New Features of Your VoIP PhonePresenter: Kathleen O’ConnorDate: February 11, 2009

http://voip.hq.nasa.gov

National Aeronautics and Space Administration

www.nasa.gov

New Security Features for VoIP Phone• Personal Address Book & Fast

Dials– Available from the Services

button (the globe)• These features now require

login for additional security– Login will require

Username and PIN– Username same as VoIP

Web site, e.g., jasmith– Users can change PIN if

desired (to add security to their Address Book)

– Address Book Login persistent until logout or phone reset 2

CallManager Web Site• VoIP Phone customization

– New look and feel– Easier to manage your phone features

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Access CallManager Web Site

To access the CallManager Web site: Click the Sign in to CISCO CALLMANAGER link

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New Login Screen

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Change Password and Pin

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Setting Call Forwarding

Select line from drop-down box

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More New Features – Coming Soon!• Message Monitor

– Allows you to listen to an incoming voicemail message while the caller is leaving it

• Phone View– Visual message locator allows you to view a list of voicemail messages

on your phone’s display• Dropped Call Recovery

– Allows you to resume listening to a voicemail message if your call into the voicemail system is disconnected while retrieving

• Busy Lamp Field– Allows you to monitor the busy/idle status of a specific extension and

allow you to dial that extension with a single button when it becomes available

• Language Locale– Allows your phone to display a different language 8

Message Monitor1. Set up Message Monitor for your voicemail box2. Screen pop-ups will appear when callers leave a

voice message:– Monitor – You can listen while the message is being

left– Take – The user [your name] is available and would

like to take your call– Ask – The user [your name] is available and would

like to take your call• Caller can then choose to talk to you or continue to leave a

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Phone View (Visual Message Locator)1. Access your voicemail box as usual2. Choose “Find Message”

– You can then view a list of all new messages, OR

– You can view all new and saved messages

3. Once you have selected the message you want to hear, follow the usual steps to listen to and disposition the message

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Dropped Call Recovery• If you are disconnected from the voicemail

system in the midst of retrieving a message, you can log back in and:– Continue playing the interrupted message at the point

when the call was dropped

OR– Start over from the beginning of the message

• This is available whether you intentionally hang up without listening to the entire message or if your call was accidentally dropped

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Busy Lamp Field• Allows you to monitor the busy/idle status of

designated phone extensions• When the extension becomes available, you can

dial the extension with a single button• Also allows single-button “blind” or “supervised”

transfers to that extension– Blind transfers allow you to transfer without an

announcement– Supervised transfers allow you to announce the caller

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Language Locale

• Allows your phone to display in a different language

• 48 different languages available

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Activating New Features• User activated features

– Message Monitor– Phone View– Dropped Call Recovery

• Telecom activated features– Call the IT Help Desk at 358-HELP (4357) to

request:• Busy Lamp Field• Language Locale

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For More Information and Training• New phone features will be available in mid-March• Visit the HQ VoIP Web site for FAQs, Instructions, and

training information– http://voip.hq.nasa.gov

• To request training you may call, e-mail, or visit the Computer Training Center (CTC):– HQ Suite 3Q53– 358-1111– ctc@lists.hq.nasa.gov – http://ctc.hq.nasa.gov

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