24 th ANNUAL

CLAIMS MANAGEMENT &

LEADERSHIP

CONFERENCE

“The use of the HR Certification Institute Seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification

Institute’s Criteria to be pre-approved for recertification credit”

14 17

JUNE

Excel to Excel lence Through Education

Featuring

Pat Williams Co-Founder Orlando

Magic

David Rutherford

Former Navy Seal

Froglogic Concepts

NEW FOR 2015….

12 HOURS OF APPROVED HR

GENERAL CREDIT BY THE HR CERTIFICATION INSTITUTE

HYATT REGENCY COCONUT POINT ~ 5001 Coconut Rd ~ Bonita Springs, FL 34134

3rd Annual Rising Star Award Join us this year as we announce the recipient of our 3rd Annual WCCP “Rising Star” Recognition Award. This award recognizes a senior level adjuster or newly appointed supervisor who exemplifies the professionalism to reach that next level in their career to become “Tomorrow’s Leader”. We look forward to receiving your nomination, recognizing an outstanding professional within your organization. Applications can be found on the WCCP website at www.wccp.org. The winner will receive a complimentary conference registration and hotel accommodations Sunday, June 14th - Wednesday, June 17th, 2015. *Deadline for nominations is May 18, 2015*

Fran Brown Scholarship Through the generous support of our sponsors, it’s with tremendous pleasure that we will once again be awarding a $2,000 Fran Brown Scholarship to a deserving graduating senior who has been accepted to a two or four year college or university. Please have your graduate complete their application as early as possible to be included in this year’s selection process. Along with their parents, the Fran Brown Scholarship Recipient will receive hotel accommodations on Sunday Evening and will be honored during our Monday Morning General Session. The WCCP Member of the chosen Recipient will also receive a complimentary conference registration, so please clear your calendar to join us. For more application details, go to our website at www.wccp.org and click “Fran Brown Scholarship Fund”. *Deadline for application submission is May 18, 2015*

Golf Tournament Mark your calendar and register today. Included in this brochure are both Conference and Golf Tournament Registration Forms. For maximum convenience, you may register and make your reservations ONLINE from our website at www.wccp.org. You may also return your registration form with a check, or pay by credit card by mailing or faxing your registration to our secure e-fax number at (866) 616-1220.

Claims Management & Leadership Conference

Please join the Association of Workers' Compensation Claims Professionals (WCCP) on June 14-17, 2015 at the beautiful Hyatt Regency Coconut Point in Bonita Springs, FL for the 24th Annual Claims Management & Leadership Conference. Let the WCCP help you "Excel to Excellence" with three days of interactive leadership and technical

workshops from the Industries' top executives and legal professionals.

Today’s business environment demands a new form of leadership that can communicate the right ideas and deliver effective results. The WCCP Claims Management & Leadership Conference is exclusively designed to help you

meet those goals. This conference also offers the right amount of down time to enjoy friends and colleagues at our “Slam Dunk” Sunday Evening Chairman’s Welcome Reception. If you are a basketball fan, you won’t want to miss

the opportunity to enjoy some “one on one” time with this year’s guest of honor and Monday Morning Keynote Speaker, Pat Williams, co-founder of the Orlando Magic.

*Please note the new Reception time on Sunday, June 14, 2015 from 6:00 p.m. — 7:30 p.m..*

JOIN US FOR THE 24th Annual

8:00am - 2:00pm Golf Tournament & Awards Luncheon

Raptor Bay Golf Club - Hyatt Regency

2:00pm - 4:00pm Conference Registration

6:00pm - 7:30pm “Slam Dunk” Chairman’s Welcome Reception

Belvedere Terrace /Lounge - Hyatt Regency Don’t miss the chance to kick-off this year’s conference right with a fun evening of great food, drink, entertainment, and prizes. You’ll

also be able to enjoy some “one on one” time with our Guest of Honor, Pat Williams, co-founder of the Orlando Magic!

11:00am - 12:00pm

The Constitutionality of Exclusive Remedy

Paul Terlizzese, Esq., MKRS Law

Eugene Pettis, Esq., Haliczer, Pettis & Schwamm In this interactive workshop, two of Florida’s leading legal practitioners,

Paul Terlizzese (former JCC) and Eugene Pettis (plaintiff counsel and former

President of the Florida Bar) will take us through, and challenge us, on the

merits of the exclusive remedy of the 2003 Workers’ Compensation Statute.

11:00am- 12:00pm

“Sitting is the New Smoking”

Terry Kuhlwein, M.D.; Josiah Pritchard, Mayo Clinic Is sitting a lethal activity? Our modern sedentary lifestyles, both at home

and in the work place, are costly for us and for our employees. The

conventional wisdom is that if you watch your diet and exercise a few times

a week, you’ll effectively offset your sedentary time. New research is

proving that theory wrong! Find out from our experts at Mayo Clinic viable

solutions to reduce sedentary behavior in the workplace and in your life.

12:00pm - 1:00pm Sponsored Lunch

SCHEDULE OF EVENTS

Monday, June 15, 2015

Excel to Excel lence Through

Educat ion

Monday Workshops 1:00 p.m. - 2:00 p.m.

7:00am - 8:30am Sponsored Breakfast & Conference Registration

8:30am - 8:50am WCCP Welcome: Fran Brown & Rising Star Award

Lorie Dove, Chairperson; Tom Chasser; & Victor Marrero,

WCCP Board of Directors

8:50am - 10:30am General Session Leadership Excellence Pat Williams, co-founder Orlando Magic Whether you’re managing an NBA Basketball team, or leading a team of

claims professionals, the concepts of leadership remain the same. In this

thought provoking session, Pat shares his definition for success, which is,

“figuring out where your best talent intersects with your greatest passion...

that, is your sweet spot.” Pat will teach us “7 Keys” for creating a

personal strategy, developing vision, communicating effectively with your

employees and making profitable decisions. Pat’s humorous anecdotes and

unique leadership philosophy makes this a conference you don’t want to

miss. 10:30am - 11:00am Sponsored Break & Book Signing

1:00pm - 2:00pm

The New Workplace Epidemic and Your Drug Free Workplace

Morgan Index, Esq.; Heather L. Hatch, Eraclides, Gelman, Hall,

Indek, Goodman & Waters; Phil Walls, Ph.D., myMatrixx As if figuring out the complexities of a Drug-Free Workplace Program wasn’t

challenging enough, throw in prescription painkillers and medical

(and recreational) marijuana and we just introduced a whole new intricacy to the

intoxication defense and employer intervention programs. Whether we are

talking pre or post accident, you are sure to learn some valuable take-aways in

managing this new workplace epidemic.

1:00pm - 2:00pm

Disability Management: Coordination of Benefits…

“Myth Mysteries and the Cold Hard Truth”

Claude Revels, JM Family Enterprises, Inc. When speaking to an injured or ill associate have you heard, "What do you

mean? I don't understand! How can that be? or... Please, I need help! Associates

(employees) are at their most vulnerable when experiencing an injury or illness

whether it is on the job, off the job, involving themselves or family members.

The constants are the same in most cases...Job Concerns, Financial Concerns,

Time Constraints and Stress. Understand, this is true from the business side of

things as well. Join Claude as he looks at FMLA, Workers' Compensation, Short

Term Disability, and Long Term Disability and how they are intertwined and

impact your associates and your company.

3:30pm - 4:30pm

Private Cocktail Reception for Exhibitors/Sponsors

Whether playing, cheering for your favorite team, or enjoying a

cocktail poolside, come dressed casual so we can head to the

courts immediately following the Sponsor Reception.

4:30pm - 7:30pm

Sponsored Volleyball Tournament & Outdoor Concert

Monday Workshops 11:00 a.m. - 12:00 p.m.

Join us as we say

“thank you”

to our loyal

sponsors and exhibitors!

Sunday, June 14, 2015

Sponsor Appreciation Reception

7:30am - 8:30am Continental Breakfast

8:30am - 10:15am Mystery Solved: The Key to Identifying Who Makes the Best W/C Claims Professional!

Carl Van, International Insurance Institute For those who have experienced this conference in the past, know that we continue to focus not only on our own development as

leaders, but in identifying and mentoring “Tomorrow’s Leaders”. In this interactive session, one of the industries most respected

claims educators will help you to do just that.

10:15am - 11:05 am Identifying the Link between Statutory Compliance and Litigation: ST-30 Survey Analysis Stephen Yon, Chief Bureau of Employee Assistance & Ombudsman;

Andrew Sabolic, Assistant Director for the Division of Workers’ Compensation In this informative session, the Division will share how they are tracking injured employees satisfaction with the management of their

medical treatment, explanation of their workers’ compensation benefits, receipt of indemnity payments, and overall communication

by the Carrier and Third Party Administrator. Stephen and Andrew will demonstrate the link between a negative response in these

areas and the filing of a Petition for Benefits proving that “preferred claims practices” do make a difference.

11:05am - 11:30am

Sponsor Appreciation and Conference Door Prizes

11:30am

Adjournment

SCHEDULE OF EVENTS

WCCP Association ~ P.O. Box 128, Dade City, FL 33526 eFax: 866-616-1220 www.wccp.org

tel 800-642-7774

Wednesday, June 17, 2015

Tuesday , June 16, 2015

7:30am - 8:45am

Sponsored Breakfast & Conference Registration

8:45am - 10:30am General Session Team Life: Mission to Your Success

David Rutherford, Froglogic Concepts, Former Navy Seal, Behavioral Training Specialist & Author What better exemplifies the importance of a flawless team approach than

a Navy Seal Operation. In this high energy presentation, former Seal

David Rutherford, introduces us to 4 concepts (“Missions”) designed to

help forge your employees commitment toward functioning as a team to

achieve the highest level of personal and professional success resulting in

superior service for your organization.

10:30am - 11:00am Sponsored Break 11:00am - 12:00pm General Session Taking a Bite out of Crime “Your Employee” Mitzi Roninson; Cynthia Ballenger

Bulli Ray Enterprises/Occupational Dog Bite Safety Find out how to keep your employees safe in this fun and interactive

session, which includes our audience’s participation in simulating

confrontations and attacks by aggressive dogs encountered in your

employees work environment. Even if your business doesn’t present this

risk, you are sure to learn valuable techniques to keep you and your

family safe.

12:00pm - 1:00pm Sponsored Lunch 1:00pm - 2:00pm

“Plan, Prevent, Protect”…

An Employer’s Guide to Potential Legal Pitfalls

Barbi Feldman, Esq., Vecchio, Carrier, Feldman, & Johannessen;

Paul Westcott, Westcott Mediations As a defense attorney with over fifteen years of practicing workers’

compensation and employment law, follow Barbi as she walks us through

some basic, yet common, areas of employment law that are a must know

in order to protect your organization from “falling into the Pit”.

1:00pm - 2:00pm Traumatic Brain Injury: “From Trauma to Community”

Kerry A. Maher, M.D., Brooks Rehabilitation Join Dr. Maher in this comprehensive and interactive presentation that

demonstrates the effectiveness of early diagnosis and treatment of traumatic

brain injuries and the most effective recovery continuum from acute

trauma ICU to returning the injured employee back to the community.

2:00pm - 3:00pm “A New Approach to an Old Problem” How to Navigate and Defend Pre-Existing Conditions and Understanding Current Case Law Linda Farrell, Esq., Boyd & Jenerette Pearson, Bysczynski, Giaimo…oh my! Pre-existing conditions that are

non-industrial. Degenerative conditions cannot be applied to major contributing

cause. No more apportionment??? In this workshop, we will discuss the new

legal landscape affecting the Employer/Carrier’s ability to defend prior injuries

and pre-existing conditions along with strategies to employ. 2:00pm - 3:00pm

Question #2: “Return to Work Programs and What They Mean

To You and Your Injured Employee

Moderator: Sherri Goldsmith, Sunshine Approach; Pam Webb, City of

Boynton Beach; Rob Bennett, Esq., Bennett, Jacobs & Adams; Melanie

Stanisic, Darden Restaurants; Gary Richman, M.D., Orthopedic Center of

Palm Beach County If you had the pleasure to participate in this very interactive workshop last year,

you’ll recall that we only skimmed the surface with “Question #1”,so…by

popular demand, we are giving this esteemed panel another chance to see if they

can get to “Question #3”.

Tuesday Workshops 2:00 p.m. - 3:00 p.m.

Tuesday Workshops 1:00 p.m. - 2:00 p.m.

Lorie Dove/Chairperson Commercial Risk Management, Inc.

Melanie Stanisic/President

Darden

Jackie Hilston/Vice President The Zenith Insurance Company

Denice Ferencak/Secretary Walt Disney World Resort

Tom Chasser/Treasurer

Travelers Insurance Company

Victor Marrero/Director Seminole Tribe

Bob O’Halloran/Director Summit Consulting, LLC.

Meet the WCCP Board of Directors

Not Only Is The Hyatt A Beautiful Venue For A Conference,

It’s a Great Location To Start The Summer Off Right By

Coming Early And Bringing The Family To Enjoy All The

Resort Has To Offer At Low Conference Rates!

Door Prizes

& Giveaways

Chairman’s

“Slam Dunk”

Reception

Kick off your summer with the WCCP

Join Us in the Belvedere Terrace /Lounge - Hyatt

Regency to start off this year’s conference right with a fun

evening of great food, drink, entertainment, and prizes.

You’ll also be able to enjoy some “one on one” time with

our Guest of Honor, Pat Williams, co-founder of the

Orlando Magic! *Please Note New Time:

Sunday Evening 6:00pm—7:30pm*

Entertainment brought to us by:

jill’s cashbox

Hyatt’s Private Island

& Pavilion

Registration Information

________________________________________________________________________________

Full Name Company / Organization Badge Name

________________________________________________________________________________

Professional Designation Adjuster / Agent / RN / CCM / CDMS / or Bar # *Spouse/Companion

________________________________________________________________________________

Mailing Address City State Zip

________________________________________________________________________________ Daytime Phone Fax Number Email

Name on Credit Card: _____________________________________ Signature: _______________________________ Total Amount: $ _____________ Credit Card Number_____________________________________________________ Exp. Date_________ CVV Security Code____________ Email Address_______________________________________ (3-4 digit code found front/back of card) (You will receive an email receipt at this address immediately upon processing)

Billing Address: ___________________________________________________________________________________

Street City State Zip

Mailing Information: to WCCP Association, P.O. Box 128, Dade City, FL 33526 (Please do not send registrations by U.S. Post Office Certified Mail) For overnight mail, send to Hosman & Associates at 31251 Reed Road, Dade City, FL 33523. If paying by credit card, you may fax this form to our secure e-fax at (866)616-1220 or email to tanyea@hosmanassociates.com.

Registration Fees Registration fees are $295 for member Adjusters, RNs, Claims, Medical, Human Resource and Risk Management professionals, $475 for member Service Partners, and $575 for non-members. Beginning May 22, 2015, all late and on-site registration fees are $395 for member Adjusters, RN’s, Claims, Medical, Human Resource and Risk Management professionals, and $650 for Service Partners and Non-Members.

Registration includes conference materials, three breakfasts, two lunches, beverage breaks, and admission to the Sunday Evening Chairman’s Welcome Reception and Monday Afternoon Volley Ball Tournament and Outdoor Concert Event.

Spouse / Companion Fees We are offering a special fee of $170 for spouses/companions to attend conference breakfasts, lunches, and receptions. This does NOT include conference sessions or workshops. Spouses/companions do not include anyone otherwise working in the W/C or P&C markets. Please indicate spouse/companion participation on the registration form.

Dress Code / Name Badges The dress code is resort casual for all conference events. Name badges must be worn for admission to all conference events.

Cancellation Policy Full refunds (less a $25 administrative charge) will be allowed only for cancellations received no later than May 22, 2015. Cancellations must be submitted in writing via fax or email. No refunds will be made after this date. If a registrant is unable to attend, the registration may be transferred to a colleague registering at the same price.

Continuing Education / Certification This year’s conference is pending continuing education credits for adjusters, attorneys, nurses, case managers, and HR Generalist. We will announce the number of credits for this year’s conference upon approval from each certifying body, so watch our website for more detail on CE/CLE/RN/PHR accreditation.

Registration Form

HOTEL ACCOMMODATIONS

Make your reservations directly with the Hyatt Regency Coconut Point Resort by calling (888)421-1442. For conference rates,

reference the “24th Annual Claims Management & Leadership Conference”. *Deadline to receive this discounted rate is May 12, 2015*

*Note: With these low rates, rooms may go quickly, so register today! After this date, group rates will apply on a space-available

basis. The hotel address is: 5001 Coconut Road, Bonita Springs, FL 34134. ONLINE reservations at the Hyatt Regency can be

made through our website at www.wccp.org

AND DEADLINE INFORMATION

Bring the Family And Enjoy the Hyatt

Regency Coconut Point from only $144.00

per night!

Tap Into Your Leadership Potential

Who Should Attend

This conference is designed for executives, managers, claims, and medical supervisors in the service of insurance carriers, third-party administrators, HR and risk managers, managed care and self-insured employers, insurance agents and brokers, and state and municipal government agencies.

EXHIBITORS / SPONSORS

The Annual Claims Management & Leadership Conference has enjoyed tremendous success throughout the years, attracting leaders and managers from all aspects of the insured and self-insured property, casualty and workers’ compensation claims industry. Companies sponsoring the conference will receive additional recognition during an Exclusive Exhibitor’s Reception with our attending industry professionals.

For a list of sponsorship opportunities and benefits, please refer to the Exhibitor & Sponsorship Package brochure on our website at www.wccp.org or contact the WCCP Association at (800) 642-7774 for more details.

KEEP MONDAY AFTERNOON OPEN TO ENJOY...

SPONSORED VOLLEYBALL TOURNAMENT & CONCERT

(with sponsored cocktails and munchies) Entertainment provided by One of Our Own, Rafael Zeno and his band

When You Were Young

4:30pm - 7:30pm

Meet us in the Cypress Courtyard, immediately following our Sponsor Appreciation

Reception