Neverland Child Care Parent/Family...

Neverland Child Care

Parent/Family Handbook

Amber Kollbaum 536 Forest View Ave Sioux City, IA 51103

(712) 223-1428

Neverland fosters a loving, nurturing environment where your childwill receive individual attention, social interaction, and positive

reinforcement. Neverland is not just childcare when you are away, it isa home. Our family is your family.

An advantage to our small selection of children is that your childreceives all the time, care and individual attention he/she needs.

While at Neverland, your child will participate in developmental age-appropriate activities.

Some of these include: Age-level puzzles

Shape/number gamesLearning songs

Outdoor play (when available)Group Story time

Seasonal art projectsThemed movie days

Each day your child attends Neverland Child Care, you are of theiractivities both verbally (upon pickup) and electronically (through our

social media page, allowing you to view activities and your child’sparticipation, and via phone or text conversations as necessary). Parentswill be informed on: how their child(ren) interacted, rested, ate, played,etc. This will allow you to feel a part of their day and keep track of their

schedule.

Being a mother myself, I know how difficult it can be to find reliable,quality care. At Neverland we are a family. Each child is treated with

respect, kindness, and love; just as I treat my own.

I graduated for Morningside College with a Bachelors of Science in Elementary Education and ReadingEndorsement. I possess an Iowa Teaching License. In addition, have CPR (including infant and child) and

First Aid certification.

I am cooperatively involved with both Iowa Child Care Resource and Referral Program (voluntaryprogram which works with The Department of Human Services promoting continuing education and

strives to ensure high care standards) and Child & Adult Care Food Program, CACFP, insuring healthybalanced meals each and every day.

I am state licensed with the Iowa Department of Human Services with a Child Development Home Level B.This allows me to contract Six full-time children, Two part-time children, and Four School Age children(before/after school when in session, and fulltime in summers or days off). With this license, I am also

subjected to inspections by the State insuring I follow the laws andregulations set by the state of Iowa.

Educating and raising children is not only my profession, it is my passion. I take pride in each moment Ispend with every child. It is my goal to help you raise responsible, loving, smart, social individuals.

I take a proactive approach to behavior and discipline. This fun friendly home is set up to beconducive for happy, healthy play and interaction.

I work very closely with the children to model and teach appropriate behavior through a programcalled Cooperative Discipline. This is the same philosophy used in the school during the day.

With this approach, the children are taught to accept responsibility for their own actions,develop self-discipline and expand problem solving skills. I often speak to the children aboutbehaving respectfully and making choices. The children are encouraged to be respectful and

practice behavior that is kind, fair, safe and responsible.

The Cooperative Discipline approach empowers the children by including them in the problemsolving and conflict resolution process. The idea is to teach appropriate behaviors, not punish,and is based on the understanding that children choose their behavior and make choices that

make sense to them (though not always to us). I recognize the source of the child’s problem andwork with the child to develop alternative and more positive choices and behaviors.

Choice is critical. The children learn to understand that every choice has a consequence, positiveor negative. The child’s input in the process results in a feeling of empowerment and more

positive choices with the recognition of his investment in, and responsibility for, his actions.Discipline will be:Respectful - with no exceptions.Appropriate – problem relevant.Consistent – with all children.Constructive – future minded. Cooperative – with child and family.

Discipline may include: Time-out: 1min/year Loss of privilegesLetter homeParent discussion Termination of enrollment

Clothing/Personal ItemsIt is important for your child to be dressed appropriately for the currentweather. It is also suggested that you leave a complete change of clothingat my home (in case of spill or accident). If your child has an accident andI do not have a clean spare set to change them into, you will be contactedto pickup your child. Please label all clothing along with any additional

items brought from home. If appropriate clothing/shoes/outerwear are not available for your child,

they will not take part in outside activities.

Items from homeAny items brought from home must be labeled with child's name.

These items will be stored in each child's personal space.All items are brought to daycare at your own risk. Neverland is not to be

responsible for anything that is lost/broken.Please refrain from bringing personal toys. This only causes sharing, andcooperation issues. Items brought inside, despite this prompting will be

left in your child's personal bin until you pick them up.

Rest/ Nap TimeIt is required for all children to nap or have rest time. Please bring a

labeled blanket and pillow for rest time. I personally wash all rest itemsweekly. The older children rest on rest mats. Infants and toddlers rest in a

pack n' play/porta-crib.

Arrival and DepartureIt is important that you drop off and pick up your child at the pre-arranged times. The pre-arranged time may be altered, with prior

approval. In the event you are running late, its expected that you let meknow. A $5/half hour time block late pickup fee will be applied to your

weekly invoice.

It is also important you keep your children under control during thisperiod. Children will test boundaries during this time, as there is two

authority figures. Once you arrive, your children are under yoursupervision. This is my home, they need to follow the rules and treat itwith the same respect they would treat their own home. During arrival

and departure please make sure they are respectful of that.

Please refrain from littering in the driveway and street. Trashreceptacles are set out in the driveway for your use. All wrappers, wipes,

garbage, cigarette butts, etc need to find there way to this area. NOTthrown into the yard, street, or parkway. We play outdoors and children

do not need to be putting this garbage in their hands or mouths.

Back-up/ Substitute CareIt is your responsibility to have alternate care in the event of an

illness, emergency, or scheduled closing. Please havea relative, loved one, back-up provider for this rare occurrence.

AnimalsThis is a pet-friendly home. Please be aware pets are on premises.

Currently have 2 dogs (Olde English Bulldogge and Yorkie) and a cat(Persian, de-clawed). All our animals are child friendly and are kept

vaccinated.

ConfidentialityI will not directly or indirectly disclose any information given to me,except upon inquiry before a court, in conjunction with an ongoing

criminal or Department of Human Services investigation, or withthe written consent of the parent or guardian. I will respect the

privacy of the children and families for whom I provide care. Inturn, I expect families to extend the same courtesy to one another,as well as towards myself and my family. Please feel free to comeforth with any concerns and know that the conversation will be

kept confidential.

Meals & Snacks:Meals are provided for all children who attend.

If your child requires a special diet (ex: formula, baby food) you canprovide items/directions as needed to daycare.

Please be mindful of our mealtimes. If your child arrives late or ispicked up earlier than our scheduled meal time, it is your

responsibility to make sure they are fed that meal.

No outside food--Without prior approval or doctor’s order, no outside food is

permitted (with the exception of formula or breastmilk)

Several reasons: messes in the arrival/departure area, other childrenwho may not have had that offered and possible food allergies. Feel

free to offer your child anything additional, to what I provide, beforeand after care; however, please leave it in your car before coming into

daycare.

IllnessTo contain the spread of illness and protect all children, I will not

provide childcare for a child with any of these symptoms:Fever12weeks <100.4 degrees12weeks-3years <101.5 degrees3years+ <102 degreesDiarrhea/Vomiting within the last 24 hours Pink Eye(medication for 24 hours prior to care)Strep Throat medication for 24 hours prior to care) Head lice (either nits, eggs, or both)Other contagious illnesses.

If your child has any of these illnesses please contact me, but do notbring him/her.

In the event your child develops any of these symptoms during theday, I will call you immediately and expect an authorized person to

pick him/her up as soon as possible.This policy is for your child's safety and wellbeing.

You will be notified of any illnesses known to the provider, toensure all precautions.

Health-Related EmergenciesIn the event of a medical emergency, fire, or natural disaster, I willtake immediate steps to ensure your child’s safety and well- being,and will contact you as quickly as possible. Other emergencies thatmight arise involving my family or myself would require that your

children be picked up immediately.Therefore, it is imperative that you will always keep me informed

regarding your whereabouts, and provide me with appropriate andaccurate emergency contact persons/numbers.

Mandatory ReporterAs required by Iowa Law, I am a Mandatory Child Abuse Reporter and

I receive training in the identification of abuse and the reportingprocess. If I have concerns about the well-being of a child which fall

into the categories of possible neglect or abuse, such concerns must bedocumented and reported to the Department of Human Services. If a

parent has a concern they feel may be abuse-related and should bereported to DHS, they may call the following number: 1-800-362-2178If a parent has concerns regarding the guidelines for and regulation ofChild Development Homes, they may call the Department of Human

Services, Central Office at 515-725-3991.

Infant (6weeks-12months)$150 full-time

Part-time $35(daily)

Toddler (1-3 years)$125 full-time

Part-time $30 (daily)

Pre-School (4-5years)$125 full-time

Part-time $30(daily)

StudentsBefore AND After school

$65 full-time (includes breakfast and pm snack)

Before OR After school$40 full-time

(includes breakfast or pm snack)

Full-timeTuition is enrollment based, I charge a weeklyrate whether the child is here or not. As that isyour reserved space/spot and would be empty

for the day if you were not using it. --I do not charge for an absence in the result of

myself/my families illness or my personalvacation days, as I understand that you will

have to pay another provider.

Part-timeI charge daily based on your prearranged

schedule days. If Neverland is open and youare scheduled, you will be billed.

Vacation/Sick Days*You are not billed for your 5 scheduled

vacation days (2 weeks notice required) and 5sick days (notice expected prior to scheduled

arrival time) per calendar year. --These days are shared between your family, not

allotted per individual child. These weeks will be prorated on your invoice.

Payment

Tuition is due on a pre-payment basis. Meaning your pay in advance for the week to come, asscheduled. Statements are given the last day your child attends Neverland for the working week

containing the days scheduled and amount due for the week approaching.Payments are due at morning drop- off time, the first day of the week that your child is scheduled.

I have a 2 week introductory trial period in place for all new families. As daycare is an importantdecision and it's imperative that its a good fit for everyone, within the first 2 weeks either party(you or myself) may cancel the contract at any time for any reason with no payment penalties.

After this trial period, should you need to remove your child from care (for any reason), I dorequire a two week notice or payment of two weeks absent.

In the event that your payment is late, a $5/day fee will be added to your bill. This updated bill will be placed into your child’sbin for your immediate attention and payment.

--It is your responsibility to check your child's bin, not looking in it is no excuse.

Childcare services and contract will be terminated after 5 business days of non-payment. Payment and late fees are thenexpected immediately.

*After 30 days of non-payment, your balance will be sent to collections*(all associated collection fees will be your responsibility and added to the final bill)

Holidays

The following Holiday's care is not provided:New Year’s Eve Day, New Year’s Day, Memorial Day, Fourth of July,

Labor Day, Thanksgiving Day, Black Friday (Day after Thanksgiving), Christmas Eve Day, Christmas Day

**Holidays ARE BILLED, not prorated on your invoice. If it falls on a typically scheduled day, you arebilled your weekly rate. Vacation and sick days cannot be used on holidays**

Tuition rates were factored based on calendar days in the year, to keep doors open , activities going and expenses paid, yourweekly rate does not change on holiday weeks.

Neverland Child Care Contract

This contract is made between the parent(s)/guardians:

_ name of parent(s)

_ address of parents(s) and Neverland Child Care for the care of the following children:

child’s name and date of birthchild’s name and date of birthchild’s name and date of birth

The payment for care shall be $ per week and reflects a schedule as follows:

arrival time am and pick up time pm on the following days:

MondayTuesdayWednesday Thursday Friday

If parent is going to be late picking up the child, every effort must be made to contactthe provider.

There is a $5/half hour time block late feePayment is due to the provider at time of drop-off on the first schedule day of the

week, prepaying for the scheduled week.

Accepted methods of payment include cash, personal check, or money order. If a personal check is returned due to a lack of funds or canceled, the parent/guardian must pay a $ _25_ returned check fee, as my bank charges me this fee. If a check is returned more than one time, only cash or money orders will be accepted as payment. If a payment is not made on time, $5/day late will be applied.

Each family shares 5 vacation and 5 sick days, unpaid. Vacation days must be requested 2 weeks prior, to be eligible. Sick days, notice must be given prior to the scheduled drop-off time. Without appropriate prior notice, these two options cannot be used for days absent, and you will be billed accordingly.

Vacation and sick days cannot be used for scheduled billed holidays.

After these days are used, parents are expected to pay on child sick days, vacation days, and abscences. If a child does not arrive for the day and no notice has been given to the provider, you are billed accordingly.

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Termination Procedures:This contract may be terminated by the parent(s) or the provider at any time/for any reason during the 2 week trial period. After this trial period, a _2_- week notice prior to the last date of care is required, or payment for missed weeks will be billed.The provider may immediately terminate this contract without any notice if payment is not made on time or policies are not followed.

Other:• If the provider chooses not to enforce any portion of the contract, it does not give up the provider’s right to enforce any other portion of the contract.• The contract can be revised at any time by the provider if necessary, new contract and

notice will be given.• In the event of disagreement/questions/concerns, reference your Parent Handbook. If you disagreement/question/concern remains unanswered, please make arrangements to speak with provider.

Signatures:The signatures below indicate agreement with this contract and with the written policies of the provider (contained in a separate document). The provider may change policies as needed with advance written notice.

_ _ Parent’s name Parent’s signature/date

_ Parent’s name Parent’s signature/date

_ _Provider’s name Provider’s signature/date

If the parent or legal guardian is under the age of 18, a co-signer must signthis agreement and act as guarantor to the contract and agree to be boundby all financial terms.


Parent/GuardianName:

Social Security Number:

Address:

Phone Number:

Employer Name:phone & address

Parent/ GuardianName:


Address:

Phone Number:

Employer Name:phone & address


Child

Name:

Date of Birth:


Allergies/Special Needs:

Notes:

Child

Name:

Date of Birth:


Allergies/Special Needs:

Notes:


In the event of an emergency who should be notified:(Please list in order you wish attempted)

1. Name relationship to child number



In the even you cannot pick-up your child, who has permission:

Name relationship to child driver’s license number

Name relationship to child driver’s license number

In the event your child must seek emergency care, please provide the following health insurance information.

Insurance Company:

Policy/ID Number:

Preferred hospital:

Your insurance information will be given upon admittance to hospital facility. Although not frequently,accidents do happen, in the event of a medical emergency, fire, or natural disaster, I will take immediate steps

to ensure your child’s safety and well-being, and will contact you as quickly as possible. Obtaining outsideemergency services (IE: Ambulance, Emergency room, etc) will be at my sole discretion depending on

severity of situation. Any associated fees will be directed to you for payment, as I am not financiallyresponsible for services obtained.

If you do not If you company does not offer health care, please visit The Department of Human Services. Theyoffer Title 19 and Hawkeye Health Care to qualified applicants.

*Please notify Neverland immediately of any changes to this information*

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