New Home · 2018-06-11 · In the event you need warranty service, first contact these contractors...

New HomeCare and Maintenance Guide

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New Home Care and Maintenance Guide

Dear Homeowner,

Congratulations on purchasing your new ICON Residential townhome! Like all homes, yours will require maintenance from time to time. The Homeowner Care and Maintenance Guide has step by step instructions to help you stay on top of it all.

Fee Simple home ownership simply means ownership of real property. So, you are responsible for the costs of the interior and exterior structural maintenance of your townhome. This means your HOA fees are lower because they generally only cover the costs of maintenance and repair of the common areas.Fee Simple townhome ownership means, for example, that in the event your Homeowners Association requires your deck to be painted, you would be responsible for completing the work. This would also apply to the roof and other exterior structural maintenance as prescribed by the Homeowners Association.

Refer to your guide for questions concerning such things as your home’s trim, appliances, fixtures, warranties and fire alarms. If you have any further questions not addressed in the Homeowner Care and Maintenance Guide, please feel free to contact your ICON Residential Home Warranty Department.

Sincerely,

The ICON Residential Team

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Warranty Service ..................................................................................................................................... 4 Your 1 and 10-Year Warranty Coverage Overview ....................................................................................................................... 4 Year 1 Coverage .................................................................................................................................................................... 4 Years 1-10 Coverage ............................................................................................................................................................. 7 Manufacturer Warranties..................................................................................................................................................... 7 Independent Contractors’ Warranties ................................................................................................................................. 7 Requesting Warranty Service ....................................................................................................................................................... 7 Emergency Warranty Service ....................................................................................................................................................... 8 Gas Leak ............................................................................................................................................................................... 8 Air Conditioning and Heating ............................................................................................................................................... 8 Electricity ............................................................................................................................................................................. 8 Plumbing .............................................................................................................................................................................. 9 Roof Leak .............................................................................................................................................................................. 9Home Maintenance ................................................................................................................................. 9 Air Conditioning ........................................................................................................................................................................... 9 Appliances ................................................................................................................................................................................. 13 Brick ........................................................................................................................................................................................... 23 Cabinets ..................................................................................................................................................................................... 14 Caulk .......................................................................................................................................................................................... 14 Ceiling Fans ................................................................................................................................................................................ 16 Ceramic Tile ............................................................................................................................................................................... 16 CFLs (Compact Fluorescent Lights) ............................................................................................................................................ 18 Concrete .................................................................................................................................................................................... 18 Countertops ............................................................................................................................................................................... 20 Doors and Locks ......................................................................................................................................................................... 21 Drywall ....................................................................................................................................................................................... 23 Electrical .................................................................................................................................................................................... 24 Fencing ...................................................................................................................................................................................... 26 Fireplace .................................................................................................................................................................................... 26 Fire Protective Sprinkler Systems .............................................................................................................................................. 28 Fixtures ...................................................................................................................................................................................... 29 Brass Fixtures ..................................................................................................................................................................... 29 Nickel Fixtures .................................................................................................................................................................... 29 Oil-Rubbed Fixtures ............................................................................................................................................................ 29 Floor Coverings .......................................................................................................................................................................... 30 Carpet................................................................................................................................................................................. 30 Hardwood Flooring ............................................................................................................................................................ 32 Ceramic Tile Flooring .......................................................................................................................................................... 33 Resilient Flooring (Vinyl) .................................................................................................................................................... 33 Garage Doors ............................................................................................................................................................................. 35 Gas Shut-Off Valves .................................................................................................................................................................... 35 Grade ......................................................................................................................................................................................... 36 Green Tips .................................................................................................................................................................................. 36 Cleaning ............................................................................................................................................................................. 36 Recycling ............................................................................................................................................................................ 37 Trash and Recycling Audit .................................................................................................................................................. 37 Nine Simple Low Stress Ways to go Green ......................................................................................................................... 38 Gutters and Downspouts ........................................................................................................................................................... 38 Heating System .......................................................................................................................................................................... 38 Landscaping ............................................................................................................................................................................... 39 Paint ........................................................................................................................................................................................... 41 Patio Doors ................................................................................................................................................................................ 42 Plumbing .................................................................................................................................................................................... 42


New Home Care and Maintenance Guide Roof ........................................................................................................................................................................................... 46 Siding ......................................................................................................................................................................................... 46 Smoke Detectors ........................................................................................................................................................................ 46 Sprinkler System ........................................................................................................................................................................ 47 Stairs .......................................................................................................................................................................................... 47 Stucco ........................................................................................................................................................................................ 47 Vents .......................................................................................................................................................................................... 48 Windows and Screens ................................................................................................................................................................ 48 Wood ......................................................................................................................................................................................... 49 Wood Decks ............................................................................................................................................................................... 49 Wood Trim ................................................................................................................................................................................. 50Seasonal Maintenance for Your New Home ........................................................................................... 51 Spring ......................................................................................................................................................................................... 51 Summer ..................................................................................................................................................................................... 52 Fall ........................................................................................................................................................................................... 53 Winter ........................................................................................................................................................................................ 55Preparing for Severe Weather ................................................................................................................ 56 Your Family Preparedness Kit .................................................................................................................................................... 56 Preparing for a Tornado ............................................................................................................................................................. 59 Preparing for a Hurricane .......................................................................................................................................................... 61 Preparing for a Flood ................................................................................................................................................................ 62 Preparing for a Winter Storm .................................................................................................................................................... 65 Preparing for Extreme Heat ....................................................................................................................................................... 67


Warranty ServiceICON Residential is committed to providing you with a truly outstanding home owning experience. With ICON Residential, the great service you received during the construction of your new home continues throughout your new home’s warranty period as well.

Our service to you doesn’t end when your home is finished. We are committed to providing support throughout the warranty period. Here’s a quick glance at some of the things covered under your warranty. For specific warranty coverage terms, refer to the New Home Limited Warranty document.

Your 1 and 10-Year Warranty Coverage Overview

Year 1 CoverageDuring the first year after you close on your new home, your home has a full coverage warranty for defects in workmanship and materials.

While cosmetic items (caulk, drywall cracks, etc.) are not generally considered a defect in either workmanship or material, you may notice some of these items as the normal settling and drying process begins. As a courtesy to you, we will correct these items once during the first year. Some examples of these courtesy items are:

• Drywall cracks or nail pops (when you can see the nail heads showing on the drywall of your home)• Cracked grout• Carpet re-stretch

Remember that although your first year of ownership includes this full coverage warranty for defects in materials and workmanship, it is important that you properly maintain your home from the very beginning to ensure many years of enjoyment.

Every ICON Residential townhome also includes a Touch-Up Kit so you can take care of basic cosmetic items as needed. This kit includes:

• Small amounts of the interior wall and trim paints for your home• Small amounts of exterior paint• A tube of caulk• A paint brush

In addition, small amounts of flooring materials will be left in your home.While we ensure that all trees, plants, shrubs and grass are alive at closing, new landscaping requires considerable care and maintenance while it becomes established in your yard. Trees planted by ICON Residential are warranted for 90 days from closing provided they receive proper care. All other landscaping is not warranted.

Native landscaping such as existing trees may have been affected by the construction process. This is a natural part of construction although you may not notice the impact immediately. Native landscaping is not covered under your new home warranty.

It is also important to maintain proper drainage around your home should you choose to make any modifications on your own.


New Home Care and Maintenance GuideYears 1-10 CoverageFor the first 10 years after you close on your home, your new home warranty covers major structural defects. This includes structural components such as:

• Foundation systems• Beams, headers, girders and lintels• Structural columns• Load-bearing walls• Roof framing• Masonry arches

Manufacturer WarrantiesMany of the products in your home may be covered under the manufacturer’s warranty even after they are no longer covered specifically by your ICON Residential warranty. Some of these products may include:

The amenities and products inside your home may be covered under the manufacturer’s warranty beyond the coverage by your ICON Residential warranty, including:

• Furnace / Air Conditioner• Water Heater• Appliances• Windows• Other appliances, equipment or “consumer products” as defined by the Federal Trade Commission (ceiling fans,

plumbing fixtures and other manufactured products)

The manufacturer works with you, through their designated service representatives in your city, if any repairs are needed.

Warranty service phone numbers are listed in the Use and Care pamphlets for the individual products. When calling, be prepared to provide the model and serial number of the item and the closing date on your home.

To ensure coverage by these manufacturers’ warranties, we recommend that you complete and mail the registration cards included with their materials. Some products allow you to register online as well - refer to each manufacturer’s literature for more information.

Independent Contractors’ WarrantiesThe major mechanical systems installed in your home are warranted by independent contractors. We have provided a list of those contractors for your convenience.

In the event you need warranty service, first contact these contractors directly, whether for emergencies or non-emergencies. Then contact our Warranty Service team, which will enable us to expedite your service.

You can request service through e-mail, phone or fax through your Buyer Home. You can also submit a written request.

Requesting Warranty Service

We you need to request non-emergency warranty service, refer to the back cover of this book for contact information. This does not include the major mechanicals, which are warranted by the independent contractor.

To ensure the most efficient service, please provide the following:• Name, address, telephone number, fax number and email address where you can be reached during business hours• A complete description of the problem (for example, “Guest Bath - cold water line leaks under sink” as opposed to “Sink

leaks in bathroom”)

You may also submit warranty requests directly from your Buyer Home Page (http://www.iconresliving.com).


Refer to The Back Cover for a Warranty Service Representative. Do not contact your Warranty Service Representative directly. By referring to the information on the back cover, we will be able to access the complete list of upgrades and features in your home, thus allowing us to track your request and see to it that your maintenance requirements are addressed in a timely manner.

After receiving your warranty request:• An ICON Residential representative will contact you for an inspection appointment within 24 hours (or the next

business day)• Your request is evaluated to determine warrantable or maintenance responsibilities within 7 days.• We notify the appropriate companies to contact you to schedule the work. These companies typically schedule work to

be completed between 8:00AM and 5:00PM, Monday through Friday.• Independent contractors complete the repairs.• You can expect completion of warrantable items within 21 calendar days of the inspection unless you are otherwise

notified.

Keep in mind that we need you, or a representative (18 years or older) to be present while work is performed to complete warrantable items in your home.

Warranty Service Representatives are available for appointments Monday through Friday, 9:00AM to 3:00PM, through the Warranty Service Department.

Emergency Warranty Service

What is a Warranty “Emergency”?The following situations would be considered a need for emergency warranty service:

Gas Leak

For other emergency warranty service, please call the appropriate independent contractor directly and then contact our Warranty Service team to let us know that you have reported an issue to the contractor. This allows us to track your warranty item and see that it is addressed in a timely manner.

Air Conditioning and HeatingTotal loss of heat or air conditioning (A loss of one unit in a two-unit home is not considered an emergency.)

Check these before you call for service:• Please check your breaker at the breaker box.• Make sure the fan switch in the attic is turned to the “On” position.

Electricity1. Total loss of electricity or loss of power to all major appliances.

Check these before you call for service:• Please call your electric service provider to make sure power has not failed in your area. (Only the power company can

provide a temporary power connection if the feed to your home goes out.)• Check the main breaker at the breaker box. • In the unfortunate event that your home is struck by lightning, please call your electric service provider if you are

without power and call your electrician if specific lighting, plugs, and appliances do not operate.

Safety Notice: If you smell gas, leave your home immediately and contact your plumbing contractor. Do not use your home phone or cell phone in or near your home as this may cause a spark to ignite.

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New Home Care and Maintenance Guide(If your home is struck by lightning, the damage is not warrantable. Please contact your Homeowner’s insurance company to determine whether any damage is covered by your policy.)

Plumbing1. A leak that requires the entire water supply to be turned off or a total loss of water.

Check these before you call for service:• In the case of a total loss of water, check your valve at the meter box and check the gate valve where the water enters

your home. (This is most commonly located at the front of the home on either side.)• Please call your water service provider to make sure service has not been temporarily interrupted in your area.

2. A complete plumbing stoppage:• Call the plumber immediately• Call your water service provider

Roof LeakWhile roof leaks are considered emergencies, independent contractors are unable to proceed until the rain stops. Take steps to protect the interior of your home until the leak can be repaired.

Home MaintenanceYour ICON Residential home is built with only quality materials and products. But like all homes, yours will need occasional attention to ensure that it remains in good working order for many years.

The following pages provide care and maintenance information for your home. Here you will also find seasonal maintenance checklists to remind you of important maintenance milestones that will keep your home functioning properly.

Air ConditioningIn order to assure that your home is cool and comfortable year around, it is important that you keep your thermostat at a constant temperature. While it is common practice to vary the temperature throughout the day, your new ICON Residential home is designed to operate most efficiently at a preset temperature. Your home will cool more efficiently, and you will get more life from your unit if you simply maintain a constant temperature.

PerformanceYour HVAC system is capable of maintaining a temperature of 78 degrees Fahrenheit or 20 degrees difference, plus or minus, from the outside temperature. This is based on indoor temperature measured at the center of each room, five feet above the floor. While lower temperature settings are often possible, they are not guaranteed by the manufacturer or ICON Residential.

To achieve the most efficient performance, it is not recommended that you vary the temperature settings more than three (3) degrees in your home or turn off a thermostat. Modern energy efficient homes built to building science specifications and standards work best with the HVAC system running more often.

If the room temperature is inconsistent from room to room your system may need to be balanced. After you move into your home and have all your furniture, blinds, and window treatments installed, contact your air conditioning contractor to come and balance your system if needed.

ICON Residential will balance your system one time during the first year that you own your home. After your system has been balanced, the temperatures of each room in your home should be within four degrees of each other.


FiltersIt is important to change, clean or check your air filters every 3 months. (Note: You should select a filter with a MERV rating between MERV 8 and MERV 11.)

A clogged filter can slow air flow to your system and damage the fan motor. This means that your air conditioner cannot run as efficiently as possible and it will result in higher energy bills.

Excessive damage may render your air conditioner completely inoperable.

Changing a FilterFilters can generally be found in a hallway or ceiling behind a grill assembly through which air flows. They will look larger and slightly different than the air registers found in other rooms.

The grill will have a swing-down door that will allow you to access the actual filter. You can release the swing-down door using the small plastic or metal tabs on each side.

Replace the old filter making sure that the arrows on the filter point in the same direction as the air flow through the grill assembly. As a rule, the air flow arrow should point toward the furnace. The filter for your fresh air system may also be in the same return. You should check this filter any time you are replacing the other filter and replace as needed.

Some filters can be in the air handler unit in your attic. These filters will be accessed through a slide-out assembly. If you have any questions about accessing this type of filter, please contact our Warranty Service Team for assistance.

CondensationThe air conditioning system works by taking water (humidity) out of the air in your home. There’s a primary drain and a secondary drain through which water is removed.

You should use a funnel and pour ¼ cup of bleach mixed with ¾ cup of water into both the primary and secondary drain lines at least once a year. The bleach will help to keep the lines clean and prevent clogs. (Your Warranty Service Representative can show you how to access these lines in your attic during your Warranty Orientation Meeting.) In most cases, the primary drain is incorporated into your home’s plumbing system.

The secondary drain is a small pipe that drains from the air conditioning system in your attic directly to the outside of your home. You can find this drain pipe on the exterior of your home usually located directly above a window or door.

If the primary line becomes clogged, the secondary line will begin to drip. If you notice that the secondary line is dripping, contact a professional to service it immediately. Depending on which market your home is in, your air conditioning drains are installed differently in accordance with city, county, or municipality requirements. For example, the primary drain will go directly to the outside. We recommend the same annual maintenance to keep the drains clean and prevent clogs.

Safety Notice: To prevent serious injuries from a fall, always exercise caution when working on a ladder or in the attic of your home.

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New Home Care and Maintenance GuideNotes:

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Appliances

The proper care and maintenance of each appliance in your home is outlined in the manufacturer’s literature. They are covered by the manufacturer’s warranty. Should you need warranty service for your appliances, you can contact the manufacturer directly using the information found in each manufacturer’s literature.

Cleaning Your Cooktop• Most cooktops can be cleaned with a mild dishwashing detergent and a soft cloth. There are also many commercial

products available for cleaning different kinds of cooktops.• You should refer to the manufacturer’s literature for your cooktop for specific recommendations.• For best results, clean your cooktop after each use. Once food has had a chance to sit on the cooktop it can be more

difficult to remove.• If you remove the knobs from your cooktop for cleaning, be careful not to scrub or wash off any of the markings.

Cleaning Your Dishwasher• You can clean the exterior of your dishwasher using a damp cloth and baking soda. This can also be used to remove

stains from the interior of the dishwasher. If you have a particularly stubborn stain, you can use a soft scouring pad on the interior of the dishwasher. To protect the surface of the exterior, we do not recommend using anything abrasive.

• If you want to really make the inside of your dishwasher fresh and sparkling clean, run the dishwasher using powdered lemonade mix instead of dishwasher soap. The ascorbic acid in the lemonade mix aids in cleaning.

• If the inside of your dishwasher needs to be freshened, sprinkle three (3) tablespoons of baking soda in the bottom of the dishwasher and leave it there overnight. Run the dishwasher the next day and the baking soda and any odors will be washed away.

Dishwasher Not WorkingIf the dishwasher is not working, check the on/off switch as some ICON homes have a switch in the Backsplash. Make sure the switch is in the on position.


Cleaning Your Microwave• To clean the inside of your microwave, you can use a mild dishwashing detergent, baking soda or glass cleaner and a

soft cloth. You can wash the glass tray in the sink or dishwasher as needed.• If something splatters inside your microwave, the best thing to do is to clean the splatters immediately with a mild

dishwashing soap and water. For splatters that were not cleaned right away, place a glass bowl filled with one (1) cup water and ¼ cup vinegar inside the microwave. Heat the water to boiling and boil for an additional three (3) minutes. Remove the bowl and wipe the inside of the microwave with a damp sponge.

• If your microwave needs to be freshened, you can place a dish of vinegar in it overnight. For particularly strong odors, you may need to repeat this process for several nights.

Cleaning Your Oven• There are lots of different oven cleaning products available at your grocery or home improvement store. Be sure to read

and follow the product instructions carefully when using these products.• If something sugary boils over in your oven, sprinkle the sticky spill with salt. Once the spill becomes crisp you can lift it

off with a spatula when the oven cools.• To prevent grease buildup in your oven, always complete the cleaning process by wiping the oven with a sponge and a

mixture of equal parts white vinegar and water.• If the oven racks have baked-on foods that you cannot wipe away, you can clean them in your bathtub using ammonia:

o Lay the racks on an old towel in your bathtub. o Fill the tub with warm water and ½ cup ammonia. o Let the racks soak in the tub for ½ hour. o Drain the water from the tub and thoroughly rinse the racks. o Be sure to clean the tub very well after using ammonia.

Cleaning Your Range Hood:

• To prevent any buildup from forming on your range hood, clean it with a soft cloth and a mild dishwashing detergent regularly.

• If you notice that grease is building up on the hood, mix hot water with a mild dishwashing detergent and a small amount of ammonia and apply the mixture with a soft cloth. (To protect your skin, wear rubber gloves when using the solution.)

Refer to the manufacturer’s literature for instructions on removing and washing the filter of your range hood. If your range hood has a charcoal filter, do not wash it as this will reduce its effectiveness. Cleaning Your Refrigerator

• A box of baking soda in your refrigerator and freezer is the best way to control odors. You will want to replace the baking soda every other month as it will lose its effectiveness over time.

• You can wipe the inside of your refrigerator with a sponge soaked in vanilla extract to give it a fresh scent.• A soft cloth with baking soda and water is most effective for cleaning the inside of your refrigerator. You can use this

same method for cleaning the outside of your refrigerator - after cleaning, you will want to rinse with a damp cloth and dry with a soft cloth to make the finish shine.

• Most kitchen refrigerators are frost-free and need to be cleaned every 4-6 months. For best results, clean up spills immediately after they happen.

• A manual defrost refrigerator (usually the mini-fridges in outdoor living or bar areas) should be cleaned when you defrost the freezer compartment.

• Wash the drip pan whenever you clean or defrost your refrigerator. (Refer to the manufacturer literature for directions on accessing the drip pan.)

• To control allergens and keep your refrigerator operating at its best performance, vacuum the dust behind the bottom grill of your refrigerator at least once every six (6) months.

Safety Notice: Any time you are working with ammonia you should make sure to have the room well ventilated.Never mix ammonia with bleach as this can create toxic fumes.

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New Home Care and Maintenance GuideDefrosting Your RefrigeratorIf your refrigerator is not frost-free, you should defrost the freezer section of your refrigerator when the frost gets to be ½ inch thick.

1. Turn off the freezer and remove all the food.2. Remove shelves, bins, racks and trays and wash them in a mild soap solution. Dry thoroughly.3. Allow the frost to melt. Wipe the interior of the freezer and any puddles that are created as necessary.4. Restart the freezer and let it cool for at least 30 minutes before returning any food to the freezer.

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Brick

Exterior masonry may have chips, irregular surfaces, and color variations which occur during manufacturing, handling or installation. Brick is a fired product, and therefore may have small cracks. However, unless these conditions affect the integrity of the brick wall, this is not a warrantable item.

The brick on your home requires no regular maintenance to provide you years of strength and beauty. Behind the brick, there is a water and air barrier built into your home. This will catch and drain If any water that penetrates the brick exterior. You will notice small spaces left between some of the bricks at the bottom of your home’s exterior. These spaces are called weep holes and their purpose is to allow any moisture that gets behind the brick to escape. Keep all weep holes clear so that water will not build up behind the brick on your home. Minor cracks in the mortar of your brick are normal and do not affect the structural integrity of the brick wall. We do not recommend patching of minor mortar cracks as the patch is usually more noticeable than the crack itself.

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Cabinets

To keep the cabinets throughout your new home beautiful for years to come, they do require regular maintenance. Simply wipe them with a damp cloth and dry with a soft towel. Do not use paper towels or abrasive materials as they may scratch the surface of your cabinets. During the first six months, we do not recommend that you use any wax or furniture polish on your cabinets.


To care for them after the first six months, professionals recommend using products such as Liquid Gold® or OLD ENGLISH® Furniture Polish and Scratch Cover. It is important to follow the directions on the container when using these and similar products. To avoid excessive buildup, do not use these products on your cabinets more than once a month.

Because your cabinets are a natural wood product, noticeable variations in wood grain and color are expected in all cabinet style selections. Replacements are not made because of such variations.

HingesIf hinges catch or drawer glides become sluggish, use a graphite spray rather than WD-40® (which will build up over time) to lubricate the hinges.

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Caulk

While caulk is excellent for sealing out moisture where two surfaces come together, over time it will shrink and need to be replaced. When it’s time to replace caulk, you will need to remove the old caulk, select the appropriate type of caulk for the surface, and install the new caulk.

There are two types of caulk used in your home:• Silicone Caulks are generally used in the wet areas of your home - tubs, showers and sinks. Paint will not adhere to

silicone caulk.• Latex Caulks are used with more porous surfaces such as around trim and painted areas. During installation, it can be

cleaned with water whereas silicone caulk cannot.

Removing Old Caulk from the Tub and Shower1. Clean the work area with a combination bathroom surface cleaner/soap scum remover. This is an important step in a

successful caulking job.2. To determine what kind of caulk you are removing, use a sharp knife and try to cut the old caulk. If the caulk is rubbery and

somewhat soft, it is most likely a silicone caulk. If it is very hard, it is probably a water-based latex caulk.3. Silicone caulk can be removed with a utility knife. (Be careful and go slow so that you don’t cut the surface or yourself.)4. To remove latex caulk, soften it with a hair dryer on a medium to low temperature. Make sure to move the hair dryer back

and forth over the caulk so that you do not overheat any one area. Once the caulk is soft, you can use a utility or putty knife to remove it.

5. After you have removed the old caulk, clean the area again with an alcohol wipe and allow it to dry for a few minutes.

Please note: If there was mildew around the area, the alcohol will not kill it. You will want to use a commercial mildew remover on the area after wiping with alcohol before applying new caulk. Be sure to follow the product instructions for the mildew remover.


New Home Care and Maintenance GuideApplying New Caulk to a Tub and Shower1. Make sure the area to be caulked is completely dry before you begin.2. Caulk vertical seams first and then other areas working towards the outside. Apply a bead of fresh caulk no more than ¼

inch wide right into one of the joints. It is important not to have the caulk bead too wide.Please note: If you are using a tube of caulk that requires a caulk gun for installation, do not cut too large of an opening in the end of the tube. For best results, cut an opening of ¼-inch to ½-inch.

3. Use a finger, moisten it with a damp sponge and glide it along the joint, pressing the caulk evenly into the joint. If you have applied the right amount of caulk, the gap between the end of your finger and the joint will smooth the caulk to a neat, even appearance.If you have over-applied the caulk, you will have to try to remove the overage by using your finger and the sponge to wipe it off. If this still does not look right you may want to completely wipe the caulk out of the joint and try again.

4. As you finish a section, if there are any spots that seem to have too little caulk, add a little extra and smooth it in with your finger.

When applying caulk, you must work quickly. It only takes a couple of minutes for the caulk to begin the drying process. For best results:

• Plan on doing the whole job at one time. Try to eliminate any potential interruptions before you begin. If you stop in the middle of applying caulk and come back later to finish, the stopping/starting point may not seal well which allows an entry point for moisture and mildew growth.

• Let the caulk dry overnight before using the tub or shower.

Exterior Doors, Trim and Windows1. Remove any existing loose or failing caulk using a retractable razor-knife or putty knife.2. Trim the end of a new tube of caulk and place it in a caulk gun.3. Place the caulk gun over the gap or joint between the window and door frame and the house siding and gently but steadily

pull on the caulk gun handle to apply an even, smooth bead of caulk in the gap around the perimeter of the window or door. If accessible, be sure to include the window sill or door threshold as well.

4. Smooth the caulk with a small putty knife so that it fills the gap and is flush with the two sides of the gap.5. To finish, wipe the newly sealed joint very gently with a damp cloth, taking care not to pull any of the fresh caulk from the

gap.6. Let the caulk dry completely before painting (if appropriate).

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Ceiling Fans

Ceiling fans can be an effective way to reduce your overall energy costs. With very little maintenance, your ceiling fans can help maintain the comfort of your home for many years.

To reduce allergens in the air, clean the blades of the ceiling fan periodically with a soft cloth or ceiling fan duster (available at most hardware or home improvement stores).

Fixing a Wobbling Ceiling FanLoose blades and loose connections between the rod and fan body can cause them to wobble when it is running. Also check the connections between the ceiling and the mounting.

In most cases, if the ceiling fan wobbles it is because it is not properly balanced. You can find a balancing kit for a ceiling fan at most hardware or home improvement stores. They consist of a clip and several weights. Follow the directions on the kit to balance your ceiling fan.

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Ceramic TileEven a mildly abrasive cleaner can dull the finish of ceramic tile. Only clean the installed tile with a non-abrasive soap or detergent.

Preventing Stains on Your Ceramic TileCeramic tile is a porous material and it can stain easily. Prevent stains is by sealing your ceramic tile. Sealant is available at most hardware and home improvement stores. It can usually be applied with a mop. You will want to follow the manufacturer’s directions for applying the sealant to your tile.

The grout between your tiles also is a porous material which can quickly absorb stains. You can remove stains with bleach or, in severe cases, muriatic acid, but always test this in an out-of-sight area before using as it may remove the color completely from some colors of grout.

If you have any questions on caring for your tile floors, please contact our Warranty Service Team for assistance.

Broken TilesA small supply of the tile installed in your home can be found, in most cases, in the garage should you need it for repairs. This tile is usually left in your attic.

Should you drop an object and break a tile, you can contact a professional to repair the tile using the extra tile provided Tiles are secured to the slab by thin set mortar. At times, an air pocket will form in the thin set causing the tile to make a hollow sound when tapped. No repair is necessary when an air pocket is present since it will not cause any damage to the tile or surrounding tile.


New Home Care and Maintenance GuideCracked GroutUse a “grout rake” (a small carbide-edged saw) to deepen and scarify tile joints. After cleaning the joints, remove loose pieces of grout with a small brush and let the joint dry. Apply new grout with your finger. Allow grout to set 10 minutes then “strike” the joint with a craft stick or toothbrush handle to push grout deep into joints. Remove excess grout from tiles with a wet sponge.

Preventing Soap Scum on Ceramic TileLemon oil will help prevent and remove soap scum from building up in your bathroom shower or tub. Apply it with an acrylic scrub sponge and then wipe it away with a soft, clean cloth.

Removing Soap Scum from Ceramic TileHere are several ways to remove built up soap scum in your tub.

• Mix one part ammonia with two parts water. Spray this solution onto the soap scum and wipe clean. (Be sure that the bathroom is well ventilated when you are cleaning with ammonia.) Thoroughly rinse the area when complete.

• Slightly warm two cups of white vinegar in your microwave and pour it into a spray bottle. Spray directly onto the soap scum and allow it to work for few minutes. Wipe clean with a damp cloth.

• Rub a dryer sheet directly on the soap scum to remove it from the tile.

MildewWash with a solution of ½-lb. trisodium phosphate (TSP) and 1 gallon water. Use a scouring pad wrapped around a putty knife or an old toothbrush to get into narrow crevices. Rinse the surface with warm water and then let dry.

A Recipe for Soap Scum Remover:

• 1/2 cup baking soda• 1/3 cup ammonia• 1/4 cup white vinegar• 6 cups water

Mix ingredients together in a spray bottle. (Do NOT mix bleach into this mixture. This can create toxic fumes that are extremely dangerous.) Apply the spray directly to the soap scum and scrub with a sponge or terry cloth.

Dull Ceramic TileBuff with a paste of tin oxide powder and water. Use a lamb’s wool pad attachment with an electric drill, or a car buffer. Work at a low pace to gently polish away the dull surface. Buff with a clean, dry rag.

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CFLs (Compact Fluorescent Lights)

Compact Fluorescent Lighting is a more energy efficient way of lighting a home. The following are some excerpts of EPA recommendations for use and disposal of these bulbs.

Broken BulbsThese steps are only precautions that reflect best practices for cleaning up a broken CFL. Keep in mind that CFLs contain a very small amount of mercury- less than 1/100th of the amount in a mercury thermometer.

Before Cleanup1. Have people and pets leave the room2. Air out the room for 5-10 minutes3. Shut off the central forced air heating/air-conditioning system4. Collect materials needed to clean up broken bulb:

• Stiff paper or cardboard;• Sticky tape;• Damp paper towels or disposable wet wipes (for hard surfaces)• Glass jar with a metal lid or a sealable plastic bag.

After CleanupPromptly place all bulb debris and cleanup materials outdoors in a trash container or protected area until materials can be disposed of properly. Avoid leaving any bulb fragments or cleanup materials indoors.

If practical, continue to air out the room where the bulb was broken and leave the heating/air conditioning system shut off for several hours.

To find the proper disposal location, go to: http://earth911.com/

Recycling CFLs

Where Can I Recycle CFLs?• Waste collection agencies• http://earth911.com/ is a good website to find recycling locations in your area• Local retailers (check for program availability) like:

o Ace Hardware o Home Depot o IKEA o Lowe’s o True Value

• Mail-back services

Some bulb manufacturers and other organizations sell pre-labeled recycling kits that allow you to mail used bulbs to recycling centers. You fill up a kit with old bulbs, seal it, and bring it to the post office or leave for your postal carrier.

Websites that provide more information about mail-back services can be found at: http://www.epa.gov/cfl/cflrecycling.html#whererecycle

Concrete

Cleaning Your ConcreteFrom time to time you may want to clean the concrete flatwork (driveway and sidewalks) around your home. The best way to clean your concrete is to sweep it clean with a broom.


New Home Care and Maintenance GuideYou can also wash your concrete with a water hose, although we do not recommend doing this when temperatures are extremely hot or extremely cold as this could cause the concrete to crack. If you choose to use a power washer to clean your flatwork, only use it on a low setting. Higher settings can destroy the surface of the concrete.

For specific stains on concrete, try these solutions:

• Rust - spray with RESOLVE® Spray ‘n Wash, let it sit for a while and then rinse. CLR and Lime a Way also work well. • Grease Stains - Sprinkle powdered detergent on the grease stain and work into the concrete with a wet brush.• Paint, Chalk Lines - purchase a product like Graffiti Remover® from a hardware or home improvement store.

Other concrete products we have found to be successful include Clean-Rite® Purple Power® Driveway & Concrete Cleaner, Zep® Driveway, Concrete and Masonry Cleaner, and Simple Green® Concrete & Driveway Cleaner.

Repairing Cracks in ConcreteCracks in the concrete around your home are best repaired using a silicon sealant. Always clean the area before applying the sealant and follow the manufacturer’s instructions for applying the sealant.

Repair the crack as quickly as possible so that water does not get beneath the concrete.

Expansion JointsConcrete tends to shrink and expand. So, there is material between sections of concrete in your flatwork called an expansion joint to help mitigate the movement. An expansion joint will also help to control shrinkage and expanding as temperatures change throughout the year. Sometimes instead of placing material between the sections of concrete you will have a score joint – a deep v-shaped line across the concrete. It serves the same purpose as the expansion joint in that it is a controlled point for the concrete to crack as it shrinks and expands.

If the concrete shrinks, moisture can penetrate under the concrete and lift the expansion joint. Over time, the material itself can deteriorate. If the material begins to come out of the expansion joint, you can remove it completely, clean any debris from the area, and fill the gap with a gray silicone sealant.

The original board in an expansion joint is ¾” thick. It will be difficult, but if you want to replace this board, a ½” board can work. We recommend that you use a gray silicone sealant around the new board.

De-IcingDuring the winter months, if ice accumulates on your concrete walkways and driveway, do not use salt as it can contribute to scaling on the concrete surface.

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Countertops

Caring for Your Granite CountertopsGranite countertops can be a beautiful feature of your new Home; however, granite does require care and maintenance too Maintain its beauty over the years.

• Granite is a porous stone and it absorbs liquids quickly. You can purchase a spray-on sealant for your granite at most hardware and home improvement stores. Follow the directions provided by the manufacturer for applying the sealant. Generally, the sealant will need to be re-applied every year.

• Use trivets and hot pads and do not place hot pots and pans directly on your granite countertops. Over time the heat can damage the surface of the granite tops.

• Use a cutting board rather than cutting directly on your granite countertops. This will both protect the surface of your granite and your knives.

• Use a coaster under all glasses, bottles and cans. While a properly sealed granite top should not absorb the condensation, as the sealant starts to wear off the coasters will protect your granite countertops until new sealant is applied.

Cleaning Your Granite Countertops• Any time you have a spill on your granite countertops, blot up the spill immediately. Granite can absorb food and liquid

spills and they could stain the surface. Wiping the spill rather than blotting it can spread the stain. (A good sealant can help protect your granite from these stains.)

• Clean the granite surface with a sponge or soft cloth. The best cleaner for granite is a stone cleaner which is available at most hardware and home improvement stores. Hot water will also do just fine for quick clean ups. You can use dish soap on your granite. While this won’t damage the surface of your granite, it will build up and dull the shine of your granite.

• Avoid cleaning your granite countertops with any abrasive cleaners as this will damage the surface of the granite. In addition, you should not use cleaning products such as bleach, ammonia, vinegar, glass cleaners, degreaser, lemon or orange cleaners or tub/tile/grout cleaners. Prolonged use of these products can damage the surface of the granite.

Cultured Marble CountertopsAbrasive cleaners will damage the surface of cultured marble.

When cleaning your cultured marble countertops, use generic cleaners and buff with a soft cloth.

When repairing any small scratches in cultured marble countertops, polish with a non-abrasive automobile polish. Professionals can also buff out small scratches.

Marble CountertopsMarble countertops should be sealed to protect them from water and stains. We recommend that you have a professional seal marble countertops a minimum of once every two years. (Some marble countertops will not need to be sealed -- a professional can determine if your specific marble countertops should be sealed or not.) Marble is much more sensitive than granite to spills and stains. You should blot up any spills immediately to prevent stains.

Cleaning Marble CountertopsUse a sponge or soft cloth to clean the surface of your marble countertops. Only use hot water and a specially formulated stone cleaner on a regular basis. Buff dry with a cotton cloth. (Do not let moisture sit on marble countertops.) On occasion, you can use a mild soap, but over time this will dull the surface of the marble. Avoid clean your marble countertops with any abrasive cleaners as this will damage the surface of the marble. In addition, you should not use cleaning products such as bleach ammonia vinegar, glass cleaners, degreaser, lemon or orange cleaners or tub/tile/grout cleaners. Prolonged use of these products can damage the surface of the marble.


New Home Care and Maintenance GuideSolid Surface CountertopsYou should refer to the manufacturer for details on caring for your solid surface countertops, but generally they can be cleaned with a non-abrasive household cleaner.

Solid surface countertops are by Corian®, Silestone® and Zodiaq®. They are generally not porous and do not absorb foods and liquids and do not stain as easily as natural stone countertops such as granite and marble. It is recommended that you use trivets, hot pads, cutting boards and coasters to protect the surface of your countertops.

Ceramic Tile CountertopsClean and buff your ceramic countertops with a clean, soft cloth. Protect the tiles with a sealant, commonly found in any hardware store, to protect surfaces from stains. Use baking soda and white vinegar to clean the grout of your ceramic tile countertops. Leave the solution on the grout for a few minutes and then scrub the grout with a used fabric softener sheet. Wipe with a soft, damp cloth when the grout is clean. Grout cracks can appear over time as the grout dries. These are normal and do not need to be repaired.

Laminate CountertopsLaminate countertops will remain strong and resilient for many years with proper care and maintenance.

• Do not use knives or other sharp objects directly on a laminate countertop as this could leave permanent scratches and scars.

• Always use a hot pad or trivet when placing hot pots and pans on a laminate countertop. Excessive heat can damage a laminate countertop.

• Avoid letting water stand at the seams of a laminate countertop. This will prevent water from seeping through the seam to damage the surface below.

Do not use chemical cleaners on laminate countertops as they will damage the laminate. You can clean laminate countertops with a mild liquid soap or non-abrasive household cleaner using a clean, damp cloth.

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Doors and Locks

Wooden doors do tend to shrink and warp slightly. All the doors inside your ICON home are wooden. Due to humidity changes and using humidity-changing items like showers and dishwashers, the doors may need minor adjustments.

• Sticking Doors - The most common cause of a sticking door is the natural expansion of lumber due to changes in humidity. When sticking is due to swelling during a damp season, do not plane (shave the wood on the side of the door) or sand the door unless it continues to stick when drier conditions persist.


Before you plane or sand a door because of sticking:• Apply a paste wax, light coat of paraffin or candle wax to the sticking surface.• Tighten the screws that hold the door to the door frame.

If you must plane the door even after these measures, use sandpaper to smooth the area and paint the sanded area to seal against moisture.

• Squeaky Hinges - Remove the hinge pin and rub a lead pencil or graphite lubricant on the door hinge. Do not use oil or WD-40 -- they will build up on the hinge.

• Door Won’t Latch - If a door won’t latch due to minor settling, raise or lower the strike plate as necessary.• Bi-fold Doors - A bi-fold door folds at its vertical middle and follows a track. Sometimes this type of door can stick or

warp due to weather conditions. Applying lip balm or a wax such as paraffin to the tracks can minimize inconvenience.• Locks - Lubricate door locks with graphite or other waterproof lubricant. Avoid using oil or WD-40 since they will build

up on the lock.• Exterior Finish - Stained exterior doors weather faster than painted doors. To preserve the door and prevent it from

drying and cracking, reseal your exterior doors every six to twelve months to protect the finish from the elements. One way to reseal exterior wood doors is to get very fine sandpaper and lightly sand the door. You may be able to purchase a spray-on polyurethane coating at a hardware or home improvement store that will allow you to seal the door without removing the door from its hinges. After a couple of years, the door should be professionally refinished.

• Warped Doors - If a door warps slightly, keep it closed as much as possible and this will often return the door to its original shape.

• Weather-stripping - Weather-stripping around exterior doors needs occasional maintenance to keep a good seal. Maintain it by firmly running a screwdriver, lubricated with wax, up and down the groove in the weather-stripping. A well-sealed door should be somewhat difficult to open and close; however, a slight air crack around the door is natural. When there is a particularly strong wind, you may hear a howling noise through the weather-stripping. Weather-stripping may become damaged from wear over time and will need to be replaced. You can purchase weather-stripping at your local hardware or home improvement store.

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Drywall

You can repair most minor damages with a few simple steps as the normal activity in your home may leave a few bumps and bruises on the drywall.

Repairing Nail Pops (when you can see the nail heads showing on the drywall of your home):1. Reset the nail with a hammer and punch.2. Cover the nail with two or three thin coats of spackle, available at most paint, hardware and home improvement stores.3. When the spackle dries, sand the surface with fine grain sandpaper.4. Paint the area.

Indentations caused by sharp objects can be filled with spackle and repaired in the same manner.

Repairing Cracks in DrywallAs your home settles and dries, you will likely notice minor cracks in the drywall. ICON Residential will repair shrinkage cracks in the drywall one time during the first year after you close on your home.

Hairline cracks can be repaired with a coat of paint. Slightly larger cracks can be repaired with spackle or caulk. (Remember, you will not be able to paint over silicone caulk.)

Superficial Scratches1. Level the surface by scraping over it with a putty knife.2. Using the putty knife, apply a small amount of joint compound to the damaged area. Smooth the surface.3. Allow the compound to dry completely. You can lightly sand the area to create a smooth surface if necessary. 4. Paint over the repair using a primer first if necessary.

More significant damages to the drywall in your home may require you to use a drywall repair kit (available at most hardware or home improvement stores) or a new piece of drywall. Follow the directions on the drywall repair kit to complete the repair.

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Electrical

The Master Control PanelYou can find the breakers for the electrical system in your home at the master control panel. There’s a main shut-off breaker controlling all the electrical power to the home. And individual breakers that control separate circuits. Typically, the master control panel is located in the garage of your home.

Each breaker is marked to help you identify which breaker is connected with major appliances, outlets or other service. If an electrical failure occurs in your home, check the breakers in the master control panel.

BreakersCircuit breakers have three positions: on, off and tripped. When a breaker trips, it stops the flow of electricity to everything served by that breaker. Often, when a circuit breaker trips it does not go all the way to the Off position. This can be difficult to notice. Flip the breaker to the full Off position and then to the On position to check the breaker for loss of power. When a circuit breaker trips, you must first turn it off before you can turn it on. Switching the breaker directly from tripped to the On position does not restore service.

Breakers TrippingOverloading a circuit is done by:

• Plugging too many appliances into it• Using a worn cord or a defective item• Operating an appliance with too high of a voltage requirement• Starting an electric motor• Power surges

You can troubleshoot problem when a circuit trips repeatedly, by unplugging one device at a time connected to the circuit. If the circuit remains on, the item you unplugged is defective and requires repair or replacement. Continue until you identify the defective item.

If it trips when nothing is connected to it, report the problem to an electrician.

GFCIA GFCI (Ground Fault Circuit Interrupter) is an indoor circuit breaker. It often looks like a regular outlet with extra buttons, a Test button and a Reset button, and it controls a set of outlets. GFCI receptacles have a built-in element that senses fluctuations in power. (Some outlets connected to a GFCI will look like a regular outlet but they are controlled by a nearby GFCI.)

Where are they? Building codes require installation of GFCI breakers in the bathrooms, kitchens, wet bar, basement, and outside areas such as garage, patio, and balcony - areas where an individual can come into contact with water while holding an electrical appliance or tool. Heavy appliances such as freezers or power tools can trip a GFCI breaker.

You should periodically test the Test and Reset buttons:1. Press the Test button.2. Press the Reset button to regain service.

Refer to the Seasonal Maintenance Checklists in this book for details on how often to test the GFCI outlets in your home.

Remember that each GFCI breaker probably services several outlets.

Warning: Do not plug a refrigerator or food freezer into a GFCI controlled outlet. These often cause the GFCI outlet to trip, shutting off power to your appliance.


New Home Care and Maintenance GuideAFCIAn AFCI (Arc-Fault Circuit Interrupter) is another type of circuit breaker built into your home’s electrical system. Where a GFCI is designed to protect against electrical shock, the AFCI is designed to prevent fires by detecting arc faults (sparks) on your home’s electrical system.

When the AFCI detects an arc fault, it will automatically trip the breaker. The AFCls installed in your home are very sensitive. Some of the common items to trip an AFCI include vacuum cleaners, treadmills and other home exercise equipment.

Like the GFCI, and AFCI breaker located in your home’s Master Control Panel has a test button. You should test this circuit breaker periodically just like testing a GFCI. Refer to the Seasonal Maintenance Checklists in this book for details on how often to test the AFCI outlets in your home.

ICON Residential does not represent that the AFC ls in your home will prevent all electrical fires. As a Homeowner, you should purchase insurance to cover your belongings in the event of a fire.

Exterior Outlets Not WorkingGenerally, all the outside outlets are GFCl-controlled through a reset switch in the garage. Water from rain, sprinkler systems, and high humidity can trip these safety devices. Look for a GFCI reset button that has tripped and push in to reset.

No Heating or Air ConditioningMost ICON Residential homes have a switch in the attic that controls the fan motor of your HVAC (heating and air conditioning) system. Normally it can be found on a roofing brace near the HVAC equipment. Make sure that this switch has not been inadvertently turned off during a trip to the attic. (If your air conditioning unit is in a closet inside the home, this switch will be in the same closet.)

Recessed CansIf too much heat from the recessed cans is trapped inside, they will shut off automatically to prevent a hazard. You will get light from these fixtures again when they cool down. Recessed can fixtures have a thermal cut-off switch internally wired.

The fixtures will operate normally again once they have cooled down. Some homes will only accept pin-based compact fluorescent lights (CFLs). Please check the type needed prior to replacement.

Flickering and BlinkingIf there is a temporary drop in voltage, the lights can flicker or blink. This is not an uncommon occurrence related to power demand. It may be more noticeable in certain neighborhoods. It may also occur as a result of large appliances powering on.

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Fencing

Iron FenceDepending on the climate, a brand-new iron fence can show rust in two years or less. Avoid rust by making sure your iron fence is properly maintained and protected. This means keeping your fence painted with weather-resistant paint. Check the fence annually for any areas that need to have the paint touched up. If a touch-up is needed, sand the area down to bare metal to removal all rust before painting the area. Steel wool or a wire brush also can be used to sand away light scratches. Apply a rust converter, then primer (two coats), then rust proofing paint (two coats).

Steel FenceAvoid rust by making sure your iron fence is properly maintained and protected. This means keeping your fence painted with weather-resistant paint. Check the fence annually for any areas that need to have the paint touched up. If a touch-up is needed, sand the area down to bare metal to removal all rust before painting the area.

Aluminum FenceMost dirt can be washed off with a mild soap and water solution. Heavier stains can be cleaned with any non-toxic, non-abrasive household cleaner.

Wood FenceTo keep your fence looking great for years, stain it with a UV protective coating. It’s best to apply a wood sealant the first and second year after it is erected.

Vinyl FenceMost dirt can be washed off with a mild soap and water solution. Heavier stains can be cleaned with any non-toxic, non-abrasive household cleaner. Some recommended cleaning agents include: Simple Green, Mr. Clean Magic Eraser, Mineral Spirits, Trichloroethylene, CLR (Calcium, Lime and Rust Cleaner), or vinegar. On occasion, you may want to spray your fence with a garden hose. This will remove grass clippings, dirt and fertilizer chemicals and keep it looking as new as possible. Keep gates secured with a latch and deter children from swinging on the gate.

Composite FenceMost dirt can be washed off with a mild soap and water solution. Heavier stains can be cleaned with any non-toxic, non-abrasive household cleaner.

Fence HardwareOil the fence’s joint, springs, latches, etc. with mineral oil. Tighten the screws once a year.

Fireplace

The surface temperatures on and around the fireplace area can get very hot. It is for that reason that everyone in the household should use care and caution around the fireplace. When the fireplace is in use, everyone should stay a safe distance away from it and its glass front to avoid burns and igniting clothing. This advice also applies to furniture, draperies and anything flammable.

After the fire is extinguished, the fireplace area can still be very hot and will take time to cool to a normal temperature.

Direct Vent FireplacesDirect vent fireplaces are sealed fireplaces -- they have glass doors that do not (and should not) open. The fireplace is designed to radiate heat into the room without opening the glass. Do not operate the fireplace with the glass door removed, cracked or broken. Your direct vent fireplace is checked during the Homebuyer Introduction Meeting to confirm that it is operational. Be aware of a delay between turning the switch on and flame ignition. The flames should ignite easily.


New Home Care and Maintenance GuideIf you notice any deviation in its normal operation or you notice a gas smell, shut off the switch immediately and call your plumber or the gas company immediately.

Some direct vent fireplaces vent through a side wall. The cover can get very hot. Please exercise caution and keep children away from the vent any time the fireplace is in use.

Direct vent fireplaces are not designed to be the sole source of heat for your home.

Maintaining Your Direct Vent Fireplace• You should have a professional fireplace technician check the venting system once per year.• Make sure that no debris or plants are interfering with the air flow around the external vent cap.• If the flames are not steady, contact a professional fireplace technician for service.

Cleaning Glass Fireplace Doors• Ensure the doors are not hot when you clean them.• Thoroughly clean the inside of the glass doors after the first two or three fires to remove residue.• Clean the glass doors as necessary. Use a non-abrasive cleaner. Preferably use a glass polishing paste because it adds a

protective coating to help keep the doors clean.• Replace any glass that is chipped, cracked or broken. Replacement glass assemblies must be supplied by the

manufacturer -- you should not substitute materials.

DampersYour dampers will be locked into the Open position if gas logs have been installed in the interest of safety. Be mindful that if you are burning a wood fire, high winds or cold temperatures sometimes push smoke and drafts into the home. In the event smoke is pushed into the home, immediately open the nearest window or exterior door, which will help vent the smoke back up the chimney. Close the damper and cold air vent any time your fireplace is not in use, if you do not have gas logs installed.

Building a Wood Fire• Always begin with a small fire first to allow the components of the fireplace to heat up slowly. Sudden, large fires

damage the fireplace and can void the fireplace warranty.• Logs larger than five inches in diameter should be split before burning.• Start the fire by burning kindling and newspaper under the grate, and two to three layers of logs stacked with air

space between them on the grate, the largest logs to the rear. One sheet of paper burned on top of the stack helps the chimney start to draw air.

Be sure that the damper is open when lighting a fire. Slightly opening a nearby window or door for the first few minutes will also help the air circulate in the fireplace. Be sure to close the damper once the fire is completely extinguished.

Until you have used your fireplace several times, you may smell slight odors as the materials are heated. This is normal and will go away over time.

We do not recommend the use of artificial or manufactured fire logs in your home’s fireplace.

DANGERSafety Notice: If you smell gas, leave your home immediately and contact your gas service provider. Do not use your home phone or cell phone in or near your home as this may cause a spark to ignite.


Chimney CleaningHow often you need to clean your chimney depends on the way you use your fireplace and the type of wood you burn. Creosote and wood-burning by-products accumulate inside the flues over time and create a fire hazard.

We recommend that you clean your chimney a minimum of once per year. If you often use soft woods or improperly seasoned woods, then you need to clean the chimney more frequently.

You also will need to make sure that the Spark Arrester (the screen at the top of the chimney flue) is securely attached and clear.

A qualified chimney sweep should be hired for chimney cleaning.

Down DraftingAlthough extremely high winds can result in a down draft, this condition should be temporary and occasional. If you have a persistent issue, ICON Residential will determine the cause and correct the malfunction during the first year of warranty.

Firebox Inside the FireplaceDiscoloration of the firebox or brick is the normal result of use and requires no corrective action.

Mortar style fireplaces may develop cracks in the brick due to temperature changes and other factors. For cracking or small repairs, you can purchase firebrick caulk at most hardware and home improvement stores.

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Fire Protective Sprinkler Systems

Local fire codes mandate the installation of fire protective sprinkler systems. These are designed as life safety systems to provide sufficient time for your family to escape in the event of a fire.

MaintenanceFollow the manufacturer’s instructions for servicing and maintaining your sprinkler system. Once they have left the factory, automatic sprinklers should not be painted, plated, coated or otherwise altered. Sprinklers that have been modified should be replaced. If a sprinkler is leaking or exhibiting visible signs of corrosion, it must be replaced. Sprinklers that have been exposed to corrosive products of combustion, but have not operated, should be replaced if they cannot be completely cleaned by wiping the sprinkler with a cloth or by brushing with a soft bristle brush. Replace any sprinkler that has a cracked bulb or that has lost liquid from its bulb. Sprinklers must not be used for hanging of any objects.

InspectionsThe Homeowner is responsible for testing, inspection and maintenance of their fire protective sprinkler system in compliance with the applicable standard of the NFPA (e.g. NFPA 25) in addition to the standards of any other authorities having jurisdiction.

Some local municipalities require proof of annual inspections and testing of your sprinkler system to ensure everything is working correctly.


New Home Care and Maintenance GuideIt is recommended that the automatic sprinkler system be serviced by a qualified inspection service in accordance with local requirements and/or national codes. ICON Residential can provide the name of the fire protective sprinkler system installer for your home if requested. RemodelingIf you decide to make any remodeling changes to your home, it is a good idea to consult the local fire code authority having jurisdiction and the contractor that originally installed the system. They will be able to make sure that your improvements will allow the fire system to function as originally designed.

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Fixtures

Brass FixturesMost of today’s brass fixtures have a tarnish-free alloy skin; however, if this skin is scratched the brass will eventually tarnish due to the natural oxidation process from contact with air and moisture. This is not a defect but a natural process.

To maintain a shine on the finish of your brass fixtures, apply a clear furniture polish every other month.

Household cleaners that contain abrasives, ammonia, bleach or chemical solvents are not recommended as they can scratch the surface and rapidly deteriorate the brass finish.

Nickel FixturesNickel fixtures, such as Satin Nickel or Brushed Nickel, are mostly low maintenance and tend to not show fingerprints and smudges as much as some other finishes.

Most nickel fixtures have a special finish applied to protect them and increase their longevity. Avoid using any household cleaners that contain abrasives, bleach, and ammonia as these can damage the finish of the fixture.

To care for your nickel fixtures, simply wash with a mild soap and water mixture, rinse with clean water and dry with a soft cloth.

Oil-Rubbed Bronze FixturesOil-rubbed bronze fixtures have a finish that ages and wears over time, enhancing the look of the fixture. Places that you touch often, such as the handle of a faucet, may eventually become lighter as the copper plate finish begins to show. This is all normal and is not a considered a defect.

Oil-rubbed bronze fixtures are prone to water spots. To maintain their beauty, dry them after each use with a soft cloth. You can clean with cold water and immediately dry with a soft cloth. Cleaners that contain abrasives are not recommended as they may damage the finish of the fixture.

Should you notice a scratch in your oil-rubbed bronze fixtures, you can repair the scratch with a furniture wax.


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Floor Coverings

CarpetDay-to-day use and repeated cleaning Over time will cause the carpets in your home to wear. These suggestions will help improve the appearance of you carpet and contribute to its longevity.

• Vacuum regularly - at least twice a week in normal areas and more frequently in heavily travelled areas.• Clean spills and stains immediately. Do not rub, scrub or brush the stain - blot the affected area instead.• Have your carpet cleaned professionally every 12-18 months.• Move furniture a few inches from its original position whenever you vacuum. Using coasters under furniture legs can

also help to prevent crushing.• Rearrange your furniture periodically to change the traffic pattern and allow for even wear.• Use a rug or mat near exterior entrances to keep excess dirt and water off the carpet.

Common Carpet Concerns and Remedies• Shedding - New carpet will typically shed the most right after installation. Frequent vacuuming will remove the loose

fibers and the shedding will eventually stop. This will not affect the overall quality of the carpet.• Tufts, snags or burns - Never attempt to pull a tuft or snag from the carpet. Use a pair of sharp scissors to trim the

affected area instead. For burns, trim with curved fingernail scissors. If the affected area is large, contact a professional for the best results.

• Shading - Carpet lying in different directions will give the appearance of the carpet being different shades. This is more noticeable on fine, cut-pile carpeting and vacuuming thoroughly will usually resolve this issue.

• Fading - Time and the elements will cause fading in any type of carpet. Frequent vacuuming, regularly changing your air filters and reducing sunlight exposure with window coverings will help to delay fading.

Carpet Cleaning - Stains and SpillsThe carpet in your home has already been pretreated with a stain resistance substance at the mill during the dying process. This helps to protect against typical soils and stains. Tap water and a clean, absorbent cloth will work effectively in cleaning most stains:

1. Blot the spill using a clean, white cloth or paper towel. If there is a large amount of liquid, use a wet vacuum to remove as much liquid as possible.

2. Thoroughly wet the stained area with lukewarm water and continue to blot the area with a clean, white cloth or paper towel.

3. Use pressure on the cloth to remove as much liquid as possible.4. Frequently replace the used cloth with a new one and repeat until there is no evidence of the stain on the cloth. If a

stain is deep, it may require cleaning more than once. Start at the outside of the stain and clean inward to avoid making the stain larger.

For particularly stubborn stains:1. Create a mixture of warm water and a mild laundry detergent that does not contain any bleaching products.2. Apply the mixture to the stain and let it soak for 5-1O minutes.3. Blot the area with clean, white cloths or paper towels.4. Rinse with warm water and blot thoroughly to remove the excess moisture. Repeat this process until all the detergent

has been removed.5. The remaining moisture can be absorbed by placing layers of clean, white cloths or paper towels over the affected area

under a heavy object overnight.a. When the area has dried, vacuum or brush the carpet to restore the texture.


New Home Care and Maintenance GuideIf the stain reappears repeat the above procedures beginning with the mixture of warm water and a mild laundry detergent.The chemical ingredients in many cleaning substances can cause your carpet to be permanently discolored. Many products contain bleaching agents such as toilet bowl cleaners, drain cleaners, oven cleaners and bathroom cleaners. Try to avoid using these products near carpeted areas.

There are other damaging products that are not as obvious such as some acne medications, skin creams, plant foods and fertilizers, furniture polish and even urine or vomit if not neutralized and removed.

Common Stains and RemediesThe following information can be used to determine effective methods for removing specific stains from your home’s carpets.

Oil Based Stains1. Blot up as much of the spill as possible.2. Apply a dry-cleaning solvent following the directions and precautions on the container.3. Thoroughly wet the stained area with lukewarm water and continue to blot the area with a clean, white cloth or paper

towel. Use pressure on the cloth to remove as much liquid as possible. Frequently replace the used cloth with a new one and repeat until there is no evidence of the stain on the cloth.

Some examples common oil-based stains are:Acne Medication Gravy Paste WaxAsphalt Hair Oil/Spray Plant FoodButter Hand Lotion Rubber CementCooking Oil Insecticide ShellacCrayon Lacquer Shoe Polish Dye Latex Paint TarFlea & Tick Sprays Lipstick VarnishFungicide Machine Oil VaselineFurniture Polish Makeup/Mascara Vomit

Organic Stains1. Clean the affected area with a mild, non-bleaching laundry detergent.2. If this does not remove the stain, apply a solution of clear, white ammonia using 2 tablespoons of ammonia to 1 quart

of water.3. Blot the area with a clean, white cloth or paper towel then rinse with COLD water and repeat until all the ammonia is

removed.4. The remaining moisture can be absorbed by placing layers of clean, white cloths or paper towels over the affected area

under a heavy object overnight.5. When the area has dried, vacuum or brush the carpet to restore the texture.

Some examples of common organic stains are:Blood Ketchup StarchCheese Mayonnaise ToothpasteChocolate Milk White GlueEgg Soy Sauce

Other Food and Beverage Stains1. Clean the affected area with a mild, non-bleaching laundry detergent.2. If this does not remove the stain, apply a solution of vinegar using 2 tablespoons of vinegar to 1 quart of water.3. Blot the area with a clean, white cloth or paper towel then rinse with COLD water and repeat until all the vinegar is

removed.4. The remaining moisture can be absorbed by placing layers of clean, white cloths or paper towels over the affected area

under a heavy object overnight.5. When the area has dried, vacuum or brush the pile to restore the texture.


Some examples of common food and beverage stains are:Beer/Sodas Coffee Fruit JuiceBerries Cough Syrup WineCandy Fruit Juice

Another method for removing particularly stubborn stains such as wine and fruit punch:1. Blot the area with a clean white cloth and remove as much of the liquid as possible.2. Place a white cloth over the stained area.3. Use a hot iron and iron the cloth, being careful not to burn the cloth or any of the carpet near the area. The heat from

the iron will transfer the stain from the carpet to the cloth.

Sticky Stains1. Use an ice cube to freeze the area.2. Shatter the frozen substance using a blunt instrument such as a butter knife then vacuum area thoroughly.3. Use a mixture of warm water and a mild laundry detergent that does not contain any bleaching products. Apply the

mixture to the stain and let it soak for 5-10 minutes then blot with clean, white cloths or paper towels.4. Rinse with warm water and blot thoroughly to remove the excess moisture. Repeat this process until all the detergent

has been removed.5. The remaining moisture can be absorbed by placing layers of clean, white cloths or paper towels over the affected area

under a heavy object overnight.6. When the area has dried, vacuum or brush the carpet to restore the texture.

Some examples of common sticky stains are:Candle Wax Chewing Gum

Steam CleaningIt is sometimes necessary to steam clean your carpets yourself. Although for serious stains, it is advised you consult a professional carpet cleaner. Always follow the recommended instructions and products suggested by the rental company.

1. Thoroughly vacuum all carpets to be cleaned.2. Pre-treat any heavily soiled or pet stained areas with the recommended pre-treatment sprays.3. Fill the machine with the recommended amount of shampoo and hot water. (For heavily stained areas, it is better to

use more pre-treatment than to increase the shampoo.)4. Follow the manufacturer’s instructions for shampooing the carpet.5. Maximize the water removal by following up your rinse by passing over the area at least one more time without the

water spray on.6. Wait for the carpet to dry completely before walking on it. Keep pets and children out of treated areas until they are

thoroughly dry. Opening windows and using fans can help to reduce your drying time. Hardwood FlooringHardwood flooring responds noticeably to changes in the humidity level in the home, especially in the winter. The response varies depending on your particular climate. Consult our Warranty Service Team about noticeable changes in your hardwood flooring.

Wood flooring can exhibit the following traits:• Seasonal cupping• Dimples or scratches caused by moving furniture, high heels, pet claws and dropping heavy or sharp objects• Some shrinkage or warping, especially around heat vents• Warping if the floor becomes wet repeatedly or is thoroughly soaked even one time• Dulling of the finish in high traffic areas• White, filmy appearance caused by standing moisture


New Home Care and Maintenance GuideCleaning Wood FloorsWood flooring should be swept or vacuumed once or twice a week. Heavily traveled areas should be cleaned more often. A dry, clean dust mop will get the finer particles left behind by sweeping or vacuuming.

Do not damp mop or use general cleaning products such as furniture polish or all-purpose cleaners that are not approved for wood flooring.

Remove any spills promptly using a clean, soft cloth and a spot cleaner recommended for wood flooring. Apply a high-quality floor cleaner specifically designed for hardwood flooring once every three months.

Use floor protectors under any heavy furniture or furniture that will frequently be moved such as chairs or tables. Glides, casters or a piece of carpet lying face down are helpful when moving heavy furniture across wood flooring.

Use a rug or mat near exterior entrances or in high traffic areas to prevent abrasive substances from coming into contact with your wood flooring. Do not use rubber-backed mats as they may cause damage to the wood flooring.

Please consult with the flooring manufacturer before using any type of cleaner on your wood flooring. We recommend that you spot clean a small, test area before applying to the entire floor.

Ceramic Tile FlooringFor information on caring for your ceramic tile floors, refer to the Ceramic Tile section of this book.

Resilient Flooring (Vinyl)Although resilient floors are designed for minimum care, they vary in maintenance needs.

All resilient floors require some regular application of a good floor finish. This helps to retain a high gloss.

Use caution if wearing high heeled shoes as they can damage resilient flooring.

Cleaning Your No-Wax FlooringTo prevent dirt or grit from accumulating, sweep your flooring daily with a soft broom or dust mop. This build up can dull or scratch your resilient flooring’s surface appearance. Clean up any spills as they occur to prevent stains or discoloration.

Use one mop and bucket for washing your flooring and another mop and bucket for rinsing. Add some clear or sudsy ammonia to your wash water for the best results. Avoid using detergents, soaps or “no rinse” cleaners on your resilient flooring as they leave behind a residue that will dull the appearance of your flooring. Harsh chemicals or abrasive powders can permanently damage the finish on your resilient floor.

Once every 5-10 washes, buff your resilient flooring using a power buffer and a dry buffing pad made of natural wool felt or lamb’s wool. Clean the pads after each use by soaking them in Woolite® or a similar low detergent product. For high traffic areas, use a small amount of vinyl dressing (available at most hardware and home improvement stores) to restore the gloss to your flooring if buffing alone will not do it. Do NOT use a regular wax product as it can damage the finish of your resilient flooring.


Stain Prevention and RemediesA soft cloth will easily wipe up most spills. Be sure to turn the cloth frequently to avoid spreading the stains and allow the floor to dry in between steps.

Beverages, Food, Lipstick or Rust

Remove any excess food or beverage using a clean, soft cloth that has been dampened with water. If the substance is sticky or gummy, scrape off with a butter knife. Saturate a clean, soft cloth with bleach and cover the affected area. Do not leave on longer than one hour.

Asphalt, Grease, Oil, Paint, Tar or Wax

Remove as much of the substance as possible with a butter knife. Dampen a clean, soft cloth with lighter fluid and gently wipe the affected area. Repeat until the stain is gone.

Crayon, Hair Dye, Ink, Marker, Marks, Scratches or Scuffs

Scour the area with a heavy duty cleaner and stripper formulated for no-wax flooring and a nylon pad or brush with stiff bristles. Dampen a clean, soft cloth with lighter fluid then wipe clean.

Minor Burns, Cuts or Gouges Cover the damaged area with masking tape to limit traffic and contact a professional for repair. Use a rug or mat near exterior entrances to prevent abrasive or staining substances from coming into contact with your resilient flooring. Do not use rubber-backed mats as they may cause staining on the flooring.

Use a rug or mat near exterior entrances to prevent abrasive or staining substances from coming into contact with your resilient flooring. Do not use rubber-backed mats as they may cause staining on the flooring. Close windows coverings when possible to limit exposure to sunlight as the heat and light can fade or discolor resilient flooring.

Use non-metal floor protectors under heavy furniture or furniture that will be moved often to prevent scraping or gouges in your resilient flooring.

Nail PopsNail pops (raised nail heads) in the flooring result from movements of the floor joist caused by natural shrinkage and deflection. Special nails have been used and the underlayment has been glued to help minimize this movement.

Seam LiftingFlooring of any type shrinks and seams may separate slightly due to this shrinkage. Also, seams can lift or curl if excessive moisture is allowed on the floor. Report split seams in a timely manner to our Warranty Service Team to prevent curling.

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New Home Care and Maintenance GuideGarage Doors

For your safety, contact a professional to handle all repairs to your garage door. The door springs are under a considerable amount of tension and require special tools and knowledge for accurate and safe servicing.

Operating MaintenanceAt least once a year, apply a penetrating oil or graphite lubricant to all rollers and hinges. Do not use WD-40 or similar types of products as they will cause build up. Tighten any loose screws, bolts or nuts to prevent any parts from falling out of adjustment.

LocksProblems with a garage door lock can usually be attributed to a lock bar that is out of alignment. This can be adjusted by loosening the screws, real igniting the mechanism, and tightening the screws.

Use a graphite lubricant to keep the lock turning freely. Do not use oil on a lock because it will stiffen in cold weather and make the lock difficult to operate.

Wood Garage DoorsKeep all wood doors properly painted or stained both inside and out to prevent warping or peeling. For best results, the exterior should be refinished every year or two.

Light, Air and NatureGarage doors are not air tight. Light is typically visible around the edges and across the top of the door. Severe weather conditions may result in some precipitation entering around the door.

Adding a Garage Door OpenerIf you have a garage door opener installed by a company other than ICON Residential, it may void your standard garage door warranty. Notes:

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Gas Shut-Off Valves

A shut-off valve for the gas line is located at or near its connection to each gas-operated appliance within your home and a main gas line shut-off valve is located at the exterior gas meter.

Safety Notice: If you smell gas, leave your home immediately and contact your gas service provider. Do not use your home phone or cell phone in or near your home as this may cause a spark to ignite.

DANGER


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Grade

Positive DrainageThe sloped areas around your home channel water away from the foundation. This is called positive drainage. (Negative drainage would channel water towards the foundation of the home -- this can damage your home’s foundation.) It is important to maintain and not alter the drainage that was set up for your home as this may create the potential for major structural damage. Changes can also void your warranty.

Additional landscaping around the home must allow for positive drainage away from the home or it may void your foundation warranty.

SwalesSwales (drainage ditches) are provided to make certain that water drains away from your home and off your lot to the street. It is important to keep these areas clean.

In some cases, a drainage swale won’t follow property boundaries and receives water from and/or passes water onto other home sites. Changing the grade of your home may affect the drainage around your neighbor’s home as well.

After continued rainfall and ground saturation, water may remain in swales for up to 48 hours.

ErosionWeather damage due to a yard that has not been landscaped after closing or washouts caused by roof water are maintenance items and are not covered under your new home warranty.

Excavated or Utility AreasBack-filled or excavated areas around the foundation and at utility trenches should not interfere with the drainage away from your home. If these areas settle, ICON Residential will correct them one time during your first year of warranty.

Green Tips

Cleaning

General Cleaning with Small ChildrenYou don’t want to clean areas your child can get to with toxic cleaners. For a less toxic approach, mix a few drops of natural soap, 2 cups water, and 15 drops each of tea tree and lavender essential oil.

You can spray this on all surfaces, like cutting boards, counters, toilets, walls, (except it will streak glass). For glass, simply use straight up lemon juice or club soda, or if you don’t mind the smell, use ½ cup vinegar mixed with one gallon water.


New Home Care and Maintenance GuideFor a Whiter ToiletSpray the inside of your toilet bowl with warm water - lightly, not dripping wet. Sprinkle with baking soda. Let this sit for ten minutes, and scrub with a toilet brush.

RecyclingPart of the process of “going green” involves recycling. The “Big Five” products that are usually included in major recycling programs are:

• Aluminum• Glass• Paper• Plastic• Steel

Here are a few tips of what to leave out of your curbside recycling bin:• Used motor oil and motor oil containers• Paint (open cans to let paint dry or use newspaper to soak up any remaining paint)• Fluorescent bulbs, pool chemicals, mercury thermometers, chemicals, household cleaners, televisions, computer

equipment• Batteries: button and nickel cadmium batteries from cell phones etc. should be taken to a participating store such as

Radio Shack, Target, Home Depot, etc. • Plastic bags (these should go back to the grocery stores for recycling)• Styrofoam (some supermarkets offer recycling)• Pizza boxes or any other type of waxed paper box• A great website for locating various recycling locations for an assortment of the above products is:

http://earth911.com/.

Trash and Recycling AuditIf you decide to recycle, a good idea is to have fun with a family trash audit. To complete a trash audit:

• Pick a week for your audit• Tell everyone in the house about the audit• Choose your method and have fun

Method One -- Easy:Toss or recycle everything like you normally do. At the end of the week grab some gloves and sort the trash. Look for anything that got tossed that could have been recycled or composed. See how many items are being trashed, that are not actual garbage. Don’t forget to sort bathroom, office and bedroom trash, too!

Method Two -- More Involved:Instead of waiting for the end of the week, sort throughout the week. If your family is not sure what’s recyclable and what’s really trash, make a sign and place it above all the trash cans in your home.

As you sort your trash for the audit, look for items like: eggshells, other food items, cans and other aluminum products, any glass (broken or whole), anything paper, steel, tin, plastics that can be recycled, batteries, toilet paper packaging, other packaging, foil, and anything else that’s recyclable.


Make sure you look for items like books, “not-so-broken” toys, cell phones, and other household items that may seem like trash but could be used or given to a thrift store.Nine, Simple Low-Stress Ways to “Go Green”:

1. Buy recycled toilet paper. Recycled toilet paper helps save water, trees, oil and landfill space, plus prevents pollution.

2. Fill that reusable water bottle. Eight out of ten bottles, or over 38 million water bottles, end up in landfills annually. If you take 30 seconds to fill up a reusable water bottle with tap water, it’s a very smart way to get green in a big way in no time at all.

3. Hit the sleep mode. Your computer uses 90% less energy while in sleep mode then when running.

4. Cancel your catalogs. The average person in the U.S. uses 700 pounds of paper products a year. If you’re still getting paper catalogs in the mail, that’s a major contributor to your 700 pounds.

5. Install light sensors. Installing light sensors in all your rooms mean that when people leave, the lights go out and you save energy and cash.

6. Give up juice boxes. Juice boxes, perpetual kitchen favorites of kids, are not so earth-friendly. Even if you can recycle them, there’s manufacturing and shipping to consider. Try reusable juice containers.

7. Wash your hands right. Switch out your plastic hand soap containers with refillable hand soap pumps.

8. Clean your coils. Cleaning your refrigerator coils just once yearly can allow it to run 10%+ more efficiently.

9. Buy big bathroom items. If you don’t buy bulk bathroom items (e.g. shampoo, conditioner, etc.) then buy the largest size possible. This technique is especially important with items like toothpaste – which can’t really be bought in bulk.

Gutters and Downspouts

Your gutters and downspouts are designed to funnel water from your roof and disburse that water away from your home. Keep your gutters clean of debris and remove any ice or snow build-up as soon as possible. Do not lean ladders against the gutters as they are easily damaged.

Heating System

The heating system for each home is designed to maintain a temperature of 68 degrees Fahrenheit as measured two feet from the outside wall of a room at a height of three feet above the floor under local outdoor winter design conditions. In the event of extreme cold weather (10 degrees below O or colder) the system should be able to provide a temperature differential of 80 degrees. For information on the cooling portion of your system, please refer to the Air Conditioning section of this guide.

Air FiltersAir filters should be cleaned or changed quarterly. (Note: You should select a filter with a MERV rating between MERV 8 and MERV11.)

MaintenanceIn addition to filter maintenance, have your system checked and serviced by a professional serviceman at least once per year. This annual maintenance is necessary to keep your systems working properly.

Turn your furnace on early in the fall, before it is needed, to test that all systems are working properly. During the first few minutes of operation, it is normal for the system to emit a burnt dust smell. This odor should pass quickly.


New Home Care and Maintenance GuideTroubleshootingIf the heating system is not working:

1. Check to ensure that the pilot light has not gone out, if applicable.2. Check the blower switch to make sure it is in the On position. The blower switch looks like a regular light switch located near

the furnace. This switch overrides all furnace commands and manually shuts down the blower. Usually the switch is turned off during maintenance service.

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Landscaping

Before you plan or install any landscaping, find out all the regulations and restrictions from your Homeowners Association and your city’s local building department.

PlanningWhen planning new landscaping, be sure to locate plants and irrigation heads so they will not impact pedestrian and bicycle traffic. Space trees and plants far enough apart to allow for efficient mowing and growth. Plants with similar water, sun and space requirements can be grouped together for easier care.

Make sure moisture will be equally distributed around your foundation and always provide positive drainage away from your home. Do not alter swales or your yard’s drainage pattern as this may void your drainage and foundation warranty.

Drought ConditionsUse a water hose, soaker hose or sprinkler to water around your entire foundation to minimize soil contraction and possible foundation movement. Soil should never be separating or pulling away from the foundation. This is an indicator that the soil is too dry and can affect the integrity of your foundation.

Sprinkler SystemRegularly inspect your sprinkler system for proper performance and service as needed. Watering cycles should be adjusted seasonally. Plants and sod require more watering during the summer than the fall, winter or spring.

To adjust the rate of water flow from the sprinkler heads, turn the screw clockwise to decrease the rate or turn counter-clockwise to increase the rate. To prevent water from freezing in your sprinkler system during cold weather, you should flush your sprinkler system before cold weather arrives. This will remove any debris that has built up in the sprinkler lines and removes any obstructions. Contact a professional to flush your sprinkler system.


New SodNewly installed sod should be watered twice a day for the first few weeks to allow it to properly root. You should wait at least six months for your sod to properly root before applying any fertilizer.

FertilizingOnce your lawn is established, usually after about six months, fertilize twice per year. Make sure the fertilizer is compatible with your grass and follow the manufacturer’s directions.

After the first year, add a weed pre-emergent twice a year to your fertilizer and spot treat weeds as needed. Be careful! Many herbicides that kill weeds will often kill your grass as well.

Watering Established LandscapeIt is best to water late in the evening or early in the morning. Check with your water supplier to ensure compliance with any watering restrictions.

Watering your lawn slowly and deeply will allow for water to be properly absorbed. Morning watering will allow your lawn to dry quickly and lose less water to evaporation.

Shrubs should be watered at least once per week for the first six months after they are planted. If planted in the spring or summer, water every other day for the first month.

Slow water trees once a week for about 10 minutes unless the soil is unusually dry in both summer and winter. Do not water trees if the soil is already wet. Maintain the mulch ring around the tree in a bowl shape to help hold and direct water to the roots of the tree. Tree stakes should not be left on trees for too long, around 6 to 9 months.

If strong winds blow trees over before they are rooted simply straighten, and re-stake. Once the tree roots are anchored into the soil this should not be a concern.

Landscape BedsMake sure any edgings around decorative rock or bark beds do not restrict the free flow of water away from the home.

Plant TypesYou will usually find three different kinds of plants in your landscape:

• Evergreens These stay green year-round but will grow and bloom more during spring and summer months.

• Perennials Grow and bloom during spring and summer then turn dormant (appear dead) during the winter months. After the first freeze, simply trim them back a few inches above the root and leave them alone until they bloom the following growing season.

• Annuals Grow and bloom through one growing season only. Annuals are most commonly small colorful flowers planted in small bunches to attract the eye. Simply replace them at the end of the growing season with a plant that will withstand the elements of the upcoming season.

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Paint

Finding the ColorsColor names, numbers and paint brands can be found on the inside back cover of this booklet. ICON Residential Homeowners are offered a discount on paint purchases from your specified paint company. Please contact our Warranty Service Department for additional information.

You also can find small amounts of your interior and exterior paints in your Touch-Up Kit.

Interior Paint WoodworkMost of the interior woodwork of your home is painted with enamel (oil-based) or latex (water-based) paint. For best results, you can both types of paint with a soft sponge and soapy water. It is recommended that you wait a minimum of 30 days after move-in before washing any painted woodwork.

Interior Paint WallsInterior walls are painted with a flat latex paint. Do not scrub the walls in your home as this will remove both the paint and the texture (if applicable). Avoid using soaps, abrasive cleaners, pads or brushes for daily maintenance but instead touch up areas using matching paint.

Interior Paint Touch-UpsAs a Homeowner, you are responsible for all interior paint touchups unless provided as part of a warranty repair.

When doing touch-ups, spackle may be used to cover any small defects prior to painting. Use a small brush and apply the paint only to the affected area. Work away from the center of the touchup. This is called “feathering” and will blend the new paint more seamlessly into the existing paint.

Paint does fade over time and new paint may not exactly match the existing paint. Feathering will help to make the difference less noticeable. If touching up an area that has been water stained, use a primer or sealer to block the stain to prevent it from bleeding through the newly applied paint. For best results, apply at least two coats of primer to the area. After the primer has completely dried, apply the touch-up paint. Allow the first coat to dry completely then apply a second coat if necessary.

Exterior PaintPaint the exterior of your home approximately every five years or as often as your paint manufacturer suggests for your area and climate. Fading will naturally occur on exterior paint due to sun and weather. This is not covered by your warranty.

To prevent rot on any wood trim or siding, check the caulking on the exterior of your home on a quarterly basis for any damage.

MildewApply a mixture of bleach, water and a household cleaner with mildew killer (such as JOMAX®) to clean mildew. The mixture can be applied using a low-pressure sprayer. Discolorations should disappear within a few minutes. Stubborn stains may require repeat applications.

Do not use a high-pressure power washer to clean exterior areas.


Exterior Paint Touch-UpsExterior paint touch-ups, unless provided as part of a warranty repair, are the responsibility of the home owner. A Touch-Up Kit for this purpose will be provided. Paint touch-ups are sometimes visible under certain lighting conditions.

Do not paint or caulk when temperatures are below 50 degrees Fahrenheit, above 100 degrees Fahrenheit or when rain is possible. Before painting, reset any loose nails, remove any peeling or cracked paint with a wire brush and a putty knife and sand any rough spots. Paint any bare wood with a primer before applying the exterior paint.

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Patio Doors

To prevent damage to the door frame, keep patio door tracks free from debris to allow smooth operation. Sliding door locks should be lubricated regularly using paraffin or a graphite spray.

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Plumbing

AeratorsDirt and foreign matter should be flushed from plumbing lines before you move in. Small amounts of minerals can enter your line during normal usage and can block the aerator on a faucet. Aerators are located at the end of the faucet and can be unscrewed for easy clean out or replacement. These should be cleaned every three to four months to prevent low water pressure.


New Home Care and Maintenance GuideFaucet DripsPeriodically inspect faucet washers as they will deteriorate over time. If the faucet uses a cartridge, it can leak when the O-ring cushioning the cartridge step is worn down or breaks.

Replacements can be found at most plumbing supply retailers or major home improvement stores. In some instances, the replacement may need to be special ordered to ensure it matches the original cartridge.

Porcelain RepairDamage to the porcelain enamel from a heavy object or a sharp blow can be repaired with kits found at most hardware or home improvement stores. These kits come in a variety of colors. Check the repair kit color against the area to be repaired prior to performing the repair.

1. Clean and dry the scratched area then wipe again with rubbing alcohol to ensure there isn’t any dirt or dust in the scratch.

2. Apply the porcelain paint according to the directions on the repair kit.3. Allow the paint to dry completely before applying another coat if necessary. It may take several applications before the

damaged area is completely fixed.

Rust Stains on Tub and SinkMix hydrogen peroxide and cream of tartar into a thick paste and apply to stain. Let mixture sit 1O minutes then scrub off with a brush. Repeat, if necessary, for deep stains.

Shower DoorsClean shower glass with a squeegee after each use to prevent water spotting as water deposits can build up on shower doors and enclosures over time. Use a sponge dipped in white vinegar to remove any water deposits or build up.

Stainless SteelProducts prone to rusting or decomposition should not be left in a stainless-steel sink. If a rust stain does appear, it is only a surface blemish and can usually be removed using a cleaner with a fine abrasive such as Soft Scrub®.

Fine scratches also can be removed by carefully buffing the affected area with an ultra-fine abrasive. If your sink has a grain pattern, be sure to follow the grain when buffing. Do not rub too hard or you may cause additional scratches in the process.

ToiletsIf after the flush cycle has ended the toilet continues to run, check the chain on the flush handle inside the toilet tank. If it is too short or if the chain is not straight, it will prevent the stopper at the bottom of the tank from sealing properly.

Do not use any cleaners in the tank containing calcium hypochlorite (chlorine) as they will damage the tank parts.

Water HeatersClear any clutter or obstruction in the area around your water heater. Do not store anything within three feet of your water heater.

Your water heater should be drained once every year to remove the buildup of sediment at the bottom of the tank. This helps prevent rust, corrosion and helps to improve the efficiency of your water heater.

• Before flushing your water heater, turn down the temperature setting as low as it will go.• Test the temperature and pressure valve. Lift part way on the lever then let go to allow it to rapidly snap back. You

Safety Notice: Under certain lighting conditions, door glass may be difficult to see.DANGER


should hear a gurgling sound as the valve allows some water to be released into the drain tube. If this did not occur, have the valve replaced before going any further.

• Once these items have been performed, shut off the cold water supply at the top of the tank then attach a garden hose or place a bucket under the drain valve found near the bottom of the tank.

• Turn the valve counter-clockwise to release the water. If using a bucket, only release a few gallons at a time.• Close the valve by turning clockwise when finished. If using a hose, make sure it drains to an area that will not cause

water damage.

The Seasonal Maintenance Checklists later in this book will remind you when to drain your water heater each year.

Tankless Water HeatersTankless water heaters require regular maintenance. If you have a tankless water heater installed in your home, you should have a professional service it annually for best performance or as recommended by the manufacturer. Water PressureThe city or municipality in which your home is located controls the water pressure, which can be different in different parts of the same city. If you experience a significant change in water pressure, contact your water supplier. If there is no issue with the water supply, contact your plumber as this may be an indication of a leak in your plumbing system.

Water TemperatureThe recommended setting for an electric water heater is the Normal setting and for gas it is 140 degrees.

If you are experiencing a loss of hot water, check the pilot light (on gas models), temperature setting and water supply valve before calling for service. The manufacturer’s literature will show the specific locations for each of these items and other troubleshooting information.

Pilot Light (Gas Models)For instructions on lighting the pilot light, refer to the manufacturer’s literature or on the tank of the water heater.

Do not light the pilot light or turn on electricity to the water heater when the tank is empty. Always turn off the gas or electric power before shutting off the cold water supply which is typically located at the top of the water heater. CondensationIt’s possible that a small drip in your water heater could extinguish your pilot light. This should stop within a short period of time and will not cause any harm to your water heater.

Garbage DisposalFill your garbage disposal with ice cubes and a couple of spoons of baking soda, then run for approximately five seconds in order to clean it. To help rid your disposal of odors, cut a lemon into small chunks and run the disposal with warm water.

When disposing of grease into a garbage disposal, use cold water rather than hot water while disposing. Cold water will cause the grease to congeal and be chopped up by the blades rather than allowing the hot grease to congeal further in the plumbing lines which can cause a blockage.

Safety Notice: Adjusting your water heater temperature above the recommended level can result in injury.

DANGER


New Home Care and Maintenance GuideUn-jamming a Garbage Disposal

1. Unplug the disposal under the sink and check the instructions on your owner’s manual.2. Check the blades for obstructions using tongs or pliers -- never your hands.3. Find the hex wrench that attaches to your disposal. It will typically be attached to the disposal.4. Fit the hex head into the hex shaped opening on the bottom of the disposal. Move the wrench back and forth to free

the impellers (some models may have a reversing switch).5. Press the Reset button at the bottom of the disposal and plug the disposal back in. If this does not free the blades call a

professional. Plumbing ManifoldPlumbing manifolds are a control point for all the water in your home. If your home has a plumbing manifold installed, your Personal Builder will show you how to operate the manifold during the Homebuyer Introduction Meeting. If you have questions about operating the manifold after closing, please contact our Warranty Service Team for assistance.

Major Plumbing LeakContact the plumbing contractor listed on the inside front cover of this book to repair the leaks. If a major plumbing leak occurs, turn off the water supply to the area involved. In some cases, you will need to shut off the water to the entire home.

If any carpeted areas have been soaked, pull it up from the tack strip and remove the wet portion of the pad. Arrange the carpet to allow air to circulate then use a floor fan that oscillates to dry the carpet. You will need to replace the carpet pad and have a carpet installer re-stretch the carpet in the room where the damage occurred.

Frozen PipesKeep cold air off the pipes. Pipes may burst when freezing weather causes the water inside to freeze and expand. Plastic-based pipe systems are more resistant to freeze damage than copper piping.

When freezing temperatures occur, cover your hose bibs with manufactured covers found at hardware stores, or wrap with towels or old blankets.

If your pipes-have frozen, turn off the main water supply line. This will prevent a major flooding event when the blockage has been thawed. Use a hair dryer to thaw the affected area. Never use an open flame. If the pipe does burst, contact your home insurance carrier. Frozen pipes are an “Act of God” and covered through your Homeowners Insurance. Notes: ________________________________________________________________________________________________________

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Roof

You should have a professional roofer inspect your roof annually.

If a leak is caused by snow, ice build-up, high winds or driving rain it is not warrantable by ICON Residential. But your roof should not leak under normal conditions. Always inspect your roof after severe storms for loose vents, shingle damage, and caulking and contact a professional roofer to repair if necessary.

To prevent leaks, you should periodically check to make sure the seal between the rubber boot and each plumbing vent is intact and water tight. The Seasonal Maintenance Checklists later in this book will remind you when to check this throughout the year.

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Siding

The fiber cement or vinyl siding on your home is relatively low maintenance.

To clean your siding, use a water hose or low-pressure washer (automobile sprayer) to remove dirt and debris. If necessary, you can use a mild soap with a mildewcide and a soft brush. The manufacturer of the siding does not recommend using a high-pressure power washer to clean siding as it may damage the surface and force water into your walls.

Prevent water from penetrating the siding by re-applying a permanently flexible caulking when needed.

Check your siding annually and re-paint as appropriate.

Smoke Detectors

Smoke detector batteries should be replaced on an annual basis. If your smoke detector chirps and the batteries are good, use a vacuum to remove dirt particles that may have built up on the sensor. To test the smoke detector, push the red button located on the bottom. An alarm should sound.

The Seasonal Maintenance Checklists later in this book will remind you when to check the batteries and vacuum your smoke detectors throughout the year.

ICON Residential does not represent that the smoke detectors in your home will provide protection In the event of a fire.

Homeowners should always purchase insurance to cover belongings in the event of a fire.

Safety Notice: Avoid walking on your roof whenever possible. Weight and movement can loosen or tear shingles and steep roof pitches can be very dangerous.

DANGER


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Sprinkler System

Refer to the Landscaping section for care and maintenance of your sprinkler system. Notes: ________________________________________________________________________________________________________

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Stairs

As the materials used in stairs dry out they will begin to make some noise. A small crack can appear where the stairs meet the wall. When this shrinkage occurs, it can be repaired by using a thin bead of latex caulk. Once the caulk has dried, cover the repair with touch-up paint.

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Stucco

Small cracks are a normal occurrence since stucco is a cement product. Repairing these stucco cracks is a maintenance item. The Seasonal Maintenance Checklists later in this book will serve as a reminder to check your stucco periodically.

Clean stucco cracks to remove any debris. Caulk cracks with a high quality exterior caulk and touch up the caulked area with paint. Prevent any water intrusion during heavy rains by repairing stucco cracks as soon as you notice them.


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Vents

To keep attics cool, ventilation though the roof or siding is required. It also assists in preventing hot, moist air from warping the roof sheathing. Fresh air in the attic is easier to cool and can result in lower energy costs.

In the cooler months, ventilation continues to reduce moisture in the attic. It will stop water from backing up under the shingles, damaging insulation and rotting the roof structure.

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Windows and Screens

Water may collect in the bottom channel of window frames during heavy rains. Weep holes have been provided in the frame to allow excess water to flow to the outside of the window.

As needed, clean surfaces of doors and windows with warm, clear water. Do not use any powdered or abrasive cleaners. After each cleaning, keep guides moving freely by applying a silicone lubricant to the sash (the frame that holds the glass in place) of the window on the inside.

Condensation on a WindowLow temperatures outside the home when the humidity is high inside may cause condensation on interior surfaces of the window and frame.

You can leave the blinds lifted slightly off the window sill to help keep the condensation from damaging the sill. Clean any condensation as quickly as possible to avoid damage to the window sill or surrounding drywall.

Sticking WindowBy design, no more than 10 pounds of pressure is necessary to operate both the vertical and horizontal sliding windows. If sticking occurs or excessive pressure is required to open or close the window, apply a manufacturer-specified lubricant to the frame.

Windows sticking or needing excessive force to open and close may also be the result of a damaged window balance. Contact a window installer to repair.


New Home Care and Maintenance GuideBroken GlassIn the event of broken glass, contact a glass company for re-glazing (replacing the glass inside the window frame). Glass is difficult to install without special tools. ICON Residential only repairs broken glass after occupancy if it is noted on the Homebuyer Introduction Meeting Form at the Homebuyer Introduction Meeting. Fogged GlassBroken seals resulting in moisture or fogging in the first 12 months will be replaced. Confirm with your window manufacturer for any extended warranties.

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Wood

Any wood is susceptible to wood rot from fungi growth in certain climatic conditions. The best way to control this is control moisture on and around the wood. Mitigate the effects of moisture through a regular maintenance program involving caulking, painting and sealing as needed.

The exterior wood products on your home have been painted or sealed with sealers and preservatives. Keep the wood in your home protected by properly painting and sealing it.

The caulking on the exterior of your home must also be well maintained as this is often critical to keeping moisture away from the wood. It is particularly important that flat, horizontal surfaces (which accumulate condensation) and exposed edges of the wood grain are maintained. Wood grain has a tendency to retain moisture when not sealed.

Wood Decks

Unless there are special instructions from the manufacturer stating otherwise, wood decks should be cleaned on an annual basis. When cleaning your wood deck, spray the wood with a wood cleaning solution using a hand pump sprayer. Allow the cleaner to sit for 15-20 minute then rinse with a garden hose or power washer. For tough stains, you may need to scrub with a firm bristled brush.

A wood brightener can be used on areas that have discoloration or rust stains from nail heads. Allow the deck to dry for 3-5 days after using the brightener before applying a stain. New wood should be allowed 2-3 weeks to dry before coating. Apply the stain or sealer following the manufacturer’s instructions.

Wood deck materials are susceptible to warping, rotting or stripping over time from exposure to the elements, which may cause the wood to weaken. For safety reasons, it is important that you repair any loose railings or posts, and replace any weak boards in a timely manner.


Wood Trim

Since wood shrinks less lengthwise than across the grain, it is not uncommon for wood trim to separate from the adjacent material. Repairing wood trim due to shrinkage usually requires caulking or touch-up painting. Wait until outdoor temperatures cool for the season and then make all the repairs at once.

When shrinkage causes a piece of trim to pull away from the wall, hammer a second nail close to the existing nail hole (but not in it). Fill the old nail hole with putty (or paintable caulk) and let it completely dry. Touch up with paint as needed.

When the air is very humid, wood swells. In most cases, swelling isn’t noticeable except where a door may fit more tightly than usual. Read the Doors and Locks section for more details on adjusting a sticking door.

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Seasonal Maintenance for Your New HomeThe following checklists should serve as helpful reminders for home maintenance activities you should complete on an annual basis.

Items in bold are items we strongly recommend that you complete at the time suggested to keep your home functioning properly.

Spring

Exterior¨ Inspect your roof, flashing and caulking at all roof vents. (Note: We recommend that you contact a

professional roofing company for any maintenance and repairs to your roof.)¨ Test and inspect your sprinkler system.¨ Clean and inspect all your gutters and downspouts.¨ Inspect caulk around doors and windows and re-caulk as needed.¨ Check for termites and fire ants around your foundation.¨ Check stucco for cracks and repair as needed.¨ Inspect and clean any siding on your home.¨ Inspect vents, chimneys and other areas for bird and insect nests.¨ Clean window and door screens. Repair or replace any damaged screens.¨ Inspect weather stripping around doors, windows and garage doors and repair as necessary.¨ lnspect the foundation of your home for cracks and moisture.¨ Check tree limbs and shrubs. Trim as necessary to keep them clear of your home.¨ Clear any debris away from your home and throughout the yard.¨ Check wood decks, steps and rails for loose or damaged boards and raised nails.¨ Verify that drainage areas around home are clear and functioning properly (water should always drain away from the

foundation of your home). Heating and Cooling¨ Have your air conditioning system serviced before the hot season begins. This will make scheduling

service easier and allow you to avoid problems while temperatures are high.¨ Check and replace air filters. (Note: You should select a filter with a MERV rating between MERV 8

and MERV 11.)¨ In the attic, use a funnel and pour one cup of bleach into both the primary and secondary AC drain lines. (You can also have

a professional do this for you while they are servicing your system.)¨ Clean ceiling fan blades.

Appliances¨ Inspect the water heater: o Check the temperature pressure relief valve for signs of leakage or discharge. o Check for water underneath in the water heater pan. If you find water, contact a professional plumber immediately. o Drain water from the water heater as recommended in the New Home Maintenance section earlier in this book.¨ Clean your garbage disposal by grinding several ice cubes. Flush with hot water and a couple of spoons of baking soda.¨ If you have a vent above your range, clean the grease filter per the manufacturer’s directions (if applicable).¨ If you have a frost-free refrigerator, clean the drain and the drain pan.


Attic¨ Check for rodents or any pest damage.¨ Basements and Crawl Spaces¨ Check for dampness and leaks.¨ Inspect interior drainage.¨ Inspect and repair damages to the plastic vapor barrier.¨ Inspect and check sump pump (if applicable). Safety¨ Replace smoke detector batteries.¨ Vacuum the smoke detector and its sensor through any slot where dust could accumulate.¨ Check your Family Preparedness Kit and replenish as needed.¨ Review flooding, tornado and hurricane safety information with family.

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Summer

Exterior¨ Check stucco for cracks and repair as needed.¨ Clean and lubricate garage door hinges, rollers and tracks as recommended in the New Home Maintenance section earlier

in this book.¨ Inspect and clean chimney.¨ Continue to watch for bird and insect nests around your home.

Interior¨ Re-caulk tub and shower areas as needed.¨ Inspect and clean grout in all tiled areas.¨ Inspect and repair any drywall cracks in ceilings and walls.

Heating and Cooling¨ Check and replace air filters. (Note: You should select a filter with a MERV rating between MERV 8 and MERV 11.)

Appliances¨ Inspect dishwasher and lines under sink for leaks.¨ Clean range.¨ Defrost any refrigerators that are not frost-free.¨ Vacuum refrigerator coils.¨ Inspect clothes washer hoses for leaks.¨ Detach clothes dryer connection at the wall and vacuum lint.


New Home Care and Maintenance GuidePlumbing¨ Inspect sinks and plumbing shut-off valves for leaks.¨ Inspect and re-caulk around sinks, showers and bath tubs as necessary.¨ Pour water down any unused drains.¨ Clean faucet aerators and shower heads.¨ Pour Draino or a similar product down each sink.

Safety¨ Check your Family Preparedness Kit and replenish as needed.¨ Review extreme heat safety information with family.¨ Check automatic garage door opener’s safety reverse. (Door should automatically reverse if

something moves in front of the sensor when the door is being lowered.)¨ Test smoke detectors.¨ Test Ground Fault Circuit Interrupters (GFCls) and Arc Fault Circuit Interrupters (ACFls). Refer to the

New Home Maintenance section of this book for details on testing GFCls and AFCls.

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Fall

Exterior¨ Inspect your roof, flashing and caulking at all roof vents. (Note: We recommend that you contact a

professional roofing company for any maintenance and repairs to your roof.)¨ Inspect and clean chimney.¨ Inspect weather stripping around doors, windows and garage doors and repair as necessary.¨ Inspect caulk around doors and windows and re-caulk as needed.¨ Verify that drainage areas around home are clear and functioning properly (water should always

drain away from the foundation of your home).¨ Check stucco for cracks and repair as needed.¨ Test and inspect your sprinkler system.¨ Clean and inspect all your gutters and downspouts.¨ Inspect and clean any siding on your home.¨ Inspect vents, chimneys and other areas for bird and insect nests.¨ Clean window and door screens. Repair or replace any damaged screens.¨ Inspect the foundation of your home for cracks and moisture.¨ Check for termites and fire ants around your foundation.


¨ Check tree limbs and shrubs. Trim as necessary to keep them clear of your home.¨ Clear any debris away from your home and throughout the yard.¨ Check wood decks, steps and rails for loose or damaged boards and raised nails.

Heating and Cooling¨ Check and replace air filters. (Note: You should select a filter with a MERV rating between MERV 8

and MERV 11.)¨ Have your heating system serviced before the cold season begins. This will make scheduling service easier and allow you to

avoid problems while temperatures are low.¨ Clean ceiling fan blades.¨ Clean and vacuum bathroom exhaust fan covers and blades.

Appliances¨ Inspect the water heater: o Check the temperature pressure relief valve for signs of leakage or discharge. o Check for water underneath in the water heater pan. If you find water, contact a professional plumber immediately.¨ Replace smoke detector batteries.¨ Vacuum the smoke detector and its sensor through any slot where dust could accumulate.¨ Clean your garbage disposal by grinding several ice cubes. Flush with hot water and a couple of spoons of baking soda.¨ If you have a vent above your range, clean the grease filter per the manufacturer’s directions (if applicable).¨ If you have a frost-free refrigerator, clean the drain and the drain pan.

Basements and Crawl Spaces¨ Check for dampness and leaks.¨ Inspect interior drainage.¨ Inspect and repair damages to the plastic vapor barrier.¨ Inspect and check sump pump (if applicable).

Safety¨ Check your Family Preparedness Kit and replenish as needed.¨ Review cold weather safety information with family.

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Winter

Exterior¨ Inspect roof after large winter storms.¨ Inspect gutters and downspouts during a rain storm for leaks. Keep the gutters clean and clear of ice

to avoid damages.¨ Check stucco for cracks and repair as needed.¨ Check for drafts along doors and windows. Caulk and repair or replace weather stripping as needed.¨ Flush sprinkler system.

Interior¨ Re-caulk tub and shower areas as needed.¨ Inspect and clean grout in all tiled areas.¨ Check your carpet for stains and clean as needed.

Heating and Cooling¨ Check and replace air filters. (Note: You should select a filter with a MERV rating between MERV 8

and MERV 11.)

Appliances¨ Inspect dishwasher and lines under sink for leaks.¨ Clean range.¨ Defrost any refrigerators that are not frost-free.¨ Vacuum refrigerator coils.¨ Inspect clothes washer hoses for leaks.¨ Detach clothes dryer connection at the wall and vacuum lint.

Plumbing¨ Inspect sinks and plumbing shut-off valves for leaks.¨ Inspect and re-caulk around sinks, showers and bath tubs as necessary.¨ Pour water down any unused drains.¨ Clean faucet aerators and shower heads.¨ Pour Draino or a similar product down each sink.

Safety¨ Check your Family Preparedness Kit and replenish as needed.¨ Review cold weather safety information with family.¨ Check automatic garage door opener’s safety reverse. (Door should automatically reverse if

something moves in front of the sensor when the door is being lowered.)¨ Test smoke detectors.¨ Test Ground Fault Circuit Interrupters (GFCls) and Arc Fault Circuit Interrupters (AFCls). Refer to the

New Home Maintenance section of this book for details on testing GFCls and AFCls.


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Preparing for Severe Weather

The information on the following pages on preparing for severe weather conditions is provided by the Federal Emergency Management Agency (FEMA). You can always get the most recent recommendations to prepare for severe weather on their website, http://www.fema.gov. The information below is provided only as a guideline to help you protect your family and home in the event of a disaster.

Your Family Preparedness KitDespite ever more advanced warning of natural disasters, there may be occasions when you may not have time to evacuate an affected area. According to FEMA, each family should prepare a supply kit and keep it in the home in the event of a severe or unexpected event.

FEMA suggests that you include the following items in your Family Preparedness Kit: Water o You should have at least a three-day supply of water - at least one gallon of water per person for each day o FEMA recommends that you purchase commercially bottled water and replace it regularly based on the “Use By” date

on the bottle.

Food o You should have a three-day supply of non-perishable food. Purchase foods that do not require refrigeration and will

not need to be heated. You will also want to avoid foods that will make you thirsty as you may have a limited supply of water available. (And don’t forget to have a manual can opener handy!)

o Some great food options are:• Ready-to-eat canned meats, fruits and vegetables• Canned juices, milk, soup (if powdered, store extra water)• Staples - sugar, salt, pepper• High energy foods such as: peanut butter, jelly, crackers, granola bars, trail mix• Vitamins• Foods for infants, elderly persons or persons with special dietary needs• Comfort/stress foods: cookies, hard candy, sweetened cereals, lollipops, instant coffee, tea bags

First Aid KitAssemble a first aid kit for your home and one for each car.A first aid kit should include: o Sterile adhesive bandages in assorted sizes o 2-inch sterile gauze pads (4-6) o 4-inch sterile gauze pads (4-6) o Hypoallergenic adhesive tape


New Home Care and Maintenance Guide o Triangular bandages (3) o 2-inch sterile roller bandages (3 rolls) o 3-inch sterile roller bandages (3 rolls) o Scissors o Tweezers o Needle o Moistened towelettes o Antiseptic o Thermometer o Tongue blades (2) o Tube of petroleum jelly or other lubricant o Assorted sizes of safety pins o Cleansing agent/soap o Latex gloves (2 pair) o Sunscreen o Non-prescription drugs

• Aspirin or non-aspirin pain reliever• Anti-diarrhea medication• Antacid (for stomach upset)• Syrup of Ipecac (use to induce vomiting if advised by the Poison Control Center)• Laxative• Activated charcoal (use if advised by the Poison Control Center)

You can also contact your local American Red Cross® Chapter to obtain a basic first aid manual. Clothing, Bedding and Sanitation Supplies

During cold months, in the event you are without heat, you should be prepared to stay warm other ways.

Include at least one complete change of clothing and footwear per person. o Jacket or coat o Long pants o Long sleeve shirt o Sturdy shoes or work boots o Hat, gloves and scarf o Rain gear o Thermal underwear o Blankets or sleeping bags o Sunglasses

Sanitation Supplies o Toilet paper o Soap, liquid detergent o Feminine supplies o Personal hygiene items o Plastic garbage bags, ties (for personal sanitation uses) o Plastic bucket with tight lid o Disinfectant o Household chlorine bleach o Wet wipes o Sanitizer


Tools o Mess kits or paper cups, plates and plastic utensils o Emergency preparedness manual (can be downloaded from the FEMA web site, www.fema.gov) o Portable, battery-operated radio or television and extra batteries o Flashlight and extra batteries o Cash or traveler’s checks, change o Nonelectric can opener, utility knife o Fire extinguisher: small canister, ABC type o Tube tent o Pliers o Tape o Compass o Matches in a waterproof container o Aluminum foil o Plastic storage containers o Signal flare o Paper, pencil o Needles, thread o Medicine dropper o Shut-off wrench, to turn off household gas and water o Whistle o Plastic sheeting o Map of the area (for locating shelters)

Special ItemsRemember family members with special needs, such as infants and elderly or disabled persons.

For Baby o Formula o Diapers and wet wipes o Bottles o Pacifiers o Powdered milk o Medications

For Adults o Heart and high blood pressure medication o Insulin o Prescription drugs o Denture needs o Contact lenses and supplies o Extra eye glasses o Hearing aid batteries

Important Family Documents (Keep these records in a waterproof, portable container.) o Will, insurance policies, contracts, deeds, stocks and bonds o Photo IDs, passports, social security cards, immunization records o Bank account numbers o Credit card account numbers and companies o Inventory of valuable household goods, important telephone numbers (keep a video if possible) o Family records (birth, marriage, death certificates) o Photocopies of credit and identification cards

• Cash and coins• Entertainment - games and books



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Preparing for a Tornado

Before a tornado hits, the wind may die down and the air may become very still. A cloud of debris can mark the location of a tornado even if a funnel is not visible. Tornadoes generally occur near the trailing edge of a thunderstorm. It is not uncommon to see clear, sunlit skies behind a tornado.

What to do Before a TornadoBe alert to changing weather conditions:

• Listen to NOAA Weather Radio or to commercial radio or television newscasts for the latest information• Look for approaching storms• Look for the following danger signs:

o Dark, often greenish sky o Large hail o A large, dark, low-lying cloud (particularly if rotating) o Loud roar, similar to a freight train

If you see approaching storms or any of the danger signs, be prepared to take shelter immediately.


If you are in: Then:A structure (e.g. residence, small building, school, nursing home, hospital, factory, shopping center, high-rise building)

Go to a pre-designated shelter area such as a safe room, basement, storm cellar or the lowest building level. If there is no basement, go to the center of an interior room on the lowest level (closet, interior hallway) away from corners, windows, doors, and outside walls. Put as many walls as possible between you and the outside. Get under a sturdy table and use your arms to protect your head and neck. Do not open windows.

A vehicle, trailer or motor home Get out immediately and go to the lowest floor of a sturdy, nearby building or a storm shelter. Mobile homes, even if tied down, offer little protection from tornadoes.

The outside with no shelter Lie flat in a nearby ditch or depression and cover your head with your hands. Be aware of the potential for flooding.

Do not get under an overpass or bridge. You are safer in a low, flat location.

Never try to outrun a tornado in urban or congested areas in a car or truck. Instead, leave the vehicle immediately for safe shelter.

Watch out for flying debris. Flying debris from tornadoes causes most fatalities and injuries.

Your Safety FirstYour first concern after a disaster is your family’s health and safety. You need to consider possible safety issues and monitor family health and well-being.

Aiding the InjuredCheck for injuries. Do not attempt to move seriously injured persons unless they are in immediate danger of death or further injury. If you must move an unconscious person, first stabilize the neck and back, then call for help immediately.

• If the victim is not breathing, carefully position the victim for artificial respiration, clear the airway, and commence mouth-to-mouth resuscitation.

• Maintain body temperature with blankets. Be sure the victim does not become overheated.• Never try to feed liquids to an unconscious person.

Health

• Be aware of exhaustion. Don’t try to do too much at once. Set priorities and pace yourself. Get enough rest.• Drink plenty of clean water. Eat well. Wear sturdy work boots and gloves.• Wash your hands thoroughly with soap and clean water often when working in debris.

Safety Issues• Be aware of new safety issues created by the disaster.

Watch for washed out roads, contaminated buildings, contaminated water, gas leaks, broken glass, damaged electrical wiring and slippery floors.

• Inform local authorities about health and safety issues, including chemical spills, downed power lines, washed out roads, smoldering insulation and dead animals.



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Preparing for a Hurricane

When it comes to hurricanes, the wind speeds are not the only potential danger. Inland flooding is often another source of danger and damage from a hurricane.

What to do before a Hurricane• Make plans to secure your property. Permanent storm shutters offer the best protection for windows. A second option

is to board up windows with 5/8” marine plywood, cut to fit and ready to install. Tape does not prevent windows from breaking.

• Be sure trees and shrubs around your home are well trimmed.• Clear loose and clogged rain gutters and downspouts.• Bring non-fixed items such as patio furniture and potted plants indoors or into the garage.

If a hurricane is likely in your area, you should:• Listen to the radio or TV for information.• Secure your home, close storm shutters, and secure outdoor objects or bring them indoors.• Turn off utilities if instructed to do so. Otherwise, turn the refrigerator thermostat to its coldest setting and keep its

doors closed.• Turn off propane tanks. Avoid using the phone, except for serious emergencies.• Establish a supply of water for sanitary purposes such as cleaning and flushing toilets. Fill the bathtub and other large

containers with water.

You should evacuate under the following conditions:• If you are directed by local authorities to do so. Be sure to follow their instructions.• If you live on the coast, on a floodplain, near a river or on an inland waterway.• If you feel you are in danger.

If you are unable to evacuate, go to your safe room. If you do not have one, follow these guidelines:

• Stay indoors during the hurricane and away from windows and glass doors.• Close all interior doors - secure and brace external doors.• Keep curtains and blinds closed. Do not be fooled if there is a lull; it could be the eye of the storm - winds will pick up

again.• Take refuge in a small interior room, closet or hallway on the lowest level.• Lie on the floor under a table or another sturdy object.


As with a tornado, after a hurricane you should first ensure the safety of yourself and your family. When the storm has ended, pay particular care to avoid any downed trees or power lines in your area.

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Preparing for a Flood

During a FloodIf a flood is likely in your area, you should:

• Listen to the radio or television for information.• Be aware that flash flooding can occur. If there is any possibility of a flash flood, move immediately to higher ground. Do

not wait for instructions to move.• Be aware of streams, drainage channels, canyons, and other areas known to flood suddenly. Flash floods can occur in

these areas with or without such typical warnings as rain clouds or heavy rain

If you must prepare to evacuate, you should do the following:• Secure your home. If you have time, bring in outdoor furniture. Move essential items to an upper floor.• Turn off utilities at the main switches or valves if instructed to do so. Disconnect electrical appliances. Do not touch

electrical equipment if you are wet or standing in water. If you must leave your home, remember these evacuation tips:

• Do not walk through moving water. Six inches of moving water can make you fall. If you must walk in water, walk where the water is not moving. Use a stick to check the firmness of the ground in front of you.

• Do not drive into flooded areas. If floodwaters rise around your car, abandon the car and move to higher ground if you can do so safely. You and the vehicle can be quickly swept away.

Driving in a FloodRemember these when driving in flood conditions:

• Six inches of water will reach the bottom of most passenger cars causing loss of control and possible stalling.• A foot of water will float many vehicles.• Two feet of rushing water can carry away most vehicles including sport utility vehicles (SUVs) and pick-ups.

After a FloodThe following are guidelines for the period following a flood:

• Listen for news reports to learn whether the community’s water supply is safe to drink.• Avoid floodwaters; water may be contaminated by oil, gasoline or raw sewage. Water may also be electrically charged

from underground or downed power lines.• Avoid moving water.• Be aware of areas where floodwaters have receded.

Roads may have weakened and could col lapse under the weight of a car.• Stay away from downed power lines, and report them to the power company.


New Home Care and Maintenance Guide• Return home only when authorities indicate it is safe.• Stay out of any building if it is surrounded by floodwaters.• Use extreme caution when entering buildings; there may be hidden damage, particularly in foundations.• Service damaged septic tanks, cesspools, pits, and leaching systems as soon as possible. Damaged sewage systems are

serious health hazards.• Clean and disinfect everything that got wet. Mud left from floodwater can contain sewage and chemicals.

General Tips• Don’t return to your flood-damaged home before the area is declared to be safe by local officials.

Returning home can be both physically and mentally challenging. Above all, use caution.• Check for injuries. Do not attempt to move seriously injured persons unless they are in immediate danger of death or

further injury. If you must move an unconscious person, first stabilize the neck and back, then call for help immediately.• Keep a battery-powered radio with you so you can listen for emergency updates and news reports.• Use a battery-powered flash light to inspect a damaged home. (Note: The flashlight should be turned on outside before

entering -- the battery may produce a spark that could ignite leaking gas, if present.)• Watch out for animals, especially poisonous snakes.• Use a stick to poke through debris.• Be wary of wildlife and other animals.• Use the phone only to report life-threatening emergencies.• Stay off the streets. If you must go out, watch for fallen objects; downed electrical wires; and weakened walls, bridges,

roads, and sidewalks.

Before You Enter Your Home• Walk carefully around the outside and check for loose power lines, gas leaks and structural damage. If you have any

doubts about safety, have your residence inspected by a qualified building inspector or structural engineer before entering.

• Do not enter if: o You smell gas. o Floodwaters remain around the building. o Your home was damaged by fire and the authorities have not declared it safe.

Going Inside Your HomeWhen you go inside your home, there are certain things you should and should not do. Enter the home carefully and check for damage. Be aware of loose boards and slippery floors. The following items are other things to check inside your home:

• Natural gas. If you smell gas or hear a hissing or blowing sound, open a window and leave immediately. Turn off the main gas valve from the outside, if you can. Call the gas company from a neighbor’s residence. If you shut off the gas supply at the main valve, you will need a professional to turn it back on. Do not smoke or use oil, gas lanterns, candles or torches for lighting inside a damaged home until you are sure there are no leaking gas or other flammable materials present.

• Sparks, broken or frayed wires. Check the electrical system unless you are wet, standing in water or unsure of your safety. If possible, turn off the electricity at the main fuse box or circuit breaker. If the situation is unsafe, leave the building and call for help. Do not turn on the lights until you are sure they’re safe to use. You may want to have an electrician inspect your wiring.

• Roof, foundation, and chimney cracks. If it looks like the building may collapse, leave immediately.• Appliances. If appliances are wet, turn off the electricity at the main fuse box or circuit breaker. Then, unplug

appliances and let them dry out. Have appliances checked by a professional before using them again. Also, have the electrical system checked by an electrician before turning the power back on.

• Water and sewage systems. If pipes are damaged, turn off the main water valve. Check with local authorities before using any water; the water could be contaminated. Pump out wells and have the water tested by authorities before drinking. Do not flush toilets until you know that sewage lines are intact.


• Food and other supplies. Throw out all food and other supplies that you suspect may have become contaminated or come in to contact with floodwater.

• Your basement. If your basement has flooded, pump it out gradually (about one third of the water per day) to avoid damage. The walls may collapse and the floor may buckle if the basement is pumped out while the surrounding ground is still waterlogged.

• Open cabinets. Be alert for objects that may fall.• Clean up household chemical spills. Disinfect items that may have been contaminated by raw sewage, bacteria

or chemicals. Also, clean salvageable items.• Call your insurance agent. Take pictures of damages.

Keep good records of repair and cleaning costs.

After a Flood: The First StepsYour home has been flooded. Although floodwaters may be down in some areas, many dangers still exist. Here are some things to remember in the days ahead:

• Roads may still be closed because they have been damaged or are covered by water. Barricades have been placed for your protection. If you come upon a barricade or a flooded road, go another way.

• Keep listening to the radio for news about what to do, where to go or places to avoid.• Emergency workers will be assisting people in flooded areas. You can help them by staying off the roads and out of the

way.

If you must walk or drive in areas that have been flooded:• Stay on firm ground. Moving water only six inches deep can sweep you off your feet. Standing water may be electrically

charged from underground or downed power lines.• Flooding may have caused familiar places to change. Floodwaters often erode roads and walkways. Flood debris may

hide animals and broken bottles, and it’s also slippery. Avoid walking or driving through it.• Play it safe. Additional flooding or flash floods can occur. Listen for local warnings and information. If your car stalls in

rapidly rising waters, get out immediately and climb to higher ground.

Staying Healthy• A flood can cause emotional and physical stress. You need to look after yourself and your family as you focus on cleanup

and repair Keep a manageable schedule. Make a list and do jobs one at a time.• Discuss your concerns with others and seek help.• Contact Red Cross for information about emotional support available in your area.

Cleaning Up and Repairing Your Home• Turn off the electricity at the main breaker or fuse box, even if the power is off in your community. That way you can

decide when your home is dry enough to turn it back on.

Get a copy of the book Repairing Your Flooded Home. It will tell you:• How to enter your home safely.• How to protect your home and belongings from further damage.• How to record damage to support insurance claims and requests for assistance.• How to check for gas or water leaks and how to have service restored.• How to clean up appliances, furniture, floors and other belongs.• Repairing Your Flooded Home is available free from the American Red Cross or your state or local emergency manager.

Getting Help• The Red Cross can provide you with a cleanup kit: mop, broom, bucket and cleaning supplies.• Contact your insurance agent to discuss claims.• Listen to your radio for information on assistance that may be provided by the state or federal government or other

organizations.• If you hire cleanup or repair contractors, be sure they are qualified to do the job. Be wary of people who drive through

neighborhoods offering help in cleaning up or repairing your home. Be sure to check references.


New Home Care and Maintenance GuideNotes:

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Preparing for a Winter Storm

Add the following supplies to your disaster supplies kit:• Rock salt to melt ice on walkways• Sand to improve traction• Snow shovels and other snow removal equipment

Prepare Your Home and Family• Prepare for possible isolation in your home by having sufficient heating fuel; regular fuel sources may be cut off. For

example, store a good supply of dry, seasoned wood for your fireplace or wood-burning stove.• Winterize your home to extend the life of your fuel supply by insulating walls and attics, caulking and weather-stripping

doors and windows, and installing storm windows or covering windows with plastic.• Winterize your house, barn, shed or any other structure that may provide shelter for your family, neighbors, livestock or

equipment. Clear rain gutters; repair roof leaks and cut away tree branches that could fall on a house or other structure during a storm.

• Insulate pipes with insulation or newspapers and plastic and allow faucets to drip a little during cold weather to avoid freezing.

• Flush your sprinkler system to prevent water from freezing in the pipes.• Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an

additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.• Learn how to shut off water valves (in case a pipe bursts).• Know ahead of time what you should do to help elderly or disabled friends, neighbors or employees.• Hire a contractor to check the structural ability of the roof to sustain unusually heavy weight from the accumulation of

snow - or water, if drains on flat roofs do not work.

Prepare Your Car• Check or have a mechanic check the following items on your car:

o Antifreeze levels - ensure they are sufficient to avoid freezing. o Battery and ignition system - should be in top condition and battery terminals should be clean. o Brakes - check for wear and fluid levels. o Exhaust system - check for leaks and crimped pipes and repair or replace as necessary. Carbon monoxide is deadly and usually gives no warning. o Fuel and air filters - replace and keep water out of the system by using additives and maintaining a full tank of gas. o Heater and defroster - ensure they work properly. o Lights and flashing hazard lights - check for serviceability. o Oil - check for level and weight. Heavier oils congeal more at low temperatures and do not lubricate as well. o Thermostat - ensure it works properly.


o Windshield wiper equipment -- repair any problems and maintain proper washer fluid level.• Install good winter tires. Make sure the tires have adequate tread. All-weather radials are usually adequate for most

winter conditions. However, some jurisdictions require that to drive on their roads, vehicles must be equipped with chains or snow tires with studs.

• Maintain at least a half tank of gas during the winter season.• Place a winter emergency kit in each car that includes:

o Shovel o Windshield scraper and small broom o Flashlight o Battery powered radio o Extra batteries o Bottled water o Snack food o Matches o Extra hats, socks and mittens o First aid kit with pocket knife o Necessary medications o Blanket(s) o Tow chain or rope o Road salt and sand o Booster cables o Emergency flares o Fluorescent distress flag

Dress for the Weather• Wear several layers of loose fitting, lightweight, warm clothing rather than one layer of heavy clothing. The outer

garments should be tightly woven and water repellent.• Wear mittens, which are warmer than gloves.• Wear a hat.• Cover your mouth with a scarf to protect your lungs.

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New Home Care and Maintenance GuidePreparing for Extreme Heat

Before Extreme HeatTo prepare for extreme heat, you should:

• Install window air conditioners snugly; insulate if necessary.• Check air conditioning ducts for proper insulation.• Install temporary window reflectors (for use between windows and drapes), such as aluminum foil-covered cardboard,

to reflect heat back outside.• Weather-strip doors and sills to keep cool air in.• Cover windows that receive morning or afternoon sun with drapes, shades, awnings or louvers. (Outdoor awnings or

louvers can reduce the heat that enters a home by up to 80 percent.)• Keep storm windows up all year.

During a Heat EmergencyWhat you should do if the weather is extremely hot:

• Stay indoors as much as possible and limit exposure to the sun.• Stay on the lowest floor out of the sunshine if air conditioning is not available.• Consider spending the warmest part of the day in public buildings such as libraries, schools, movie theaters, shopping

malls and other community facilities. Circulating air can cool the body by increasing the perspiration rate of evaporation.

• Eat well-balanced, light, and regular meals. Avoid using salt tablets unless directed to do so by a physician.• Drink plenty of water. Persons who have epilepsy or heart, kidney or liver disease; are on flu id-restricted diets; or have

a problem with fluid retention should consult a doctor before increasing liquid intake.• Limit intake of alcoholic beverages.• Dress in loose-fitting, lightweight and light-colored clothes that cover as much skin as possible.• Protect face and head by wearing a wide-brimmed hat.• Check on family, friends, and neighbors who do not have air conditioning and who spend much of their time alone.• Never leave children or pets alone in closed vehicles.• Avoid strenuous work during the warmest part of the day. Use a buddy system when working in extreme heat, and take

frequent breaks.

Conditions Symptoms First AidSunburn Skin redness and pain, possible

swelling, blisters, fever, headachesTake a shower using soap to remove oils that may block pores, preventing the body from cooling naturally.

Apply dry, sterile dressings to any blisters, and get medical attention.

Heat Cramps Painful spasms, usually in leg and abdominal muscles; heavy sweating

Get the victim to a cooler location.

Lightly stretch and gently massage affected muscles to relieve spasms.

Give sips of up to a half glass of cool water every 15 minutes. (Do not give liquids with caffeine or alcohol.)

Discontinue liquids, if victim is nauseated.


Conditions Symptoms First AidHeat Exhaustion Heavy sweating but skin may be cool,

pale or flushed. Weak pulse. Normal body temperature is possible, but temperature will likely rise. Fainting or dizziness, nausea, vomiting, exhaustion and headaches are possible.

Get victim to lie down in a cool place.

Loosen or remove clothing.

Apply cool, wet clothes.

Fan or move victim to air-conditioned place.

Give sips of water if victim is conscious.

Be sure water is consumed slowly.

Give half glass of cool water every 15 minutes.

Discontinue water if victim is nauseated.

Seek immediate medical attention if vomiting occurs.

Conditions Symptoms First AidHeat Stroke (a severe medical emergency)

High body temperature (105+); hot, red, dry skin; rapid, weak pulse; and rapid shallow breathing. Victim will probably not sweat unless victim was sweating from recent strenuous activity. Possible unconsciousness.

Call 9-1-1 or emergency medical services or get the victim to a hospital immediately. Delay can be fatal.

Move victim to a cooler environment.

Removing clothing

Try a cool bath, sponging or wet sheet to reduce body temperature.

Watch for breathing problems.

Use extreme caution.

Use fans and air conditioners.

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New Home Care and Maintenance Guide A

AFCI 25 Air Conditioner 7, 10, 67, 68 Air Conditioning 8-10, 18, 25, 38, 51, 67Appliances 7-8, 11, 24-25, 51-52, 54-55, 62-64

B

Brass Fixtures 29Breakers 24Brick 13, 28 Weep Holes 13, 48Building a Wood Fire 27

C

Cabinets 13-14, 64 Carpet 6, 30-33, 45, 55Carpet Cleaning 30 Stains and Spills 30 Caulk 6, 14-15, 23, 28, 41-42, 46-47, 49-53, 55, 65Ceiling Fan 7, 16, 51, 54Ceramic Tile 16-17, 21, 33 CFL’s (Compact Fluorescent Lights) 18, 25, 53 Cleaning Your Concrete 18 Cooktop 11 Dishwasher 11 Microwave 12 Oven 12 Refrigerator 12 Concrete 18-19Condensation 10, 20, 44, 48-49 Primary Drain 10 Secondary Drain 10 Cooktop 11Cosmetic Items 6 Countertops 20-21Cracks in Drywall 23

D

Dampers 27 Defrosting Your Refrigerator 13 Direct Vent 26-27Dishwasher 11-12, 21, 52, 55 Doors 15, 18, 21, 26-27, 35, 42-43, 48, 50-51, 53, 55, 60-61, 65, 67Downspouts 38, 51, 53, 55, 61Drainage 6, 36, 39, 51-54, 62 Drywall 6, 23, 48, 52

E

Electricity 8, 24, 44, 63-64Emergency Warranty Service 7-8 Extreme Heat 53, 67

F

Family Preparedness Kit 52-56Faucet Drips 43Fencing 26Fertilizing 40Filters 10, 30, 38, 51-52, 54-55, 65Fire Protective Sprinkler Systems 28-29 Fireplace 26-28, 65Fixtures 7, 25, 29Flood 45, 52, 60-64 Floor Coverings 30 Frozen Pipes 45Furnace 7, 10, 38-39

G

Garage Doors 35, 51-53, 55Garbage Disposal 44-45, 51, 54Gas Shut-Off Valves 35GFCI 24-25Grade 8, 36Granite 20-21Green Tips 36 Gutters 38, 51, 53, 55, 61, 65

H

Hardwood Flooring 32-33Heating 8, 18, 25, 38-39, 51-52, 54-55, 65Hurricane 52, 61-62

I

Independent Contractors’ Warranties 7

L

Laminate 21Landscaping 6, 36, 39, 47 Locks 21-22, 35, 42, 50


M

Manufacturer Warranties 7 Marble 20-21 Cultured Marble 20Master Control Panel 24-25 Microwave 12, 17Mildew 14-15, 17, 41, 46

N

Nail Pops 6, 23, 34 Repairing Nail Pops 23

O

Oven 12, 31, 34

P

Paint 6, 14-15, 19, 22-23, 26, 28, 31, 34-35, 37, 41-43, 46-47, 49-50Pilot Light 39, 44 Plumbing 7-10, 42-46, 53, 55

R

Range 12, 20, 30, 45, 51-51, 54-55Recycling 18, 37 Recycling Audit 37 Recycling CFL’s 18 Refrigerator 12-13, 24, 38, 51-52, 54-55, 61Requesting Warranty Service 7 Resilient Flooring (Vinyl) 33-34Roof 7, 9, 22, 25-26, 28, 36, 38, 46, 48, 51, 53, 55, 58, 63, 65Roof Leak 9, 65

S

Screens 48, 51, 53Seasonal Maintenance 51 Fall 53-54 Spring 51 Summer 52-53 Winter 55-56Severe Weather 35, 56Smoke Detectors 46, 53, 55Soap Scum from Ceramic Tile 17 Sod 39-40Solid Surface 21Sprinkler System 25, 28, 39, 47, 51, 53, 55 Stairs 47Stucco 47, 51-53, 55

T

Tankless Water Heaters 44Toilet 31, 36-38, 43, 57, 61, 63Tornado 52, 59-60, 62Touch-Up Kit 6, 41-42

V

Vents 29, 32, 38, 46, 48, 51, 53

W

Water Heater 7, 43-44, 51, 54Water leak 64Ways to go Green 38 Weatherstripping 22 Windows 7, 15, 32, 34, 48, 51, 53, 55, 60-61, 65, 67Winter Storm 55, 65Wood Decks 49, 51, 54Wood Trim 41, 50

Y

Year 1 Coverage 6 Years 1-10 Coverage 7


New Home Care and Maintenance GuideImportant Notes About My Home

Paint Colors:

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Filter Sizes:

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Warranty ServiceContact Information

ICON Residential Warranty ServiceThe Warranty Service Department is open from8:30am to 5:00pm, Monday through Friday

Independent Contractors and Service Companies for Your Home:

ICON Residential6911 Pistol Range Rd. Suite 101A

Tampa, FL 33635www.iconresliving.com

Email: [email protected]

Phone: 813.510.3500

PLACE INDEPENDENT STICKER HERE

New Home · 2018-06-11 · In the event you need warranty service, first contact these contractors...

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Transcript of New Home · 2018-06-11 · In the event you need warranty service, first contact these contractors...