TUSHAR T. DALVI

CONTACT DETAILS EXPERIENCED MARKETING / ADVERTISING PROFESSIONAL

165, Hampstead Rd,

Newcastle Upon Tyne NE4 8AB

0044-7427178240 t_dalvi@yahoo.com

Tbs – 19/197 CGS Colony

Near LBS Marg Ghatkopar (West)

India 400086

Service-focused, Creative, technically skilled and smart working Marketing /

Account Management professional with over all 3+ years of experience.

Expert interpersonal communication skills -- known for tactful handling

of sensitive, confidential issues; ability to resolve customer complaints; and

timely completion of polished, executive-level reports and presentations.

Reputation for dependability, honesty, dedication and enthusiasm. Provide

premium service to both internal and external customers.

Currently working as Marketing Manager at Curtain Superstore Blaydon Ltd.

OBJECTIVE RELEVANT EXPERIENCE

Detail oriented leader and a helpful team player offering a combination of creativity and analytical skills in return for an opportunity to work for an Ad agency where my managerial capabilities, interpersonal skills and passion for creativity will be utilized to its fullest to help the company to advance efficiently and productively.

Marketing Manager

Curtain Superstore Blaydon Limited Blaydon Upon Tyne, United Kingdom June 2013 – Present Supplier Relationship Executive

Curtain Superstore Blaydon Limited Blaydon Upon Tyne, United Kingdom March 2013 – June 2013

Started as Supplier Relationship Executive, responsible for maintaining and

developing a healthy relation with suppliers, Handling the purchase ledger for the

companies 3 retail units and around 55 suppliers. Maintaining a Cordial

communication with suppliers at all time via both written and verbal means.

Promoted to Marketing Manager after 3 months. As Marketing Manager

responsible for developing and implementing sale promotions, media planning, and

negotiating costs of production and execution of advertising within budget.

Duties:

Scheduling Print ads and Radio Commercials.

Negotiating time slots for both print and Radio.

Developing and managing Hoardings and Sign campaigns.

Devising productive and efficient in store promotions.

Continuous Monitoring for each campaigns and analyzing their outcomes.

Manage the company website and social media accounts.

Business Development Executive (Internship)

TheCityHangtouts Ltd. Newcastle upon Tyne, United Kingdom February 2013 – April 2013

A dynamic exposure to challenges and hurdles of running a start up business

and ways to overcome them.

A front line role of securing clients.

Handled multiple duties from research to Data entry and cold calling over

telephone to walking-in to get new restaurant deals.

TECHNICAL

SKILLS

Google Analytics **

Photoshop CS6 ***

Illustrator CS6 ***

HTML/CSS ***

MS SQL **

MS OFFICE Suite *****

Windows XP/ Vista/ 7 *****

Junior Planner

e>erything d.fferent

(Formerly Different Advertising Design and Marketing Ltd)

Newcastle Upon Tyne, United Kingdom September 2012 – February 2013 Junior Planner Intern

e>erything d.fferent

August 2012 – September

Developed understanding of different strategic directions, audience, creative

execution and progressions over the course of employment.

Developed client pitch presentations for new campaigns.

Researched and devised recommendations.

Applied key planning skills to develop briefs while demonstrating confidence

and considered understanding of a subject matter.

Clients:

Tommee Tippee, Chargeyourcar.org.uk and Benfield Motor group.

Projects:

Promotional Stationery Table top company information booklets and promotional leaflets

Chargeyourcar.org.uk Print Ad Campaign Consumer awareness campaign brochures

Tommee Tippee Mobile App Market insights and Competitor analysis

Client Servicing/ Account Management (Intern) Log5 Communications Pvt. Ltd. Mumbai, India September - October 2011 Secured firsthand experience of working in an Ad agency in client servicing and account management role. Served for corporate clients in diverse industries, including education, manufacturing, real estate and Jewellery. Managed vendor appointment and negotiation, scheduling and monitoring creative deadlines and maintaining and building rapport with clients, colleagues and vendors.

Performed market research on a project for clients Brand development campaign.

Tracked best suppliers and negotiated the prices.

Communicated on daily basis with clients and creative department.

Learned industry specific jargons.

Created ad briefs for creative team.

Allocated media on behalf of client.

Clients:

Educomp, Waldman Diamond Company and Reliance Living.

Project:

Ambiance Campaign pitch presentation Responsible for research and developing presentation slides and report.

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Deputy Relationship Manager (Client Servicing) Honeycomb Relationship Management Services Pvt. Ltd. Mumbai, India March – September 2011 Opportunity to learn dynamics of loyalty management and channel relationship enhancement program in divers industries, including FMCG and Automobile spare parts. Handled company’s key clients Transition lenses and Godrej. Worked closely with company’s director performing New Business Development responsibility. Lead an operations team of 6 members. Effectively used interpersonal communication skill to develop a rapport with all internal and external entities.

Performed Market Research, Resourcing and Negotiation duties during technical implementation and commercialization stage of companies new and only product eTagit.

Handled Account manager responsibilities for the eTagit’s client WITCO bags.

Procured, dispatched and negotiated cost of gifts for all clients’ BLT activities.

Developed PowerPoint presentations and reports that were praised for their

quality, comprehensiveness and timeliness.

OTHER WORK EXPERIENCE

online graphical timeline CV

www.tushardalvi.co.uk

FOH Team member Wagamama Restaurant Newcastle upon Tyne, United Kingdom July 2012 – May 2013

Deliver excellent customer service at all time.

Cope up with the fast pace of a restaurant work environment.

Create a rapport with the guest. Mystery Dinner Score

I Scored 100/100 on Mystery Dinner Score for excellent customer service, while on training and later twice in a row.

I received acknowledgement and reorganization from the General Manager and a letter of appreciation from head office.

The Review was made public to my colleagues as a new benchmark for next Mystery dinner.

Customer Service Officer HSBC, London October 2010 – January 2011 Customer Service Assistant PRIMARK, Aberdeen October 2009 – October 2010

Ensured the optimum comfort of all guests in customer area and accommodated special requests.

Earned a reputation for rapidly and calmly resolving customer complaints.

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of the company

Earned consistent commendations for furthering stores desired image and second-to-none service.

Reader Relationship Executive (Summer Internship) Lobo Staffing Solutions Pvt. Ltd, Mumbai, India May – June 2006 Sales Executive (Summer Internship) Interface Sales Services Pvt. Ltd. Mumbai, India May - July 2005

Sold credit cards on the field and through cold callings.

Converted and Retained Readership contracts for a world renowned newspaper company Bennett, Coleman & Co. Ltd for its Times of India, Mumbai Mirror and Maharashtra Times newspapers.

EDUCATION

MS. International Business Robert Gordon University, Aberdeen, UK September 2009 – January 2011 Modules: Business Environment, Finance for Managers, Marketing, Managing People, International Business, Research Methods, Global Marketing Management, Performance, Planning and Decision Making. DISSERTATION: Critically analyzing effectiveness of online advertising done by Small Businesses.

Bachelor of Management Studies (BMS) Siddharth College, Mumbai, India July 2006 - Aug 2009 Modules: Marketing Research, Special Studies in Marketing, Quantitative Methods of Business, Indian Management Thoughts and Practice, International finance and Entrepreneurship. DEGREE PROJECT: Marketing and Innovative Advertising Strategies.

Extra Curricular Activities:

Youth Theatre Actor Live Theatre Newcastle upon Tyne, United Kingdom July 2012 – Present

Performed in “Off-on-One” a youth play as part of "Mega Bite" Gateshead Bridge's Festival.

Acting and Direction (Siddharth Drama Group) Cultural Leader (BMS Department) Siddharth College, Mumbai, India July 2006 - Aug 2009 Performed in Mono-Acts and One-Act plays representing our college in several intercollegiate competitions. Won awards and certificates in few of them. Passion for Photography and Films:

Armature Photographer who likes portrait photography and events photography.

Aspire to make short films due to the admiration towards the flexibility and experimental qualities that the medium offers.

Wrote two one-act plays that one day I wish to turn into short films.

References are available on request.