NetTech Solutions Microsoft Outlook and Outlook Express Lesson Four.
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Transcript of NetTech Solutions Microsoft Outlook and Outlook Express Lesson Four.
![Page 1: NetTech Solutions Microsoft Outlook and Outlook Express Lesson Four.](https://reader036.fdocuments.in/reader036/viewer/2022062315/5697bf911a28abf838c8e4aa/html5/thumbnails/1.jpg)
NetTech Solutions
Microsoft Outlook and Outlook Express
Lesson Four
![Page 2: NetTech Solutions Microsoft Outlook and Outlook Express Lesson Four.](https://reader036.fdocuments.in/reader036/viewer/2022062315/5697bf911a28abf838c8e4aa/html5/thumbnails/2.jpg)
NetTech Solutions
Exam Objectives
• Configure and troubleshoot Microsoft Office applications
• Configure and troubleshoot Microsoft Office Outlook Express
• Resolve issues related to Outlook Express features
• Resolve issues related to customizing an Office application
• Resolve issues related to customizing Outlook Express
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NetTech Solutions
Lessons in this Chapter:
• Configuring E-Mail Accounts• Configuring Newsreader
Settings• Maintaining Outlook• Troubleshooting Outlook• Resolving Common User
Requests in Outlook
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NetTech Solutions
Understanding E-Mail Protocols
• Post Office Protocol 3 (POP3)• Simple Mail Transfer Protocol
(SMTP)• Internet Message Access
Protocol (IMAP),
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NetTech Solutions
Creating Accounts
• Microsoft Outlook 2003 or Outlook Express uses a wizard for setup
• Accounts may be with:– Microsoft Exchange Server, – POP3, – IMAP, – Hypertext Transfer Protocol
(HTTP)
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NetTech Solutions
Setting up Outlook
• POP3 Account
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NetTech Solutions
If an Error Occurs
• Double check the information you entered for User, Login, and Server information.
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NetTech Solutions
Configuring Advanced E-Mail Account Settings
• By clicking the more settings button
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NetTech Solutions
Advanced has Four Tabs
• Note table 4-1 on pages 4-7,8
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NetTech Solutions
Connecting to an Exchange Server Account
• You must know the name of your exchange server
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NetTech Solutions
Working with Address Books and Messages
• Outlook offers to import mail, addresses, and mail account settings from an existing e-mail application
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NetTech Solutions
Importing Address Books and Messages
• Open Outlook. On the File menu, click Import And Export.
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NetTech Solutions
Import Data From Another Program Or File,
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NetTech Solutions
Exporting Address Books and Messages
• Backing up an address book or a message
• Save the file as one of the following:– Comma-Separated Values (DOS)– Comma Separated Values (Windows)– Microsoft Access– Microsoft Excel– Personal Folder File (.pst)– Tab-Separated Values (DOS)– Tab-Separated Values (Windows)
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NetTech Solutions
Exam Tip
• For the exam, be sure you know the programs and formats from which Outlook and Outlook Express can import and those to which they can export.
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NetTech Solutions
Note
• Real World Backing Up Outlook– Page 4-14
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NetTech Solutions
Using Outlook Express
• Creating a POP3 or IMAP Account
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NetTech Solutions
Mail Server Properties
• Five Tabs
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NetTech Solutions
Testing and Troubleshooting
• In Outlook Express, send a test email to your address.
• To configure use:– Tools > – Accounts >– Mail tab– Select the account– Properties >– General tab verify user information
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NetTech Solutions
Practice:
• Set Up and Configure E-Mail Accounts
• Page 4-18
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NetTech Solutions
Configuring Newsreader Settings
• Setting Up Outlook News as the Default News Client– Customize– Add News by
Dragging it to theGo menu on themenu bar
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NetTech Solutions
Adding a Newsgroup
• Open Outlook, click Go, and choose News.
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NetTech Solutions
Common Newsgroup Service Calls
• Blocking Senders and Unwanted Messages– open a message from the sender to
block– Click Message, and click Block Sender.
• Resolving Send and Receive Errors– Send and receive errors can be caused
in a variety of ways, including misspelled news server names, server time-outs, problems with passwords, and problems with ISP settings.
– Listed on page 4-27 are some common problems and solutions:
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NetTech Solutions
Viewing Newsgroups Without Subscribing
• Type A Question For Help
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NetTech Solutions
Practice:
• Configure Newsreader Settings – Page 4-29
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NetTech Solutions
Maintaining Outlook
1. In Outlook, click Tools, and click Options.
2. In the Options dialog box, click the Other tab.
3. Select the Empty The Deleted Items Folder Upon Exiting check box.
4. Click OK to close the Options dialog box.
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NetTech Solutions
Outlook Options
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NetTech Solutions
Emptying the Deleted Items Folder on Exit
• On the Other tab
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NetTech Solutions
Auto Archive
• On the Other tab
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NetTech Solutions
Mailbox Cleanup
• Users can easily manage the size of their mailboxes and improve the overall performance of Outlook.
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NetTech Solutions
Mailbox Cleanup
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NetTech Solutions
Exam Tip
• Learn the options that are available to you in the Outlook Mailbox Cleanup feature.This is valuable information on the exam and in the real world.
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NetTech Solutions
Junk E-Mail Options
• Five Tabs
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NetTech Solutions
Caution
• If junk e-mail levels are set to High, most junk e-mail will be caught, but some valid mail might be caught as well. Be careful when choosing this setting, and make sure that important contacts are configured as safe senders.
• You can also Block HTML Content in Outlook
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NetTech Solutions
Practice:
• Configure Outlook Maintenance Settings– Page 4-37
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NetTech Solutions
Resolving an Incorrect Name or E-Mail Address
– If any typographical errors– if the user changed departments– if the user wants replies to go to a
different e-mail address– if the user has independently made
changes
• Can be changed in Tools > E-Mail Accounts
• Common Interface Problems– Table 4-2
• Page 4-41
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NetTech Solutions
Outlook Interface
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NetTech Solutions
Practice:
• Test Outlook 2003 Account Settings– Page 4-42
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NetTech Solutions
Resolving Common User Requests in Outlook
• Leaving a Copy of E-Mail on the Server– Tools– Options > Mail Setup tab– E-Mail Accounts,– View Or Change Existing E-Mail
Accounts– select the e-mail account to configure,– Change– More Settings.– Advanced tab,– Select the Leave A Copy Of Messages
On The Server check box,
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NetTech Solutions
On Server Check box
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NetTech Solutions
Exam Tip
• You will notice that particular attention has been paid in this chapter to configuring mail client software to leave a copy of messages on servers for users who check mail from more than one location.
• Remember how to configure this option in Outlook and Outlook Express.
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NetTech Solutions
Configuring Composition Options
• This includes:– Formatting, – Spelling and grammatical editing,
and – Creating signatures.
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NetTech Solutions
Composition Options
• Message Format
• Stationary• Signatures
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NetTech Solutions
The .iaf File
• Internet Accounts file:– Used to back up and store
information about the mail folders and mail and news account settings for a single Outlook Express identity.
– It will not store subscribed newsgroup information, message rules, or blocked senders, and will not retain information about custom toolbars.
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NetTech Solutions
Practice:
• Resolve Common Outlook User Requests– Page 4-47
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NetTech Solutions
Summary
• Case Scenario– Page 4-50
• Troubleshooting Lab– Page 4-51
• Chapter Summary– Page 4-52
• Exam Highlights– Page 4-53