Network mindset mindsets, skills & social structures-2015

NetWorker Mindsets, Skills & Social Structures for the High Performance Workforce

Catherine Shinners January 6, 2015

A conversation at Deloitte

In our networked world we’re more connected to our organizations, society, environment - and each other. Catherine brings her background as a management consultant ,marketer and technologist, to help organizations and people build new agilities and adaptations to the way they network, learn, lead and create value.

[email protected] blog: collabora6on-‐incontext.com

www.mercedgroup.com h:p://about.me/catherineshinners

www.linkedin.com/catherineshinners @catshinners

Skype: CatherinePaloAlto Palo Alto, CA +1-‐650-‐704-‐3889

Social Business Strategic Consul6ng and Services

Changing the World of Work, One Human at a Time, Change Agents Worldwide

Innovation by Design in Smarter Innovation: How Interactive Processes Drive Business Results, Katrina Pugh, editor, Ark

Workplace web

●  Growing knowledge work complexity

●  Rapidly changing environments ●  Geo-dispersed teams ●  Dynamic, shifting roles ●  Workers engage with 10-20

people/day ●  Network behaviors, digital skills

New performance perspectives

●  Empower frontline decision-making

●  Foster direct engagement for alignment, continuous improvement, innovation

●  Create environment for adaptability to change, collaborative work

Network Agency

NetWorker Skills

Social Structures

•  You’re the asset (Rich Profiles)

•  Activating social & knowledge capital

•  Emerging Skills & Competencies

•  New views on performance

•  Communities and knowledge networks

•  Working–Out–Loud •  Crowdsourcing

NetWorking

Working social

Navigating the enterprise

8

Perspective on identity Activate, expand one’s identity and contribution to the organizational network

Shutterstock/Milos Dizajn

IKNS4305-NetworkMindset

IKNS 4305-Network Mindset

Network Agency

People are ‘situated’ Job title

Job duties

Assignments

Reporting structure

IKNS 4305-Network Mindset 9

Job title ‘grade level’ emphasis Obscured–active role, history, background, range of tacit knowledge, social capital

Corporate Directory •  Jane Doe •  Program Manager •  3rd level down from VP of

Supply Chain •  Works in Los Angeles

Shutterstock/vajuariel

Emphasis on reporting-based ties Organizational identity

Ways we are known in the organization

Professional networked identity

10

Construct, groom identity

Network connections, awareness,

growth

Mobilize network

Cultivate social,

reputational capital

• Sequential account of assigned roles

• Your story about your roles

• Education • Licensing • Samples of your work

• Role-based recommendations

• Affirmations of your posted content

• Skills endorsements • Demonstrate

quality, robustness of network

• Publish, broadcast

• Social-sharing • Comments, likes

• Discussion forums

• Metrics • Affiliations

• Profile views • Prompted affirmations

• Assess connection impact • Aggregated prompts via email

• Search, research • Direct engagement

• Outreach to network • Activate with purpose

• Develop new connections • Re-invigorate

Shutterstock/Milos Dizajn IKNS 4305-Network Mindset

Rich profiles Assigned role – job position

Photo (important in global companies)

Claimed role - background, credentials Social role– member of communities, answers questions, reflects and

writes (blog), shares quick insights (microblogs) expertise based on experience (tags), exposes work products

Activities (posts, comments)

Social feedback (comments, likes)

Personal interests Links to external assets (LinkedIn profile, Twitter presence,

blogs, websites)

Develop connections to other employees (follow) 11

…and yet many people leave their profile on ‘mute’

New Social tools in organizations

12

Director of Corporate Social Responsibility

Director of Governmental Affairs

Preparing annual public CSR report Preparing vice president to accompany

governor of state on international trade mission

They both need to know about sustainability, labor and environmental practice in the company supply chain

shutterstock/cherylsavan shutterstock/hfng

Expertise Need

13

Manages the company’s supply chain sustainability processes •  As she works in a complex, rapidly evolving domain, she updates her

profile quarterly, describing the focus of work • blogs about key business challenges in supply chain sustainability, discusses where best practice and policy is headed with respect to suppliers

• posts information about industry consortiums that she participates in • shares video recordings and presentation files from industry speaking engagements

• tags her content, skills, expertise • links to her public facing presence – LinkedIn, Twitter

•  Her activity stream is rich with commentary and observations about her many trips to Asia-based suppliers (she’s in LA due to the frequency of travel to Asia)

•  She’s a member of the sustainability and innovation communities of interest/knowledge networks

Meet Jane Doe

shutterstock/bikeriderlondon

From org chart to network agent

profile

14

Form fill exercise

•  Connected, dynamic resource •  Launch point for knowledge

sharing, networking •  Reflects multi-dimensional

facets of roles, projects, experience

•  Supports talent discovery •  New corporate citizenship


Working Out Loud #wol

“Working out loud is working in an open, generous, connected way so you can build a purposeful network, become more effective, and access more opportunities.”

“Working out loud – a week under the stairs”

Jonathan Anthony, Tekay

WOL Ph.D thesis

Dennis Pearce Lexmark

“Working Out Loud = Observable Work + Narrating Your Work.” Bryce Williams, Eli Lilly

John Stepper Deutsche-

Bank

Catherine Shinners

Change Agent

Simon Terry Change Agents World Wide

Complex work process ●  Cross organizational ●  Email driven workflows ●  Fractured communication threads ●  Project artifacts not in flow ●  Versioning-quality control ●  High value meeting time for status,

issues tracking ●  Continuous improvement hampered by

buried knowledge

IKNS 4305-Network Mindset 17

Transparent conversational flow of work

Content awareness

and accessibility

Network-based group cohesion & connection

Knowledge building

• Robust profiles-greater context • Share updates (microblogs,

comments, social feedback • Subscribe, contribute to, leverage

discussion forums

• Visibility of work expands knowledge base, invites diversity of inputs

• Tacit knowledge more available as an artifact

• Transparently co-create content • Social feedback (comments, likes) • Connect content to work dialogue

tags, streams

• Content change awareness via streams, alerts, filters, tags

• Collective commentary

Shutterstock/Milos Dizajn

Working-Out-Loud – Dynamics of social collaboration

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Transparent conversational flow of work

Content awareness and

accessibility

Network-based Group cohesion & connection

Knowledge building

Project content visible to stakeholders, contributors

Project interac6ons in persistent stream

Contributors set alerts, filters for project content -‐discussion forum no6fica6ons

Team members with robust, rich profiles

People presence-‐ Project post or group area links to profiles of globally dispersed team

Interac6ve dynamics brings opportunity to elicit more tacit knowledge contribu6ons

Transparency yields rapid orienta6on, onboarding; without real-‐6me mee6ngs

Project groups can collec6vely observe content contribu6on -‐ avoids duplica6on, mis-‐6ming

Awareness of flow via content change or comment alerts, no6fica6ons

Group, team members ac6vate range of feedback, expressions, inputs, keep project momentum (likes, comments, micro-‐posts)

Network, social dimension of knowledge inputs visible

Conversa6on, work stream becomes a project ar6fact, i.e., problem solving in context

Project interac6on, problem-‐solving, new ideas both collec6ve and immediate

Expand, integrate social graph around project

Content linked with context

Knowledge base builds for next project

Spatial

Temporal

Visual

Relational

Informational


WOL in practice–focus on projects, complex work processes

Transparent conversation

al flow of work

Content awareness

and accessibility

Network-based Group

cohesion & connection

Knowledge building

Global business advisory & deal assessment for large technical services organiza6on

Global team members connect with one another for expert informa6on

Contributors set alerts, filters for content changes

Profiles, exper6se detail highlighted

Awareness of flow via content change or comment alerts, no6fica6ons

New team members have access to learnings from discussion forums, knowledge base

Conversa6on, work stream becomes a project ar6fact, i.e., problem solving in context

Knowledge base builds for next deal

Spatial

Temporal

Visual

Relational

Informational

Informa6on on rapidly changing market and deal structure models noted in shared group space

Discussion forums used to bring ques6ons, answers into transparent, persistent view

Transparent, visible conversa6onal thread for problem solving

Domain exper6se shared across group – advancing insight into deal development

Discussion forums tagged

WOL in practice – focus on knowledge building

sense-making

virtual collaboration

decision-making

cross-cultural competency

learning agility

computational thinking

social intelligence

design mindset

organizational awareness

problem solving

prioritization

NetWorker Skills

Community of Practice/Knowledge Network

Shared knowledge, best practice, advance domain knowledge

Team Collaboration Joint project work

Artifact development Combine expertise, skills

Network Collaboration Learnings, engagement within ecosystem

Insight and influence

Interest-based

Project or role-based

Reporting (hierarchy)

based

Inside organization

Wider world

You inhabit multiple collaborative contexts Nature of

ties

Team Collaboration Community Collaboration

Network Collaboration Crowdsourcing

Purpose - Motivation

Members of group known to one another – shared identify as part of a project focus – even though embedded in hierarchy, participants cooperate on equal footing

Shared identity around a topic or set of challenges

Set of relationships, personal interactions, connections among individuals who have a personal reason to connect.

Activity can be done by anyone who wants to from a large group Money, Love, Glory – can be all three

Type of learning

Problem solving, resource and idea sharing, clear task interdependencies, explicit timelines and goals, members

Expertise of practice within a domain Pre-articulated or validated reputation credentials

Quickly solve problems, share ideas, make future connections Reputation

Anonymity is often ok, no pre-defined credentials necessary Reputation may follow

Source of Learning

Sustained interactions across project timelines

Sustained partnership From access to the network From access to the network

Modality of learning

Formal – through experience of sustained interaction and artifact creation

Formal-experience of practice is a learning resource

Informal – through interactions Independent, hyperspecialization, micro-tasking

Primary value Explicit, applied, realized, Explicit, applied, realized, reframing Tacit, immediate, potential value Explicit, applied, realized

Secondary value

Tacit, immediate, potential value Tacit, immediate, potential value Explicit, applied, realized, reframing Tacit, immediate, potential value

Model Collective intent Collective intent Nodes and links Nodes and links

Collaboration framework – value and learning

Social roles in community

Create an environment where people can bring a multiplicity of approaches and roles Support people moving in and out of leader, active mentoring to lower profile roles

Sharer

lurker Writer

Creator Editor Connector

synthesizor

mitigator

negotiator

contextualizer

interloperinfovore

monitor !counselor

gossip

critic

expert broadcaster

re-broadcaster

Thanks to Thomas Vander Wal, Gordon Ross See Cathexis blog post:

The City is Experienced on our Feet: Social Business as the Urban Planning of Enterprise 2.0

Thank you

WOL Citations Bryce Williams, http://thebryceswrite.com/2010/11/29/when-will-we-work-out-loud-soon/ John Stepper, http://johnstepper.com/2014/01/04/the-5-elements-of-working-out-loud/ Catherine Shinners,http://www.collaboration-incontext.com/2014/03/a-significant-benefit-for-users-and-organizations-who-employ-social-collaboration-solutions-such-as-enterprise-social-network.html Dennis Pearce, http://www.informationweek.com/enterprise/social-business-demands-working-out-loud/d/d-id/1111277?

Image Credits Network Graph………………………………………..……………………………..…LinkedIn Maps Wire Art………………………………………………………………………………………….. Etsy Coworking Space………………………………………………………………………....Zonaspace Silo…………………………...……………..……………………………………...……...Ad Majorem Tailor………………………………………………………… ….Titiana Cueva, The Clothing Menu Social Collaboration graphic…………………………………………...Rick Falkvinge, Swarmwise Workflow Cartoon……………………….…………………………………………………….....Geoff Other images…………………………………………………………………… ………..Shutterstock

Network mindset mindsets, skills & social structures-2015

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Transcript of Network mindset mindsets, skills & social structures-2015