STUDENT EMOTIONAL AWARENESS AND STUDENT EMOTIONAL AWARENESS AND.
New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so...
Transcript of New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so...
![Page 1: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/1.jpg)
Emotional
Intelligence the difference that
makes the difference!
![Page 2: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/2.jpg)
Emotional
Intelligence sets apart
effective leaders
![Page 3: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/3.jpg)
Transformational leadership
serves collective interests
and develops and
empowers others…
…emotional intelligence
is its driving force!
(Power et al, 2004)
![Page 4: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/4.jpg)
We are being judged by
a new yardstick:
not just by how smart
we are, or by our
training and expertise…
Daniel Goleman
…but also by how well
we handle ourselves
and each other.
![Page 5: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/5.jpg)
http://careers.bmj.com/careers/advice/viewarticle.html?id=20001646
Emotional intelligence has moved from “nice to have”
to “need to have.” Improvement in patient safety
requires healthcare professionals to evolve from
emotional unawareness to emotional intelligence.
This will not only benefit the professional,
the healthcare team, and the wider
organisation but, most importantly, has
the potential to improve patient safety.
(Stanton and Noble, 2010)
![Page 6: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/6.jpg)
Emotional
Intelligence sets apart
effective leaders
![Page 7: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/7.jpg)
![Page 8: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/8.jpg)
What is Emotional Intelligence?
Emotional Intelligence is a set of emotional
and social skills that collectively establish
how well we:
• Perceive and express ourselves
• Develop and maintain social relationships
• Cope with challenges
• Use emotional information in an effective and
meaningful way
It is a predictor of success in life and work.
![Page 9: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/9.jpg)
‘
…the capacity for recognising
our own feelings and those
of others, for motivating
ourselves and for managing
emotions effectively in
ourselves and others.’
(Power et al, 2004)
![Page 10: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/10.jpg)
In other words, EQ is about……
• Knowing how you and others feel and
what to do about it;
• Knowing what feels good and what feels
bad, and how to get from bad to good;
• Possessing emotional awareness,
sensitivity and the leadership / management
skills that will help us to survive & thrive in the
‘permanent white water’ of the workplace.
![Page 11: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/11.jpg)
Bar-On
Model of
Emotional
Intelligence
GW
![Page 12: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/12.jpg)
Bar-On
Model of
Emotional
Intelligence
![Page 13: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/13.jpg)
Self-Perception
Consists of the following sub-categories:
• Self-Regard – confidence
• Self-Actualization – continuous
development
• Emotional Self-Awareness –
understanding my emotions
![Page 14: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/14.jpg)
Self - Expression
Consists of the following:
• Emotional Expression – saying how
you feel
• Assertiveness – standing up for
yourself effectively
• Independence – standing on your
own two feet
![Page 15: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/15.jpg)
Interpersonal
Consists of the following:
• Interpersonal Relationships – developing
and maintaining good relationships
• Empathy – recognizing and appreciating
how others feel
• Social Responsibility – contributing
to society
![Page 16: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/16.jpg)
Decision Making
Consists of the following:
• Problem Solving – effectively managing
emotions when solving problems
• Reality Testing – seeing things as they
really are
• Impulse Control – ability to resist or
delay impulses
![Page 17: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/17.jpg)
Stress Management
Consists of the following:
• Flexibility – adapting to change effectively
• Stress Tolerance – successfully coping
with stressful situations
• Optimism – having a positive outlook
![Page 18: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/18.jpg)
Happiness
• Feeling satisfied, enjoying life
• An indicator of overall well-being
• Impacts overall EQ-i, closely linked to:
– Self-Regard
– Optimism
– Interpersonal Relationships
– Self-Actualization
![Page 19: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/19.jpg)
![Page 20: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/20.jpg)
In hard times, the soft stuff often goes away.
But emotional intelligence, it turns out, isn't
so soft. If emotional obliviousness jeopardizes
your ability to perform, fend off aggressors, or be
compassionate in a crisis, no amount of attention
to the bottom line will protect your career.
Emotional intelligence isn't a luxury you can
dispense with in tough times. It's a basic
tool that, deployed with finesse, is the
key to professional success.
![Page 21: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/21.jpg)
The Emotional
Bank Account
![Page 22: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/22.jpg)
Emotional Bank Account
• Understanding the individual
• Attending to the little things
• Keeping commitments
• Clarifying expectations
• Showing personal integrity
• Apologising sincerely when
you make a withdrawal
![Page 23: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/23.jpg)
The Emotional Bank Account
Deposits Withdrawals
• Seek first to understand.
• Show kindness, courtesy,
respect.
• Keep promises.
• Be loyal to the absent.
• Set clear expectations.
• Apologize.
• Give feedback
(“I” messages).
• Forgive.
• Assume you understand.
• Show unkindness,
discourtesy, disrespect.
• Break promises.
• Be disloyal, badmouth.
• Create unclear expectations.
• Be proud and arrogant.
• Give no feedback
or evaluate character
(“you” messages).
• Hold grudges.
![Page 24: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/24.jpg)
To become more
emotionally intelligent, what would my
colleagues ask me to:
• stop doing
• do differently
• continue doing?
![Page 25: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/25.jpg)
Final Thoughts
![Page 26: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/26.jpg)
Bar-On
Model of
Emotional
Intelligence
![Page 27: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/27.jpg)
How will I
think, feel or
act differently as a result of
today’s Action
Learning Set?
![Page 28: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/28.jpg)
![Page 29: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/29.jpg)
Emotional
Intelligence sets apart
effective leaders
![Page 30: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/30.jpg)
Emotionally intelligent leaders look out of the window to apportion credit - they
acknowledge colleagues, and admit to a fair dose of good luck. But they look in the
mirror to assign responsibility - they never blame outside events when things go wrong.
In contrast, less emotionally intelligent leaders
tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the
mirror to credit themselves when things go well.
![Page 31: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/31.jpg)
Emotionally intelligent leaders look out of the window to apportion credit - they
acknowledge colleagues, and admit to a fair dose of good luck. But they look in the
mirror to assign responsibility - they never blame outside events when things go wrong.
In contrast, less emotionally intelligent leaders
tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the
mirror to credit themselves when things go well.
![Page 32: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/32.jpg)
Beware of
Emotional Saboteurs!!
![Page 33: New Emotional Intelligence · 2014. 5. 6. · But emotional intelligence, it turns out, isn't so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors,](https://reader035.fdocuments.in/reader035/viewer/2022071109/5fe494ef39dd20648d70e2c2/html5/thumbnails/33.jpg)
Action Learning Set Wales Pharmacy Leadership Programme