New Generation of Collaboration
15
THE NEW GENERATION OF COLLABORATION
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19-Oct-2014 -
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Business
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As employees have moved out of traditional offices to work from their homes, oftentimes hundreds of miles from their companies’ headquarters, business have turned the new generation of collaboration tools to keep their dispersed teams connected, regardless of location. In fact, telecommuting is turning into one of the important reasons companies are turning to cloud-based Software-as-a-Service options. Collaboration tools like video conferencing, web collaboration and unified messaging have become the all-encompassing platforms that keep teleworkers plugged in to business, wherever they may be. Equipped with an enterprise collaboration solution, employees can use the Internet to power real-time communications capabilities, including voice, instant messaging and web collaboration, and to hold meetings with audio, video and web conferencing tools.
Transcript of New Generation of Collaboration
THE NEW
GENERATION
OF COLLABORATION
Today’s globalized work environment is comprisedof partners, peers and clients around the world.Dispersed employees can’t always head to theboardroom to make a decision or stop by a teammember’s office to discuss ideas; they need thetools to be able to communicate effectivelyregardless of location.
The Rise of the Networked Enterprise
A survey of 4200 global executives found thatthree types of networked organizations are slowlyadopting collaborative tools:› Internally Networked Organizations› Externally Networked Organizations› Fully Networked Enterprises.
The Rise of the Networked Enterprise
Percentage of enterprises that collaboration tools wereextremely integrated into employees’day-to-day work.
Fully NetworkedEnterprises
80%
Externally NetworkedOrganizations
45%
Internally NetworkedOrganizations
49%
The Benefits of a Network-Centric Approach to Business
Internal Purposes
Increased speed of access to knowledge
Reduced communication costs
Increased speed of access to internalExperts
Decreased travel costs
Increased employee satisfaction
Reduced operational costs
Reduced time to market for products andservices
Increased number of successful innovationsfor new products or services
Customer-Related PurposesIncreased effectiveness of marketing› Awareness› Consideration› Conversion› Loyalty
Increased customer satisfaction
Reduced market costs
Reduced support costs
Reduced travel costs
Reduced time to market for products andservices
Increased number of successful innovationsfor new products or services
Increased revenue
Partner, Supplier and ExternalExpert Purposes
Increased speed of access to knowledge
Reduced communication costs
Increased satisfaction of suppliers, partnersand external experts
Increased speed of access to external experts
Reduced travel costs
Reduced time to market for products andServices
Reduced supply chain costs
Reduced product development costs
The Benefits of a Network-Centric Approach to Business
Measuring the ROI of Collaboration Tools
Companies that adopt collaboration tools and use them both internally and externally will see a significant reduction in operational costs. Businesses that haven’t already can migrate from a private branch exchange (PBX) to IP telephony to reduce infrastructure costs. Because services are delivered over the Internet and managed by the provider, the need for IT management to update technology infrastructures is eliminated.
100% ROI payback period ofcollaboration investments
21 to 40
Months
Measuring the ROI of Collaboration Tools
Number of companies that see apositive return on their investment
80%
Data from the McKenzie Global Institute surveyshows when collaborative tools are widely adopted and integrated into employees’daily workflows, these technologies can also boost a company’s financial performance and market share.
Capturing Competitive Advantage
Capturing Competitive Advantage
Percentage of companies usingcollaborative tools in some way
thatreport market share gains
againstcompetitors and higher profit
margins
27%
Likelihood of realizing marketshare gains and higher profitmargins by using collaborativetools both internally and externally
50%
The Solutions that Make the Fully Networked Enterprise Possible
Many businesses can achieve the benefits ofcollaboration through an investment in unified messaging, video and web conferencing services. Selecting the right collaboration technology to enhance business processes and making meetings more efficient begins with understanding your particular organizational needs and pairing those needs with the optimal collaboration solution.
The Solutions that Make the Fully Networked Enterprise Possible
UNIFIED COMMUNICATIONS Gives employees the versatility to communicate in a way that best suits their individual needs.
InstantMessaging Presence Call Control Soft PhoneSynchronized
Preferences
HD
Multi-PointVideo
FullInteroperability Data SharingHD VideoFully Hosted
The Solutions that Make the Fully Networked Enterprise Possible
VIDEO CONFERENCING Creates a conference room without walls that gives employees the anywhere access that professionals need.
The Solutions that Make the Fully Networked Enterprise Possible
WEB CONFERENCING Lets participants see the same presentation at the same time, ensuring that all attendees are on the same page.
Screen SharingFacilitate GroupMeetings Training Tool Live Recording
