Network Management Software Copyright Unique Communications Solutions Inc. 2010 configuration and...
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Transcript of Network Management Software Copyright Unique Communications Solutions Inc. 2010 configuration and...
Network Management Software Copyright Unique Communications Solutions Inc. 2010
configuration and accounting modules overview
software, networks, and features
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networksabout Unique
> Privately Held, Small Business> Headquarters in Henderson, NV> Since 1984> Focus is providing telephone management systems to large enterprise customers> Customer base – 300+ Business, Higher Education, Federal, State, VA, Medical Facilities > Large customers with 150K-200K lines with over 80 Call Servers in a single database> Platinum Partners with Avaya> Developer Partners with Avaya, Cisco, and NSN> JITC Certified > Active IA Type Accreditation for US Navy
be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks
1. Simplified MAC for network owners and customers
• Multi Vendor Station Configuration• Switch & PBX Data Sync• Directory Management
2. Automate billing for Official and Unofficial customers
• Service, Cell, Call Record Billing (Official and Unofficial)• Vendor Media Management• Spending Analysis Reporting
3. Work flow for customer orders and troubles
• Work Flow Management• Work Orders & Trouble Tickets• Customer Portal Access for online Service Requests and
Trouble Reporting
4. Asset tracking and inventory management
• Cable Facility Tracking • Inventory Tracking (equipment & services)
accounting & configuration
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks
link2. Automate billing for Official and Unofficial customers
link3. Work flow for customer orders and troubles
link4. Asset tracking and inventory management
> Manage multiple communication servers and PBX’s (VoIP and TDM) through a single graphical interface
> Configurable templates and data fill controls
> Build custom scripts for unique set configurations through the cairs.net WOPR™ script engine
> Ensure database accuracy of network assets with cairs.net database through the Data Sync Center
> Track Cable, Directory, Billing, Equipment and Station data from a single screen
link1. Simplified MAC for network owners and customers
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networkscentralized access PBX and VoIP management
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks
> Automates monthly billing cycle from start to finish reducing or eliminating man power requirements
> Provides a unique portal login for Official (SMB) vs. Unofficial (residential style)
> Tracks charges for one-time, recurring, and call charges
> Offers customers with a call log dashboard that displays their call usage
> Manages payments, adjustments (credits and debits to accounts
> Contains customizable reports
link1. Simplified MAC for network owners and customers
link link link2. Automate billing for Official and Unofficial customers
3. Work flow for customer orders and troubles
4. Asset tracking and inventory management
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks
linklinklink
link
billing automation
collect billing data create-distribute-verify
analyze spending
• CDR/SMDR/AMA Billing Data
Switch/PBX Network
• Cell/Data/Call Charges
Vendor Media
• Labor & ServicesWork Orders
• One-Time & Recurring Charges
Equipment & Services
cairs.net
auto bill generation & distribution
Subscriber Portal bill
verification
Past Spending
Current Spending
Future Spending
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks
> Create custom work flows, on the fly or pre-canned
> Organize work load between multiple work centers
> Determine what users can update and what data they can view within the work flow process
> Offers Telephone Control Officers (TCO) and subscribers a web portal to submit and track work order requests and troubles
1. Simplified MAC for network owners and customers
link2. Automate billing for Official and Unofficial customers
3. Work flow for customer orders and troubles
4. Asset tracking and inventory management
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks
linklink
link
Work Flow Management
customer portal work flow with multiple work centers organized into time frames
• New Services• Change
Services• Move Services• Delete Servers
Work Orders
• Telephone Troubles
• Data Circuit Troubles
• Equipment Troubles
Trouble Tickets
cairs.net database
Inventory & PBX
Directory &
Facilities
billing
Time Frame 1 Time Frame 2 Time Frame 3 Time Frame 4
Help Desk SurveyInside PlantBilling
InventoryOutside Plant
QA
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks
> Track all equipment types> Serial numbers (Bar Code Scanner)> One-time/Reoccurring Charges > Total quantities, Stock Levels
(used/available)> Communication Server Data (VoIP &
PBX)> Ports in-use and available> Sets and Feature Inventory> Remote Secure Maintenance Access
(SMA)> Cable Data
> Cable Building Fill Percentages> Network Connectivity Route Tracking> MDF & IDF Tracking
1. Simplified MAC for network owners and customers
2. Automate billing for Official and Unofficial customers
3. Work flow for customer orders and troubles
link4. Asset tracking and inventory management
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks
Voice Network
CLI (Serial or IP) XML & File Transfer API
Subscriber & TCO Portal (Browser)
.NET Smart Client(Web Services Based)
cairs.net enterprise server application (CEDC)
Microsoft SQL 2008
WOPR (Scripting Engine) and UCE (Network Call Logging ) all API/WSDL are compiled into WOPR Language
Data Collection
Enterprise Applications
Cairs.net enterprise service (CES) Manager
Planned API
User Interface Apps
SSL, SSO or Forms Authentication
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networkssoftware & hardware
> cairs.net Smart Client – > Windows based PC – XP, Vista, 7 (installs in My Documents - light)
> Subscriber Portal > Browser based (IE, Chrome, Firefox ready)
> Cairs.net Enterprise Data Center (CEDC) & Enterprise Service Manager (CES):> Server OS - MS Server 2003 or 2008, IIS 6.0, .NET Framework 2.0, MS SQL
2005 or 2008, 1.5 GHz, 3.0 MB RAM, 100 Gig Hard Drive> Application Load Balancing and GEO-Redundancy supported
> WOPR & UCE> Server OS - MS Server 2003 or 2008, IIS 6.0, .NET Framework 2.0, MS SQL
2005 or 2008, 1.5 GHz, 3.0 MB RAM, 100 Gig Hard Drive
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networks.NET Smart Client
Rich UI Features:Ribbon:
Instant Search:
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networksWOPR™
> Interpretive language that compiles at run time enabling Communication Server development without having to update the enterprise software
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networksenvironment integration
Environment Switch/PBX E911 Operator Console
Security
Windows Server 2003/2008
Genband DMS100/CS2000
PlantCML T-Metrics JITC Certification
Windows XP/Vista/7 Avaya M1/CS1000 Redsky Amcom NMCI Certification
MS SQL Database Avaya BCM Xtend Conveyant PKI Enabled
IPv6 Enable Avaya S87xx/G3R, G3si
911-ETC Security Data Transfer (SSL)
Application Load Balancing
Cisco Call Manager Single Sign-on (SSO)
Database Clustering NSN & Siemens EWSD/HighPath
Geo-Redundancy Lucent 5ESS
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networksbilling & call accounting benefits
> Automate monthly billing cycle and reduce the time and hassle of distributing bills.
> Track one-time/recurring/call charges for calling cards, cell phones, equipment, circuits and labor. Save time and money by wrapping your arms around the total cost of operation, which is key to determing cost saving policy and strategy.
> Automate residential/student billing and save money without worrying that charges are slipping through the cracks.
> Allocate charges for a subscriber to multiple paying organizations and easily get the right organizations billed for the charges they are responsible for.
> Automate vendor media import and billing and save money through spending visibility, cost distributing, and eliminating vendor overcharging.
> Create greatest cost and usage reports and eliminate abuse by determining problem sources.
> Create comprehensive spending reports and analyze spending trends and vendor contract costs.
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networksset configuration
cairs.net Menu Feature Benefit
Set Management
Single user interface for all switch typesReduce knowledge & skill requirement to manage multi-vendor networks
Centralize PBX data into a single off-line database
Saves time by having a single database to see all your network assets and their configurations
Schedule a group of sets to be configured at a future date
Pre-plan major network changes to improve customer service and reduce down time
Track facilities (location/cable data), directory, equipment and charges
Provides a single place to take care of configuration, directory, and billing
Feature Templates
Set configuration templates containing set features and feature key-layouts
Speed up configuration and simplify complex configurations enabling non-technical staff to easily handle the work without extra training
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networksdata sync center
cairs.net Menu
Feature Benefit
Data Sync Center
One sync interface for networks with multi-vendor Communications Servers and PBXs
Unlock the value of your enterprise network by bringing your data into a single accessible data source
Data Sync Center
Stay in sync even if your network is managed by a third party
You still get accurate network data to support other mission critical projects like billing and inventory management
Data Sync Center
Schedule network syncsDon’t worry about remembering to run the syncs, cairs.net will do it for you
Data Sync Center
Create rules for how and when data is synced
This way you can determine when you want to review the out of sync data before it updates cairs.net
SwitchesCreate equipment reports for each PBX
Easily see what you have and where
Network Management Software.be unique Copyright Unique Communications Solutions Inc. 2010
overview
make up
features
networksConnectivity management
cairs.net Menu Feature Benefit
Equipment & Services
Create inventory tracking policies for managing items by serial number or item quantity Manage a wide variety of items in the way that you need
Determine the unit and recurring cost for equipment and services Integrates inventory into the orders, trouble, billing, and configuration records
Track stock and fielded equipment quantities Keep tabs on your investment for management and modernization projects
Facilities Maintain site to site cables and cable ranges for buildings, terminals, and manholes
Reduce labor costs through accurate cable data and empower modernization planning (moving to VoIP)
Connections
Create unlimited cross-connects for Sets and Circuits Track what is in the field without hassling software tracking limitations
Logical cable checking during the assignment process to ensure facilities are not assigned to locations that don’t have them
Save your cable records from destruction by keeping them intact over time and reduce common user error
Building Cable service and fill percentage reports Understand who is effected by service outages and easily view your facilities expansion capacity
Circuits Track T1’s, Microwave, Fire Alarms, Data Circuits Wrap your fingers around all of your telephony infrastructure for billing and service calls
be unique Copyright Unique Communications Solutions Inc. 2010
Shawn VanderhovenDirector of Sales and Product Management
Desk: 702.216.0266Cell: [email protected]
Thanks for your time.