New & Emerging _ KrisDowney _ Simplifying the Change Process.pdf
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Pacific DBMS Database Consultants Simplifying the Change Process Kris Downey General Manager, Pacific DBMS
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Transcript of New & Emerging _ KrisDowney _ Simplifying the Change Process.pdf
Pacific DBMSDatabase Consultants
Simplifyingthe
Change Process
Kris DowneyGeneral Manager, Pacific DBMS
Why we are here?
Overview
Components
Common Pitfalls
Success
Complicating
Why we are here?
How to Simplify
Case Studies
Not Methodologies
Gain another point view
Take some ideas away
Overview of the Change Process
Is a
Structured Approachto
Shifting/Transitioningfrom a
Current Stateto a
Desired Future State
Overview of the Change Process
Something HappensInputsOutputs
Overview of the Change Process
RFC CMDBData
ChangeManagement
ReportsTriggers CAB
Documents
Data fromOther
Processes
Updated FSC
ForwardSchedule of
Change (FSC)
Recording
Rejecting
PlanningBuilding Implementing
Classifying
Testing
Accepting
EvaluatingChange Management
Overview of the Change Process
RFC Submissionand
Recording
RFC Acceptanceand Filtering
RFC Classificationand
Prioritisation
Urgent?
RFC Classificationand
Prioritisation
Planningand
ApprovalCo-ordination
Working asPlanned? Evaluation
InitiateRegression
Plan
Process Information; Monitor and Update CMDB
YesNo
No
Yes
Components of the Change Process
Commitment
Competence
Structure
Common Pitfalls of the Change Process
Not having Commitment from the Business or Management
Management lacking faith in theCompetence of Staff
Over complicating the Structure of the process
Success of the Change Process
Benefits management and realization
Effective Communications
Effective education
Success of the Change Process
Counter any resistance
Counseling to alleviate fears
Monitor the implementation
Complicating the Change Process
Operating SystemsDatabases
HardwareNetworking
MiddlewareApplications
People
Complicating the Change Process
AcceptanceDevelopment
System TestingUnit Testing
System Integration TestingData Migration
User Acceptance TestingPre-Production
TrainingProduction
Case Study 1 – Simple Environment
DEV TEST PROD
5 mins
Change Manager
Developer
Team Leaders
ManagementBusiness
RFC TESTRFC PROD
DBA
10 mins
Case Study 2 – Complex Environment
ACCEPT
SYS INT
DEV SYS TESTUNIT
UAT PRE-PROD
DATA MIGTRAIN
PROD
TRAINTRAIN
DEV
DATA MIG
DBA Team Leaders
Business Management
DEV
Change Manager
How to Simplify the Change Process
Discuss the change up front
Commitment from all involved
Management Support
Competent Staff Available
How to Simplify the Change Process
Documentation is Completed Correctly
Regression plan
One version of the process
Ensure that everyone knows the process
How to Simplify the Change Process
Regular Education of the process
Review the Change
Lessons learnt
Improve the process
How to Simplify the Change Process
Authorisations / Delegations
Regular Meetings
Change Advisory Board
Workflow
Avoid Over Complicating
How to Simplify the Change Process
OTRS]project-open[ ITSM
Oracle Change Management PackHP Service Manager IT Change Management Suite
BMC Remedy IT Service Management SuiteCA Software Change Manager
Case Study 1 – Outcome - Failed
DEV TEST PROD
5 mins
Change Manager
Developer
Team Leaders
ManagementBusiness
RFC TESTRFC PROD
DBA
10 mins3 Months
Case Study 1 – Lessons Learnt
Multiple versions of the process
Misinterpretation of the process
Misunderstanding of the process
Mismanaged process
Changes to the process too regularly causing confusion and local interpretation
Case Study 1 - Lessons Learnt
CAB not Authorised / Too Large
Workflow incorrect / incomplete / complex
Lessons learnt not applied
Change Reviews not performed
Group too large to educate
Case Study 2- Outcome - Successful
ACCEPT
SYS INT
DEV SYS TESTUNIT
UAT PRE-PROD
DATA MIGTRAIN
PROD
TRAINTRAIN
DEV
DATA MIG
DBA Team Leaders
Business Management
DEV
Change Manager
Case Study 2 - Lessons Learnt
Change Process was simple
Single Focal Point
Regular team meeting
CAB Authorised
Workflow was Simple
Case Study 2 - Lessons Learnt
Change reviews regularly
Lessons learned feed back into the process
Leading to an improved process
Group well educated on the process
Summary
Keep it simple
Communication
Authorisations and Delegations
Change Advisory Board
Workflow
Questions and Contact
www.pacificdbms.com.au
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