NetBoss Technologies Integrated Service Assurance · NetBoss Technologies Integrated Service...
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NetBoss Technologies Integrated Service Assurance
Overview
Your Service Assurance Partner
Key Features
•Convergentservicemanagement
•Comprehensiveelementandtechnologysupport
•Flexible,scalable,provensolution
•Lowlife-cyclecost
•Solidprojectmanagementandintegration
•Best-in-classpartners
•Integratedturnkeysolution,deliveredandinstalled
Managing Critical Path of Service
Overthelastdecade,networkoperatorrequirementshavechangeddramatically.Itisnotenoughtodaytosimplymonitorandmanagethenetwork.Enhancedservicessuchasbroadbanddata,VoiceoverInternetProtocol(VoIP),videoandon-demandservicesrequirenetworkengineerstoplan,predictandproactivelymanageservices.Sothefundamentalobjectiveofnetworkmanagement–topredict,preventandrepairservice-affectingconditions—ismorecriticalthanever.orthroughputinformationatscheduledintervals.
Evenoneoccurrenceofserviceinterruptioncanhavedireconsequencestothereputationandrevenueofaserviceprovider.NetBossTechnologiesdeliversServiceAssuranceforuninterruptednetworkperformance.Itdoesthisbyprovidingsuperiorsituationalawarenesscapability,servingasthecornerstoneofyourplantopreempt,respondtoandresolvenetworkissues.ChooseNetBossTechnologiesIntegratedServiceAssurancetoloweroperationalcostswhileimprovingQualityofService(QoS).Manageeverythingfromlegacyequipmenttonext-generation,IP-basednetworkinfrastructureandservices.NetBossTechnologiesdeliversascalablefuture-proofsolutionforconvergentserviceproviders.ThemovetoIP-basedNextGenerationNetworks(NGN)servicesinthecommunicationsindustryisaccelerating.Tosupportthistransformation,theindustry’snetworkmanagementparadigmhasshiftedfromtraditionalinfrastructuremanagementtoServiceAssurance–themanagementofnext-generation,multi-vendor,multi-protocolconvergedinfrastructureandtherevenue-generatingcomponentofnetworkservicesandtheircustomers.Whilenetworkelementanddomainmonitoringremaincriticallyimportant,today’sQoScommitmentsrequireaclear,real-timeviewoftrafficandperformancetoensureend-to-endservicesaredeliveredtothecustomer–attheQoSpromisedintheServiceLevelAgreement(SLA).ServiceAssurancecombinesfaultandperformancemanagementwithprobes,workforceadministrationandservicemanagementtoenableoperatorstomanageservicequalityandproactivelycorrectproblemsbeforetheysignificantlyaffectthecustomer.Ourcombinationofsuperiorsoftwareproducts,best-in-classsolutionpartnersandrock-solidprojectmanagementandprofessionalservicesensuresyourinvestmentisprotectedandflexible.
www.netboss-technologies.com
www.netboss-technologies.com
Thesefaultandperformancefunctionsarestillrequired—andwillberequiredinthefuture.Butcorrelatingprovideddatatomeaningfuldecision-supportintelligenceisthenewgoal.ThiscorrelationcapabilitysetsNetBoss’IntegratedServiceAssuranceapartfromotherserviceassurancesolutions.Byaddingnetworkprobes,serviceinventory,topologycorrelationandreal-timeperformancevisibility,wecanplan,manageandrepairend-to-endserviceseffectively.
ToeffectivelymanagecomplexNGNsthisway,youmustfirstconsiderhowmanagementoftheconvergedNGNdiffersfromthatoflegacynetworks.IntheNGN—fromthephysicallayerallthewaytotheapplicationlayer—networkoperationsmustbeabletoviewthehealthandstatusofalllayersandinfrastructureinvolvedintheend-to-endserviceoffering:
•Servicequality—keyperformanceindicators/keyqualityindicators(KQIs/KPIs)
•ServiceImpactAnalysis/ServiceLevelAgreement
(SIA/SLA)
•Infrastructurehealthandstatus
•Networkandapplicationsperformanceandprobes
•Inventory
•RootCauseAnalysis
•Usage
Inaddition,youmustaddmanagementofcustomerpolicycontractsorSLAs.Indoingso,theeconomicimpactandmoment-to-momentaccountabilityofnetworkoperationsandengineeringincreasesdramatically.
AddressingServiceAssurancefromthistotal,layeredperspective,asNetBossTechnologiesdoes,istheonlywaytoprovidetrueservicequalitymanagement(SQM).Withmorethan200customersworldwide,NetBossTechnologieshasbroad,time-testedexperienceandtechnologyrequiredtoprovideatotalintegratedserviceassuranceOSS(OperationsSupportSystem)solutionforservice-orientedNGNs.
InadditiontoourcoreNetBossXT®architectureandapplication-specificmodules,weworkwithbest-in-classtechnologyandsolutionvendorstodeliveranindustry-leading,optimizedintegratedServiceAssuranceOSSsolutionthatistailoredtomeetyourspecificneeds.
Strong Values, Strong Economics Flexible, Scalable, Proven Solution
NetBossTechnologies’IntegratedServiceAssuranceSolutionisaprovensolutionbasedonNetBossXTsoftwareandasuiteofnetworkmanagementtoolsusedbyleadingtelecomserviceproviders.Theseprovidersareequippedwithtechnologiestobetterservetheirowncustomersthroughcomprehensivenetworkmanagement,SIAandautomatedSLAcapabilities,aswellastheexperienceanddisciplineofNetBossTechnologiesinservingasasystemsintegratorandprovidingoperationscentermanagementservices.
Whetherit’smanagingfixedormobileaccess,transport,coreswitching,servicedeliveryandservicemanagementsystems,NetBossXTdoesitallfromasinglesystem.NetBossTechnologieshastheproductsandexperienceyouneedtomanageemergingtechnologiesandservices,suchasVoIP,MPLS,3GMobile,WiMAX,MetroEthernetorLayer2/Layer3VPN.WithNetBossXT,youdon’thavetoworryaboutthenextwaveoftechnology–you’reready.
Future-Proof, Low Life-Cycle Cost
Ifyouareaserviceprovider,youappreciatethechallengeofplanning,implementing,managingandmaintainingareliableandprofitablenetwork.Youwanttoday’sinvestmenttodemonstrateasignificantreturnwhileprovidingforalowlife-cyclecost.
Overview
NetBossTechnologiesIntegratedServiceAssurancesolutionsaredesignedtoprovidethelowestcostofownershipoverthelifeofasystem.Fromlegacytonext-generation,ourcustomerscanfeelconfidenttheirserviceassuranceinvestmentwillsupportinfrastructureandservicestodayandtomorrow.NetBossTechnologiesisanactivememberandparticipantofkeyindustrystandardsorganizations,ensuringeaseofintegrationandinteroperabilitywithothernetworkelementsandmanagementsystems.
NetBossTechnologiesIntegratedServiceAssurancesolutionssupportnetworkscalingfromjustafewnetworkelementstomuchlargernetworkssupportingtensofthousandsofnetworkelements.NetBossXToffersflexible,scalable,cost-effectivemanagementsolutionstailoredtocustomerneeds.Oursolutionsarepackagedintobuildingblockssotheyscaleoptimally,flexiblyandmodularly.Theycangrowasyournetworkgrows.
Doyouneednewinterfacesfornewequipment?NetBossXADE™isanoptionaltemplate-basedGUIagentdevelopmenttooltobuildmanagementinterfacesquicklyandeasily.Anyagentorinterfaceyoubuildisyourstobeginusingwithoutadditionallicensingfees,soyourlong-termoperationsandmaintenancecostsarereduced,andreturnoninvestmentisdramaticallyimproved.
Comprehensive Integrated Service Assurance Portfolio
•ServiceManagement
– Infrastructurehealthandstatusmonitoring
– Networkandapplicationperformancemanagement(KPI)
– Customerexperienceandservicelevelmanagement(KQI)-ExecutiveDashboard
– TroubleTicketingandReporting-InventoryManagement-PolicyManagement
– Eventcorrelationandanalysis
•Turnkeyprojectmanagementandservices
•Operationsconsultingandre-engineeringservices
•Interfacedevelopmenttoolkit
•Globalcustomerserviceandsupport
•NOCManagedServices
Professional Services: Not Just a SolutionAtNetBossTechnologies,wesupportourtechnologysolutionswithworld-classexpertiseandyearsofexperi-encein:
•Planning,deployingandmanagingnetworksjustlikeyours
•Transformingnetworkcomplexityandnetworksintransitionintosimplified,moreeasilymanageablerevenue-generatingresources
•Tailoringsolutionstoyourspecificenvironment
TheNetBossapproachisnotjustasolution:itisaturnkeyapproachtotelecommunicationsservicemanagement,encompassingthesolution,consulting,outsourcingservicesandsupport.Ourapproachisverydifferentfromvendorswhosegoalismerelytosellaproducttoyou.Ourteambecomespartofyourteam,focusingonyourconcernsandyoursuccess.
WithNetBossTechnologiesastheprojectlead,youareensuredasinglepointofcontact,asinglepointofresponsibilityandatightlyintegratedapproachforvalueandperformance.
NetBossTechnologiesProfessionalServicesinstallsandintegratesServiceAssurancesolutions,ensuringtopknowledgeandqualityisbuiltinforyou.Wefeelstronglyaboutownershipandaccountability.Wedesign,scope,implement,integrateandsupportourownsolutions.
www.netboss-technologies.com
Overview
www.netboss-technologies.com
Project Management and Integration
Basedonworkwithgovernmentsworldwide,NetBossTechnologieshasbuiltasolidtrackrecordinprojectmanagementandsystemsintegration.Thisenablesustofulfilldemandsforcriticaltechnologyandserviceseveninthisexactingsector.
Ourprojectmanagershavegonethroughrigorousandcomprehensiveformalprojectleadershiptraining.Thisensuresastrongmanagementapproachwithsoundfiscalperformance.NetBoss’strackrecordinon-timedeliveryandperformanceiswellregardedintheindustry.
Finally,ourbest-in-classpartnersprovidethekeytechnologiesandcompetenceneededtocompleteandenhanceourServiceAssuranceportfolioandcustomizedsolutions.Ourpartnersaddprovenvalueandensureourcustomersareinvestinginthebestpossiblesolutions.
NetBoss XT: State-of-the-Art, Web-based Core Software
CoretoNetBoss’ServiceAssurancesolution,NetBossXTisbasedonopenstandardsdevelopedbyTMForumandDistributedManagementTaskForce.NetBossXTallowsyoutomodelyournetwork,monitoritsnetworkelementsinreal-time,establishsystemconnectivityacrossadistributedenvironmentandperformaccountmanagementandadministrativetasks.
Itusesstate-of-the-art,object-oriented,Web-basedtechnologytoprovideuniformityoflookandfeelacrossallapplications.Theseapplicationsarescalable,cross-platformandsupportawiderangeofnetworktopologies,aswellasdistributednetworkarchitectures.NetBossinterfacesarebasedonopenstandardsmanagementinterfaceprotocolsincludingSNMP,CORBA,XMLandTL1.ThepublishedAPIsalsofacilitateeasyintegrationwiththird-partyapplications,elementsandelementmanagersReporting
TheReportingcomponentoftheNetBossTechnologiesServiceAssuranceSolutionfeaturesaturnkeyreportingstructurethatcommunicateswithmultipleOSSsandaccommodatesdistributedservers.ThereportsaredesignedbyanadministratorandpublishedtotheWeb.Also,Webreportsareprovidedonascheduledbasisandincludeuserandgroupsecurity,aswellaspersonalizedreports.IteasilyintegrateswithourotherIntegratedServiceAssurancesolutionsuiteofapplicationstoprovidecontext-sensitive,user-definedreportsbasedonnavigationandselectionfrommenus.Also,thereareOracledatabaseviewoptions,storedproceduresandaWebserverforbrowser-basedreports.Trouble Ticketing
TheTroubleTicketingcomponentofourServiceAssuranceSolutionprovidessupportforresourceandserviceimpactresolution.Thesystemsupportsbothautomatedandmanualcreationandupdateoftroubletickets,withanindustrystandardOSS/JinterfacetotheFaultManagementcomponent:
•Automated–whenaneventoccurswithinthenetworkthatmatchescertaincustomer-definedcriteria,thesystemautomaticallyopensaticket
•Manual–anoperatorcanopenaticketbysimplyclick-ingtheevent.Alleventparameters,suchasresource,sub-resource,severity,messageanduser-definedcustomdata,areautomaticallypassedtothesystem
Overview
www.netboss-technologies.com
Fault Management with Topology-based Correlation
TheFaultManagement(FM)componentoftheServiceAssuranceSolutionhasarobustalarm,resourceandtopology-basedcorrelationenginethatisoptimizedforeachfunctionalarea.Thisapproachissuperiortotraditionalrules-basedcorrelationenginesinthatthestatepropagationmechanismsandconnectivityinformationalreadyexistinsidethesysteminanautomaticallybuiltandmaintainedtopologymodelthataccuratelyreflectsthestructureoftherealnetwork.TheFMcomponentcollectsfaultandstatusinformationfromtheelementsandelementmanagers–continuouslycollecting,processing,presentingandreportingonthenetworkfaultstatusandutomaticallyestablishingdependenciesandimpactforanyevent.TheFMcomponentperformsServiceManagementbycorrelatingnetworkeventstoservicesimpactedacrossmulti-vendornetworkelementsandelementmanagers.
See Network Management from your Customer’s Point-of-View
Proactive Management
Today,serviceprovidersoffermoreservicesthanever.Atthesametime,theyarechallengedwithgrowingtheirsubscriberbaseandrevenuesindifficulteconomies.Proactivelymanagingservicestomaximizecustomerexperience,maintaincustomerloyaltyandenhancerevenuehasbecomeincreasinglycriticaltoproviderbusinessplans.Tomeetthesegoals,serviceprovidersuseSLAstoguaranteethelevelofservicequalitytocustomers.Servicequalitymanagement(SQM)delineatesmonitoringservicequalitytoensureservicequalityconformstotheSLA.
NetBossTechnologieshasrespondedtothischallengebytakingserviceprovidersbeyondjustnetworkmanagementtothehigherlevelofServiceAssurance.Withthisrichsetofstandardandoptionalservicemanagementresources,youcanimproveservicequalityandcustomerexperienceandenjoyanewlevelofvisibilityintoyourongoingconformancetoservicelevelgoals.
Performance Management
ThePerformanceManagementcomponentofIntegratedServiceAssurancesimulatesnetworktraffic.Intelligentprobescollectandanalyzeperformancedatafromnetworkedresources–processing,correlatingandpresentingdefinedkey-performanceandqualityindicatorsandQualityofExperiencemetricsandSLAstatus.
Theperformancemanagementenginecollectsandprocessesreal-timeandhistoricalstatisticsandmeasuresKPIsandKQIsforend-to-endperformanceandqualityofIPservices.TheperformancemanagementcomponentenablesdevelopingmeaningfulandcustomizedSLAsfornetworkoperators,businessunits,partnersorcustomers.Aseparate,Web-basedinterfacepermitssubscriberstomonitor,createandviewreportsabouttheirownSLAs.Networkoperatorsdeterminewhatinformationandreportsareaccessibletosubscribers,andthesubscriberportalcanbecustomizedandeasilyintegratedintoexistingportals.
Service Level Management (SLM)
NetBossTechnologiesIntegratedServiceAssuranceSolutionprovidesaframeworkforimplementingSIA,SLMandSLAreporting.SIAcorrelatesnetworkeventstoservicesimpactedacrossyourmulti-vendornetworkelementsandelementmanagersand–equallyimportant–tothecustomerswhoareimpacted.SLMenablesmonitoringandtrackingofkeySLAmetricsincludingavailability,time-to-repair,time-to-provisionandQoS.SLMprovidescustomerimpactandSIAbyintegratinginternalmoduleswithexternalOSScomponentssuchastroubleticketingsystems,serviceinventorydatabasesandcustomer/SLAdatabases.
Overview
www.netboss-technologies.com
Strategic Benefits
•Lowerslifecyclecosts
•Maximizesexistinginvestment
•ReducesITandadministrationcosts
•Bundledsolutionpricing
•Fasterdeliveryofnewservices
•Fastertimetorevenue
Operational Benefits
•RapidDeployment
•Improvesnetworkandservicereliability
•Redundant,scalablesolution
•Multi-vendor,multi-service,multi-protocolsolution
•Standards-basedopenarchitecture
•Singlevendorforfasterresponse,trueaccountability
Network/Service Management Features
•ServiceCatalogandServiceRepository
•ServicePerformance
Operations
•End-to-endnetworkandservicemonitoringCentralizedGUIswithuser-customizedgraphicalandtextviews
•Command-and-controlcapabilitiesfornetworkelementsandelementmanagers
•Policymanagementbasedonuser-definedconditionsandactions
Architecture
•Openarchitectureenablesrapidintegrationwithindustry-standardorhomegrownOSSsystems
•Opendatabasestructureallowsforcustomreportingutilitiesandeasilyextendsprovidedreports
•Robusttoolsetextendsgraphicsandmonitoringasnetworkexpands
Automation
•Notifykeyon-callpersonnelorsupportstaffwhenman-agementpoliciesareviolatedonanynetworkelement
•Repairorfurtherdiagnoseproblemsbyautomaticallysendingcommandsafterapredeterminedevent
Security
•Configurableuseraccesslevelsonaperuser/groupbasisusingyourexistingLDAPorActiveDirectoryinfrastructure
•Configurableuseraccesstonetworkviewsby
technology,regionordomain
Flexible Development Features
NetBossXADE™,theNetBossXTAgentDevelopmentEnvironment,givesyoutheabilitytoquicklyandeasilybuildnew,customizedmanagementagentsusinganintuitiveGUI.Thiscapabilitymakesiteasyandcosteffectiveforyoutosupportnewelementsandsystemsastheybecomeavailable.ItalsoensuresthatyoucanmanageanylegacyelementnotsupportedbyourexistinglibraryofNetBossXT®managementagents.
UsingNetBossXADE,youcancreatefullFCAPS-capablemanagementagentsandcreatestunningvisualdepictionstoincludephysicalandlogicallayoutsofnetworkelementsoracombinationofboth.Additionaldiagramscanbebuilttoprovidehighlyfunctionalcommand-and-controlactionstogive,forexample,complexconfigurationcontroltooperatorsinaneasy-to-useintegratedinterfacewithouthavingtounderstandcomplicatedCLIorweb-basedinterfacestoindividualnetworkelements.Contact Information
Formoreinformation,pleasecontactyourNetBossTechnologiesrepresentative,orvisitourwebsiteatwww.netboss-technologies.com.
NetBoss,andNetBossXTareregisteredtrademarksofNetBossTechnologies,Inc.©NetBoss-Technologies,Inc.2010AllRightsReserved. Datasubjecttochangewithoutnotice.
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Overview