Negotiation & Conflict Management

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Negotiation: It’s Even More Powerful Than You Think The Plugged-In Manager ThePluggedInManager.com TerriGriffith #PIM

description

These are the base slides (no case or exercise answers) for a short session on negotiation tools and techniques.

Transcript of Negotiation & Conflict Management

  • 1. Negotiation: Its EvenMore Powerful Than You Think TerriGriffith #PIM The Plugged-In Manager ThePluggedInManager.com
  • 2. Conflict Management Broad Definition. Broad Use.
  • 3. WorksheetDescribe your last negotiation in outline formWhat were the key aspects of the negotiation?
  • 4. Developing a Language
  • 5. Haggle
  • 6. Sides of the table
  • 7. Negotiation: Deciding what resources parties each willgive and take in an exchange
  • 8. Preparation Leads to Better Deals TerriGriffith.com/blo
  • 9. New Hire
  • 10. Types of IssuesDistributive Different Preferences Same ValuesCongruent Same PreferencesIntegrative Different Preferences Diff Values
  • 11. http://www.flickr.com/photos/toffehoff/244870162
  • 12. Strategies Collaborate/ Accommodate IntegrateWhat theOther Party CompromiseWants Avoid Compete What I Want
  • 13. Worksheet5. __________ only gets you ______ of what you want.6. __________ issues are where ____________.7. __________ issues are where ___________.8. __________ issues are where ___________.
  • 14. Two Tasks1. Getting Information Not just positions Underlying preferences, priorities2. Using Information Not just tug of war Identifying/creating value
  • 15. Information SharingAsk questions but why should they tell you?Give information reciprocityFind superordinate goals super congruent issuesMake offers - packaging
  • 16. Creating Value by +Image (CC) Brian Solis, www.briansolis.com and bub.blicio.us
  • 17. Creating Value by
  • 18. Not what people want, butwhy they want it and finding ways to address underlying preferences/priorities that satisfy your own
  • 19. Worksheet9. Not what people want, but ___________.10. _____________ & _____________ are two methods of creating more value in the negotiation.
  • 20. Worksheet1. Preparation for negotiation is trivial or involved?2. What three kinds of information do you need to brainstorm about before your first meeting about a negotiation? TerriGriffith.com/blo
  • 21. BestAlternative toTheNegotiatedAgreement
  • 22. Why do you need to know your BATNA?
  • 23. Preparation Stakeholder1 Stakeholder2 Stakeholder3 Stakeholdr4Issue 1Outcome 1Outcome 2Outcome 3Issue 2Outcome 1Outcome 2Outcome 3Issue 2Outcome 1Outcome 2Outcome 3 TerriGriffith.com/blo
  • 24. Worksheet3. When you have time, what is the agenda for your first negotiation meeting?4. Describe at least two tactics for gathering information from the stakeholders to a negotiation:
  • 25. -10 0 +10