[Case study] Netflix steals the show with the 13-20 year old
Netflix Case Study
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1997 2000 2003 2005 2007 2009
Reed Hastings and Marc Randolph co-found Netflix to offer online movie rentals
1999 2002 2004 2006 2008 2010
1997 2000 2003 2005 2007 2009
Netflix launches the subscription services, offering unlimited rentals for one low monthly subscriptions
1999 2002 2004 2006 2008 2010
1997 2000 2003 2005 2007 20091999 2002 2004 2006 2008 2010
Netflix launches personalized movie recommendation system that uses Netflix members’ ratings to accurately predict choices for all Netflix members
1997 2000 2003 2005 2007 20091999 2002 2004 2006 2008 2010
May, 22: Netflix makes IPO of 5,500,000 shares at $15.00 per share on Nasdaq. Total Members: 600,000
Dec, 31: Netflix ends 2002 with 857,000 members, up from 88% in 2001
1997 2000 2003 2005 2007 20091999 2002 2004 2006 2008 2010
Netflix launches Netflix prizes, promising $1MM to the first person/team who can achieve certain accuracy goals in recommending movies based on personal preferences. The company releases 100MM anonymous movie ratings ranging from 1to 5 stars, the largest such data ever released.
1997 2000 2003 2005 2007 20091999 2002 2004 2006 2008 2010
Netflix partners with consumer electronics companies to stream on the Xbox 360, Blu-ray disc players, TV set-
top boxes and the Apple Macintosh computer
Netflix announced partnership with Starz Entertainment
1997 2000 2003 2005 2007 20091999 2002 2004 2006 2008 2010
Netflix partners with consumer electronic companies to stream on
the PS3, internet TVs (Apple TV) and other Internet connected
devices
Netflix awards the $1 million Netflix Prize to the "BellKor's
Pragmatic Chaos" team of seven researchers from four countries; over three years the contest has
attracted more than 40,000 teams from 186 countries
1997 2000 2003 2005 2007 20091999 2002 2004 2006 2008 2010
Netflix is available on Apple iPad, iPhone and
iPod Touch, the Nintendo Wii, and other
internet devices
Netflix announced partnership with
Paramount Lions Gate and MGM
Netflix launches in Canada
Netflix went on to launch throughout Latin America, the Caribbean, UK and Ireland in 2011 and 2012. In Mar 2011, Netflix was also named one of Fortune Magazine’s “50 Most Admired Companies”
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 -
5,000
10,000
15,000
20,000
25,000
30,000
456 857 1,487 2,610
4,200 6,300
7,500 9,400
12,300
20,000
23,600
27,000
Membership in '000
• Unique Customer Experience through Personalized Recommendation System – CineMatch™
• Business Objective: Maximize member satisfaction and month-to-month subscription retention
• Business Rationale: Maximize consumption of video content (maximizing value from existing inventory)
Reduce Cost
Maximize Profit -
Subscribers
• Unique Selling Point–No Late fees–Fast Delivery–Pre-paid return envelopes–Over 100,000 selections
1.Return at your convenience
2. Customized Experience
• The Long-Tail Advantage–Wide selection of obscure titles–30% of Netflix rentals were the
latest blockbusters against 70% of video rental stores–Partnership & Tie-ups with Major
Studios
Customers
Studios
CineMatch
Orders based on CineMatch Recommendations
RecommendsTo Customers
GivesRatings
Netflix provides value to both customers and suppliers