Netball Queensland Leaders Conference

2015

Best sports company in the world to work for? Arizona Diamondbacks

CEO’s goal: “Treat our fans, employees, and players better than any team in sports.” Hall proudly points to the core operating framework he adopted called the “Circle of Success.” It describes how the Diamondbacks organization needs to focus on five things:

• Performance (on the field)• Community• Culture• Financial efficiency• Fan experience

Leaders’ Values and Behaviours lead to Shareholder Value/High Performance

Corporate Culture

Leaders’ Values/Behaviours

Competitive Advantage

Shareholder Value or High Performance

Complexity is increasing faster than leader capability – emotional and mental capability must be aligned to the challenge the organisation faces

Time

1980s 1990s 2000s

Leader capability gap= behaviour= mindset

Complexity

Leader capability

2010 onwards

But… LEADERS ARE STRUGGLING

Leaders need Above the Line behaviours and capabilities

Above the Line

Below the Line

ComplyingBelonging

PassiveConservative

Pleasing

ProtectingDistant

ArrogantCritical

ControllingPerfectionistic

DrivenAmbitionsAutocratic

RelatingCaring

Mentor & DevelopCollaborative

Self Aware

AchievementStrategic

Purpose & VisionAchieves ResultsDecision Making

IntegrityCourage

Systemic thinkerSelf Awareness

Personal LearnerInterpersonal Intelligence

Windows 8

DOS

I have…..

I am…..

Power and Accountability Triangle

Source: The drama triangle – Karpman 1968

And they need to harness the power of relationships

© 2014 Fortinberry Murray

And build high-performance teams

That can work across boundaries

10

To create high a performance culture

Case study

Changing the CA culture

OUR DESIRED CULTURE

Australian Cricket

accountability 385 4(R)

teamwork 272 4(R)

commitment 215 5(I)

respect 188 2(R)

trust 181 5(R)

continuous improvement 178 4(O)

honesty 170 5(I)

open communication 158 2(R)

balance (home/work) 143 4(O)

excellence 138 3(I)

AC Value Jumps

OUR VALUES AND BEHAVIOURS

Is your leadership helping or hindering a high performance culture?

Workshop

Leadership and culture “mess” exercises

A systemic problem is actually a system of interrelated problems. It is a “mess”.Instead of intervening in one part of the “mess” in an attempt to improve it, the ideal design school proposes an ideal redesign of the whole messHence we talk about problem (dis)solving not problem solving.The logic of the solution is not the logic of the problem.

(Dis)solving problems using systems thinking

STEPS:

1. Conduct problem analysis to identify the causes of what stops us from having the right culture right culture and leadership

2. Identify co-creating factors (frogs)

2. Brainstorm ideals – transform the frogs into princes

3. Create the ideal design by integrating the brainstorming output into a coherent design – this will design – this will give you your change footprint

(Dis)solving problems using systems thinking

World Cafe

• A World Café generally works by setting up a literal “café” ambiance where participants are invited to discuss an issue in small groups, of no more than six to eight people, while sitting around café tables.

• At regular and pre-defined intervals, the participants move to a new table to discuss another issue or challenge other participants with their opinions. One table host, acting as a facilitator, remains at each table during the entirety of the event and summarises each conversation for the whole audience and the newly arriving participants of the next round.

• This allows the proceeding conversation to be cross-fertilised with the ideas generated in former conversations with other participants.