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Transcript of Netiquette
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Business Netiquette
and
Dallas Bragg, Director of Recruiting and
Training
Mountain State University
February 17, 2010
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Why Netiquette?
“Originally designed as a tool of
convenience, email has now become an
overused and often abused
communication choice that carries a hefty
cost in terms of inefficiencies,
misunderstandings, and potential
litigation.”
--Debra Hamilton
www.businesslunchandlearn.com
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$450,000
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Wasted
Time
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This is a real email chain:
To: Dallas Bragg
From: Susie Q
Subject: <blank>
The meeting will
be tomorrow
to discuss the
big event
coming up in
April.
Thank you,
To: Susie Q
From: Dallas Bragg
Re: Clarification of
Meeting
Susie Q,
Thank you for inviting
me to the meeting
tomorrow, however
could you please
clarify:
1) The time
2) The place
3) The subject
Thank you,
To: Dallas Bragg
From: Susie Q
Re: Clarification of
Meeting
Dallas,
The meeting is at 9am.
Thank you,
And it went on
from there!
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Common Mistakes:
Which is your pet peeve?
Which is your bad habit?
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Emoticons
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What did we do before it?
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Reply to All
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Flaming Emails
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ALL CAPS
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Acronyms/Abbreviations
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Fonts
You will really annoy EVERYONE who
reads an email like this.
It really doesn’t matter if it is
REALLY FUNNY
Or not.
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Unnecessary Subjects
Some examples I’ve seen:
• Hope you are sitting!!!!!!!!!!!!!!!
• You will never believe this!
• Hey
• She is such a bi#@$!
• You must read this NOW!
• Can you review this before I send it? (sent
to someone else before sending to me)
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Chains and Jokes
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CC, Bcc, and Fwd
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High Priority!
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Emailing/Texting During
Meetings
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Correspondence
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About Emails
They are not
documents; readers
want the information
right away!
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Example
For Your Information
• Subject Announcement
• First Outcome
• Second Outcome
• Goodwill Close
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About Emails
Write your email
as if it will be
skimmed!
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Example
Summary of a Conference Call
• Subject Announcement
• Declaration
• Subject Area
• Facts
• Goodwill Close
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About Emails
Simplify and Use
Positive
Language.
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Example
Refusal to Participate
• Subject Announcement
• Praise
• Refusal
• Goodwill Close
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About Emails
Hold the Fancy
Vocabulary,
Keep the Tense Simple,
and
Watch the Indents.
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Example
Change in Policy
• Subject Announcement
• Obligation
• Former Policy
• Current Policy
• Required Step
• Goodwill Close
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Let’s Practice!
Problem in the office
• Subject Announcement
• Situation
• Complication
• Solution
• Goodwill Close
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Let’s Practice!
Motivating an Employee
• Subject Announcement
• Confidence
• Comparison
• Advice
• Goodwill Close
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Tips and Tricks
• Always, always, always:
– Use spell checker
• Spelling and grammar!
– Proofread
• Content, tone, structure
• Consider the reader
– Objectives, casual or professional?, will this be
shared with others, length of time with company,
any previous flames?, etc.
• Emails are legal documents!
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Sometimes You
Just Need to Pick
up the Phone!
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