New initiatives in India Post

An overview

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The way ahead

• Project Arrow – Making Post Office the window to the world for the common man

• Mail Network Optimization Project- optimising the mail network from collection to delivery

• IT modernization project – India Post 2012 which is aimed at providing robust IT solution including infrastructure and applications

• Core banking solutions

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Project Arrow – scope and objectives

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Project arrow – Data extraction tool

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Project Arrow – Key Performance indicators

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Mail network optimization

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MNOP – The background

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MNOP - objective

• Resolve structural issues in mail operations• Ensure consistency and reliability which are

key to quality• Involves professional advice, conceptualised

to address key concerns

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MNOP - scope

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MNOP - approach

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MNOP – Project plan

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MNOP – samples of new layout and facilities

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MNOP – Performance management

Inter-national reports

Scan com-pliance reports

Transit analysis within city

Transit analysis across city

Time per leg of transit within city

Time per leg of transit across city

Scans compliance in the entire network

Scan analysis per leg of transit within city

Scan analysis per leg of transit across city

Percent of F-scans in SpeedNet vs. F-scans in IPS1

Share of SpeedNet Delivery scans vs. IPS F-scans (TBD)

Articles processed per hour per FTE

Staff absenteeism

Share of bags without bag labels

Share of articles not processed in SpeedNet

Share of articles closed after cut-off time

Share of missorted articles

Share of articles with missing pin codes

Share of articles not dispatched same set

Percent of F-scans in IPS vs. D-scans in IPS

D+X reports

Measures for international inbound article the efficiency of movement at every step before merger with Speed Post

Support-ing KPIs

Measures for each processing step whether articles got scanned as prescribed

Measures speed and reliability of processing of Speed Post articles from booking to delivery

Supports achieving better D+x and scan performance

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India Post 2012

Vision of India Post 2012– Transform IndiaPost into Technology enabled, self

reliant Market leader involving• Increased market share and revenues• New products and services• Improved service delivery• Motivated work force• Rural development

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IndiaPost 2012

• How to achieve the objective?– Procure products and services– Comprehensive solutions for Mail, Retail and e-commerce Operations,

Logistics and Warehousing, Postal Banking, Postal Life Insurance, Finance & Accounts, Human Resources Management and Customer Interaction Channels.

– ICT solution to computerise its rural Post Offices and provide integrated and affordable electronic services at the Branch Post Office level.

– Develop IT infrastructure including Data Centre (s), secured connectivity across the entire postal network, and computer hardware for Post Offices & Railway Mail Offices.

– Training and change management to ensure readiness of DoP to adopt the solution.

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IndiaPost 2012

• The project will be implemented in 8 contracts– Rural ICT – hardware– Rural ICT – System intergrator– Data centre facility– Core System integrator– Financial services system integrator– Network integrator– Mail operations hardware– Change management vendor

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IndiaPost 2012 - Benefits

• For DOP– Significant enhancement in revenue & market shares

as products will be improved and new products/ services will be launched (e.g. e-governance, Rural ICT)

– Better decision making and operational planning due to availability of management information in a timely manner

– Potential reduction in the transaction cost and availability of manpower for redeployment in marketing and other revenue generating capabilities

– Increased productivity and accountability.1.17

Indiapost 2012 - Benefits

• For employees– Employees will have an opportunity to learn, build and

enhance new skills and expertise– Reduction in manual work which will result in enhanced

Productivity levels– Opportunity to deliver enhanced IT enabled services to their

customers leading to a significant reduction in customer complaints

– Improvement in employee engagement and empowerment– Provide an opportunity to work in an innovation based

culture– Opportunity to be part of a growing and vibrant organization

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IndiaPost 2012 – governing structure

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Circle project governance structure

• Composition of circle monitoring committee– CPMG – chariperson– PMG/DPS looking after PMU– PMsG of regions– Circle IFA– SE/EE– APMG/AD dealing with

technology/PMU/SB/LI/Mails– Project Manager - NISG

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Role of NISG at circles/regions

• Assisting in gathering data required by SI regarding implementation at circle and other base offices

• Assisting in project management and coordination at circle and other base offices

• Interaction with vendors regarding project implementation status

• Undertaking visits to POs and sub POs to understand actual position at field implementation

• Status reporting to PMU on regular basis

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Role of circles/regions/divisions

• Pre-implementation– Ensure establishment of PMUs at circle/regional/

divisional levels with deployed manpower and appropriate infrastructure for proper coordination with Directorate and vendors

– To regular update the status on computerisation, infrastructure, trained manpower

– Preparedness for CBS, RICT, NREGA, ERP implementation which includes availability of data readiness,site readiness

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Role of circles/regions/divisions

• During implementation– Ensure that progress on the project is as per overall project

implementation plan – Review the issues/risks with the regional deployment teams and

take decisions as required– Migrationof data and data validation in the circle– Change management and trainng activities in the circle– H/W,N/W and S/w deployment activities in the circle– Co-ordination with vendor’s representatives in the circle– Monitoring of the progress of the project and weekly reporting of

project status to PMU and project implementation committee– Manage conflicts and resolve them

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Role of circles/regions/divisions

• Post implementation– Completion and sign off of the respective

solutions/delivery– To follow security policy for the protection of

critical data– Timely escalations of issues

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Core banking solutions

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• Core Banking Solution (CBS) is networking of branches, which enables – Customers to operate their accounts, and avail

banking services from any post office on CBS network, regardless of where he maintains his account.

– The customer is no more the customer of a particular post office.

• Thus CBS is a step towards enhancing customer convenience through Anywhere and Anytime Banking.

CBS – How is it different from current?

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• Sanchay Post is a LAN (Local Area Network) based application.

• CBS on the other hand is a centralized application with browser based interface.

• There is no need for servers at the post office level for running CBS. CBS will have the following features which are not available in Sanchay Post: – real-time 24x7 processing capability, – centralized database, – availability of alternate channels, – capture of KYC (Know Your Customer) details, – adequate audit & inspection features etc.

CBS – Benefits

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• CBS will provide the following benefits: – Anytime and Anywhere banking – Standardised, simple and automated processes – Technology driven products – Increase in quality of the service provided to the customers – Timely and accurate information for management decision making – Strong audit and internal controls – Bring down the cost of transaction and thereby improving

operational efficiency. – Improve Service Quality – Paving way for new value added services thereby generating

additional revenue for the Department.

CBS – Implementation phases

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Pilot

Phase I Phase II

120 Post Offices(6 Circles)*

2209 (all remaining HOs and select Sos)

(22 Circles)

23207 Post Offices(22 Circles)

T+15 T + 20 months

Total of 25534 offices and all attached BOs

T+9

CBS – Preimplementation activities

• Setting up Project offices: • Circles have to set up Project offices with required infrastructure.• Sourcing of staff and replication of CBS project offices till divisional

level are the responsibilities of CBS PO. • Pre data migration activities:

• Effective data migration is key to CBS success.• Training –

• Training is proposed to be done by the CBS System Integrator for the staff of pilot office and all HOs. For the remaining staff, our own trainers will train.

• Coordination with the System Integrator to train the staff for pilot (end users) and identification of trainers among staff who will train the rest of the staff will be the responsibility of Circle Project Offices.

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CBS – Pre-implementation activities

• Circle Processing Centres – Identification of site,– Site preparation,– Sourcing of staff, installation of hardware etc.

• ATM installation – – 1000 ATMs are proposed to be installed- all HOs and

around 200 major SOs. – Exact site identification in the HOs for locating ATM is

an important activity which will be carried out by Circle Project Offices in coordination with field offices.

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