Corporate OverviewCorporate Overview

NDI At-a-GlanceNDI At-a-Glance

• Privately-held, profitable

• Founded in 1994

• Headquartered in Oldsmar, FL (Tampa Bay area)

• Delivers customized networking solutions to support multi-vendor data, converged voice and wireless networks

• National and international presence

– 135 technicians, engineers, and project managers on staff

– Thousands of additional field staff available through contracted NDI Authorized Service Provider partners

Network Dynamics, Inc. (NDI) specializes in

delivering comprehensive network solutions

throughout North America and in most major markets

worldwide.

Comprehensive Service SolutionsComprehensive Service Solutions

• Implementation Services

• Network Support Services• Logistics Services• Custom Maintenance Services• Partner-branded Maintenance

Offerings• Managed Services

Data | Voice | Wireless | Data | Voice | Wireless | SecuritySecurityData | Voice | Wireless | Data | Voice | Wireless | SecuritySecurity

Services for a Total Lifecycle SolutionServices for a Total Lifecycle Solution

ProductsProducts Supported

• 3Com• Cisco Systems• Enterasys• Fluke Networks• Nortel Networks• Avaya

• APC• Adtran• Extreme Networks• Siemens• BelAir Networks• And, more...

Extensive experience on a wide-range of multi-vendor equipment from Extensive experience on a wide-range of multi-vendor equipment from leading data, voice, IPT, security, and wireless equipment manufacturersleading data, voice, IPT, security, and wireless equipment manufacturers

Legacy/EOL Equipment Support for Cisco, Nortel, Siemens, Legacy/EOL Equipment Support for Cisco, Nortel, Siemens, Racal-Milgo, Timeplex, Paradyne and more…Racal-Milgo, Timeplex, Paradyne and more…

Customers ServedCustomers ServedSuccess in PartnershipsSuccess in Partnerships

NDI has a proven track record in delivering mission-critical services to NDI has a proven track record in delivering mission-critical services to Fortune 500 companies worldwideFortune 500 companies worldwide

Single Point of Contact and AccountabilitySingle Point of Contact and Accountability

World-Class OperationsWorld-Class Operations

People, Processes & Systems

• Managed Service Center (Oldsmar, FL)

– 24x7 Technical Support

– Network Operations Center

• Hundreds of Remote Logistics Centers

• Thousands of onsite field engineering resources

CapabilitiesCapabilities

7x24 Availability7x24 Availability

Remedial MaintenanceRemedial Maintenance

Real Time Network Real Time Network MonitoringMonitoring

Performance Mgmt & Performance Mgmt & Capacity PlanningCapacity Planning

Partner CoordinationPartner Coordination

Project ManagementProject Management

ImplementationsImplementations

Spares & LogisticsSpares & Logistics

Problem Problem ResolutionResolution

Problem Problem DeterminationDetermination

Technical SupportTechnical Support

Single Single Point of Point of ContactContactSupportSupport

NDI Services PortfolioNDI Services Portfolio

Worldwide CoverageWorldwide Coverage

Logistics ServicesLogistics Services

• Field Spares Management & Logistics– Inventory depots worldwide

– 7 x 24 Four hour response Nationwide*

– All major & minor airport geographies covered

• Installations, Deployment & Project Management

• 7 x 24 call handling

• 7 x 24 Technical Support

• Field technicians & remedial maintenance

*Less than 5% of Zip Codes not covered.

Vendor Vendor TAC SupportTAC Support

NDINDIManagedManagedServiceServiceCenterCenter

Using the TechnologyUsing the TechnologyShared Support & Escalation ModelShared Support & Escalation Model

CustomersCustomersPSTN

InboundSupport

Requests

Secure Web AccessTo Tickets/ Call History

Virtual IP Telephony EnablesDistributed Resources

Partner Support Partner Support

NDI RemoteNDI RemoteTechniciansTechniciansNDI RemoteNDI Remote

TechniciansTechniciansNDI RemoteNDI RemoteTechniciansTechniciansNDI RemoteNDI Remote

TechniciansTechniciansNDI RemoteNDI RemoteTechniciansTechnicians

Escalation and/or

Overflow

VPN

InternetPortal

Field ServiceField Service

Logistics &Logistics &PartsParts

CustomersCustomers

Remote Logistics Centers• Depot Repair• Replacement Parts On Site • Within 4 hours

Managed Services Center• Network Monitoring & Management• 7X24 Remote Diagnostic Support• On-Line Problem Resolution• Tier 2/3 Field Technician Support

Service DeliveryService DeliveryService DeliveryService Delivery

Support ModelSupport Model

Efficient use of personnel & spares pool

On-Site Field Engineer Support• Multiple Technical Pools & Specialties• Numerous Service Delivery Partners• Nationwide Support

Collaborating with NDI = SuccessCollaborating with NDI = Success

• Financially stable – Consistently profitable and debt free

• Experienced– Seasoned management– Broad industry expertise

• Strong service portfolio– NDI’s services augment and extend your

capabilities to differentiate your business• Service delivery investment

– Unique variable cost model– Advanced technology and systems– Tactical processes and stringent SLAs– Ubiquitous coverage (nationwide & most

international markets)• Partnering culture

– Proven track record of delivering services through partners

Thank YouThank YouSee us at www.ndiwebsite.com