean IT CertificationLean IT Foundation: Using Lean Principles For Continual Service Improvement Scottsdale (20-21) Toronto (2-3) Toronto (10-11)

Central Time (4-5)

ITAM Certification

NEW! IT Asset Management Foundation Central Time (26-27) Washington (14-15) Central Time (17-18) Toronto (10-11)

NEW! Certified Software Asset Manager Central Time (28-29) Washington (16-17) Central Time (19-20) Toronto (10-11)

“How To” Instructional Workshops

How To Define & Implement A Service Catalog

Scottsdale (20-21) Central Time (3-4)

How To Define & Implement A CMDB According To ITIL Best Practices Central Time (5-6)

Problem Management: Root Cause Analysis Workshop Scottsdale (20-21)

Service Catalog Implementation Overview

Implementing IT Service Management Boot Camp Central Time (15-17)

NEW! The ITSM Leadership MasterClass Scottsdale (20)

Conferences & Special Events3rd Annual IT Service Management Leadership Forum –“PinkFORUM14” Scottsdale (18-19)

NEW! Breakfast With Pink (FREE!) (28) (23)

NEW! Business Of IT Seminar Toronto (18)

NEW! IT Service Management Conference & Exhibition – North Regional – “PinkNORTH14” Early Bird Ends (26) Toronto (8-9)

19th Annual International IT Service Management Conference & Exhibition –“Pink15” Last Early Bird Ends (31)

Bring us onsite. All of Pink’s courses can be delivered at your location. For course descriptions and more details, visit www.pinkelephant.com or call 1-888-273-PINK.

Self-Paced LearningLearn at your pace at your own time

Live, Instructor-Led OnlineLearn from your home or office in a regularly scheduled class (Central Time)

Public ClassroomOffered at a specific time, date & location

Interested in Exhibiting?Contact Lisa Lyons today at [email protected]

IT Service Management Conference & Exhibition North Regional

Toronto, ON • December 8-9, 2014

“PinkNORTH14”

We’re Bringing The #1 Industry Event To The North!

© Pink Elephant Inc., 2014. The contents of this brochure are protected by copyright and cannot be reproduced in any manner. Pink Elephant and its logo, PinkVERIFY, PinkSCAN, PinkATLAS, PinkSELECT, and PinkREADY are either trademarks or registered trademarks of Pink Elephant Inc. ITIL® is a Registered Trade Mark of AXELOS. PRINCE2® is a Registered Trade Mark of AXELOS. COBIT® 5 is a registered trademark of ISACA®. PMBOK® is a registered trademark of the Project Management Institute, Inc.

Early Bird Ends

Sept. 26th –SAVE $300!

Attention mailroom: If undeliverable, please route to the IT Director

Pink Elephant5575 North Service Road Suite 200 Burlington, Ontario L7L 6M1 4622855

NEW! IT Service Management Conference & Exhibition · PinkNORTH14 Register Today! 1-888-273-PINK7...

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